I live out of state but frequent this store often, as my mother lives nearby. They have always…read morebeen pleasant, helpful, and knowledgeable. On the rare occasion they haven't had what I'm looking for, they were quick to steer me to another store that would likely carry that item. It's always been my first stop once I get that "to do" list. I'm not opposed to big box stores. They obviously can carry a greater inventory. But please shop your local merchant first. Do you really want to drive 20 minutes, park a football field away, spend another 20 minutes hunting down your drywall anchors, painters tape, and toilet flush valve, only to have the security alarm go off when you leave?

I purchased a grill from Shattuck Ace Hardware several years ago and tried to order replacement…read moreparts. I sent pictures of all the places I could find but apparently neither of them were the model and serial number which was needed to order the right parts. So the store manager passed my information on to John Wheatley the store owner. He started texting me around 7AM on a Saturday morning and refused to schedule a convenient time didn't give his name or any context. Just said.. "hey I need to come look at your grill". When John came on into my property and was condescending about the state of my grill and suggested that I get a new one before even opening it (the only issue is that I have been unable to order the typical replacement parts).The manager's rude tone was unacceptable. Next time I'll try to be a white man.

Shopping for a Weber grill for Father's Day gift. At Home Depot and Lowe's it took forever to find…read moresomeone to assist us and when they finally did, they had nothing in stock. Went to O'Connor today and was immediately assisted by a pleasant young man with a clipboard. He found the grill in store (same price as the other stores) and rang up the order saying O'Connor would deliver it in a few days, no charge. Amazing! It was like the service we used to get in America before the 2020 scamdemic changed everything. Definitely shop here if you remember what good service was like years ago!

Do not bring your lawn mower in for repair. We dropped off…read morea working lawn mower that just needed an annual tune up - oil change/spark plug replacement. When we finally got it back and went to use it, the engine let off smoke and then died. We could not restart it. Think the old oil was never drained properly, just left in and then topped off with new oil. One of their employees took a working mower that just needed an annual tune up and destroyed it. Contacted O'Connor and the manager was so rude. We had to buy a brand new mower. This was a few years ago so hopefully their service folks improved, and the manager actually provides customer service versus yelling about how his employee could never have made that mistake. Yet they did.

So about 8:30 this morning I wanted to mop the floors before my mother came over and I saw this…read moreleaking under the sink: No problem, right?! I think: I. Own. Tools. I. Can. Fix. Headed to True Value on Lexington Street in Waltham (hey, I know where a hardware store is!) to get a white screw thingy (slip nut and gasket). The manager Phil helped me find what I needed and helped me understand which way to put in the gasket. When I got back home, I couldn't for the life of me figure out why it was still dribbling water and it wouldn't sit right... it's still crooked. Okay, maybe the gasket is too small? I flipped it In the other direction, too. Nope. Still leaking. Dunno. Back to True Value. Not too small, says Phil, I indeed had the right size and I just need to tighten it some more. Face palm. Back home again. I'm feeling almost like a warrior. Just me and a semi-death grip (aka: slip nut) wrench. I'm even more so determined NOT to have my dad drive in out of state. I will prevail! Anyways, my dad had showed me how to fix the faucet, so I am now a plumber! Trying to reposition everything, I just couldn't loosen the middle slip nut to make it easier and proceeded to pull the WHOLE trap out of the floor. OMG! No problem, call Dad. So he tells me I now need to get the second slip nut undone, but I can't grip it with the wrench. So I decide to hammer on it like you would a jar of pickles, hoping to release it enough to grip and turn. Not a good idea. Yep. Cracked like a walnut. Dad is now screaming on the speaker phone as to why in hell I'd do that ... it'll just break. I have no clue. Sounded plausible to me. Yes, I still have yet to understand the severity of my actions. Back to True Value, intent on seeking out Phil, to ask my options on repair, as it can't be as bad as my dad thinks. Welp, Phil finally realizes my dad isn't in my kitchen, but in CT. And that I'm trying to repair, what he kindly points out, is now a major job, via phone. I must be some kind of "special" because I am still unsure why I can't do this on my own. Phil starts saying things like glue...and I say things like my dad has glue! (Win-win!) Phil then turns from my bag of broken parts I brought in and after studying the trap photo on my phone says he thinks he's got a solution. Next, I see him going down some isle with an armful of white PVC. Moments later he comes out and says follow me. Phil is now putting together a new trap and letting me do some of it so I know how! New Trap AND a tutorial AND I got to help! I was so blown away from Phil's assistance! He really wanted to help me and also make it easy on my dad - not having to drive up here. Phil said give the left over glue to my dad the next time I see him, BTW. We laughed about that during checkout. Back home. The new trap worked like a charm! No leaks..until...there was one. Now what?! After testing for where the SECOND LEAK was coming from, it appeared to be the black plastic pipe connected to the garbage disposal. Dad on speaker again with me saying I don't listen because if I did I'd know which tool to use to unscrew the fitting without stripping it. Wrench is a wrench me thinks; and who remembers that stuff when you used it once: to fix the kitchen faucet - last October - which took almost an entire day. Used the socket wrench, after I tried and failed with the open ended wrenches. Dad was right. I was about to strip that rusted screw. So back I head to True Value (trip #4, in case you lost count) with another broken piece from beneath the sink, where I store most of my cleaners. Remember mom is driving in? It's almost 2:30. Now I really need to mop after the sink spillage. Phil was in the midst of a couple of projects. He asked about the new plumbing. Works great, I said, no leaks...Except for the other broken part I brought in. Though he was busy and hadn't even had lunch yet, he walked me again down that now familiar plumbing isle, garnering two parts for me. I was off to the people in the screw and nut isle. Boy, I was glad there are so many nice and helpful associates there, as I would have never found what I needed. And success! This whole experience was so positive that I had to share. This far beats out my experience at other stores and True Value will be my go to place from now on. I still need to mop the floors, but I feel such a sense of accomplishment! Thank you for the advise and tools Dad. Thank you so very much Phil for all you did today (see you next week regarding crab grass)! True. Story. The end.

Poorly stocked -- needed a plunger and they had none!! Also overfilled propane tanks on 2 separate…read moreoccasions.

Dave at lynnway tools is the best. Fair, simple, and quick prices for buying or selling. He is…read moreextremely knowledgeable and I've been to other local places and wish I could have gone to him first. He is straight forward and offers way more than any other company his personality and the way he works with you is the reason I only go to him. He will work with you outside business hours and explain every item buying or selling to provide input on it's value on the market.

Dave at Lynnway Tools is awesome and best place to buy or sell tools and collectibles. He has a…read moredeep understanding of every type of tool from hand to power and beyond plus collectibles which is very rare for someone to have such a broad superb knowledge of everything and beats any surrounding place with prices!!! I would recommend him to anyone looking to buy or sell tools and collectibles and not even bother going anywhere else. Every time I have visited I've been very satisfied with my visit and purchases. Thank you Dave!! 10+++ stars

Been going here for about 20 years to fill my propane tanks and get odds and ends without having to…read moredrive to the big box stores. I recently had an awesome experience working with Charlie Strout on some Azek synthetic decking to replace the steps and landing of the side stairs on my house. Pricing was very good, came in quickly and they even cut it to the lengths I needed. Charlie made sure I had everything I needed as including proper stainless steel screws and his guys helped load everything into my SUV in the rain. Customer service was friendly & excellent...and every thing they cut fit perfectly. I highly recommend Reading Lumber!

I purchased a refrigerator from Hugo,s. From the minute I walked in the store door until the…read moredelivery left it was a very pleasant experience. Steve was the salesman and made sure all my requirements were found in my purchase. The delivery men also made sure everything as as I wanted. They all were so very helpful and courteous above my expectations. A few days after delivery Steve called to ask if all was ok. You don't find quality and service as great as I recieved. Pat G.

We needed a replacement dryer so went back to Hugo's where we have been buying our appliances for…read moreyears and Al looked up our previous order and placed a new order and said it would ready and delivered today, Saturday which it was. Kudos to Caesar and the two(2) others who took out the non working one and set up the new one. They called to let me know they were on their way and also when they arrived. Thanks. Chris K.

Good selection of lumber as well as general hardware. Knowledgeable staff…read more My only complaint is the hours; since I commute, I'm rarely back in time to run an errand on a weekday (and end up driving to Home Depot instead even though Jackson Lumber is right next door). I've done little/no construction, but was getting lumber to build a bunk bed. After a little confusion (I don't know the right terms, just the sizes), someone at the counter asked me the right questions to list the type of lumber I needed; and then I picked it up without trouble in the lumber yard. I also got screws, nail plates, hinges, dowel, etc; and they have a selection of tools, and many aisles I didn't make use of. (I initially mistook "Lumber" in their name for meaning that's all they do, but it's not.)

Where do I begin. I…read moreordered my door back in April, arrived in May , great no problem, it was a custom sized door. My installer puts the door in and notices the extensions for a storm door we're never installed. So we check our paperwork and sure as anything they were on our invoice. Call my sales rep at JL and he realized they made a mistake. No problem he said we will have them out to you in two weeks and installed. Now let's fast forward , it is August and I still don't have them. I would call every two weeks, never would get an answer, left voicemails never a call back. My installer would call and everytime he would get a call back he would receive an email. No apologies nothing . Finally we had enough of this terrible service. I got a call in the morning from my installer and he said you need to call and give your CC # so you can get a $200 dollar refund and I will pick the parts up and install it myself. So I call and guess what no answer , but I left a vmail and guess what got a call back in two seconds which means he was sitting right next to his phone. He calls me up , no sorry no apology literally just said hi I'm ready for your CC #. I will never use this company again , Oh and I'm installing 3 more doors in my house this year and was planning on using them if it wasn't for this. Absolute jokes , spent 1600 on a door and they treat customers horrible. The only positive from the whole situation was the manager Peter that I spoke with. He was a good guy and finally started getting me some answers.

I went here for the first time this summer looking for handles for a built-in chest of drawers. I…read morehave never seen anything quite like the selection they have here. Loved it so much, I will order here and have things shipped to other states where we have property. Seriously, I found latches and hardware I literally could not find anywhere else after trying pretty hard. Ring latches are one example. They had three manufacturers. Next time I have a requirement, I'll be looking here first.

We went to Mack's for our kitchen cabinet pulls and mudroom hooks and were very happy with our…read moreexperience! Kristen, the sales associate, was great to work with. She was patient, friendly, and very helpful in us navigating the type and colors we wanted. She helped us stay within our budget and allowed us to take some samples home, so we could see how some of the choices looked in our actual space. One of the pulls ended up breaking upon installation and Kristen was able to get us a replacement one, on the house, which was much appreciated. Here is a picture of the cabinet hooks we were debating between. Very happy with our selections overall.