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    Manchester Ace Hardware

    5.0 (5 reviews)
    ModerateHardware Stores
    Closed 8:00 am - 3:30 pm

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    Hometown Ace Hardware

    Hometown Ace Hardware

    (16 reviews)

    $$

    Save yourself a headache and go anywhere but here. The employees are not helpful or courteous…read more Snarky employees and clueless. I went in after being sent there by Timberline on a search for deck paint. I wasn't certain what kind of paint I needed but thought I needed oil based paint and was informed by the employee at the paint counter that Ace does not carry any oil based paint only acrylic. I explained that I had a very old deck and needed to cover the old pressure treated wood that was being scraped and repainted. After being ignored, then passed over to a new employee since it was his lunch break, the paint attendant employee sold me stain along with rollers and paint liners - staining an old deck is not appropriate and would not had enough coverage. I went home and was immediately told by my partner that the stain would not work and that we needed something with a primer included. Given I have not opened the can of paint I thought I may be able to return it and get the right stuff which was absolutely not allowed apparently. When I went back in to talk to Ace in Gloucester to try to rectify the situation I was greeted with clueless employees who called the team leader up to the counter who called the paint department who called up another woman. How can a team leader, store manager, department manager not be able to assist and also say that the stain was the correct deck paint? I bet if I were a man they would not have been so patronizing and rude. After explaining the situation to 5 people, I left the unopened can of $55 stain, my receipt with them and left the store and I will never go back to this Ace Hardware. What a shock since I have been shopping at Ace for many many years just not the one in Gloucester. They are horrible. Now I am back online trying to figure out what kind of paint I need to for the old deck - is Hometown Ace a Hardware store? Shame on this store manager - If this review does get read by an owner please please focus on training your employees correctly and tell your employees to hold the snarky.

    Always helpful and friendly! Special order under mount bulbs for cabinet lights and then hand…read moredeliver to my house? No problem! Build a grill to order and deliver it to my deck? No problem! Take returns with push back? No problem! I wish every store was this friendly and professional!

    Manchester Ace Hardware - hardware - Updated May 2026

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