Another great experience with Waters and Brown! I was there on a Saturday, they are extremely…read morecautious with COVID-19 concerns, and only allowed 2 people in the store at a time. They had hand sanitizer and a mask requirement. Super helpful and knowledgeable staff. They always take the time to really talk through your project and help you make decisions. I wouldn't trust any other store to come close to their service.

Yes, you'll pay more for their paint than you would at say, Home Depot but it is so worth it…read more Don't believe me? Then try it for yourself! Go to Home Depot and show the guy behing the paint counter a swatch of your granite countertop and ask him what color he would recommend considering you have cherry cabinetry. Then, when he's done laughing at you, go to Waters & Brown and show your granite swatch to Sam and Lauren (I think her name is.) That's what I did and they immediately both thought of the same color, Quahog. So much darker than I ever wanted to go but wow, just the right color. Then Sam suggested Oxygen (a pale blue) for the ceiling and a color called America's Cup for the trim. The America's Cup (an off white) threw my husband into fits of worry. Will it be too yellow? Will it look dirty and dingy? Sam, promised it wouldn't and explained why . . . and he was right. So right, that my husband went back and asked him what color we should paint the adjoining hall, Sam made a recommendation and my husband walked out with that color paint. This is the same husband who would gladly spend months deliberating every decision, no matter how minute!!! So it is no exaggeration when I say that Sam may have single-handedly saved my marriage, or perhaps my husband's life because I was ready to either kill or divorce him. So as we decorate our entire home over, all I can say is thank God for Waters and Brown, and thank God for Sam!!!!

i wouldn't recommend any paint or products from the sherwin williams brand. very poor quality and…read morefull of toxic chemicals.

My husband and I have had two wonderful experiences here. Nate was incredibly helpful, he gave us…read moretips on certain tones of a color we were looking at and pointed us in the right direction. We purchased the Emerald paint brand from them, and it's honestly AMAZING. Our living room has never looked this good. After feeling crowded and misled by bad paint matching at Home Depot, this was such a gift. Thank you, Nate and Sherwin-Williams!

I came to buy several gallons of paint here and encountered two older men working behind the…read morecounter who were the grouchiest, unfriendly, miserable people you could encounter. They acted like they were doing me a favor waiting on me. It's no wonder they're hiring, who would want to stay and work in that toxic environment? Customer service and a smile do not exist here. Not goin back and would have walked out if I wasn't in a pinch.

I had to order a slider replacement..dealt w/ Dana who was most accommodating & helpful..he…read moreactually went out of his way to have door delivered & find ppl who could install the door!! Great Job!!!

Long-time Swampscott store in the Vinnin Square shopping center. Super friendly and efficient…read morepaint and hardware. Great selection of paint and painting supplies. Staff is knowledgeable and helpful. They were able to quickly look up my historic California Paints house paint and I was on my way in about 15 minutes. Can't beat the customer service of this store!

Best paint match ever! Great customer service! Helpful friendly staff. I had a great experience…read morethere a few times.

Not going back. Seems Ben doesn't care to honor his agreement regarding tint changes. 2x. They…read moremay be great for commercial guys who just want to get the job done - but when it comes to homeowners wanting lesser quantities and advice the owner is a rude dude. I can find better Benjamin Moore dealers and get equipment where someone actually cares. Seriously - the old dude needs to get a clue about this business model and maybe take a minute to listen to a customer when they want their second tint change because the clod doing the first change couldn't get it right. Cannot say how off-putting they were.

Ben's Paint has been my go to resource for Benjamin Moore paint since 2001. I am a real estate…read moreagent and interior designer, and Ben's has provided me and my clients flawless attention and advce over the years. They are a class act and extremely knowledgeable and helpful. The best!

Exceptional Service - Thank You, Carlos and Team I recently had to repaint my condo, and I'm so…read moreglad I found Home Decor Group in Lynn. Carlos was incredible--he went out of his way to help me find the perfect paint. I was debating between several colors, and he patiently walked me through the process step by step. From explaining undertones to how lighting affects color, he made what felt like a stressful decision so much easier. Growing up, painting meant grabbing whatever was around and slapping it on, drips and all. But when you're working on your dream home, everything matters--and Carlos understood that. What really stood out was the whole team. I've grown accustomed to walking into businesses where people barely acknowledge you. Not here. Everyone was kind, attentive, and genuinely eager to help. That level of service is rare and appreciated. Ask for Carlos--you'll be happy you did. If you're in the area and want expert advice and outstanding customer service, Home & Decor is the place to go.

went in there to see about ordering a door. The guy said they close in five minutes which in…read moreactuality they closed in 10 minutes. Secondly, the website says they close at 5 o'clock as posted on Google I was going to provide a picture to him as I told him of the door he told me he didn't have time for that. We are closing in five minutes, the guy acted like he couldn't be bothered by me or what I needed customer service. There is horrible never been there before and I will never go back again.

On Sept 03/2024 my son and I went to Moynihan Lumber in Beverly to inquire about ordering an…read moreexterior door, custom sized, to fit a [mobile] home. We tried Home Depot and Lowes, and we were told we needed to go to a place that makes doors. My son and I sat with a sales rep at Moynihan Lumber named Corey. Corey spent about 15-20 minutes searching their database using the measurements I gave him, looking for a door to fit 33" x 75" rough, at one point Corey spoke on the phone with the contractor to make certain of the rough opening size for the door. After an extensive search Corey said he found a door in the size I needed, however I was limited to a very basic door. I placed an order with Corey for 2 doors, I paid $2,400, using my credit card, the doors arrived 2-weeks later and they were not the "custom size" I gave him... I emailed Moynihan's on Saturday 09/28, they are not open on Saturday, informing them that the doors are not the correct size. My son followed up at Moynihan's, in person, on Monday 09/30. The manager was rude telling my son they don't make doors the size we ordered. He told my son we have to eat the doors, nothing can be done. I went to Moynihan Lumber to purchase a CUSTOM size door, if they could not order or make a door in the size I needed, then they should not have placed an order for the doors.. Moynihan's told my son to tell the contractor to make the doors work. Moynihan's is not a reputable company. Their attitude is unacceptable. I am a 67 year old woman, I went to Moynihan Lumber to purchase a specific size door, Corey said he found a door that could be ordered in the rough opening size I needed...Now Moynihan said I can eat the doors. I have filed a complaint with the Attorney General's office for Unfair Business Practice and with the BBB.

Great selection, fair prices and customer service that is helpful and overall the best!!read more

Just wanted to let you guys know this place is great. They have so many things. I am a Hamilton…read moreresident for over 40 years. I have seen this hardware go from one place to another, its current status is the best it's ever been. They offer incredible value and service on small gas engines. I have purchased a chainsaw, a Weedwhacker, and a blower from them, they have all been great. They are STIHL products, compared to other local small gas engine companies, this has been the best value. They recently fixed my pull start for $25. Where else can you have somebody work on your stuff for $25? I'm very grateful to have the store only a few miles from my house. They have a convenient section of common wood and other things that contractors may need locally so they do not have to go to the big box stores. On one occasion, I purchased a vacuum. And they price match the vacuum to Walmart which I thought was pretty good. Keep up the great work, We are very grateful to have you here in our neighborhood.

I went in to purchase some peel and stick paint samples for my nursery. It is so hard to get out of…read morethe house with two newborns but I found the time and was excited to see the options. When walking in I made eye contact with one employee who ignored me and the other store employee also didn't acknowledge me at all. The paint samples were disorganized and missing colors. It's so disappointing to not even be acknowledged when walking into a store and treated like you are invisible. I won't purchase anything from this store and left disappointed that it was a complete waste of time.

this brand of paint is highly toxic and disgusting. i wouldn't recommend any of the products as the…read morequality is poor.

Worked with David Brown in the Paint Department of the North Andover Store both to purchase paint…read moreand get some sample for a renovation. He was extremely helpful and had several good suggestions. Will definitely be returning.

I have always used this shop for shopping for paints for my home in the last 10 years. The price…read morewas reasonable. Recently, I went there to buy a quarter paint to paint some spots on my interior wall, and the shop charged me $37! This is a crazy price! Later, I went to Home Depot, and the quarter paint only costs $14. You can't justify a threefold price by any excuse. I will no longer buy paints from this shop; it is a total rip-off in the name of inflation.