I had a new washing machine (under 1 year) that broke (lid lock mechanism had not been properly…read morebolted on at the factory), and within an hour of me calling the dealer, Mike from Convenient Appliance Repair called me, set up a time to visit. He visited, figured out the problem in under 30 minutes, and got the replacement part installed within 3 business days, which is pretty good considering how this is a rare problem. If I have another appliance repair need, I will call Convenient Appliance Repair again.

DO NOT DO BUSINESS HERE!! Michael Chaves of Convenient Appliance Company is a thief! Stay away!!!…read moreHe has taken advantage of my mother and, from the look of other reviews, many others as well. He returned her initial call immediately, came to look at the problem with the refrigerator, and took a check for $200.00 for a new ice maker. Well the part never came nor was the check returned despite the many calls to the business, home and cellphone. There were promises that you will "get it next week". More unreturned calls were made and still no response. A complaint letter from the BBB was sent to him and ignored. Call anyone else!

Morgan Appliance is the BEST! The owner Steve is a great guy and I just had him here working on my…read morewashing machine for the first time. He worked extra hard to fix the part that was broken after thinking he'd have to order a new part. He worked on my mom's dryer for 30 years too and kept it alive all that time! Sure, they don't make appliances like they used to but they also don't make workers like they used to sometimes too and I thought I'd sing his praises. Call Morgan Appliance. You will NOT be sorry!

Stellar service! Quick…read more Responsive. Nice people. My waterline was not up to par for the new refrigerator I purchased, so Hancock sent someone right out to remedy the problem. We are very happy customers.

I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a…read morehealthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL!

Service request for a Subzero refrigerator. Was diagnosed as "not repairable" and you need a new…read moreunit because parts are not available for the model. Got calls from their sales rep offering new refrigerator model instead of receiving a written report as promised of the issues found. As a customer I felt that service is not their priority, rather it is to up-sell new appliances. Unit was repairable and albeit it was not inexpensive to do so, it did not require us to spend thousands on a new unit. As a result I consider Clarke to have provided poor service.

I purchased two kitchens from Clarke when we built our house. A very high end (Wolf, Subzero etc.)…read moreand a not so high end. Our Subzero died. Called customer service, woman advises 8 WEEKS for a tech to come out. UNACCEPTABLE. Called Subzero and they assigned a customer care representative to me who managed to get the tech out to the house in 4 weeks. STILL UNACCEPTABLE. I had to buy a fridge for my garage ($800) to get us through. WHEN YOU SPEND THOUSANDS AT A HIGH END RETAILER YOU DESERVE HIGH END SERVICE. Clarke did not provide it. I will never buy from them again and WOULD NOT RECOMMEND THEM TO ANYONE.

Stay away from them! Never use them!…read more 1) They don't provide same day service. They will come in couple days. 2) We have a washer machine not working. The washer machine is still quite new, only 3 years old. They came in and within 15 mins they said bearings have issue and too expensive to fix. They wanted me to buy a new washer machine. Then they left and charged me $150 for the service. I don't believe bearings have issue. I called manufacturer's customer service. The problem is solved by pressing couple buttons, shutting off and turning on the machine, with zero cost. Bearings don't seem to have issues. If parts are broken within a machine, how come by pressing couple buttons, shutting off and turning on the machine would magically work?? This is the first time I am using their service and will not use them again.

We had a great experience with Same Day Service. When they fixed our refrigerator and it then…read morecontinued to malfunction, they gave us a refund for their services, and helped us choose a new refrigerator ( not bought through them) they were very helpful, cleaned up extra, and generally, were great to work with.

I initially had one star until the Techs (finally arrived) but upped it to 2, given that my fridge…read moreis now working ok... The dishwasher I'll document more about below This company is completely unprofessional doesn't follow through on their promises. They don't care at all about their customer's time. If I hadn't left work to come home early, and been on a time crunch given a closing date on a new house (damaged appliance(s) were in the old house) I would have canceled them all together and gone with either Dell's or All Around Town. I only went with them based on a recommendation that they may have lower prices on a new dishwasher. First of all, when I called to scheduled an appointment. Lenny, told me they were available on Wednesday from 12-3. I asked if they were able to come around 3pm and he sad no, no they only do the whole window from 12-3. He was emphatic about the fact that his techs do not start service calls after 3pm because otherwise they wouldn't be home 'in time for dinner'. I told him that would be fine, and I'd figure something out with work. Fast forward to the day of service. I'm at work (because that's where most people are at 9am on a Wednesday) and receive a call/voicemail from Lenny asking me to call him back. He doesn't say the reason for the call. I step out around 10:30 to call back and get a woman in the office on the phone. I wish I got her name because her lack of ability in the customer service department really warrants being called out directly. I'm perfectly polite to her and explain the voicemail from Lenny. She acts like she doesn't know what phones, or calls, or humans, or Lennys are, and says I can only leave a message for him, and that she has no clue what the call was about. She insists she has NO way to contact Lenny or the other service techs. I don't believe her, but I politely leave my contact info. I arrive home around 12:10, of course no one is there. I wait until 3:10. Still no service techs, and no called to give me an estimated time, an apology, nothing. At this point between my conversation with Miss Congeniality earlier and their lateness, I'm pretty frustrated. I call and politely ask if there was an update on the techs. Miss Congeniality again informs me in an annoyed voice that she doesn't have any idea, she only makes appointments. I ask if she has their cell numbers so I can call myself. She says no she doesn't have any contact with them (YEA RIGHT. ) and says I can leave a message with her. I tell her I already did that. ** Silence** then she angrily asks if she should just hang up. I say no, maybe she should get her carrier pigeons out to the techs because apparently that's how they communicate with her and customers (yes, I said pigeons). She basically yells, that she can take a message so I YELL my contact info at her, and tell her THANKS A WHOLE LOT, YOU ARE SO HELPFUL in a sarcastic tone and hang up. Five minutes later Lenny calls back, so those carrier pigeons fly real fast I guess, or maybe Miss Congeniality found her Rolodex in the office. I tell him what happened and he tells me that 12-3 is just a 'window' and that they got 'held up' and I remind him that he told me techs don't come after three. He brushes me off even though I told him just a call to say they'd be late would have been sufficient and that he wasted my time leaving work early. The techs arrive around 3:30 (apparently they're not worried about that dinnertime?), they're only in my house for about 20 minutes They were generally kind and did what they were supposed to.. but it wasn't that great either. The turn on my dishwasher again (causing it to flood on the floor again) then promptly tell me it's broken. Shocking. They then give me an outrageous 525 PLUS 200 dollar install price for a new one (no thanks). They did thaw out my freezer and clear the frozen drain, so at least that was something. It cost 145 for the call, and the fridge repair.. I think pretty comparable, but also still kinda ridiculous given they weren't here more than a half hour. So Cedar Appliance, you guys need to come up with a FAR better communication system and/or decide on your lies ahead of time so they don't contradict each other. Also, it's time to trade out Miss Congeniality for someone that can do more than act like at best an airhead an at worst a jerk.

Called them for a front-loading washer with a recurring fault. Two people showed up to examine it…read morewithout any tools or equipment to actually do so. They then proceeded to list multiple low probability faults that could occur without addressing the one I called them about. At one point, I thought they were going to sell me a bucket and washboard considering how negative they were towards clothes washers in general. Cost me close to $100 to be offered the opportunity to spend three times that should I call them to fix the original issue.

Such a great store for home goods and gifts located in South Boston…read more I really enjoyed shopping there and very happy with my purchase. The team was knowledgeable, helpful and answered all my questions. Thank you Deirfiur Home and see you again soon!

Please do yourself a favor: avoid this store. My wife was thoughtful enough to order a custom bag…read moretoss set for Father's Day in May. When Father's Day came, the set had not. Being a small business they probably called to let her know about the delay, right? Nope. Also part of the order were some framed pictures. It's now after the 4th of July and no sign of either. But updates from the store, right? Nope. To make matters worse, the salesman Keegan, is one of the rudest customer service people ever. When my wife would call for updates (because the store doesn't give any), he would say the delay is no big deal, and he doesn't know why she was upset. Really? Since there wasn't even an estimated delivery date come Father's Day, the store put together a gift basket. Any time my wife asked for an update after that, they would refer to the gift basket, as if this had righted all wrongs. The bombshell is that the owner of this establishment is complacent in this. After weeks of delays my wife asked for a call from the owner. Keegan the sales person said, "it's the weekend." Thanks for the calendar update. Over a week later, still no word from the owner. We love supporting small businesses and were excited to outfit our new home from this store (and told them so). But after getting 2 out of 5 things after 3 months and being told that we are the problem by the sales staff, there is just no reason to shop here.

The bathroom is gutted. The tiles are purchased…read more Just a few things left to purchase, for without them, we won't be able to bathe, or dry ourselves.. I called Hydro Therapy on Saturday morning, and spoke with Bob briefly on the phone. I told him what we were looking for, and he recommended we make an appointment to come in and talk to him. We scooted over on the Vespa for our 11:30 appointment. Bob welcomed us as we walked into the showroom, and started walking us around to get some general ideas of what we were looking for. Once everything was narrowed down, the books (and price lists!) came out. All along the way, Bob made great recommendations, and seems very knowledgeable about his products. We purchased every last item that was needed (well, except a soap dish and we're struggling with that one for some reason), including shower doors. The showroom samples feel and look like quality material. Bob indicated that we should get everything within two weeks, which will be perfect timing for the contractor. Bob was really helpful, we never felt rushed, even though we spent close to two hours with him picking out our material. Great shop, and we are looking forward to going back there during our next renovation project (but after this one, it might be a while!).

Upon first impression I was pleased with my experience dealing with Bob, but that did not last…read morelong. In the beginning of January the slide bar for my shower head assembly needed to be replaced. Bob informed me first that the brand originally installed in my shower no longer produced the size I needed. He went on to further help me find something that not only matched the specs, but was also of a similar modern style. After a few moments we decided on a brand and model which Bob, without hesitation or reason, offered to knock a couple bucks off of before placing the order. Bob assured me that I should have my new slide bar within a few days. Week and a half later the trouble begins as I call to find out where my slide bar is. John (I think) informs me that Bob is out when I call in (Friday), but that he'll leave a note to call me back on Monday. Not sure why John couldn't just help me, but whatever. I end up having to call Bob back Monday only to find out he hasn't received it from the supplier yet, but it should be shipped soon. Another week later it still hasn't been received, but the supplier is certain it's being shipped. Couple days later (almost 3 weeks total) I inform John I would like to just cancel the order as I found a similar model on Amazon which I ordered. He said they'd issue a refund. After a week of no refund on my AmEx, I had to open a dispute which AmEx's dispute center says Hydro Therapy never responded to. Here I am about 2 months later, and AmEx has ruled in my favor on the dispute with still no word from Hydro Therapy. While I was initially impressed with the service, I must say I will most likely not be taking my business back to Hydro Therapy.