BEWARE!!!! $160 charge just to walk in your door. It is robbery especially when the appliance…read morelocation is less than 1 mile from his store. I will not use Peter's services again. He never mentioned the 160 fee until he requested payment before he left the residence. I did not feel good in any way dealing with Peter.

RIP-OFF!! Please READ THE NEGATIVE REVIEWS of this business!…read moreI assume the positive ones are friends and family. Here is mine. Been quoted us $160.00 to "diagnose" our fridge ice maker. An older gentleman confirmed replacement: he offered to order one for us ($250.00) and install it. Also said that we should replace the door gasket (optional). He quoted us $280.00 for labor (I'm not sure if he factored in the gasket replacement, as the quote was very vague), for a total of $440.00 to replace the icemaker. We decided that we'd rather buy a new fridge. But first we looked up the icemaker online and found it on the manufacturer's website for $180.00. It took my husband 10 minutes to replace it. Total: $180.00

Update#3 Our PM…read morecalled Milton's, to, yet again send Justin out. This time to fix my dryer. Not only was Justin ON TIME but VERY pleasant to deal with. He fixed a squeaky dryer that wasn't heating up as well as it could have been. I couldn't be happier! Tx Justin! -M in Marlboro

**service review**…read more Wow! Customer service is top notch! I was immediately called back and always kept up to date with the status of my service call via phone, text, and email. They provided a 2 hour window and arrived on time. They were prepared with the parts which we discussed beforehand for our very old dishwasher and were in and out quickly. Justin was friendly, professional, and efficient. Will totally be using them in the future! Service diagnostic $109 Labor $30

Terrible customer service and totally ignored the customer after they paid for their appliances in…read morecash. Took a call while with the customer was asking questions and was rude. Will never use this establishment again .

I have been a customer of New England Appliance for 10 + years. I highly recommend this business…read more It has all the advantages of a small town, family owned friendly business. Kathy is always helpful and knowledgeable. Her sons did the installation and removal of my old washer drier and did a bit extra as they reconnected and did a small repair on the door that needed to be removed for proper installation. My new whirlpool appliances are the just right fit. Five stars for this business!

Mike is a great guy who truly cares about his work. He knows his stuff and saves you money.read more

Came and charged us for the service fee and said that he would order parts and be back to fix our…read morefridge. He never came back and I lost $95 for the service fee.

Awesome family company, always there when you need them for your appliances, fair prices, great…read morefamily, I've had them doing my repairs for years, I'd never change to anyone else, thank you Thibodeau Appliance Repair, Janet Marques

Excellent service. My mom's dryer was repaired quickly at a very fair price. Thank you!read more

Our LG refrigerator stopped working; we contacted the manufacturer, who said if we let them put a…read more$450 hold on our credit card, they would call us with in two days to tell us when they could come fix the fridge (!). So instead, we called around; Common Appliance came out that day, diagnosed the problem, returned the next day with the part, and successfully fixed our fridge, all for a fair price. We're happy customers and would call them again.

he's a master! has repaired our appliances quickly and we'll. We'd have him here again.read more

Contacted Paul and gave him basic information on my issue. He did research and offered…read morerepair/replacement options. My stove broiler element was not operating. It turned out there was incorrect wiring from the factory. Also a circuit board was defective. He diagnosed and repaired a complex issue. And a fair price. Paul also gave me advice and maintenance tips on my other kitchen appliances. He is my"go-to"!contact for all appliance issues. Nice guy!

Great service. prompt. professional. Highly recommend. Came out on short notice. Solved problem…read morequickly. You are in good hands! Thank you. Paul.

I purchased from Grays in November of 2025 new Whirlpool kitchen appliances including a…read morerefrigerator, stove, dishwasher, and microwave. i needed to replace the refrigerator that I purchased from Grays years ago but I was enticed to purchase the other items with a offer of rebates. The sales person Dan Skafas agreed to do the necessary paperwork. It is now march of 2026 with no rebates and a brush off from Dan and surprisingly from Dennis Gray. A younger generation of the Grays family is operating the store and does not care. SAD!

Posted about a week ago. They let their delivery service dictate their business and customers…read more Purchased refrigerator, delivery service would not bring it in as they need to remove the door=said it will not fit. took it back- salesman did nothing. I requested a refund went to Tri City sales in Salem and purchased the exact same refridgerator. I was delivered the next day, came through the doorway and into the location perfectly as I measured.