Everything This was purchase of an oven for a condo Their expertise was very helpful Josh , my sales contact, was on top of things and responsive and did a great job I highly recommend Yale appliance read more

Dorian and his team were very helpful and very quick! really appreciate it. Answered all the questions I had!

I thought something was wrong with my oven and it turned out that I just need a quick lessen to learn that it needed more time to heat up than was stated by the oven, to achieve the correct temperature. While the tech was here, he gave me great information on other things that will be very useful in the future. He also protected my kitchen floor and wore booties, which I greatly appreciated since it was raining out. I'm so glad I purchased all my kitchen appliances at Yale. The sales, delivery, and tech experiences were great! I highly recommend them!!! read more

Our interior designer referred us to Yale appliances. We ordered a Wolf range and steam oven, SubZero fridge, Bosch dishwasher, Best hood and Yale wine fridge. Paid a premium to have it installed by Yale to get the better warranty from SubZero/Wolf. So far after the installation I have had three major issues. 1) The range after being installed rattled while exhausting heat so loud you couldn't be in the kitchen. Enormous hassle to get anyone to help us. 2) Dishwasher had an error code after being installed and Yale was very difficult working with our general contractor to remedy. 3) Wine fridge was installed and never worked - service tech from Yale said it was like purchasing a car with a bad engine. Every time you contact Yale the customer service could not be worse. I have made three phone calls to my original sales rep Rhonda Niddrie and she has never responded. I have asked for a manager to contact me in the service department twice and each time I asked the rep said that someone would be reaching out to me. The service department is separate from the sales and cannot grasp that we have paid in full since September and it is now January and some of our appliances still are not working. It's amazing how much money we spent compared to the level of customer service we received. I don't think it could have gone any worse. Don't let the showroom fool you- they are not here to help you. read more

Purchase and delivery process was seamless. My old stove was removed and the new one installed and tested in under 30 minutes. Delivery crew was pleasant and professional. read more

Great service from Yale. We spoke with Danny to get the details of getting a SubZero replacement for our 29 year-old SubZero. We had someone out within a couple of days to do measurements, then had a very quick turn around to installation. The whole thing took 5 days, which is amazing. Installation was quick, the workers were efficient. I couldn't say enough good things about the whole experience. read more

After a nightmare situation ordering a dishwasher from AJ Madison (because it was on super sale, feel free to read that Yelp review from me if you are thinking of ordering from them) I went to my original gut feeling with Yale. So communicative. Everything on time. Delivery team was so polite. Dishwasher was in perfect condition (not damaged). This is not the first time I have ordered appliances or had a service call from Yale. I am kicking myself for even straying in the first place. They are bar none the best in the Boston area and worth every penny. They made my life so much easier. Thank you Yale!!!! read more

Yale is located off of route 9 in Framingham. Look for the yellow and blue sign to the ample parking area at the back of the store. They say first impression is everything, and Yale didn't disappoint with their beautiful display of outdoor grills that makes you stop, ooh and awe. Upon entering the store, my senses were on Wow mode... the store is beautifully lit, and the ambiance is on point. Exactly what a high-end appliance store should feel like (as you know, you are about to lay out an abundant amount that is equivalent to a college tuition) for your new appliances. (Yet, I don't have children, so I went all out!) The greeter who was positioned at her desk asked for my name and reason for my visit. And then introduced me to a sales representative. I met Trevor, who guided me throughout the store. The entire store thoughtfully recreates mock kitchens, bar areas, laundry rooms, etc, that easily makes you invest your emotions into the visit. There is a lot to look at and a lot of knowledge that my pro versed me on. I would believe you would need a degree in home appliances to be able to deliver the level of knowledge that Trevor recited, yet it was all appreciated and taken in one ear (while some info flew out the other) After much time and contemplation. I chose the Thermador refrigerator, stove, range (and a hood) dishwasher, wine cooler, sink, faucet and two new pieces of jewelry... a set of GE profile front loader washer and dryer in sapphire blue Yale is an experience, so bring your patience, plenty of time, and knowing you'll want to leave the store with everything. It's that much fun! (All photos are of my purchased items in my home. This review was long overdue) read more

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Dorian Valentin and TJ from Yale Appliance they are very nice people they have great customer service they take care me thank you very for sending this great group to my house to do this delivery read more

Never returned my call about my clicking gas burner. If they don't answer the phone and don't respond to messages it really doesn't matter how good they may or may not be. I ended up ordering a new ignitor module and fixing it myself for a fraction of what their diagnostic fee was going to cost. read more

Yale Appliances was so helpful in helping me find a new refrigerator that fit the space in my kitchen (old one got zapped by a power failure two days before Christmas). Considering that we had to work around two major holidays, it was delivered today--fits--and is already chilled! Delivery team was great and took time to level the refrigerator in my old, nothing is level, house. Will definitely consider Yale again when my oven range decides to follow the fridge. read more

This is pretty easy and I'm very pleased. My gas stove was failing. I wanted to eventually switch to an electric induction stove with convection oven. (I'd earlier added an outlet for the stove.) Finally, after a couple of years of making do, it was time. I checked Yale Electric Outlet on line. They had a model I wanted that had been scratched for a very discounted price. I ordered it on line, spoke to a salesperson on Sunday, was scheduled for delivery Thursday. My plumber: Pipelines Inc, (W. Roxbury) came Monday to disconnect and cap the gas line. The stove was delivered and installed and they took the old one away. I can barely see the scratch. Great service. Also, I feel more comfortable, that if something goes wrong, I can call Yale. read more

Yale Appliance - New electric induction stove w convection oven from Yale in situ. - Appliances & Repair Near Me - Framingham, Massachusetts

I would only buy an appliance from Yale. Let's face it, you are at sometime going to need service. Yale has their own service techs. I got an appointment four days from when I called. I was later called with a time window. The tech arrived exactly on time. Time to repair was about 30 minutes. Incredible service, everyone is knowledgeable, polite and accommodating. read more

I always have a great experience at Yale. The delivery could not be more straightforward. Constant updates and accurate delivery windows. Delivery personnel remove your old appliance before delivering a new one. Its great. Very satisfied. read more

Derek was very nice, curious and visibly experienced. He diagnosed my washer in about 15 minutes, detected the problem and explained to me that he'll have to come back with proper parts and fix the machine. He sounded very confident and assured me that the job will be done correctly. Couldn't ask for anything more. Thank you Derek, thank you Yale Appliance. read more

Nick was thorough in making sure Yale Appliance could accommodate what I needed done. Dorian and his crew were quick and friendly with their install of my new washer. Very simple and easy experience! read more

I have both bought appliances and had them repaired by Yale, both of those experiences were first rate. The sales people were helpful but not pushy, they were very good at helping you find the right appliances for your needs and budget . They had excellent knowledge of the products they carry. My experience with them for support was wildly beyond my expectations. They intervened in a problem I had with a vendor recommended service company and solved my problem. They did an excellent job resolving my issue and negotiated with the manufacturer to reduce the second repair costs. That kind of support well after the sale is rare. They have earned my loyalty and gratitude. They are truly a remarkable company read more

Excellent service. Quick and efficient. They knew what they were doing! They arrived on schedule and kept us informed with scheduling updates! read more

Yale Appliance is THE BEST. price. service product knowledge and selection. we wouldn't shop anywhere else. thank you Yale!

Service from store to install was excellent. The gentleman that came to the house were professional, courteous and friendly.

Dorian Valentin and TJ from Yale appliances did an outstanding job at installing my new washer and dryer. They were incredibly polite and professional. The installation went very smooth. read more

Dorian and team were so awesome and amazing! Helpful and such a fun loving attitude. thank you for making this process seamless!

I love Yale Appliance! I live in the South End of Boston and delivery has always been smooth with them. I just got a washer and dryer and previously a dishwasher from them. Whatever you think you'll save in price going somewhere else, forget it - Yale actually has great pricing and dealing with them is usually great. This time I had one small snag - when a technician came by for a site check to check measurements on doorways (for delivery purposes), as an afterthought, he came back to check the water valve and it did turn out I needed a whole new valve which required me to get a plumber in before the washer/dryer could be delivered. It bugged me to think that if he hadn't turned back around to check, it would've been an even bigger hassle. He also recommended I have the door to the dryer reversed (I was grateful to him for suggesting that) and he put it on the order. When it was delivered, it hadn't been done and the delivery men called the office and the person there started telling me how much that would cost me because it would be a service call, and the actual job, yada yada until I told her it was on the site check order and she found it on the paperwork and it was verbatim what the tech had said. So she said the warehouse missed that and I was quickly realizing that to have it done seems like a scheduling hassle and something they're not really keen to do. Besides that glitch, everything was great. Yale really is the ONLY place, especially if you live in city. The delivery men were great. Incidentally, I started the whole process of ordering this (started just by asking questions) through the chat box on the Yale site and I was amazed who wonderful that experience was with Evan. Great follow through. read more

Dorian was so friendly helpful and fast service. On time!!! Very responsive and went out of his way to make sure I was happy!

Very efficient and friendly service! Everything went smoothly with the installation - he even cleaned the floor under the dryer and comped the job early! read more

Dorian was great as always! definitely recommend! Helpful and careful and quick with delivery.

Dorian and his team is the face that represents Yale! Yale price matched my fridge from a big box store, but I purchased from Yale due to trusted delivery and installation. The delivery exceeded my expectations with Dorian replacing the prior water hose which was bent and there was no need for a plumber. Excellent job!! read more

Dorian Valentin and Jorge from Yale Appliance came to my house early with smiles on their face and cheerful and hard-working attitudes. They came in. Got the job done with pleasant conversation but hard work. I would tell anyone I know to use Yale and have these three men come and do work in their house. Great job and thank you - Peter read more

From sales to install replacement, a great experience. Especially impressed with automation/notification of installer arrival. Cruz and Dominic were super professional, knew exactly what they were doing and had everything swapped out in under an hour. Great job. thx. read more

From the beginning my experience with Yale has been flawless. My recent service experience with Mike C. was so great I had to leave a review. Mike C. is knowledgeable, efficient and professional. I felt comfortable having him in my home and he was very gracious about answering my endless stream questions. My overall experience with Yale was so great that I recommended them when my Mom needed to replace her washing machine. She was so happy that she plans to have them replace her aging dishwasher when the time comes. read more

My washer and dryer were delivered today. Techs arrived on time. Juan and his crew member were great! Very efficient, pleasant, helpful & professional. A pleasure to deal with. read more

Great place to do business, Yale stands behind their products, highly recommend!!I will always buy from Yale....

I hemmed and hawed over whether to buy my new washer and dryer from a big box store or from Yale. Ultimately, I decided it was worth paying slightly more for the peace of mind I would get from knowing that Yale does their own deliveries and installation (I had read enough at the other places to make me nervous.) The entire delivery experience with Yale was ultra professional, beginning with the scheduling and communication, all the way through the team completing the job quickly and leaving my laundry room as neat as a pin. I'm really thrilled with the entire experience. read more

Sales help in the store was excellent. They had the model I wanted in stock and worked to get the quickest delivery possible. The delivery crew worked quickly and efficiently. They corrected a mistake that was made when the old washer was installed. I was impressed with the thoroughness of the job they did. read more

Perfect from placing my order to delivdry. Great communicatipn, product selectiom and customer servicr. The delivery arribed on time and the guys were very efficieny and nicr. Yale does a great job! read more

This 5-star review is based solely on the delivery team who brought our appliances to our house. The appliances are too new to rate but they look nice (and they should for the price) but the team of delivery drivers were so professional and helpful that I not only tipped them but wanted to leave the company this review for hiring them. I hope the appliances live up to the service. read more

They will sell you what's best for the sales person. Be careful. Know what you want and need. Do your homework first

Dorian and crew were fantastic! They were quick, efficient and so friendly. Yale is the best and I highly recommend them. My fridge died two days before a grad party and they were here with a new fridge the next day. read more

Dorian did great! Very helpful and knowledgeable, and very careful delivery. He and his team were right on time, helped us to inspect everything, and answered all our questions. read more

The team from Yale made the whole process of buying a new washing machine so smooth. Dan helped us identify the right machine for our family very quickly, and then was able to setup delivery that same week. When Gerlin, Johnny and Manuel delivered the washing machine, they were amazing. They quickly identified a doorway that was too narrow to bring in the new machine, and were able to come back as soon as we were able to fix that to install our new machine. Could not have been happier with the whole process. Would not buy from anywhere else. read more