I regret that I didn't check the yelp review early. Similar bad experience happens to me: 1. Hidden shipping cost 2. Extreme long delay without update Ordered three lights from them on 8/16 and the last light was shipped on 10/10. Besides the extreme long delay, you have to pay extra shipping cost (Cash on deliver) because the order is shipped by the third party so the cost has to covered by you, the customers. I am pretty sure I was not informed any shipping cost as I expected to pick up the order from their store. The shipping cost was charged from my credit card without my authorization. I was told that the order will be shipped in two weeks. However, I heard nothing from them so I have to called in twice. Again, no update on your order from them. If you want to order from them, my suggestions are: 1. pay by check or cash 2. make sure you don't mind to wait extra long delay or you have to call them every week read more

If you want beautiful, unique bath fixtures combined with great, friendly service, Waterspot, Natick is the place to check-out before you purchase. Michael Ballard was my salesman and he couldn't have been nicer or more accommodating in my search for fixtures for my new half bath. After searching online and in the big box stores, I found the perfect fixtures and they were a top (better) quality and a good value. On the day of delivery, a very nice young man named Eric, called me in advance to give me an update on his time of arrival. I love companies that value a customer's time! From the start, Waterspot exceeded my expectations and I would highly recommend them! read more

I ordered a Duravit vanity and Hansgrohe tub/shower fixtures from Waterspot. Waterspot could not have done more to screw up my order or less to remedy its mistakes. The problems with my order were as follows: 1. The shower fixtures were NOT ordered until I inquired where they were six weeks after my credit card was charged for them. This caused a two week delay in closing in my shower walls while I waited for parts to arrive. Waterspot did nothing to make up for this mistake. 2. Waterspot incorrectly spec'd my shower parts such that water sprayed from the tub spout while I showered. This forced me to open the wall behind the shower to install a new valve after the shower had been tiled and grouted. Due to its mistake Waterspot offered me "substantially discounted" prices on the additional parts. However, these prices were still significantly more than I found online. I then asked Waterspot to eat the cost of the parts (not the installation) due to its error. In response to Waterspot took another 15% off the parts. I ended up buying the correct parts online where they were still 20% less than Waterspot's final quote. 3. For extra fun, after being told by our sales person Amy that Waterspot would take back the parts it incorrectly sold me and two weeks after returning the parts, I was told they would not accept them back because they had been installed. 4. My Duravit vanity arrived 5.5 weeks after Waterspot's first confirmed delivery date and 2.5 weeks after its second confirmed delivery date. During this period, my vanity was allowed to sit in Atlanta for at least 2 weeks while Waterspot filled a truck. Waterspot also ignored my request for a less-than-truckload shipping quote so that I could receive the vanity sooner. As a result of these missed delivery dates, I needed to install a temporary vanity to have a working bathroom. At no time during this process did Waterspot reach out to me to let me know of the delay, I only learned of it after calling/e-mailing when delivery dates were missed. Waterspot took no responsibility for this delay. Shop elsewhere because the service you receive here is not worth the premium you pay. read more

Not even deserving of 1 star. Most awful customer service we've ever experienced. We spent a lot of money with them and after our farmhouse sink cracked, before our kitchen remodel was even done, they gave us the run around on compensating us. Rohl gave them a replacement sink (worth $1400) to give to us, but we asked for a store credit instead because we couldn't possibly install a new sink since the counters/plumbing/cabinet were already installed/cutout. It would have cost us a lot of $$ to redo everything and i was 9 months pregnant and needed our kitchen remodel done. After being dicked around for months by the store manager, Larry, he agreed to the store credit (for half the value of the sink). However, when i left my 4 mo. baby with a sitter and drove the 20 min to go use the credit i discovered the credit was never applied to our account. Worse is that he denied knowing anything about it (b/c he knew it wasn't in writing), but remembered everything else about the ongoing emails and phone calls. When we reminded him that they were given the free sink from Rohl that was supposed to ours (and they probably resold, which is illegal), he then said "oh, we'll send you the replacement sink, but we don't have it yet and will have to get it." Guess what, we never got the sink! We should take them to court. They can deny this all they want but it is 100% truthful and accurate. Horrible, horrible soulless people. Don't shop here. read more

Nice showroom, great staff, prices more reasonable than you think. We worked with Jody, explained to her what we were looking for and she came up with a great design at a very reasonable price. She took the time to find exactly what we wanted. I highly recommend this place. read more

This place is amazing! Excellent selection and the sales staff are very knowledgable and nice!! I highly recommend this store if you are looking to upgrade a bathroom or building a new home etc. They have it all read more

We renovated our master bathroom and purchased all of the bathroom hardware and fixtures as well as the sink basin and toilet from Waterspot. The store has a great selection of high-end products and our salesperson, Linda, was excellent. She listened to my descriptions of the look I hoped to achieve and expertly directed me to several options.She provided accurate information on lead times. When one fixture had a scratch, she exchanged it, and when a towel bar was different than the specs indicated, she negotiated with the dealer for an exchange as well. Linda always got back to me in a timely manner. She was patient, thorough and professional. I expect a excellent service from a store that sells high-end products, and Waterspot and Linda met those expectations. I love my new bathroom, and will return to Waterspot when I renovate the other full bath in our home. read more

My experience started off with an excellent sales staff who was respectful and educated on the products we were looking at. I was looking forward to a great relationship. Once the order was placed, poor communication failed all around to a comical level. 1) Was told items would be drop shipped to my NY address. Manufacture doesn't drop ship anymore but the sales staff didn't check before selling me on the assumption. Cost: extra 2-3 weeks 2) Was told 3 weeks for delivery to NY. Ended up being 6-7 weeks because the manufacture changed shipping practices. Waterspot didn't actually confirm any delivery with them and instead gave me a stock answer. 3) A faucet, relatively cheap and available, took the full 6 weeks to arrive because they only place orders with the manufacture after a certain dollar amount can be spent. This was not mentioned at all and seems pretty inappropriate not to mention this fact when placing an order. 4) Delivery problems with their freight company left little resolution and followup from waterspot. After 3 weeks late, nothing appeared to have been done 'behind the scene' to assure an ever slipping delivery window was met. 5) I was fine paying a bit more to shop through them. After all the problems, one simple search ONLINE could have netted me each and every product at 10% less with free shipping.. and probably less hassle. I can understand logistical problems that are out of stores control. The only reason to shop at these types of (brick and morter designer) stores is for customer service. What I can't understand is a store like this which does not follow through on timely matters with any sense of urgency or aggressiveness (to the vendors/freight/reps/etc) to yield in better results than their competitors. I will not shop here again nor will I recommend them to anyone unfortunately. Sadly the good experience ended with the sales advice. read more

Recently moved into a Boston condo that has Graff faucets in master bath. One faucet developed a leak and a search of the internet brought me to Ardent Supply (aka Waterspot Showerooms). Linda took my call and asked all the right questions to ensure that I was giving her the correct description of the faucet. She took my number and told me that she would get back to me. Whithin the hour she had ordered the part and told me that it was under warranty and it would be in within a week. Great customer service!!! read more

Walked into the showroom in desperate need of a kitchen sink that day. I figured it was a long shot that they would have any available to buy. Linda and Liz were great, they actually had a floor model in the back room which they sold to me at a discount on the spot. The sink was gorgeous but unfortunately it didn't work out with our space, but I was able to return. I really appreciated the help! read more

If searching for a place to *physically* look at bath or kitchen items, then Waterspot is not a bad spot. They have many items on display. I came here looking for a Toto toilet and some fixtures and boy was I disappointed. Disappointed not by selection as they just order from a catalog and distributor nearby, but for service. Service is horrible. There were perhaps 3 other customers in the store with 5+ sales staff when I entered the store. The ratio should be favorable for quick service. So let's re-enact shall we? Walk through the door and we were not greeted by anyone. Browsed for about 10-15 mins still no greeting, barely a bat of an eyelash while walking the entire length of store. Ended up in front of a sales staff member who sat near the front on the left side. She was getting off the phone. Was told to wait. She, an older lady, got off the phone. I waited. Watched her respond to 2 emails. I waited. I then asked for some help with bath products. Watched her half heartedly think about my inquiry before thumbing through some books. I asked for pricing then she proceeded to ask for my information to order the toilet. What? huh? I declined to offer my info. I didn't even say that I was going to buy it (from her), just asked for pricing. I asked why she wanted my info. She said because she wants the credit for the sale. Excuse me? What? Am I a sucker or something? Let me see. You barely assisted us and you want our sale? Methinks not! THEN she started to be a bit more pleasant to us to try to help us find other items. We left shortly... WOW. I shall never come here again for anything. I have money and will not spend money at a store that treats customers in such a way. Its not like their items are cheap... Come here if you want to be treated like a second hand citizen read more

Our contractor recommended Amy at Waterspot to help us pick out fixtures for our kitchen and two bathrooms last summer. We immediately took a liking to her. She's very personable. However, I've rarely been more disappointed by a supplier for the service we received especially since the prices they ask are very high. How were we disappointed? == On some of pieces she ordered the wrong sized parts. Even though she had a copy of our plans, she ordered the wrong size toilet. We could not return it. We had to spend over $400 to move pipes to accommodate the toilet. == Left out parts that were needed that we had to order from her. Some how she 'forgot' that we needed a $600 diverter valve. If we had know how much the shower package was going to be we would have looked elsewhere. == Promised delivery of items that she knew typically would be delivered months later. She was our only supplier that substantially held up completion of our job. == One of the things we learned is that while the fixtures are beautiful, we had several problems with defective parts. Waterspot has no capacity to do repairs. The pass off all problems to factory reps. We had 4 pieces that could not be installed correctly. They were loose and wobbled. They were able to correctly tighten the bathroom spout but the bathroom faucet handles still wobbles. The most annoying thing was the Grohe kitchen faucet which had a design flaw--it lacks an aerator and so splashes terribly. Amy and the Grohe rep both insisted that there was nothing wrong with it. Amy absolutely refused to exchange for another faucet. She claimed no one else had a problem with this faucet. Our contractor took pity on us and graciously offered to install a different faucet. We got one at Costco that we actually like better and cost 1/3 of what Amy's defective faucet cost. Amy will give you the impression that she will take care of you, but the truth is that she lacks the knowledge and the store policies work against it. We spent over $10,000 at her store and they do not stand behind their products. Look elsewhere. read more

I really don't want to write this report. I spent probably 40 hours at Waterspot with a very helpful SA picking out over $10,000 worth of items for a full kitchen, bar and 4 bathrooms. We didn't do anything standard and the person who helped us was helpful upon ordering. The problems came once we gave our credit card and started receiving items. A few things never arrived. I ended up having to speak with the owner after 3 phone calls to my SA. I ended up receiving one item over a month after I was told it was in the warehouse in Alston. In addition an error was made ordering a sink because they didn't check to get a sink with the right number of holes. This cost me $250 for the plumber to come out and then have to leave since we had the wrong item. Then we weren't told to measure our pipes for a vanity. I'm not sure who's fault this was but the vanity which I waited 4 months to receive because of back order didn't fit my pipes (which isn't an unusual configuration). Now I need to hire a furniture maker with a quote of $600 to alter the vanity which cost $800. They also delivered things to the wrong house and delivered an item and charged me for it when it had been canceled before the order was actually placed. As soon as I paid, the follow up was poor. Even meeting with the owner didn't help in any way. At this point I would have expected an apology call and assistance in rectifying all of the errors. I went to this place because it was convenient and the SA seemed knowledgeable. It ended up costing me A LOT extra money for numerous misorders and improper information and seriously slowed my entire project down. Unfortunately I really can only say "stay away!" read more

I would have given it a zero if I could have. This place is a joke. We went there on a Saturday in the middle of the day during their normal hours and they were closed. We sat in the parking lot with a benz and waited to see if anyone would show up or come out or anything. We went back a few days later. There were four or five people working and about four or five people in the store. The host lady was rude and acted like we were wasting her time. She said it would be a long long wait and that she couldn't help us with anything, then she went back to doing next to nothing. Look elsewhere, this place treats people like garbage. read more

So rude! My husband and I went in looking for a new kitchen sink. The sales reps stared at us as we tried to determine the prices of items(there are no price tags) we finally asked for help and the response was I'll find someone else to help you, I need 5 minutes to eat something! After this rediculous response we hunted down the receptionist who was not at the front desk to put our name on a list?! A list? Worst customer service ever! We walked out read more

Deb was really helpful, very knowledgable and and stood behind her products. She made a difficult process fun. Great selection and service.

Ask for Amy!! She is amazing!! She helped me fully decorate two bathrooms and they came out gorgeous. Water spot has a great selection of things to make any bathroom beautiful. Amy was so great at figuring out my style and then identifying what things I should get to make my home look just how I wanted. She is such a pleasure to work with. Amy is patient, helpful, has an amazing sense of style and a wealth of knowledge. Not only did she help me pick out each accessory and part for my bathrooms but after when the contractor came to install everything she was constantly answering questions and offering advice to make what could have been a painful process, very delightful. I have never had a better experience at any store. I can't say enough about the AMAZING AMY! read more

DO NOT DO BUSINESS WITH WATERSPOT. YOU WILL REGRET IT! I wish I could give them zero stars. Worst customer service. I ordered a vanity over two months ago, and it was delivered damaged. Middle drawer scratched and looks horrible. Over $1,300 wasted. Photos were taken, the company was contacted, and I was told a new drawer would be ordered. Well, I am still waiting. I have made numerous calls with promises of them getting back to me with shipping orders, tracking information, etc. They have never initiated a call; I am always the one who has to call with inquiries. Takes them days to return phone calls. You would be better off to find an item you like in their showroom and then order it off the internet. The service couldn't be any worse. read more

Zero is the only rating they deserve. I completely renovated a house and bought all my bath fixtures from Waterspot. Almost all of them do not work properly. Even worse, when we called to complain they said there was nothing they could do because we had signed off on the order. Clearly, we were not trying to purchase faulty items. It astounds me that they would not honor their products. Showers should not leak on day 1, tubs should not leak, toilets should flush. It is really simple. I now have to tear apart our newly renovated baths and replace the faulty items. Luckily, I have a contractor who is going to do the work for free because he is an honorable person, but I still have to go to another bath store and buy new fixtures. What a dishonest organization. For the record, I have never written a review of any company before. I am only compelled to write this review because my experiece was so poor. read more

Why would you want to make a purchase at this company? Their employees lie. Their managers don't care about the customers. There is no guarantee with any of their products. Any problems you have are yours to solve. They will not help you in any way. Once your purchase anything from them you are on your own. If you are doing any remodeling and purchase from this business be prepared for a number of headaches...lies, products not ordered, wrong products ordered, lying about shipments. Try returning a defective malfunctioning product or the wrong product that THEY ordered! I can go on...but here is my yelp. Word is getting out to the 'trade' designers to avoid this place like the plague! So, please don't be fooled by the expensive advertising and ratings you see published in magazines. Their showrooms are great...it is what goes on behind the scenes that will make you shiver...more info to come...Yelp can delete postings...but they can not delete decisions posted my MA Court System.... read more