Jessica helped throughout the process. We had a couple of damaged door that she immediately…read morereplaced. Everything went smoothly

DONT BUY HERE , ONCE THE SALE IS MADE YOUR ON YOUR OWN. we were building a home. the custom…read morecabinets we purchased , our builder couldn't use. so we had to order something since time was running out on our lease and we needed to get into our home. as I write this we are still dealing with cabinet issues ( nov 19,2023) we ordered our cabinets the first week of July 2023. we were verbally told 3-5 weeks. the cabinets took 12 weeks. once they arrived 4 were broken, 2 never arrived, we were told by delivery person they are being replaced. so out of 11 cabinets 6 were broken. our contractor had to try and fix them because we couldn't wait another 12 weeks. ( more labor costs) cabinet to go basically could only reorder replacements that's it. ( 12 more weeks) the company who made the cabinets offered no money back. Summary * once you purchase Your on your own.don't expect any help if your cabinets are no good. *lied about time frame for delivery to get our purchase 12 weeks plus additional 4 weeks for replacement parts. *Have no way to track your cabinets once you order *Cabinets were broken *no compensation for major Inconveniance increased out carrying cost by 3 months. 15K$ One cabinet couldn't fix. so we altered kitchen lay out. Doesn't look right and cabinets to go won't even replace the broken Cabinet with a smaller one to finish the kitchen. DON'T LET THE FRIENDLY SALES PEOPLE SELL YOU SHIT.

As a first-time homebuyer, purchasing appliances felt overwhelming, but Beth and Susan made the…read moreentire experience completely stress-free. From the moment I walked in, they took the time to answer my questions, offer thoughtful guidance, and help me find the right appliances while staying within my budget. I never felt pressured, just genuinely supported. The experience didn't stop there. Delivery was seamless, and Andrew and Mike were fantastic. They were patient, professional, and went above and beyond to ensure everything was installed with care. They treated both my new appliances and my home with the utmost respect. I highly recommend New England Appliance & More to anyone looking for quality appliances, trusted brands, competitive prices, and exceptional customer service. They truly make you feel like family, not just another customer. I'll definitely be returning (and sending friends & family) for future appliance purchases!

Appliances and sales experience, great. Delivery communication and set up was trash. No call to…read moreconfirm immediately, you have to chase the woman to get a delivery confirmation unless you're comfortable waiting 3 weeks after your purchase. She's awful. I've even seen other reviews saying the same thing so trust it will not be smooth. And even with confirmation, it'll be a full three weeks to wait for their delivery. Have purchased multiple appliances at different times this year and it's always been the same -- good sales experience, appliances great once here, a hassle to chase down when your delivery is coming and always a lot longer than expected. Very inconvenient considering you're usually purchasing because it means a household is without a working appliance.

We had Metropolitan design and supply our new home's kitchen 2-1/2 baths and laundry room. Very…read moresatisfied with their work. Marie Kennedy is an awesome professional - knowledgeable and easy to work with. She provides excellent customer service throughout the project and afterwards. Highly recommended.

They designed our whole kitchen cabinets and all. They did a wonderful job. Enjoyed every minute.read more

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

Tried to work with these guys. However, Peter is a horrible communicator. He doesn't return emails…read more Business must be do good that he is turning down work? Hates email? In any case I advise you to find someone who communicates with customers. Not this business. Buyer beware!!!!!

Super professional team and incredibly talented! They completely redid my kitchen and it came out…read moreso beautifully. 100% recommend them!

Update: Finally got delivery scheduled for Tuesday 10-11AM. At 11:45 I called to inquire where…read morethe delivery was. I was told they'd call me back. at about 1 I checked my email and there was a message that the truck got a flat and could they reschedule. I wrote back sure any time after 4:30 that day would be great. Another email said sure we can deliver after 4:30. At 4:50 (since they close at 5) I called and had to threaten to cancel the credit card payment. Vanity Showed up at 5:15. Later that night I emailed them back that the vanity was installed and when can they come to template the top. It's two days later and two emails later (another one this morning) and a phone call and they'll get back to me. Bill Shea's just gave me a quote for the same price for the same counter top, they'll come next week to template and should have the countertop ready for install in 10 days from that. I think I'm going to dispute the credit card charges if I don't hear back by the end of today and go with Bill Shea's. AVOID VANITY WORLD unless you want a never ending project. 2nd Update: Went to VW to ask for refund for the countertop part of my bill. They refused and told me to "Get the F*&k out". Contesting with credit card company. Looks like this will end up in small claims.

Stay away from this place! They are not trust worthy and terrible with customer service. They are…read moresupper nice with you when you are making a purchase, but the quality of the product you receive is terrible and when there is an issue with damaged product, they take no responsibility to help you resolve it.

After I claimed the quality to BBB last Friday, someone in the delivery team came to my office and…read moregave me a hard time, in front of my landlord. He talked about 20 min that he is so rich and so successful. He has a home much better than mine. OK. Maybe he is right. I think choosing this business to update my kitchen is the main reason that my kitchen looks terrible now. As a single-occupant home owner, the experience with this business is quite scary.

Joe the designer was fantastic. However Jack the owner is a garbage human being and an even worse…read morebusiness owner. First he pushed to have his own guys do the work without a permit. He sells a crap product, doesn't stand behind it even when his own workers damage the product, and then when you ask him to fix or replace the damage, he will call you a liar and question your belief in God. Completely unprofessional and for lack of a better word, a total a--hole. There's dozens of kitchen and bath places around the area. Go to literally any of them besides this dump.

Updating my previous review in 2025. I'm now a returning customer at Boston Stone Works and Mona is…read morestill awesome. I did a partial kitchen reno and needed to match the existing quartz counters that Mona's team installed last time. Ran into a problem: they didn't have any remnants in that color, and I'd have to purchase a whole slab just to match a little section. Mona came to the rescue! She offered me a remnant of a different color that she promised matches really really closely the original color. And since the new section was to be installed across from the old one (not contiguous), it would be very hard to tell. Sure enough, it worked out perfectly and Mona saved me a lot of money by finding a creative solution. Just like last time, I was doing this long distance without seeing anything in person. With contractors there is always drama or miscommunications, especially if you are not there to supervise. Not with Mona. Her reliability, attention to detail, and smart problem-solving in every project, no matter how small, give me total peace of mind. And the prices are still very reasonable, even years later! Thank you so much!

I've had not one but two great experiences with Boston Stone Works. Initially, they came to my…read morerescue and changed out a counter that another counter company messed up. They replaced that one with a fabulous granite counter and just recently replaced another old laminate counter with a beautiful white stone counter. The work was done expeditiously and great quality and service! I will use them again in the future and recommend them to family and friends.