Best decision we made having these guys convert our old bath tub and install a walkin shower…read more Enjoying the beautiful upgrade to our bathroom. Excellent job! Discovered a minor issue with the grab bar, called Steve and Rich came right out to rectify the minor situation. Again, highly recommend these guys.

I called Steve at South Shore Dream Bath on November 19 and he came out the next day for a…read moreconsultation on tub to shower conversion. He listened to us and made suggestions and gave us a quote while he was here. We agreed and he told us it would take about 3 weeks to get the materials. Rich came to our house on December 10th and did the complete job in one day. We were very happy with his work and would definitely use them again.

Norfolk Kitchen and Bath just finished a major renovation of our primary bathroom and we couldn't…read morebe happier. Their designer (Tong) helped us with a plan to combine two small awkward rooms into one bathroom and worked within our budget to give us a much more functional space. Work started as scheduled with Steven as our PM and he kept us well informed along the way, handling any issues as they arose and minimizing disruption to the rest of the house. The NKB carpenters (Michael and Jorel) were excellent and kept things moving onsite along with some great subcontractors for plumbing, electrical and tile that Steven aggressively coordinated to ensure the project progressed quickly. The end result was better than we hoped and we only had one small change order for a late change we made to the plan. We truly appreciated the professionalism and flexibility of the whole NKB team from the design process with Tong through final payment with Adelya in Finance. They kept us on schedule and on budget with no surprises. We now have a beautiful bathroom that we will enjoy for years to come!

I worked with Richard and he was amazing! The cabinets are very high quality and he gave me VIP…read moreservice. Highly recommend!

My friend and I visited the S&J in South Yarmouth. We were in immediate need of a new kitchen…read morefaucet and were hoping they had something in stock as they are local. We were a bit surprised by the BY APPOINTMENT sign on the front door but we went inside and the kind woman at the first desk showed us to the faucets. There are NO prices anywhere or dimensions, etc. so we asked for them. Then Danielle took over. She was very knowledgeable and said she would email us all the information on the ones we liked that afternoon. She also told us most items were IN STOCK, which was great news. Well....to my surprise we never received the promised email so we ended up ordering online through Home Depot and found out later thru the parts department at S&J their price for the same faucet was $125 higher!!! I felt that if we were a couple looking to redo an entire bathroom and kitchen we would have been given that quote on the spot. Also, please note we were the only people in the showroom with three employees sitting at desks. This experience didn't sit well with me and I will never go there again or recommend them.

Rude, condescending showroom manager. After being greeted, I was told in 13 minutes an important…read morecustomer with a "full house" appointment would arrive. I asked if I could get a few minutes before they did to talk about shower systems. The answer NO. I was told If I wanted to get help immediately, maybe S&J were not a good fit and I was basically dismissed. So If you want to be treated like a POS. S&J is for you. If not, I recommend checking elsewhere. Now, reading the reviews, it looks like they know this long existing complaint and have done nothing to improve it, so expect the same.

Disappointed in the weymouth location. I had higher hopes as the person I spoke to on the phone in…read morePembroke was helpful to me. I came in ready to make a purchase today and just needed help with one thing. I added myself to the waitlist and while I was waiting, one associate was helping someone else while the other associate sat at his desk without acknowledging me. When the other associate finally asked him to come help me 20 minutes later, he was of minimal assistance. I'll be purchasing the sink from another store where I hope to receive better service.

Came in to look around and possibly purchase product for out brand new bathroom . Never once…read moreoffered assistance or greeted the 20 or so minutes we were in there. Rude and incompetent.

We recently hired JMS to re-side our house and replace the windows and porch, and while we were a…read morelittle apprehensive at first, Jim and his crew quickly put our minds at ease. From the beginning, Jim was transparent about pricing and clearly explained how long each step of the project would take without us even having to ask. His crew was hardworking, professional, and incredibly respectful, not only to us but also to our neighbors. The quality of their work exceeded our expectations, and the entire process went smoothly from start to finish. We were so happy with the results that we hired JMS again to remodel our kitchen and bathrooms. Once again, the experience was excellent. Jim and his crew delivered outstanding craftsmanship, and their attention to detail was second to none. We couldn't be happier and would highly recommend JMS to anyone looking for reliable, high-quality work.

I have hired Jim for multiple projects in the past years renovating my home in phases and he has…read morealways been close to perfect!! He was always transparent about budget, knowledgeable with my towns building codes, time efficient, always on the job site working and/or checking in on his subs. We value his work and he has the best prices around!Recently he put an addition onto our house with a mudroom, laundry room and 2 work stations. He matched the previous design he did in the kitchen so it was a flawless transition. This was a tough project and I couldn't believe how quickly his company delivered a final product as beautiful as I imagined. I would definitely recommend James Scances to all my friends & family. He is actually building a new construction home for friends of ours!! Thanks James and team! Look forward to finishing our basement!!

My wife and I had to climb over our old claw type tub. When looking for a walk in shower. We were…read moretold it would take over a month. Only had one bath room. Bay State Bath did it in less than a week. It looks great. Thanks to Fabio, Jorge and Dana from Bay State Bath. Also all their people at Bat State Bath. For great job. Thank You

The service we received was excellent- new walk in shower with seat . The employees were very…read morepolite. The set up and clean up was great. Miueias and Gapriel were superb. They offered suggestions when I was a little unsure. The job was completed on time. I would recommend this company anytime.

Update: Finally got delivery scheduled for Tuesday 10-11AM. At 11:45 I called to inquire where…read morethe delivery was. I was told they'd call me back. at about 1 I checked my email and there was a message that the truck got a flat and could they reschedule. I wrote back sure any time after 4:30 that day would be great. Another email said sure we can deliver after 4:30. At 4:50 (since they close at 5) I called and had to threaten to cancel the credit card payment. Vanity Showed up at 5:15. Later that night I emailed them back that the vanity was installed and when can they come to template the top. It's two days later and two emails later (another one this morning) and a phone call and they'll get back to me. Bill Shea's just gave me a quote for the same price for the same counter top, they'll come next week to template and should have the countertop ready for install in 10 days from that. I think I'm going to dispute the credit card charges if I don't hear back by the end of today and go with Bill Shea's. AVOID VANITY WORLD unless you want a never ending project. 2nd Update: Went to VW to ask for refund for the countertop part of my bill. They refused and told me to "Get the F*&k out". Contesting with credit card company. Looks like this will end up in small claims.

I would not recommend this store. To anyone. Ever. The…read moreproduct selection was good but the customer service and execution was miserable. George was nice enough during the order process, but when there was a problem with the product he took no responsibility and offered no apology. Acknowledgment goes a long way, but instead he just ordered another one and moved on. Nothing about the exchange was pleasant or noteworthy. Even now, months later, I still feel unsettled. Next time I'm happy to pay a little bit more and go someplace else. Trust me, there are other bath and kitchen shops that will treat you right. Keep looking.

We checked Home Depot & Lowes for an exterior door. Got estimates from both places which came in…read morearound the same. We weren't thrilled with the options without paying even more. An exterior door with two side lights, fiberglass with limited options was about $5,000 Our carpenter suggested that we swing by Cape Cod lumber. We talked with Eric. He knew what he was talking about. He has decades of experience and asked us what our "best case" door was. We gave him the particulars, he walked us through all of the options, until we had exactly what we wanted. Best part, it came in $1,100 less than HD & L. I thought it was going to be a higher price than the others. Highly recommend CCL & Eric, don't expect to pay more than the big stores. CCL has a great show room and vast experience with their team.

I recently bought my third kitchen from Cape Cod Lumber. Even though there was a small problem but…read morewas resolved quickly and better than I expected. The manager Stephen was great to work with. He took the time to hear my concern and was able to remedy the issue. He sent out an installer Charlie with his son and they do magnificent work. My wife and new born will be able to enjoy our new kitchen shortly after we finish the countertops. I am planning to do another kitchen in my condo and will be going back to Cape Cod Lumber. They have earned my respect and gratitude. I highly recommend their design team and products. Start to finish a great experience..

After I claimed the quality to BBB last Friday, someone in the delivery team came to my office and…read moregave me a hard time, in front of my landlord. He talked about 20 min that he is so rich and so successful. He has a home much better than mine. OK. Maybe he is right. I think choosing this business to update my kitchen is the main reason that my kitchen looks terrible now. As a single-occupant home owner, the experience with this business is quite scary.

Joe the designer was fantastic. However Jack the owner is a garbage human being and an even worse…read morebusiness owner. First he pushed to have his own guys do the work without a permit. He sells a crap product, doesn't stand behind it even when his own workers damage the product, and then when you ask him to fix or replace the damage, he will call you a liar and question your belief in God. Completely unprofessional and for lack of a better word, a total a--hole. There's dozens of kitchen and bath places around the area. Go to literally any of them besides this dump.

I have been waiting for over 14 months for JB Kitchens to return to my property to fix a side panel…read moreand do some paint touch ups on cabinetry they installed in our home. They call. They schedule. And, then, they either call and cancel or "no show".