We highly recommend Bay State Bath. We love everything about our new bathroom {total gut). After they finished and the paint dried there were a few areas that needed attention. True to their word, they sent someone to fix it even though they had already been paid. They stand by their work. read more

The sales person spent over an hour talking about how great the company is and how their products are " the best" and in just one day can have it all done ! Text book sales technique ... and very pushy . Glad I was there with my 80 yr old parents when she said the price was $16,000 !!! Triple most quotes !!! Absolutely crazy!!! Then said she could give 10%off if they signed right now !!! lol - a joke . Do not use - totally rip . read more

We were looking to renovate just the shower section of a custom bathroom that was done 16 years ago. We went to the Bay State Bath showroom, as like so many others, we saw all the commercials, so we wanted to check them out. We actually met Jennifer Bylo while there, and we arranged for a home visit by Mike Doucie. Mike was excellent and professional, and friendly in his approach with us, and listened to our thoughts and provided many suggestions. He drafted a proposal and a layout for us. We then went back up to the showroom to really examine the products. We were sold. The team that arrived were super friendly, efficient, professional and easy to have in the house. We couldn't be more pleased with the finished product, and are so happy with the way the new shower features blend in with the existing flooring and cabinetry. Five stars to the entire team, from start to finish! read more

Bay State Bath - The newly renovated shower in the existing bathroom. - General Contractors Near Me - Pembroke, Massachusetts

I went with this company because they advertise one day install. Actual work took four days. In addition, the faucet and shower head were not sealed, the team cracked my floor tiles and the wall between bath and bedroom is cracked along the seams. I now need to have bathroom floor replaced and room skim coated and painted. I don't recommend hiring this company. read more

Bay State Bath - Cracked wall in bedroom that abuts bathroom - General Contractors Near Me - Pembroke, Massachusetts

See all

Jennifer below and her crew are just the most worst people in the business. Stay far away from these people! They DO NOT stand behind their product and do NOTHING to to fix the problems they created read more

I waited a couple of years to post because I would have written 5 by now of all the things that went wrong. The install: not done in one day, not even close. They brought this huge sledge hammer to break the old tub apart and smashed through into my living room not once but 3 times! They cut the bathroom door to fit the new threshold in the new tub and he had to have it snaked because he plugged it. I had to replace the floor already because it kept lifting up. Never put a new subfloor. New shower has 4 corner shelfs which have all fallen off and I have to reattach. They are held on by 1" two sided tape and caulking. This is pretty cheap shit for the money and they are hacks! If this wasn't my only bathroom and I had the time I would rip it all out and do it myself with real tile. read more

Good labor, materials and service, quick installation of complete bathroom. One shot company, plumbing, electrical, carpentry, painters, as well as the sales representatives are outstanding and respectful of property and customers. read more

I started my search for "one day bath replacements" and before you know it, my inbox and social media was FLOODED with all types of offers. It didn't take me long to settle on Bay State Bath. A small company local to me, in business for 20 + years with lots of good ratings. My new shower was installed in the promised 1 day, AHEAD of schedule, by a team who took great care with the work they did. They covered all the carpeting and flooring to and from the upstairs bathroom and took great care for the surrounding area inside the house. When they left around 6 PM, I had a beautiful new walk-in shower, without a single trace that a demolition and reconstruction crew had been at work all day! And all at a very reasonable price. My only regret is that I did not do this 10 years ago! Outstanding work! read more

I regret hiring them! The only reason I chose your company was for peace of mind, thinking that I would get the work done properly, with professionals who care about quality and customer satisfaction. This did not happen! read more

Was referred by two of my friends that used them for their bathrooms. Their bathrooms came out awesome and they were both very pleased and now I am as well! Designer had great ideas and helped me design and the installers were pleasant and did an excellent job! The attention to detail and perfection impressed us! read more

I had a new shower installed by Bay State Bath and it turned out beautifully. There were some issues with parts, so it wasn't a 24 hour final installation. But Bay State Bath was very responsive and diligent about correcting them asap, and I was able to use my new shower from day 1. The staff is great to work with and both the price and lifetime guarantee were better than other companies I contacted. I'm very happy I chose them to do the renovation. Polly U. read more

In Oct. 2022 my wife and I had Bay State Bath install a new tub/shower in our master bath and a walk-in shower in a guest bath. Both turned out are fantastic and just what we wanted. Everyone was professional and very pleasant to work with, and the price came in exactly as promised. Recently (Jan. 2024), the tub developed a leak where the sliding glass door meets the tub. I contacted BSB (actually, I emailed Ms Bylo directly) on a Saturday morning and described our problem. She responded in 30 minutes and within the hour we had a service call scheduled for the following Thursday. I cannot overstate how impressed we are with this entire transaction. At a time when customer service seems to be a vanishing concept, our experience with Bay State Bath has been a genuine pleasure. I've read some of the negative reviews posted here and I don't question their sincerity, but we're very happy to provide a different, extremely positive, perspective. They have our unqualified endorsement! read more

I originally thought they did a great job when they installed a new shower in our bathroom. 2 years later, I regret hiring them. The owner of the company, Jen, won't back up their warranty if their is an issue with the installation. The owner insults and blames the customer for their own mistakes. She is very unprofessional. read more

My bathroom was installed in June 2023 - I wanted to wait a year before writing a review. Installation of a tub and shower was great as promised it was completed in one day. The fixtures I chose look awesome. My 4 star rating is based on the efficiency of installation and how nice the bathroom looked upon completion. A year later I am experiencing "mold spots" in areas along the caulking. Reached out to seek advice and was sent instructions to remove the mold. I was also told that if the instructions didn't work to contact Baystate Bath again and they will send someone out. I plan to reach out soon and will let you know how that goes... read more

We had two bathrooms remodeled in a more-than-century-old house. One was a tub-to-shower conversion and installation of a new vanity and sink. The other was a shower removal and replacement with a larger shower as well as new faucet hardware and drain on the existing sink. The tub-to-shower conversion was a complex job, requiring major demolition of tiled walls and flooring, moving part of an interior wall and reinsulating everywhere. Both jobs involved replacement of very old pipes with new, up-to-code plumbing as well as relocation of electric outlets. The company sent specialized workers (demolition and fabrication/installation teams, plumbers, electricians, tilers, carpenters) for each of the tasks. Throughout the process, the office staff were organized and pleasant. The initial demolition, replumbing and creation of the two new showers were done by exceptionally hard working and nice crews who completed this part of the project in two days. The finished products are beautiful! Unfortunately the vanity and sink installation involved a two-week delay, mostly due to the persnickety nature of our town's plumbing inspectors and their schedules and regulations. In the end, this work was done well and the result is very good although some repainting and minor carpentry repairs are needed after the fact. These renovations, while not as high-end as some others this company does were nonetheless quite expensive (over $30,000). However, I am pleased that they will allow us to age in place with safe, easy-entry showers and that the lovely appearance and up-to-date functionality of both bathrooms will boost the eventual resale value of the house. read more

I called all The Bath Ads I saw on TV and gave up. Then months later I saw Bay State Bath's ad and decided to call because we still wanted a Bath Conversion to a Walk in Shower. They sent a salesman Mike out to talk with us and he told us "most" are done in a day, not that it mattered. But we wanted it installed by gutting everything out, which others did not do. They did it in one day, I got a great price and tood advantage of their no interest payments for 12 months. It looks absolutely beautiful. And it was not that expensive to add on extra shelves, safety bars and a better hand held adjustable height shower head. I would recommended them to anyone contemplating a conversion and I have. Two weeks later I didn't like the way my glass door was closing so I called and actually talked to Jennifer and they sent someone out that week and fixed it. read more

Bay State Bath - After - General Contractors Near Me - Pembroke, Massachusetts

See all

Hurried, overpriced estimate. Completed our project for 1/3rd of their estimate. Very rude initial contact resulted in a "no trust" conclusion. read more

When we wanted to finally fix our bathroom we called bay state bath. At first their quote was a bit more than we were hoping to spend. We talked to the owner and she was able to meet us with a price that we could afford. We are very happy with our new bathroom and how quickly the process was. The workers were very nice and cleaned up everything when they were done. I would recommend them to anyone who needs to have their bathroom replaced. read more

See all

Don't bother. The people were so arrogant when trying to set up an appointment we felt their attitude and service going would only get worse. Life is too short for this kind of treatment. read more

Hard sell tactics. If you don't take their overpriced estimate on the day they give it to you the price goes even higher.

What can I say. They did an incredible job. We elected to do a tub to shower conversion in our small bathroThe process, from beginning to end, was painless. The salesman was not pushy at all. Explained our options without overly trying to upsell. It took about six weeks, from the day we selected our shower, to install. This was what they told us it would be so it was expected. They do advertise installation "in just one day" but ours took just about two days. Personally, I am more than fine with that. I would rather a good quality final product than a quick job. The installers were fantastic, polite and friendly and kept us in the loop at every step. I was concerned about the window trim around the crank because I plan on replacing the window next year. No problem I was told, just give them a call and they will place a new bottom trim piece for me. This review is based on the purchase and installation of the product. I will update once we've used it for awhile. read more

Bay State Bath - Old outdated tub and shower - General Contractors Near Me - Pembroke, Massachusetts

See all

First of all, if there was such a thing as half of a star that's what I would give Bay State Bath The owner of the company is very unprofessional and rude, and should not be running a company. They took advantage of me, being a middle-aged, widowed woman.(PRICE GOUGING).The designer came out and looked at the job that I wanted done, which was a total remodel of my bathroom. The gentleman came out twice and spent between two times a total of eight hours in my home it took about a week before I got a response from Baystate bath. Finally after months they came in to start the job. They gutted the bathroom and started framing it in. after they did, the framing they left for the day that's when I noticed that I was going to end up with the shower, the size of a postage stamp. I contacted the designer and told him that his design was not going to work he was very rude. He told me that's how it had to be with a lot of arguing and going back-and-forth with him and the owner (Jennifer Bylo) of Bay State Bath, they finally sent out the electrician who agreed with me that that design was not going to work. I called my son and he came over and met with the electrician and came up with a better design so basically my son had to tell Baystate bath how to design my bathroom, so now through all this, there is a major hold up on my bathroom. Baystate bath told me that this project would take about two weeks. They started at the end of September and did not get finished until two weeks before Christmas. Every day someone would come in to do their part on the project which consist of plumbers, electricians, painters, etc. after someone would leave at the end of the day I would go in and find something wrong that was done so they had to come back out again, and correct what they did wrong . The issue was communication all their workers, except for a few were all foreign. They barely understood English and did not speak English very well, so I had a very difficult time communicating with them. When the job was finally completed, the owner of Baystate Bath threatened to put a lien on my home for not responding to her for three weeks which I was on vacation when I came back from vacation I explained that to her, but she was not having it, so she continued to threaten me If anyone out there is considering having Baystate bath, do their bathroom find someone else a total thumbs down read more

The absolute worst possible service you could receive from a contractor they no call no show for a whole week. They charge an arm and a leg for a full bathroom remodel and never completed the bathroom and wasn't even include painting $37,000. Never would I ever recommend them ever the most horrible horrible service ever read more

I didn't think it would be possible to remove a cast iron bathtub and all that went with and install a new walk in shower. I was pleasantly surprised by 2 hard working talented young men who transformed out old tub into a beautiful walk in shower with all new plumbing. They worked around our existing tile floor and tied it all in beautifully. The people we worked with were always on top of things. They do everything the way they say they will. We've become used to shoddy work, people that don't show up and then overpricing. None of that exists with this company. If you are thinking of remodeling your bath, don't hesitate to call Bay State. The Wile family from Marion read more

I had a tub removed & walk in shower installed. Installer was very professional & worked hard for 9 hours to install in one day. The walls were beautiful and I was very satisfied - until I took the first shower. The base material was so slippery I could barely stand up. After several cancellations they came to coat the base with a non-slip surface. It helped some but I hate the feel of it on my feet. I went out and bought a bath mat to stand on. If you use them ask the salesperson to show you a sample of the base material before you sign. Cheryl P read more

I had a new tub/shower and wall tile installed. This company went above and beyond and the result was beautiful. From the initial meeting with Kris about choosing the right time, tub, etc, and what to expect, things went smoothly. I really knew nothing at all about this process, so it was great to find Luxury Bath. I worked a few times with the owner, Jennifer, and she is very responsive, kind, and makes sure the right people do the job. And best of all, it really did take one day from demolition to plumbing, wood/tile cutting, and glass door installation. It was raining out and they even had a small tarp to put between the truck and my back door to protect everything. Julio and Augustus (I hope I got their names right) worked very hard and didn't nick any of the paint job in my house. This was just amazing. These guys know what they're doing. I would highly recommend this company without hesitation. Very satisfied customer here. read more

Bay State Bath - Tile wrap on edge.. Perfect job! - General Contractors Near Me - Pembroke, Massachusetts

See all

Owner is rude, condescending, threatening. Makes promises to redo a lot of mistakes, (some poor quality work and wrong items installed) & refund for items and services I did not get. Then ignores many promises, will not refund for services not given, and at the end tried to add $8000 to the bill claiming at one point I had to meet them part way because they were not making a profit on this job. I am only holding back payment of $1400 of this very very expensive job. I was told it was expensive because I lived in a historic building and the plumbing was going to be a very expensive. Then later tried to make me pay again for that difficulty! This project has gone on for more than a year. I didn't hear back from anyone in 4 months. Now threatens to put a lien on condo (because I am holding back $1400). Harassed via text on a Saturday. Still unresolved: Electrical issues, damaged washer, shower scratches, doors don't shut., water damage, No ventilation, threw away custom heat cover, reimbursements still needed for item returns/not received. read more

See all

They did it...in just one day. I had an old and crusty claw foot tub with an afterthought shower. I needed a walk in shower. The job was fairly complicated involving removing the old cast iron tub, building a new wet wall, and modifying existing plumbing and drain. All without disturbing some very hard to replace wallpaper and tile floor. The Bay State team were aces from design to final project. Pricing was less than two other bids, and none of this buy it now pricing pressure. The original job was quoted for two days because of the requirement to build a new wet wall, but the team worked late to finish it all in one day...awesome! read more

See all

They state your bathroom will be complete in 24-48 hours. Well that's not true. We were without a toilet for 6 weeks. I picked a floor out but they ordered the wrong one so to speed up the process had them install the floor. The shower doors are continuously looking dirty even though we use the spray they gave us and wiped down daily. We had 2 other bathrooms done by another company and the shower doors always look clean with little or no effort. The toilet they installed is now wobbly and we have half a towel bar. This process started last spring so 9 months later we have an incomplete bathroom. High employee turnover and never the same plumbers or installers retuning to complete the job. It's like they find someone on the internet and send them to your house. read more

That is incorrect. The cost of the repair was 2000.00. 1500 from the disputed charge was used to pay that. There was no 3500 credit. It does not surprise me that you think I received 3500 as a credit. Bookkeeping was also difficult to deal with. The best part was recently receiving an email asking me to write a five star review on yelp for baystateluxurybath. I don't think I laughed that hard in a long time. My rating remains . read more

See all

We are so thrilled with our new walk-in shower! Bay State Luxury Bath has been a pleasure to work with. Very responsive to my questions, excellent customer service. The prices was very reasonable compared to the other estimates I received. I would absolutely recommend using this woman-owned company for your next project! read more

I purchased shower enclosure from Bay State Bath and was thrilled from start to finish with the service and beauty of the product. Mike the salesman came to our home and went over the options measuring and doing a proposal based on our selections. Six weeks later as promised Claude with his team installed the shower surround and did an excellent job making sure I was very happy throughout the process. Charlie, one of the technicians, was also excellent as were Jennifer the owner, and Sarah and Kirsten in the office. I was very skeptical and nervous about having my existing bathroom tub and tiles removed and replaced with a walk in shower IN ONE DAY and I called many times speaking to staff at Bay State and eventually the owner Jennifer. Everyone was lovely in every way! The shower is gorgeous! We are thrilled!! They did the job in one day and there was no mess at all. Amazing! Thank you VERY MUCH!! read more

Bay State Bath - Shower with Door - General Contractors Near Me - Pembroke, Massachusetts

See all

Met with Ed today to discuss some options to update my bathroom and i am very pleased to say the least! I am very impressed with the amount of options that Bay State Luxury Bath has to offer. Very competitive pricing and while they deliver the fastest renovation i have ever experienced, the project did not lack quality and there was zero mess left behind. I highly recommend hiring Bay State Luxury Bath for any of your remodeling needs. read more

Peg and I hired Bay State Luxury Bath, BSLB, after getting four quotes from very qualified contractors. We gave them one of their toughest bathroom remodel jobs: a total gut job in an 1854 fire damaged structure in Cambridge. So they needed to call on all the trades and all their talents to make this work. There were two main things critical to us hiring anyone. First we needed to feel confident they could handle the job in a timely manner. Second we needed to be confident they would stick to their quoted price. BSLB did both. We are very, very happy. They supplied all products except the medicine cabinet. This suited us fine and their product has exceeded our hopes for quality. Everyone they sent to our home has been very professional and gave us excellent quality work. Communication with Jennifer Bylo and other key persons was great. What more could we ask for? Well, as is with any job, we would have liked it done quicker. We are happy to recommend Bay State Luxury Bath to you. Ed & Peg read more

Bay State Bath - General Contractors Near Me - Pembroke, Massachusetts

Do not fall for the commercials you see about Bay State Bath. I can put up with cancellations an other reasons for not being on the job. What was important to us was a good quality job. We did not experience this. From the wrong, expensive,tub door being installed ,mistakes being made and pointed out that were never corrected, and to having to hire my own plumber to fix a leaking tub nozzle. A major problem I'm experiencing is the large amount of white chalking that was used to hide mistakes in the tub and the new tub walls that is now yellowing in color and very noticeable. Looks terrible! Not what you expect for the price of a new bathroom. I was given some money back for the door but still have a huge shower door on a tub. I would not recommend this company. read more

We love the look of our new bath. As promised, the installation was completed in one day. Every employee we interacted with was cordial, professional, and friendly. We'll be calling Bay State Luxury Bath to renovate a second bathroom very soon. read more

We are delighted with our new bathroom. The Bay State product and process is terrific. Every person we dealt with was knowledgeable, professional and detail oriented. They carefully cleaned up after themselves. But most important, we have a beautiful new bathroom that was installed in two days! Roger and Manny worked long, hard days during a heat wave and our air conditioning was not working! They were cheerful the whole time. read more

I would never hire this company again to do any work. They came to our home, would not cover floors and had scratches and fingerprints all the way up the stairs. The contract said from start to finish it would take 5-6 days, well it took almost 7 weeks! We bought everything going into this small bathroom except the tub & the glass door and the cost was outrageous! Live & Learn! Just Beware! read more

Bay State Luxury Bath exceeded expectations. We love our new bathroom! Vinny and Cam were professional and did an excellent job! We couldn't be happier! read more

we were very satisfied with this company they were very professional answered any questions right away very neat we had a walk in shower, vanity and floor done we would recommend this company highly if you want the job done right a very satisfied customer read more