There is good and bad for this simple purchase, I will begin with the good: I needed just one specific dish towel to add to a housewarming gift and placed the order online for pickup over the rainy Memorial Day weekend (this is how much I needed this $18 towel!). I received the notification that it was ready for pickup about 45 minutes later and off I went to the store. Three employees were at the register when I arrived on Sunday May 24th around noon: Basil (great name!), another guy and a young woman (brownish hair, a little below the shoulders with NO personality at all). Very friendly Basil went to the back to get my dish towel while Ms. No Personality scowled about needing my ID because telling my name and exactly what I was picking up was not enough. That is fine (note that I also offered to show Friendly Basil the bar code for pick-up from my email, but he probably had gotten my order ready because he knew all about it), but when I pulled out my license I noticed that she barely looked at it...... it's as if she just wanted to be aggravating for a moment. Well, she was. Here is an idea for her (and the store manager): "may I please see your ID" would be a REALLY polite thing to say! Or just that barcode, which I did just offer to show. 5 stars to Basil, 0 stars to the obnoxious girl read more

We went for a work event to a cooking class. We made Chicken Thighs, Creamy Rich Risotto with sweet peas and parm, an arugula salad and desert - Chef Rustic. The chefs were great and very patient with us. If you don't know how to cook, you'll definitely leave believing you can. Great tips from the chefs and it was such a great time. read more

Sur La Table - Chicken with creamy risotto, peas and arugula salad - Kitchen Supplies Near Me - Natick, Massachusetts

I went here for the dim sum cooking class. I'm not too sure where to start except for it was certainly a letdown. "Chef Joe" was knowledgeable but had no idea how to instruct a cooking class. I was pretty irritated throughout the class with a disorganization. Thank goodness for the sous chef that was his assistant. She was able to keep everything on track. The facility is absolutely superb. They were not able to figure out how to get the steamers to work. Clearly an amateur production. Would not mind going back to see if this is a culture instruction issue and just thrown together or an anomaly. Reading other reviews it doesn't sound like there's an overwhelming success with "chefs" that can instruct. As far as the store itself: is pretty well stocked with some great items. Definitely worth going back to shop for kitchen items. read more

Our party of four recently attended a cooking class here. Sur La Table is located upstairs, in the newer section of the Natick Mall. The cooking class was well organized, the Tuscan Chicken we prepared was very tasty, and we had a great time. Some things that would improve the class include seating while dining on the meal which we cooked (we had to stand while we ate), and beverages for each table (they ran out of filtered water, and there was none provided while we ate). The store is very nice, with a substantial inventory from cookie cutters to dinnerware, to beautiful cookware sets, and the staff was very attentive. We bought a very cool pepper mill and some cheese cloth, though you can also purchase some high quality supplies including a Dutch Oven sets like we used in the cooking class. If you're taking a cooking class, you get a 10% discount on all store items. We'd be happy to return! read more

Sur La Table - This pepper mill works great! - Kitchen Supplies Near Me - Natick, Massachusetts

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I recently took a cooking class here with my colleagues, and we had a good time and it was a nice bonding experience. The Chef was really sweet and clearly passionate about cooking and their job. However, the class itself could've been better. They replaced the chicken breast with chicken thighs, which just didn't feel right as some of us preferred chicken breast. The food we made was very basic: pan-seared chicken, flatbread (the dough was provided, and all we did was add 3 toppings), green beans, and soufflé. The soufflé was absolutely amazing-- creamy in the middle and soft on the outside. The flatbread was super doughy but chicken and beans tasted fine. read more

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I was so excited to gift my husband with a cooking class for our 1 year anniversary. I even planned for my sister in law and her wife to join us, as that's where I originally heard of the idea. And they canceled the class. Which is as the second time they canceled when my sister in law booked. The cancellation call felt very nonchalant for the price point of this class. read more

I saw the 2 star review and now I understand why. I went to buy a knife set that was on sale, it took 15 minutes to get someone to help because the guy at the register was being rude. I get the set and it doesn't ring up on sale, so the associate had to walk over to see the sign that clearly showed the sale price, then proceeded to get upset that she had to adjust the price. I then asked to get a coin exchange card since I was giving a knife as a gift, they had no clue what I was talking about ( every Sur La Table I've purchased a knife as a gift knew what it was) then the cashier says my card was declined before I even swiped my card. I was holding my card waiting for the screen to pull up to tap my card. So frustrating, I will not be shopping at that location again, they are clueless and don't know what customer service is! read more

I attended a cooking class there with my adult children to have an experience together. The class started 15 minutes late because the instructor was not finished preparing for it. They may be shorthanded, so this can be excused. We weren't in a rush, so it wasn't a big deal. The class was too large for the room, even with three people not attending. We were a group of 6 and teamed up, but that left most of us standing and watching most of the time. It was not hands-on, as expected. We did not end up cooking the meal that was advertised. It was supposed to be chicken under a brick, and it was grilled - risotto was cheese and peas, but no peas. Dessert was vanilla mascarpone panna cotta, which is naturally gluten-free, so we picked this class. We were offered ice cream instead, as they did not have the right mascarpone. But instead of the ice cream, the chef made mousse-filled cream puffs, which were good but not gluten-free, and did it all herself while we were "on break" shopping in the store. And did not offer the gluten-free customers anything different, not even the ice cream initially offered. Very little instruction was given, so it was not a class. While the food was delicious, eating while standing up as the workers cleaned dishes around us was not ideal. And while we still had fun being together, for the price of the class, we could have gone to a high-end restaurant but were looking for more of an "experience". All in all, it was a very disappointing experience, and I would not go again based on that. read more

I checked the website repeatedly and it said nothing about bringing alcohol. What's a cooking class date night without some wine. I was told alcohol was not allowed. I was also told it says so on the website. Prove it. I don't see it. Class was an unorganized mess. Food was good but not as expected. Very minimal hands on. Lots of watching others. I wouldn't recommend. read more

Purchased a Sur La Table branded wooden cutting board in mid May. At the end of June it split in half. Strict 30-day return policy (per the in store employee and the one on the customer service phone line) meant I was out the $60+ for a barely used item. DO NOT PURCHASE this cutting board unless you just want to throw your money away! read more

Cooking Class Review The class was double in size from the description so instead of a total of 8 people there were 16. This caused chaos in the group instruction - it lacked organization. Because there was only 1 chef and an assistant versed 1 chef per group of four (as detailed in the class overview). Maybe the assistant was a chef? But they didn't split the class for a better instructional experience. The class started 15 mins early, so for a few couples who were running a few minutes late, they missed the pasta making instructions. The chef didn't lead the group with a systemic approach to the cooking lessons, he was running from one station to the other with minimal instructions that were not directed to the whole class. Portions of the lessons, were done without explaining to the group. Overall, the food was good - the class instruction was horrible. And I don't blame the chef, management over booked the class. To top it off, the class was suppose to be 2-3 hours, but we were done within 1.5 hours. So if the class size was appropriate and the instruction was organized, there would have been enough time to have a better experience. With Sur La Table reputation and the cost per person, our expectations were not met and I would not recommend taking a class there until they clean up their act. read more

I went to the store Natick MA to have my knives sharpened. When I bought the knives, I was told they sharpen for free as long as you buy the knives there. They charged me 7 dollars a knife. The manager looked at me with disgust when I told her I have had it done in the past for free. She couldn't have cared less. Needless to say she was not very nice. I asked to see some kitchen shears and what the difference was. Again, she looked at me with disgust and said they are all good. Thanks! That helped! When I came back to pick up my knives, there was a very nice gentleman who helped me pick out some shears. She should not be working in management and definitly not with customers. read more

Overall my boyfriend and I had a great experience at the New Year's Eve date night cooking class. The instructor was a little rough around the edges at first, but he warmed up and was overall nice and explained things well. As everyone else mentioned having 4 people per station is a bit of overkill and made it hard sometimes when you want to go all hands in, but can't because you have to be conscious of other people. We got very generous portions of all the meals (salad, meat, veggies, dessert) - the dessert is absolutely to die for and I cannot wait to make it at home for myself. It was a great time, but I most likely won't be running back to do another one any time soon. read more

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We had a newbie instructor and did not learn a thing. Tables were not set up appropriately, areas were not cleaned properly during prep and the entire experience was an absolute waste of time and money. Should have gone out to dinner. read more

I walked as I was interested to buy some cookware; asked a consultant to show me where I can see some utensils for mixing a salad and he couldn't as he had no idea if they even had it...funny. Then I came to the register to pay for things and asked if they could wrap it for me as a gift, as I saw their wrapping paper right behind the cashier. He said he couldn't do it for me as his manager doesn't let him do gift wrapping for customers because its too time consuming How much more hilarious and unprofessional could it get? Didn't want to check. Their kitchen supplies look cute and presentable but oh my god... the customer service...??? read more

I have attended many classes over the years at Sur la Table in the Natick location, and wanted to write this review as I know the location is closing soon due to the bankruptcy filing. I wanted to say that I have learned so much from Chefs Roy, Keely, and Clarissa; I keep my packets on hand and use them often especially from the Pizza and Pasta classes, and I hope that any or all of the Chefs continue to teach somewhere in the future. I highly recommend any one of them to take a class with, and hopefully I'll find them teaching again. Very sad that my Mother's Day tradition with my mom has to end; these were wonderful experiences. read more

Sur La Table - Cake decorating class- June 2019 - Kitchen Supplies Near Me - Natick, Massachusetts

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I am only reviewing the Natick location. I have taken many different cooking classes. Some costing hundreds of dollars, and for the cost of 60 it was a bargain. Cindy was our instructor for the Croissant class. She was knowledgeable, funny, patient. We had 8 students. Made 3 different croissants. I highly recommend. Came home with a bakery box full of delicious croissants. Fantastic beginner read more

My husband and I had a wonderful experience today learning how to make soup dumplings among other Asian dishes. Chef Roy was great and made the class fun. There was so much food all of which was delicious--just wish we could have taken the leftovers as I hope they were not wasted! read more

Sur La Table - The end result! - Kitchen Supplies Near Me - Natick, Massachusetts

Definitely one of the biggest wastes of money I've ever spent. You're better off just watching a YouTube video to learn how to cook. There were four ppl per station, so you don't get to do everything as some things you just take turns. Way too many people in the class and could barely hear the instructor. The food came out terrible, something I would never make again and I thought with the amount of money we paid we would at least get a decent meal out of it but that was barely the case. We made some chopped vegetables that were supposed to be roasted but there was just not enough time so they came out hard and undercooked. I was looking most forward to the dessert making, but we ran out of time!!!! NEVER AGAIN. read more

I was beyond excited to sign up for the french macaron making class. I am much less excited having completed it today. For $69 and a course website stating "You will enjoy a generous taste of every dish" I expected to leave with a good amount of assorted macaron favor combinations. Our instructor was loud and helpful, but with 4 people per stand mixer not a whole lot of hands on was happening. Issues: No directions for how to get into the closed mall on Sunday morning before the mall was open ... store doors also not open, not exactly inviting. Why not start class at 11AM instead? No good temperature control of the room ... pretty key for macarons. Only one oven was working, so 1/2 the macarons were not cooked properly. A taste of two flavors of macarons (one cookie per person) and each left with 5 cookies, so 7 cookies total per person. Five cookies to go home with. Three hours. $69. Five cookies. read more

Just completed the chocolate cooking class. I cannot recommend this class. I was a waste of money. Two of three dishes the chef burned. The caramels came out looking like slop. The class was such chaos that I cannot even tell you what went in to the recipes. read more

So disappointed in both the class content and instructors' attitude. The class was on Knife Skills, which I assumed would focus on knife safety, positioning, etc... First 15-20 mins were all about how to pick the right knife in front of their generous selection, not very subtle. Then back to classroom for (very) brief instruction on how to hold a knife, offered in the front with a bowl blocking the view of those in the back and sides. No checking in with each student, just rolled forward... Then 10 minutes in, when my friend cut herself, the instructor acted more irritated at the interruption than concerned (btw, 3 stitches, it wasn't a nick). Overall instruction was superficial and felt vaguely condescending (3 mentions of the instructor's French training...). Such a great opportunity to build loyalty to their store and a complete miss - I will never be back. read more

We expected so much more from Sur La Table. One of the most important things that we were looking for in a cooking class was small class size, and the class we took was advertised as having no more than 16 students. That sounded good, but he reality was 17 students stuffed into a room that was more appropriate for 10 or 12. The description also talked about working in "groups of four", and we had the bad luck to be in the group of five. Everyone was lined up instead of grouped together, so only the people close to the things we needed (such as bowls, and salt) had easy access to them. We made salsa, but didn't get to eat any because it was placed at the ends of the tables, and we were in the middle. The only bright spot was the instructor who tried to help as much as possible, but there were just too many students for him to help everyone. Sadly, I felt like this class was a waste of money. read more