Very bad experience with American Appliance, very rude technician who supposable replaced a door…read moregasket in a washer for $420. The washer kept leaking, he wanted more money to come back out so we went someplace else and it turns out the door gasket was never changed in the first place. Once the door gasket was actually replaced the washer stopped leaking. Stay Away!!!!!

When our 10-year old Bosch gas oven stopped heating high enough, I called the company (Jarvis) from…read morewhich we purchased the gas range and asked for them to recommend a Bosch-certified repair shop . They suggested American Appliance, and I was pleased to be able to make an appointment for the second following business day. Their technician, Billy, arrived within the time window, took just a minute to identify the problem (a failing igniter switch), had the right replacement part, installed it and checked to ensure the oven was working properly again -- all in less than 1/2 an hour ! Billy was friendly, very professional, extremely focussed on getting the job done ASAP, happy to answer my questions, and told me up front what it would cost to repair. The choice was a no-brainer, and it cost a lot less than I thought it might. I was extremely pleased with my experience with American Appliance, and highly recommend them.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

I have been to this store dozens of times. After a while, you get to know who the experienced…read morestaff members are, and they are typically very helpful. Only complaint is that the store is on the smaller size for a Home Depot, so they may not carry everything that you need, and you may have to travel to Watertown's HD to find your item.

Outstanding customer service provided by Bob Chu. I had a complicated return and Bob handled it…read morewith ease and kindness.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

*First time customer review* Azamat at Pegas Appliance…read moreRepair Immediately responded to my project request in yelp. I have only used the project functionality once before but ended up using someone else. My normal repair go-to did not pick up the phone so I thought why not? They literally responded in under a minute. What's that saying the early bird catches the worm? Normally, I check out the business and see how many reviews they have do a little research but I was in a hurry so I asked how much and when they could come for a refrigerator repair. They said they could come the same day, And the price was right comparatively. (Diagnostic fee is 95$ which will go towards the repair cost.) There was some back-and-forth about when they could come and we decided on the next day. Adam showed up on time, was very polite and fixed our issue! Our Refrigerator had a lot of condensation and it turns out the fan was not working. He could've just said we needed a new fan and charged us for it, but he went beyond that and went through the back panel and noticed there was something unplugged and then the fan started working in our refrigerator is working great! I have so much respect for honesty and integrity. I highly recommend using their service I believe from the other reviews that they are a new service and they deserve all the new business! Finding trustworthy repair services can be hard and I'm glad I found Pegas and will absolutely be using them in the future, and you should too!

We purchased an oven from them that was a real lemon and stopped working after 3 months. They…read morefinally replaced it with one just as bad. A technician came to fix it and it stopped working again the next day. We had no oven for Thanksgiving. Now it's December and we are getting the run around. They send someone who doesn't have the part and might come back next week. I've talked to everyone I can reach and they all say they will look into it but nothing ever happens and they don't call me back with answers. I just want a working oven for the holiday season! They need to just replace it and stop messing around with bad repairs!

Recently I purchased a refrigerator from Warrendale Appliance. A nice sales man by the name of…read moreHoward Snyder welcomed me. Mr. SnYoder was very knowledgeable, patient and understood my need. He gave me all the time I needed. It is about a month since I got my refrigerator which delivered in time promised, was in a great value and I am very happy with it. It's my first purchase from this store and trust me, it is not going to be my last! kudos to the store and to Mr. Snyder.

My mother needed a new fridge; I live out of state so I called Poirier. Matt went above and beyond…read morewith records of the last fridge Mom had bought from Poirier, attention to detail, quick emails, and a willingness to be sure I had all the information I needed. The new fridge is great and I am so glad I called Poirier.

these guys are awesome. The manager Jimmy was terrific. We buy a lot of appliances and they're the…read moreeasiest to deal with by far.

Easy scheduling, fair prices, nice tech. He leveled out stove, it is a gas stove and we couldn't…read moredo it ourselves.

I was so pleased with their reliability and competence. Theyreally understood how to figure out e…read morewhat was wrong with my washing machine. Thank you.

I needed a freezer. This was the only store in the area that had one…read more The previous bad reviews made me a bit hesitant to buy from them. I was pleasantly surprised. Mike was great when I called. He also delivered the freezer. He was on time, pleasant and did a great job getting the freezer completely set up. I would definitely go there again if we need anything. Their price was competitive and even though they knew they were the only one around who had them in stock they didn't raise their price.

The repairman was prompt, efficient and clearly knew how to install air conditioners. Would…read moredefinitely use this company again.

I have a Sub Zero Model 642 refridgerator that had stopped working on a Friday night. On Saturday…read moremorning I was able to schedule an appointment online for the 9:00 to 11:00 time period. Adam came out and was very knowledgeable. He pointed out that I needed a new master control board due to a failure with it he found. He also pointed out that the master control board works with several different Sub Zero model, but my old (failed at this point) was not configured properly for the Model 642 so he fixed that as well when he installed the new board. He noticed that the fan above the refrigerator was not properly grounded so he connected the grounding wire to it. He also thoroughly examined my system and noticed that the "input panel" had a defective on /off switch which would trigger a spurious "off command" to the master control board. He disconnected the "input panel" from the master control board so no spurious off command would be issued until he could receive a new "input panel" so I could have use of the refrigerator for the few days it would take to get the part. He knew how to "work around" my problem so I could still have a working the refriderator. I could not change the internal refrigerator temperature during those days without the input panel, but I did not need to. I highly recommend him.

Requested repair for my Samsung gas oven that wouldn't heat up. Adams Brand reached out quickly and…read morescheduled an appointment for less than 24 hours later. Nick showed up on time, was polite, efficient, knowledgeable and customer service oriented. Should the need arise I wouldn't hesitate to call them again and/or recommend them to family or friend.

I had an older dryer that started giving off a burning smell, and Frostline responded to my inquiry…read moreright away on a Sunday afternoon. They were prompt, professional, and delivered exactly what they promised--all at a very reasonable price. What also stood out was that they even replaced another part that wasn't part of the original issue, without charging extra. It's rare to find service that's not only reliable and efficient but also fair and trustworthy. Frostline will definitely be my go-to for any future appliance issues. Highly recommended!

From the owner: We’re a newly established company founded by experienced, certified technicians who have been in…read morethe appliance repair industry for over 8 years. We truly understand our customers’ needs and specialize in both residential and commercial appliances. What sets us apart is our attention to detail, same-day repair service for most appliances, and the care we bring to every home—we treat it like our own. Reasonable prices for our new clients!