I won't go anywhere else again. I've always had wonderful service here. Not just getting the color…read moreright, but always great information about what specifically to use and why. I've cheated and gone to The depot to save money or home decor group in Swpt because it's closer, but never again. Recently I've redone three baths. First one I went to home decor group with a picture on my phone. Owner told me he can't match something on my phone and left me to find a similar swatch. Next two projects I went back to waters and brown. Heidi helped me match pictures and made spot on recommendations. I brought in samples and images and she gave great choices to match or coordinate. Then over to the counter for the actual paint. John couldn't be nicer and more helpful (plus he actually remembers me by name and project). Some projects easier than others. More complicated (expensive) projects he gave me questions to ask my contractor and alternatives. I so appreciate the service here. It's second to none and the quality can't be beat. They've earned my loyalty and I'll return the favor by encouraging anyone to go here first and last. This is how a customer centric business is run.

Another great experience with Waters and Brown! I was there on a Saturday, they are extremely…read morecautious with COVID-19 concerns, and only allowed 2 people in the store at a time. They had hand sanitizer and a mask requirement. Super helpful and knowledgeable staff. They always take the time to really talk through your project and help you make decisions. I wouldn't trust any other store to come close to their service.

i wouldn't recommend any paint or products from the sherwin williams brand. very poor quality and…read morefull of toxic chemicals.

My husband and I have had two wonderful experiences here. Nate was incredibly helpful, he gave us…read moretips on certain tones of a color we were looking at and pointed us in the right direction. We purchased the Emerald paint brand from them, and it's honestly AMAZING. Our living room has never looked this good. After feeling crowded and misled by bad paint matching at Home Depot, this was such a gift. Thank you, Nate and Sherwin-Williams!

I came to buy several gallons of paint here and encountered two older men working behind the…read morecounter who were the grouchiest, unfriendly, miserable people you could encounter. They acted like they were doing me a favor waiting on me. It's no wonder they're hiring, who would want to stay and work in that toxic environment? Customer service and a smile do not exist here. Not goin back and would have walked out if I wasn't in a pinch.

I had to order a slider replacement..dealt w/ Dana who was most accommodating & helpful..he…read moreactually went out of his way to have door delivered & find ppl who could install the door!! Great Job!!!

Not going back. Seems Ben doesn't care to honor his agreement regarding tint changes. 2x. They…read moremay be great for commercial guys who just want to get the job done - but when it comes to homeowners wanting lesser quantities and advice the owner is a rude dude. I can find better Benjamin Moore dealers and get equipment where someone actually cares. Seriously - the old dude needs to get a clue about this business model and maybe take a minute to listen to a customer when they want their second tint change because the clod doing the first change couldn't get it right. Cannot say how off-putting they were.

Ben's Paint has been my go to resource for Benjamin Moore paint since 2001. I am a real estate…read moreagent and interior designer, and Ben's has provided me and my clients flawless attention and advce over the years. They are a class act and extremely knowledgeable and helpful. The best!

We are in the process of moving and have made several visits for keys and misc supplies. Also…read moreneeded to have window screens made and their customer service was awesome.

Friendly helpful store with the best wood sign on Charles Street! This store has everythingread more

I've bought all the interior and exterior paint for our house over the past 20 years at ColorWorks…read more They sell paint. Mission accomplished. It is often a busy store--they cater mainly to the busy trade in the Melrose area--so be patient, but if you know what you're looking for, they're great and well organized. They even managed to find a paint card from 25 years earlier when we were trying to match a can from the previous owners. I am sure the legacy review have some merit, but it doesn't reflect my experience with this local business.

I've never written a Yelp review before, but today's experience at this Benjamin Moore compelled…read moreme. My 3-year-old and I stood waiting quietly for nearly 15 minutes for our turn to be helped. While we waited, my son calmly counted the rolls of painter's tape stacked on a shelf, not running around, just counting and stacking. Completely harmless. Out of nowhere, the employee began verbally berating me for letting my toddler make a mess and "be annoying." I was stunned. There was no chaos. There was no disruption. Just a bored little kid counting tape while we waited for service that never came. The tone was hostile, condescending, and completely unprovoked. If this is how they treat parents with well-behaved children, I can't imagine how they treat anyone else. If you want quality paint and a business that treats customers like human beings, go to the Benjamin Moore in Malden or Ace in Stoneham instead. They're friendly, helpful, and professional -- everything this location is not. This store has lost my business permanently. And we've spent thousands as we've renovated our home over the years. But judging by today, they never seemed interested in earning it in the first place.

The staff is always friendly and knowledgable about their products. They can match any paint color…read morewhich is such a bonus. The wallpaper selection is wonderful as is the window treatment guidance. Hunter Douglas is always my go to for that.

Excellent service! Went today for special help with deck stain selection and was not disappointed…read more The man who helped was clearly an expert and went through the trouble to mix and custom mix together and apply a few stains to a stick for me to compare. Was pleased they had the Sikkens brand I wanted as well as all of the Ben Moore I could imagine and more. Shopping local jot only feels good, but IS good!

My many attempts at redecorating my tiny apartment, have been well served by this amazing…read moreneighborhood gem. I've been a customer for over 2 decades now, and still highly recommend them.

I made the trip over to Kirshon this past week from Charlestown because I was sick of Home Depot's…read morepaint choices. I wanted some Benjamin Moore paint and I didn't want to go to the local TrueValue because they tend to be overpriced and I like supporting local businesses. I was really impressed with how knowledgeable, honest and attentive the staff was. One of the guys helped me pick out some samples and steered me towards a more affordable sample option since I was getting so many colors! He certainly didn't have to do that, but I was so thrilled that he was so honest about saving a few bucks. I will absolutely be back to Kirshon for more paint and painting advice. If you can get there, I would recommend it over one of the major chains.

Hired them to do some pergo type flooring. Before hiring them I told them several times my floor…read morewasn't level and the only reason I wasn't doing it myself and was hiring them was because the floor needed to be leveled first. The said they could do it, and we agreed on a fee for leveling the floor. Great. But then they didn't level the floor. The installer said it wasn't necessary when I came home and he was 3/4 done with the floor. When I complained about the final result, they didn't offer to take up the flooring and level it to make it right. They did remove the charge for leveling the floor but otherwise charged us full price for the install. 6 years later and our floor has been awful ever since Day 1 and I still hate how bouncy it is in many spots and its now starting to pull apart. I already need to pay for a new floor when should have lasted 15 years or more. I will say everyone we spoke with was kind and never rude, even if they didn't offer to make it right.

Buyer beware! Why can't we give zero stars? I had never been to an AJ Rose before and was…read morerecommended by a neighbor. Upon entering the store they seemed pretty helpful although the man Who 'helped' me was pretty ripe. I could smell him through my mask which wasn't a good sign. That aside we discussed what I was looking for, he walked around with a calculator and gave me an estimate but made no effort to write down what I had wanted. Apparently that's the customers job and then when I called to get a final price I was scolded and told that they wouldn't help me because I questioned the actual quote that was sent to me. Don't call the owner A.J. or the manager they clearly don't care nor do they want to discuss what my questions were. The store didn't have AC. It was hot. The management was lackadaisical and they clearly don't need your business!