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    Tile by Design

    3.3 (20 reviews)
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    9 months ago

    We had a situation and they reached out to me and met me 1/2 way. They did the right thing and tried to make it okay for both of us.

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    3 years ago

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    8 years ago

    I did receive a message and replied back with no response. I update my review because I don't want it to appear I had not responded.

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    Review Highlights - Tile by Design

    Chuck was very helpful answering questions I had about installation and helping us during pick up of the order.

    Mentioned in 3 reviews

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    Moynihan Lumber of Beverly

    Moynihan Lumber of Beverly

    2.2
    (45 reviews)

    went in there to see about ordering a door. The guy said they close in five minutes which in…read moreactuality they closed in 10 minutes. Secondly, the website says they close at 5 o'clock as posted on Google I was going to provide a picture to him as I told him of the door he told me he didn't have time for that. We are closing in five minutes, the guy acted like he couldn't be bothered by me or what I needed customer service. There is horrible never been there before and I will never go back again.

    Turn around and walk away. Please do not subject yourself to the awkward aloofness and avoidance…read moretactics the employees here are well-practiced at. I know what you are thinking... that' "I am not you, and you are not me and will go to this store and win them over", no, no you will not. Or maybe you are thinking you don't need help that you will be able to navigate the store without help. You may find what you need, but you still have to check out! And if it wasn't clear while you were shopping that no one cares if you shop there or not, it will be when you check out. I mean it's their last chance to ignore you and have a conversation with someone else. For the reviewer who said that this is really a contractor/professional lumber yard, with a hardware store attached. Yes, yes they are. They are also an Ace Hardware store. Do you remember the ace hardware store jingle? Ace is the place for the helpful hardware man

    Bath and Company

    Bath and Company

    2.7
    (7 reviews)

    70 year old widow here. I hired Bath and Company to install new countertops in a very small…read morekitchen. I paid 50% in advance and the remainder on the day of installation. They arrived at 2 PM for a 9-10 AM appointment. I called throughout the 4 hour wait but no one got back to me. There was a lot of loud banging in my kitchen. They left without finishing the job and refused to come back to complete grouting one section of backsplash to the wall. My dishwasher is dented inside and out. It was filled with refuse and is no longer attached. It wiggles in place. The door has two diagonal creases. It makes a strange noise when run because it is loose, My floor is gouged from the stove being dragged out and then turned , then dragged back. It isn't level because they didn't adjust the legs. They installed the new stainless sink and deeply scratched it. There are scratches on my cabinets, fridge and range hood. Francisco, the owner came to view the damages and said he would come back to complete the job and repair the gouges in the walls where his workmen had used chisels to remove the old backsplash and paint the wall. His son Lucas arrived instead, with an attitude. His father AND the workmen had all apologized for the damages. Lucas spread spackle on the walls to patch the gouges in the wallboard and did a good job. BUT he insisted that spackle was the correct medium to attach the backsplash to the wall of the unfinished section, as if I didn't know the difference. He said that those thick blobs would be fine when they dried. He attempted to bully me while he was there with a swaggering intimidating attitude and a fresh mouth. I was totally relieved when he left. I would not want him in my home again. All in all the damages and unfinished work came to almost a thousand dollars. I've been forced to file in small claims court. As a 72 year old widow I am unable to make the repairs myself and certainly can't reattach my dishwasher and level the stove and replace flooring. They also left the place dirty and I even had to clean dirty handprints off my walls. All in all an extremely upsetting way to be treated. I'm convinced that being an elderly female is a large contributor to their lack of response in following through with Francisco's promises of job completion and repairs and Lucas' threatening att I'll see them i i'll see you in court.

    It's really annoying when a company lists their hours online and they are not accurate. Drove 50…read moreminutes to get to this location I won't be back

    Lowe's Home Improvement

    Lowe's Home Improvement

    2.0
    (107 reviews)
    $$

    Our dryer died so rather than waiting until tax free weekend, we ventured to Lowe's to order a new…read moreone. Chris was very friendly and tried to steer us to the best value but we opted for an LG washer and dryer with more bells and whistles. The only problem is the dryer is not in stock so we must wait close to a month for delivery. At least they will take our old washer and dryer for a fee. Plenty of product offered and price is better than their major competitors. Addendum: be aware, Lowe's uses a third party to deliver appliances and they are unprofessional. They were supposed to call us the night before to give us a two hour window- they never called. We called and were finally given a time. The men arrived and dropped off our new appliances took the old dryer but never took our old washing machine (left new appliances in hallway). When we called to complain we were told they could not come back for 3 days( are you kidding). Lowe's wants to sell product but the onus is then on you- be aware. PS. Sunday Lowe's sent a driver out to fix the problem. We were at a funeral and could not be home; again, coordination is lacking. Thankfully the situation was already resolved but required numerous phone calls. Thank you Donna (expediter) and Michael (delivery guy) for resolving our situation. Buy products from Lowe's but do not expect service after the sale.

    Trying to reach my salesperson (great salesman though) and keep getting hung up on in Danvers, MA…read more Ability to reach an actual person is not possible. Would not purchase anything of significance from them again. Support after deliver is non existent- stay away.

    Tile by Design - buildingsupplies - Updated June 2026

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