We had a situation and they reached out to me and met me 1/2 way. They did the right thing and tried to make it okay for both of us.

I have purchased approximately $20,000 worth of tile at this business. Yes, their product is beautiful. However, the installer whom they endorse and work with "Andrew Cardone of Gloucester", did not finish the job. He stole the last $4,000 payment . He is nowhere to be found. The store has completely washed their hands of it. I now have to pay another tiler $3,000 to finish putting tile on the face of the tub. As a business, they have not stood behind the rights of me, the consumer. So please watch out, as this business will not help you out after they've gotten paid. read more

We had a great experience with Tile by Design. We worked with Doug to pick out marble tiles for our bathroom floor, shower walls, and baseboards. We worked with Andrew Cardone (not a Tile by Design employee) for the installation. Every aspect of the project was done with care and intention. Both Doug and Andrew were great! read more

As a design professional I understand how important it is to have a company like Tile by Design to work with. I have been working with them for several years now and feel confident taking my clients to their wonderful showroom. The selection and range in budget they have gives me the flexibility I need to create spaces like the images attached. All tile in the images was provided by Tile by Design. The way they respond to issues is quick and professional. 13/10 Will be coming back again and again. Keep up the great service and incredible product selection. Shout out to Chuck for being the absolute best resource and creative sounding board. Love your spirit! read more

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beware...nothing is returnable. I found this out when my plumbing issue changed course and I attempted to cancel before the tile came in. Not only did I have $799. for tile I could no longer use and never received. when I went to reverse charges on my credit card, they outright lied about what happened. Still in dispute, but the lying is why I'm writing this review. read more

I was very impressed with this place. The selection of tiles was great and the sales staff was very helpful. They're not pushy at all but are very helpful when you have questions or need assistance. I found a mosaic that I absolutely fell in love with and had to have. I ended up tiling an area that I hadn't intended to tile just because these tiles looked so nice! I couldn't not have them. My order was very small, just 4 sq/ft., but my salesperson, Chuck, was so nice and never gave me the impression that I was an insignificant customer. I will definately be coming here for future projects! read more

I sell luxury real estate on the north shore. I am also a design consultant and have helped 20+ clients select tile from Tile Source's large range of products. I have always experienced flawless communication and have never had issues the 10+ years I have done business with them. Tile Source is my go-to tile supplier, with a huge range of styles and prices. I highly recommend. read more

I have been to Tile by Design a few times. They have a great selection of tile and helpful sales people. The times I have bought tile here, the tile was ordered from a diffrent location. Recently I had an issue with some tile sheets. Jerry who i assume is the owner went out of his way to replace them as soon as possible. My critique is that they be open sunday. I like to do my home improvement shopping on sunday. read more

I did receive a message and replied back with no response. I update my review because I don't want it to appear I had not responded.

I went in here w/ a lot of stress needing big assist. We had a bathroom project that due to code went awry - we hard to start from scratch. It was daunting, it made me grumpy, and I did not have the time to manage, nor the interest of starting over. I walked out super psyched, relaxed, and with a new outlook on the project, given the most excellent service we received. Jerry far exceeded my expectations. Patient, a great eye, excellent feedback, a nice demeanor & wonderful guidance .... everything we needed. What I thought was going to consume my wkend, took maybe and hour and a half, and I walked out w/a skip in my step. read more

Since I wrote my previous 1 star review of Tile by Design the owner reached out to me and offered an apology, compensation for the product that I was unhappy with and reassurance that new procedures have been established to take care of issues similar to the one that I experienced. This olive branch makes me feel like a valued customer. Well done Tile by Design! read more

Lousy service! I went into the store today and walked around for 10 minutes and was never approach with an offer to help by any of the 3 people working there. The only other customer, who walked in right ahead of me, was greeted and asked if she needed help. I left without anyone acknowledging me. As Julia Robert's character in Pretty Woman would say "Big mistake". I am selecting tiles for 3 bathrooms and 2 kitchens and will go elsewhere. read more

Bad services and attitude. My entire family said hello upon arrival and no one really reacted. In addition while we were browsing no-one approached us with assistance. Design stores suppose to be fun and enjoyable. Go somewhere else. read more

Tile by Design and its team is the best place to select and purchase tile products. They are very professional, courteous and prompt. I've purchased tiles from them multiple times. Always 100% satisfied. I will continue to do so and to spread the good word about them. read more

We had a fantastic experience with Tile by Design on our small bathroom renovation. They have one of the most interesting selection of tile colors and designs I've seen in the Boston area. On each of our initial visits, when we were still early in our bathroom design process, their staff had great ideas and a comprehensive knowledge of their inventory. Then, as we struggled to finalize our design, Jessica guided us on some of the detail choices, helped us through the execution and ordering process, and even steered us to a less expensive line of Sonoma subway tile (which saved us $$$ on the order). The quality of the tile was excellent, and at the end of the job, TbD was nice enough to buy back most of the tile we had left over. I would recommend Tile by Design to anyone who wants to do a high quality tile project. read more

Don't know why we haven't bought tile here before. The selection is amazing and the displays offer plenty of design ideas. We bought stacked stone veneer to cover an ugly brick fireplace in our dining room and tile for the hearth. Doug helped us with the purchase and calculated perfectly how much material we needed. Chuck was very helpful answering questions I had about installation and helping us during pick up of the order. As DIYers the products installed easily. I just placed an order for matching tile for our front entryway. I will be seeing plenty of this store as we renovate our en suite master bath and guest bathrooms, sunroom, family room and grand entranceway! read more

Wow. I couldn't have been less impressed by this store. Upon arriving I was barely greeted by one of the male workers there. He was less then thrilled to answer my questions even when I told him we were looking to buy right away. Upon showing me some of the tile I was interested in he gave me pricing. It literally was the same tile I have seen other places and TWICE the cost. This store is so overly expensive. Do not waste your time going here. If you do prepare to be greeted by an overly snobby worker. GO ELSEWHERE! read more

Second visit over 6 months. Not greeted either visit. Poked around looking for a limestone look porcelain tile for a renovated bath. Walked out both times without any interaction. Only one other couple (working with salesperson) and another lonely customer in the shop. "Hi, welcome, I'll be with you shortly" at minimum would have encouraged me to stay. Must be by appointment only. read more

My wife and I needed tile for our kitchen backsplash. We had a lot of tile left over from a previous home, and took a tile with us to see if we could match it and save a little money. When we entered the store, we were impressed with the selection. After browsing for a minute, Jerry came over and greeted us, asked what we needed help with. He showed us 6 tiles to compare to the one we had, and we were able to closely match one. We then showed him the tiles we wanted to purchase, and gave him the dimension of our kitchen. Gerry spent 45 minutes with us, showing us different combinations of tile, and his expertise resulted in a much more attractive backsplash than what we had envisioned on our own. He even drew a picture of how the tile should be laid, so the installer would have a professional guide. We cannot say enough good things about this place - what a great experience! read more

I was the first person to enter the store this morning. I said Good Morning to the fellow behind the counter, who answered me, then put his head down and went about what he had been doing. I walked around a bit, then a second clerk entered, went to her station in the next room, and totally ignored me. Soon a couple women came in, who apparently had been earlier customers, and they got 100% attention. My presence was not even acknowledged. I was invisible. No one noticed when I walked out. Too bad, because I had found some tile I really liked. I will shop elsewhere. read more