Been going here for about 20 years to fill my propane tanks and get odds and ends without having to…read moredrive to the big box stores. I recently had an awesome experience working with Charlie Strout on some Azek synthetic decking to replace the steps and landing of the side stairs on my house. Pricing was very good, came in quickly and they even cut it to the lengths I needed. Charlie made sure I had everything I needed as including proper stainless steel screws and his guys helped load everything into my SUV in the rain. Customer service was friendly & excellent...and every thing they cut fit perfectly. I highly recommend Reading Lumber!

I recently had a positive customer service experience at Moynihan Lumber. I'm not a…read morecontractor--just a person looking to buy a single piece of moulding costing $7.59. I was greeted very nicely at the front desk and directed to Millwork, where I met Max. He helped me select a matching moulding, trimmed it to size, and even put a 45-degree angle cut on the end. Wow! This kind of customer service motivated me to take the time to write this review. Thank you, Moynihan Lumber and Max!

Careless installers…read more After the technicians came out to fix my Andersen windows, I emailed Missy Corelle detailing the issues. I waited five days with no response or call back, even though I confirmed the email was opened. Their complete lack of follow-up is unacceptable, and I will not recommend this company to anyone. Below is the email that I sent: "Hello, I wanted to share my recent experience with the window installation service on July 29, 2025. Unfortunately, it was far from positive. First, I found both installers to be careless. The younger installer literally ripped the valance off the blind and broke both brackets. It didn't appear that he examined how they were mounted before removing them. If he had been unsure, he could have asked me for help--I've removed that valance several times myself without issue. Not only did he break both plastic brackets, but he also never informed me. Instead, he jury-rigged it so it appeared intact. I discovered the damage when I tried to close the blind, and the valance fell. Secondly, the older installer dropped a hammer on my new end table, which we purchased just two weeks ago. I had placed a clear plexiglass top on it the previous weekend, which saved the table itself, but the plexiglass now has a dent. Again, this was never mentioned to me--I only noticed it after they had left. Both representatives appeared to be in a rush and did not treat my home or me with the respect that any customer deserves. It is important that I share this feedback so that you and your team can work towards creating a better customer experience for your future clients."

Updating to add that I've had continued excellent interactions with the crew at this Ace Hardware,…read morerecently getting a propane tank exchanged and having patio furniture delivered, the service they provide is above and beyond.

Every single time I've consciously made the effort to support local small businesses and do my home…read moreimprovement shopping here I'm left smiling! The customer service alone, making actual eye-contact with a helpful associate who asked ME if I needed help is always a far cry from having to wander aimlessly around like "walker" out of The Walking Dead looking for help finding a 3/8" nut! The store is always so welcoming, the front doors propped-open for fresh air, the great job they do setting up the goods for display, and there are always a hundred other little things I want to pick up while looking around! But let's talk real talk.....how can you beat the Benjamin Moore quality, selection, and ease of work with? And how much easier is it really to just swing into the parking lot 50' from the entrance and not have to worry about the hustle-bustle of the orange madness or the blue lagoon!?. This store is a comforting presence whenever I have any home improvement ideas, issues, or emergencies. The owners are salt of the Earth folks with kids of their own and I always enjoy spending a few extra minutes at the end of my purchases talking with them. I go there for EVERYTHING from a light bulb, to a rake, to all of my paint! I've also witnessed them many times consulting with, answering questions, and offering their expertise in an excited and friendly manner with customers on bigger projects they were taking on! It's so simple and it SHOULD come easy but it's such a lost "thing" in our present time. Go here!

Went to the garden area to look for some mulch. With my recent sugery, I was unable to lift it and…read moreplace it in my carriage. Fortunately, Ed, an employee came to my rescue. He was so helpful and kind. He even placed the 4 bags in my car. Lowe's lucky to have such a good employee!! Thanks again Ed.

Worse service. I have been on call for 6 hours trying to resolve a problem and request a technician…read moreto service the refrigerator I purchased there two weeks ago. I have been transferred again and again to operators who are NOT knowledgeable of their job. I WILL NEVER PURCHASE ANYTHING FROM LOWES AGAIN!!!

Yesterday, November 8, 2025 I went to the Reading store for a 3/4 inch sheet of PT plywood. I was…read moreattempting to get the plywood off the shelf when I was approached by a store associate named Steve. I am a cancer patient and don't have the strength I once did, being in my 70's doesn't help either. Steve was an enormous help. He helped me in wrangling the 90lb. plywood onto a cart, trimmed it to size, transported it to the cashier and then put it in the back of my truck for me. Steve in my opinion is an excellent representative of the Home Depot brand in Reading.

Their customer service is non existent. Hope you don't have problems. mod calling customers Liars,…read morenot even trying to listen, would rather talk over you than help, Problem with order, never resolved. I didn't want to cancel order, but no one heard me, so I did and purchased at Lowes, with a longer lead-time.

Its what you want in a local hardware store. Been coming here since moving to Wakefield 15 years…read moreago. Great to have a place that when you come, you know you are going to get quick sound advice along with the right product/tool for the job. No, the prices typically are not lower than Home Depot, nor do they have the longer hours. By way of example, last night I went to Home Depot twice (after Hart's closed) to do a minor kitchen sink piping repair, and both times was given the wrong parts, by a guy that knew as much about sink repair as I did...so off to Harts I go this morning, where I know I will get the right stuff...which (I keep forgetting this) is worth so much more than the $1-$2 more I might have to pay over the big box store.

Worst customer service ever. I could not beg them to help me. They sat around chatting as I combed…read morethrough the messy store unaided. Awful!!

Service was amazing! That's why I keep on going. the locally owned business is professionally well…read morestaffed

From the owner: Your family-owned hardware store, here to serve our community! Whether you're a pro or taking on a…read moreDIY home improvement project for the first time, we're right here in your neighborhood with the expert advice, tools, equipment, and products you need to get the job done. We're here to help -- come in and see us today!

Needed to get a small item for a repairt I was doing on my daughters house. Meeting Charlie and…read morevisiting this store was the best tghing that happened to me yesterday. What a treasure for the Andover and surrounding community.

Very nice owner. Had problem with dead dewalt batteries and was looking to get them fixed. They do…read morenot repair batteries but directed me to the man that did!! And also let me know they might still be under warranty , which they are. I am very thankful for his help! Local businesses truly represent community

Prices are outrageous and if you don't pick up right when they call you they sell your toolsread more

I went with my parents to help them pick out a kitchen backsplash, bathroom floor tile, shower wall…read moretile, and shower floor tile for their new in‑law suite. There were so many amazing options to choose from. We were greeted so warmly by several employees, and ended up working with Shannon, who was fantastic. She helped us finalize our choices, asked smart questions we hadn't even considered (like grout color), made thoughtful suggestions, and recommended an anti‑stain sealant for the tile we selected. We left feeling completely confident and excited about the selections--and I called her a week later and she still remembered us. For anyone curious, we chose: * Kitchen backsplash: Casablanca (Aqua) * Bathroom floor: Grespania Bolshoi Navy * Shower walls: Docklands by Grespania (Blanco) * Shower floor: Penny Round by Hyde We can't wait to see everything installed. I'll come back and update with photos once it's all in. Thank you, Shannon and team!

From 2022 to 2024 we had an excellent until our sales rep retired. We were then assigned a rude…read moreadolescent, Devin that refused to provide any service, training or add any value to my showroom and whenever we called we would wait weeks for emails or calls to be returned. Not worth dealing with this, too many good companies out there!