Been going here for about 20 years to fill my propane tanks and get odds and ends without having to…read moredrive to the big box stores. I recently had an awesome experience working with Charlie Strout on some Azek synthetic decking to replace the steps and landing of the side stairs on my house. Pricing was very good, came in quickly and they even cut it to the lengths I needed. Charlie made sure I had everything I needed as including proper stainless steel screws and his guys helped load everything into my SUV in the rain. Customer service was friendly & excellent...and every thing they cut fit perfectly. I highly recommend Reading Lumber!

Careless installers…read more After the technicians came out to fix my Andersen windows, I emailed Missy Corelle detailing the issues. I waited five days with no response or call back, even though I confirmed the email was opened. Their complete lack of follow-up is unacceptable, and I will not recommend this company to anyone. Below is the email that I sent: "Hello, I wanted to share my recent experience with the window installation service on July 29, 2025. Unfortunately, it was far from positive. First, I found both installers to be careless. The younger installer literally ripped the valance off the blind and broke both brackets. It didn't appear that he examined how they were mounted before removing them. If he had been unsure, he could have asked me for help--I've removed that valance several times myself without issue. Not only did he break both plastic brackets, but he also never informed me. Instead, he jury-rigged it so it appeared intact. I discovered the damage when I tried to close the blind, and the valance fell. Secondly, the older installer dropped a hammer on my new end table, which we purchased just two weeks ago. I had placed a clear plexiglass top on it the previous weekend, which saved the table itself, but the plexiglass now has a dent. Again, this was never mentioned to me--I only noticed it after they had left. Both representatives appeared to be in a rush and did not treat my home or me with the respect that any customer deserves. It is important that I share this feedback so that you and your team can work towards creating a better customer experience for your future clients."

Awful company when they mess up an order. I waited 6 weeks for several windows. When the order…read morecame in it was a slider door not any windows. The company was quick to answer my email but offered no remediation in the way of a discount or even a faster delivery. Now my project won't be completed in time for my guests arriving.

Excellent service. Friendly people that know you by name, pet friendly and very good variety…read more Prices reasonable. I go there for all my gardening needs. Whenever there is a weather crisis, they always have what the others are out of. Highly recommend.

Every single time I've consciously made the effort to support local small businesses and do my home…read moreimprovement shopping here I'm left smiling! The customer service alone, making actual eye-contact with a helpful associate who asked ME if I needed help is always a far cry from having to wander aimlessly around like "walker" out of The Walking Dead looking for help finding a 3/8" nut! The store is always so welcoming, the front doors propped-open for fresh air, the great job they do setting up the goods for display, and there are always a hundred other little things I want to pick up while looking around! But let's talk real talk.....how can you beat the Benjamin Moore quality, selection, and ease of work with? And how much easier is it really to just swing into the parking lot 50' from the entrance and not have to worry about the hustle-bustle of the orange madness or the blue lagoon!?. This store is a comforting presence whenever I have any home improvement ideas, issues, or emergencies. The owners are salt of the Earth folks with kids of their own and I always enjoy spending a few extra minutes at the end of my purchases talking with them. I go there for EVERYTHING from a light bulb, to a rake, to all of my paint! I've also witnessed them many times consulting with, answering questions, and offering their expertise in an excited and friendly manner with customers on bigger projects they were taking on! It's so simple and it SHOULD come easy but it's such a lost "thing" in our present time. Go here!

I ordered a 2 piece swivel rocking chair set Dec 18th. Was told they have an outside distributor to…read moredeliver chairs. Cleared the 16th of Jan for delivery. They informed me they couldn't deliver until Jan 22nd 10am to 2pm. At 6pm called store. Manager Donald Pickney investigated, called me back, and went out of his way to deliver the set to me after working all day. Was very impressed, and very grateful. Donald you are a superstar and the Lowes in Woburn should be happy to have you. You are one in a million. We thank you so much. I will be glad to continue to give my business in Woburn Lowes.

First they are desperately short employees. I was sold a dishwasher with installation and all. We…read morewere told 2 weeks moved out to 4 weeks by them and then told they don't have the one we paid for. Plumber calls tells us our unit is not available, phone calls to the store ring for 10 minute before they pick up. We are getting our money back and going to Home Depot. Do not shop here!!

Asked an employee to help an older woman put some things in her car while in the parking lot and…read morerecieved the response "Don't tell me what to do". From the other reivews, seems like this is an ongoing problem at this store. Will take our buisiness elsewhere.

As I'm writing this review I spot a review berating the woman I am writing to commend. Cheryl in…read moreReading was knowledgeable, helpful and pleasant. I knew what I wanted when I went in so I wasn't asking for a lot of help - just reassurance that the brand I chose was reliable. She did her sales job v effectively, but when I said I wasn't interested, she didn't push. She saved me a little $ and offered good advice. I would go back to Home Depot to buy appliances based on my experience with Cheryl. (Sad to say that my experience over the years with many of the HD emplyees was not good. Lots of people who can't be bothered or don't know more than I do. This time I dealt with 2 sales women. - both were great. Perhaps HD needs to hire more women?) Two final points: why are the ratings on Yelp so low while Google reviews are glowing. For the same store?? Finally I had a hard time reaching Reading, so after 6 hours of trying I googled Home Depot Customer Service. I called an 800 number and was told my account had a red flag. I said I just got the card 6 hours ago. Person on the other end was nasty and insisted that my info was compromised. She spoke with a very thick Indian accent and was so rude I hung up. Called right back - guy with a veyr thick Indian accent ansered the call and when I told him I suspected they were a scam and not HD he said "then why don't you hang up." I did. Buyer beware.

Worst customer service ever. I could not beg them to help me. They sat around chatting as I combed…read morethrough the messy store unaided. Awful!!

I was in the area renting a storage unit and dropped by this ace. They were so friendly and help…read morefull. Support Local }

Prices are outrageous and if you don't pick up right when they call you they sell your toolsread more

If you need something repaired I highly recommend going anywhere but here. Save your money. Went it…read morewith a drywall sanding machine, 300$ later after being told it was all set to go I used it for about 10 minutes and it turned off again. Brought it back figuring they would honor their work but after they reviewed the machine I was told the on / off switch has been discontinued.... I'm sure any generic switch could have been used. But instead I was handed back the machine broken with no refund or effort to help.

I went with my parents to help them pick out a kitchen backsplash, bathroom floor tile, shower wall…read moretile, and shower floor tile for their new in‑law suite. There were so many amazing options to choose from. We were greeted so warmly by several employees, and ended up working with Shannon, who was fantastic. She helped us finalize our choices, asked smart questions we hadn't even considered (like grout color), made thoughtful suggestions, and recommended an anti‑stain sealant for the tile we selected. We left feeling completely confident and excited about the selections--and I called her a week later and she still remembered us. For anyone curious, we chose: * Kitchen backsplash: Casablanca (Aqua) * Bathroom floor: Grespania Bolshoi Navy * Shower walls: Docklands by Grespania (Blanco) * Shower floor: Penny Round by Hyde We can't wait to see everything installed. I'll come back and update with photos once it's all in. Thank you, Shannon and team!

This place is tile HEAVEN. They have SO MANY options displayed on their walls, their floor and, of…read morecourse, there are also samples you can turn like pages or drag across like a curtain. It would surprise me to hear of anyone visiting that could not find what they were looking for. Their customer service is also outstanding.