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    The Home Depot

    2.3 (93 reviews)
    Open 6:00 am - 10:00 pm

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    Sliding patio door

    Anthony B offers attentive service every time! I am so grateful for his patience and stellar customer service! Thank you Anthony for all your help!

    Theresa D.

    All the bad things you've heard about The Home Depot and it's appliance delivery and installation contractor are true. I purchased an over the range microwave online with delivery, installation, and haul away. I've had 2 installed before (Lowe's and Best Buy) and both of those installations went smoothly. It's a straightforward swap. Not this time... The installer called 40 minutes in advance, to tell me he was coming. I told him that my 79 year old father would be home to supervise. Well that was a BIG mistake... Some time later I get another call... the installer was having an issue. Both with the installation and with explaining to me what said issue was. After I asked him to repeat himself several times, I finally understood past his very very thick accent that he needed to cut into the wall to install the microwave. Well that's a first. Nobody else has had to cut into the wall before... I started asking questions... did he mean the wall next to the cabinets? Does one of the cabinets have to be moved? Do you mean the backsplash? BINGO. He wanted to cut the backsplash away an inch. Uh so do you have a diamond blade? It's GLASS tile backsplash and the right tools are required. His response? "Oh. Glass?" He told he would leave a number I had to call and have the installation rescheduled, but he would leave a mark where to cut the tile. That evening I came home and to my shock I realized the installer never did anything. The old microwave was still there. The new microwave was in a box on the floor. And there's no mark on the backsplash. I contacted homedepot.com through the website. Apparently my dad signed the document indicating that the microwave had been delivered, installed, and the old one taken away. My dad had no idea that that was what he signed. From what I can tell.... that invalids said contract with Home Depot. A contract isn't valid if you didn't understand it and my father, now quite upset and apologetic, clearly didn't understand what he signed. The installer clearly must have known what he was giving to my father to sign. He didn't leave his name because if he had I would have called the police. Home Depot's response. TOUGH. Daddy signed sooo too bad so sad. I'm stuck. NO RETURN. NO INSTALLATION. NO HAUL AWAY. Because of an installer that tricked my elderly father! I can't even try to bring it to the store - I can't move the box. I've filed complaints with the credit card company and the commonwealth of Massachusetts. And in case you were wondering... I checked the instructions. The new microwave fits. In fact, the new microwave has a wall bracket that will clear the tile by roughly half an inch. I paid someone $80 to remove the old microwave and took the attached pictures as proof (the old microwave wall bracket is what you see). I'll never shop at the Home Depot again.

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    Helpful staff. Varied selection offering many options. Store in Reading, MA, is well organized. I like their self checkout, if needed.

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    Page 1 of 3

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    Finally I had a hard time reaching Reading, so after 6 hours of trying I googled Home Depot Customer Service.

    Mentioned in 2 reviews

    Read more highlights

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    L A R Service Center - Control board. Micro processor. Corroded

    L A R Service Center

    (68 reviews)

    We had recently purchased a fridge from Costco and within a week had a mishap with a broken piece…read morefor the ice machine. Costco had referred and sent out Mike from LAR service. He had called and requested any information and pictures to help speed up the process for both ends. After I had sent the needed information Mike contacted me and decided to have a whole new ice bin sent out and we received it the next day. Mike was quick to the point and didn't waste my time. He had made sure the fridge was back to working order and mentioned not hesitating to call back if needed. Very professional throughout the experience Would absolutely recommend the service and would personally use again if needed

    My wife and I were hopeful that with the recent change in ownership, this local Wakefield appliance…read morestore would rebound into what the new ownership, led by "Mike" proclaimed was going to happen. Self admittedly he, upon our placing a service call to this store that installed a new Jenn Air dual fuel stove into our kitchen 5 years ago. We bought this second Jenn Air down draft unit after experiencing a stove fire on our first model. Jenn Air is now owned by Frigidaire at a cost of $3,800 for the commercial model stainless steel. The stove control panel started to fail and finally quit on us. Very few appliance stores will repair them we learned. LAR and one other in Boston were the only choices. Since they installed the unit we called them. Initially, we were pleased that new owners were in place. We thought perhaps they have a chance of making it!?? Mike came out himself and looked at the stove and wrote up the two components needed to get it working again citing we might do better on EBay ordering them ourselves and he'd come back and install them. Found one part, then needed to call Jenn Air for help in locating the other. Finally, with parts in hand, we called and "John" one of the newly hired techs came out at 4 pm to complete the job and get us up and running again. He arrived, looked at the stove, said..."I don't have time to get into this now. Lemme talk to Mike and we'll get back to you!!?? (Lousy attitude). Two weeks later. No follow up. Then our son flies home for the holidays. He's a highly successful cinematographer and filmmaker and tech savvy. It's Xmas day after now. Been using a $300 countertop oven for some time now. Our son says, I bet I can fix it. So, he dials up several YouTube videos, finds a forum with details on self diagnostics. Pulls out the two bad control boards. Follows the forum posts on the same model. Swaps out the new parts. Plugs them all together. (1 hour), runs the diagnostic tests. All clear. Puts the cover plates back on. Bingo!! Working like a champ again. We were all set to buy a new model (not a Jenn Air) and drop $2,800 or so. No need. So... no follow up. Bad attitude and we would have been hosed, that's even if they could have figured what the problem was. $$$. Stay away from these guys. You're inviting trouble for yourself!! And expensive incompetence if a 32 yr old young man whose never seen the inside of a stove before can fix it using his brain!!

    Hugo's Melrose Appliance

    Hugo's Melrose Appliance

    (74 reviews)

    $$

    We purchased GE Cafe appliances in 2022 from Hugo's but this review is regarding a recent follow-up…read moreexperience with Al. We had special-ordered bronze appliance handles for the GE Cafe set, and one of the refrigerator door handles had started to oxidize within a year. It didn't bother us as it was hidden but then it started to peel and the silver metal was showing through. We only use a soft damp cloth to wipe them down, never any chemicals. I gave Hugo's a call a few weeks ago to see if this was a known issue and if GE would replace. The person I spoke to on the phone took down my information and asked me to text some photos to Al and follow-up on Monday. Al said this was the first he had heard of this issue but he reached out to GE on our behalf and by Friday of that same week, we had a replacement handle on our doorstep. We definitely would not have received this service had we ordered through one of the big box stores. This is why we choose to shop with small businesses. Thank you, Al!! The new handle looks great and we will be seeing you soon...washer and dryer is on its way out.

    We needed a replacement dryer so went back to Hugo's where we have been buying our appliances for…read moreyears and Al looked up our previous order and placed a new order and said it would ready and delivered today, Saturday which it was. Kudos to Caesar and the two(2) others who took out the non working one and set up the new one. They called to let me know they were on their way and also when they arrived. Thanks. Chris K.

    Hudson Appliance - Refrigerators Hudson, MA

    Hudson Appliance

    (101 reviews)

    $$

    We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted…read moretheir recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered. When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, "Did you check the dimensions we gave YOU?" No reply. When I asked why the installers didn't call Hudson to alert them that the refrigerator was blocking the door, I was told that they "just deliver and set up." When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could. Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking fee. Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience.

    Our team at NEAR ME HOME BUILDERS INC is very satisfied with the excellent customer service at…read moreHudson Appliance! The staff is knowledgeable, friendly, and always willing to go the extra mile to help. They make the entire process--from product selection to delivery--smooth and professional. We truly appreciate their commitment to quality and customer satisfaction. Highly recommend Hudson Appliance! -- NEAR ME HOME BUILDERS INC Team

    The Home Depot - gardening - Updated May 2026

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