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    Willow Tree

    4.5 (6 reviews)
    ModerateFlorists

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    Really good service good quality mulch and trees and plants fast fast delivery great service

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    Beech Tree Floral Designs - Cheery fresh arrangement for a friend discharged from surgery

    Beech Tree Floral Designs

    (12 reviews)

    I sent a friend an arrangement from Beech Tree Floral Designs which is a local florist in…read moreMiddleton, MA at 122 S Main St, Middleton, MA 01949 where my friend lives, and they did an outstanding job! My friend was discharged same day from surgery at Massachusetts General Hospital and I wanted an arrangement that would cheer her up. I noted that the arrangement did not need to be exact, but I wanted multi-colored with bright and cheery flowers. My friend texted me that the arrangement was beautiful and that it did cheer her up! Thanks for a wonderful and professional service and brightening my friend's day!

    Terrible customer service. After my mom did not receive her flowers on the day I intended them to…read morebe sent I attempted to speak to the owner about it and she hung up on me twice. I was explaining what happened and she clearly cares about her business a lot but was very defensive and ended up calling me nasty, saying she doesn't work with people like me and hanging up on me twice. She kept saying she was trying to find a solution but over and over all she said was I was wrong and the order was fine - that she made it herself and her husband delivered it. Finally she offered to call her husband to make sure he delivered them and said she even had a picture which I was grateful for. When I asked for the proof it turned out it was the picture from Zillow. She also lied about handing up on me and then did it a second time. I'm just kinda blown away by how ill prepared she seemed to handle a pretty standard customer service issue. She even said at one point this has never happened before so maybe I am the first time something has ever gone wrong but WOW it was handles poorly. From the start she viewed me as someone there to attack her or criticize her when I was just reading the facts of the events and looking to understand what had happened. Anyway my mom got her flowers two days late but truly that would have been fine. I guess the main takeaway of the review is I'm sure they are great if nothing goes wrong but if, like me, you are aware that sometimes stuff happens. This is not the spot - they are not equipped to do any level of customer service.

    Willow Tree - florists - Updated May 2026

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