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    Garden World

    3.6 (8 reviews)

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    1.6
    (580 reviews)
    3.7 km
    $$
    Offers payment plans
    Established in 1991

    I am surprised that I never reviewed Bob's. I've actually been purchasing furniture here for the…read morelast two decades. I have to say that they have an excellent selection and they stand by their products. In the past, I have purchased living room sets, dining room sets, and miscellaneous items from the store. All the times that I have entered this location. All the staff seems to be very helpful and polite, not pushy. don't let you roam around. Sit on everything lay down on the couch, etc. and enjoy your visit. They also provide snacks down in the back. There's ice cream and candy does come in handy if not alone. I would like to state one story about their warrantees, which I highly suggest you purchase. One of my purchases was a white leather living room set.. It was a rather large expensive set. it included a large sectional and I added to living room cheers and three Ottomans as I had a huge living room. I had this furniture for approximately four years and to my surprise the sectional on the backside started to peel. I was very surprised about this and I contacted them about replacement as I did purchase the warranty. I spent almost $400 on the warranty which most of my friends thought I was crazy. I'm a big fan of extended plans. Anyway, while I was speaking to Bob's customer service on the phone and requesting someone coming and take a look at my furniture as I wanted to put in a warranty claim to either repair it or replace it. I was informed that they no longer had this leather living room available and that they were not doing repairs on that model any longer. I found myself in a funny position when I asked what can you do for me? They said we can give you a refund so I readily agreed. When my refund came in the mail now mind you I still had all the furniture they didn't want to come get it. They didn't even come in inspect it which I couldn't believe. I thought they were gonna be sending me a partial refund of some sort however they sent me a refund in the form of store credit for over $4000.. yes they refunded me for my entire purchase the cheers the Ottomans and the warranty. Unless I fall in love with a piece of furniture somewhere else, I will always drop at Bob's. Now back to the basic review they have a very very large parking area so you will always get a spot. It's directly on route one so it's. And they have a great selection of furniture for any room or decor. Now when you go in if you like a couch or chair, they actually have different colors. You can order them in even though you don't see it displayed so make sure you speak to the sales person. They have a finance program positive, but I see it advertised when I walk around. Definitely consider Furniture.

    I purchased some leather chairs that fell apart from Bob's. I bought the goof constitutional…read morespeaking warranty which they did not honor, enclosed as a picture of the bedroom dresser I bought, and what the material they used to make itsfrom it basically cardboard

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    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    Bernie & Phyl's Furniture

    Bernie & Phyl's Furniture

    1.9
    (260 reviews)
    1.7 km
    $$

    I had a great experience a couple of years ago when purchasing a dining room table that I have been…read morepleased with, so I returned to purchase a couch after buying my first house in August 2020. I bought a sectional on September 7, 2020 to be delivered in 8-10 weeks. It was delayed from a November delivery to January 2021, and now again to March 2021. That will be 7 months. And I would not be surprised if it was delayed again. The COVID manufacturing delays are killing me so much that I ended up just buying a cheap couch from Wayfair because I was tired of having nothing to sit on in my living room. It arrived in literally 3 business days. It is taking everything in my willpower to not cancel the couch delivery altogether. I wish there was more they could do. I would recommend that anyone who wants major furniture pieces right away to not plan on B&P delivering quickly.

    , I am writing to express my disappointment with the customer service I recently received regarding…read morea warranty claim on a couch purchased from Bernie & Phyl's. When we purchased our furniture, we also purchased an extended warranty/protection plan for additional peace of mind. Previously, one of our couch cushions developed a tear, and Bernie & Phyl's replaced the cushion. At no point during that process was I informed that the replacement was being provided as a "courtesy" or that accepting the replacement would affect future coverage under the warranty plan. Recently, a second cushion developed a similar issue. When I contacted customer service, I was informed that the repair would not be covered because the prior replacement had been handled under the manufacturer's warranty and was considered a one-time courtesy. This was the first time anyone had communicated this information to me. Had I been told that the previous replacement would impact future coverage, I would have had the opportunity to make a more informed decision and understand the limitations of the coverage I had purchased. What made this experience even more frustrating was the interaction I had with your customer service representative. As I attempted to explain my concerns and dispute the decision, the representative ended the call. Being hung up on while trying to discuss a legitimate warranty concern is unacceptable and falls far short of the level of customer service I would expect from a company with Bernie & Phyl's reputation. As a customer, I feel misled regarding the terms of the warranty coverage and disappointed by the manner in which my concerns were handled. I purchased the protection plan in good faith, expecting transparency and support when issues arose. Instead, I have been left feeling that important information was withheld and that my concerns were dismissed. I am requesting that Bernie & Phyl's review my claim, investigate the customer service interaction, and provide a written explanation of why the current issue is not covered despite the warranty plan that was purchased. I would also appreciate consideration of a goodwill resolution given the circumstances and the lack of disclosure regarding the prior replacement. I hope this matter can be resolved promptly and professionally. If not, I will need to consider escalating my concerns through consumer advocacy channels and local media outlets that investigate customer service.

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    Stain
    Stain
    Delivered with one cushion covered in the wrong custom fabric
    Delivered with one cushion covered in the wrong custom fabric
    Fabric chosen

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    Garden World - homeandgarden - Updated June 2026

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