Outstanding service, it's like going back in time, employees available to help you with…read moreprofessional advice, several registers open for easy check out, and vast product selection, this is my go-to store

This has always been my go-to hardware store, more helpful than the big box stores and they do…read morecarry most products and do offer assistance. My bitch is as a veteran they make it VERY difficult to get a veterans discount which they do offer but only on certain purchases. I am sure Ace hardware can afford it. Why so inconsistant?

very helpful service yesterday. they always have given me good advice=but the help from sue and…read moremike in paint dept was awesome,, thank you.

I have been here many times as a Bedford resident, and I have always found the staff to be very…read morefriendly, helpful, and knowledgeable. Highly recommended!

We went to Mack's for our kitchen cabinet pulls and mudroom hooks and were very happy with our…read moreexperience! Kristen, the sales associate, was great to work with. She was patient, friendly, and very helpful in us navigating the type and colors we wanted. She helped us stay within our budget and allowed us to take some samples home, so we could see how some of the choices looked in our actual space. One of the pulls ended up breaking upon installation and Kristen was able to get us a replacement one, on the house, which was much appreciated. Here is a picture of the cabinet hooks we were debating between. Very happy with our selections overall.

Everything about Mack Hardware is excellent ! First of all the staff is wonderful, each one is…read moreknowledgeable, helpful and great to work with . They listen to what you need, and give you a number of choices and recommendations without upselling . We had a big renovation and they were amazing to work with and love our choices . One bathroom knob was installed incorrectly by the builder and it would not unlock . Thinking it was a defective knob / lock we called Mack for guidance. Turns out our builder came and said it was not defective but their fault. We ordered a new piece to replace the mistake and the Owner of Mack called to insure we had what we needed . Hello??? Who does that these days?? A+ all around Mack - my go to for all hardware needs!!

I went in there the other day to buy recessed lights and asked a dude who worked there but he was…read morevery unhelpful. I ended up asking electrician who came in for shopping. Overall, selections are a OK but people working there seem to be clueless.

Went there an got a 2x6x8 Told guy to cut me 4 pcs at 44"…read moreeach. He put a clamp on the saw which kept falling off. He ended up cutting 4 pcs & not 1 was 44" long 1 over & 3 way under. Ray Charles could have done better

Purchased. Washer and scheduled installation for 12/8. Explained that I would be available on…read moredelivery day all day until 4pm. The night before they texted me a delivery window of 3-7pm. Didn't end up mattering as they left me a voicemail at the end of the day saying "the truck broke down"and I needed to reschedule. Spoke to someone at length and they explained that they can't commit to any time of day and I wouldn't know the delivery window until the night before. Under these ridiculous limitations, I emphasized that the only possible day that I could be available at all hours would be 12/11. The night before I had received no delivery schedule info, so I called and found out that they had not put me on the schedule. The next chance would be 12/13. At 8:05am that day, I received the delivery window info, 8:30am - 12-30. Yup, 25 minutes before. After installation, they left without testing it and the drain hose, held on by a clip instead of a real clamp, flew off and drained water all over the floor. Few hours later still haven't heard back from the installers.

Unless you know exact part numbers of things you are looking for, douche bags in this place will…read moretry their absolute best to not help you. I asked for a tool for particular purpose, the douche bag said go to tool section and he said "It will be there somewhere". No wonder there is so many one star review. Most of people who work here are both incompetent and lazy (deadly combination), yet they are getting paid at least minimum wage. Oh well, the lesson learned. My advice is that you should do research online and find part number. Then go here if urgent, or order from Amazon if you can wait few days.

Excellent service. Friendly people that know you by name, pet friendly and very good variety…read more Prices reasonable. I go there for all my gardening needs. Whenever there is a weather crisis, they always have what the others are out of. Highly recommend.

Every single time I've consciously made the effort to support local small businesses and do my home…read moreimprovement shopping here I'm left smiling! The customer service alone, making actual eye-contact with a helpful associate who asked ME if I needed help is always a far cry from having to wander aimlessly around like "walker" out of The Walking Dead looking for help finding a 3/8" nut! The store is always so welcoming, the front doors propped-open for fresh air, the great job they do setting up the goods for display, and there are always a hundred other little things I want to pick up while looking around! But let's talk real talk.....how can you beat the Benjamin Moore quality, selection, and ease of work with? And how much easier is it really to just swing into the parking lot 50' from the entrance and not have to worry about the hustle-bustle of the orange madness or the blue lagoon!?. This store is a comforting presence whenever I have any home improvement ideas, issues, or emergencies. The owners are salt of the Earth folks with kids of their own and I always enjoy spending a few extra minutes at the end of my purchases talking with them. I go there for EVERYTHING from a light bulb, to a rake, to all of my paint! I've also witnessed them many times consulting with, answering questions, and offering their expertise in an excited and friendly manner with customers on bigger projects they were taking on! It's so simple and it SHOULD come easy but it's such a lost "thing" in our present time. Go here!

I went into this hardware store Wed night and asked an older gentleman at the checkout desk which…read morehornet spray he would recommend as I have a huge hornets nest in my house. I was disgusted by how I was treated. He was aloof in his attitude and shrugged his shoulders in a "I am not here to help u and could care less" attitude. He stated he doesn't have a recommendation. Wow thanks buddy- your helpful!!People like this shouldn't work in a small town hardware store. The guy needs to retire or go to therapy. He was a bitter old man that should go sit at home and be miserable. I will never go back. I will take my business to Home Depot from now on! I can see why this tiny overpriced store is so lacking of customers all the time!

One Star!!!!!!! WHY!!!!!!!!!! Oh! Because the store is no longer here. Looking for a tissue to…read morehold back the tears. Honestly when they were still in business there was a friendly group of people here at the Tewksbury location. Now that their gone I'm the only tool around. Oh well time to check out the competition! Hope all the employees and proprietor are doing well in any of their endeavors.

Richard helped me solve a problem with outdoor sound systems. Whatever questions I had, he helped…read moreto find the answers I needed.

beware their website is unclear about all the hidden costs! And when you call to discuss they…read moredon't listen. And most shocking when I asked to speak to a manager I was told (1) THERE WAS NO manager at the Burlington site and (2) if I wanted to talk to a manager I would have to DRIVE THERE to speak to someone. DOES the manager not know how to use the phone??? Ridiculous!!!