I purchased a grill from Shattuck Ace Hardware several years ago and tried to order replacement…read moreparts. I sent pictures of all the places I could find but apparently neither of them were the model and serial number which was needed to order the right parts. So the store manager passed my information on to John Wheatley the store owner. He started texting me around 7AM on a Saturday morning and refused to schedule a convenient time didn't give his name or any context. Just said.. "hey I need to come look at your grill". When John came on into my property and was condescending about the state of my grill and suggested that I get a new one before even opening it (the only issue is that I have been unable to order the typical replacement parts).The manager's rude tone was unacceptable. Next time I'll try to be a white man.

I live out of state but frequent this store often, as my mother lives nearby. They have always…read morebeen pleasant, helpful, and knowledgeable. On the rare occasion they haven't had what I'm looking for, they were quick to steer me to another store that would likely carry that item. It's always been my first stop once I get that "to do" list. I'm not opposed to big box stores. They obviously can carry a greater inventory. But please shop your local merchant first. Do you really want to drive 20 minutes, park a football field away, spend another 20 minutes hunting down your drywall anchors, painters tape, and toilet flush valve, only to have the security alarm go off when you leave?

Had a very disappointing experience with this Ace Hardware. Ordered a grill on May 26 with a…read moredelivery date of May 29. Got an email confirmation at 3:46pm on May 29 saying "Your delivery is on track!" and "Your delivery scheduled!" for that same day. No one ever showed up or contacted me. Didn't have time to call on Thursday so I called on Friday morning at 9:38am. The person I spoke to said deliveries are only made on Wednesdays and Saturdays and that someone would call me Saturday May 31 to let me know when the delivery would be ready. It's now 7pm and Ace closes at 5pm. No one has called, no delivery has been brought to the house. I REALLY wanted to give my business to someplace local, but this is ridiculous. I have cancelled my order and unfortunately won't be using this Ace Hardware in Woburn ever again. If an order is placed with a delivery day that you don't deliver on, you should contact the person placing the order and inform them of such. Extremely disappointing.

Wish this place and Robert were cloned. I needed some set screws for some bathroom faucets. Lowes,…read moreHome Depot and Fergusens and Webb didn't have them. I called this Ace and Robert said to come on down with my knob. He dropped everything to help me and meticulously tried every screw and Allen wrench until I had just what I needed. Great guy and friendly, patient and helpful. Thanks again!

Overpriced products by opportunists. $48.00 for a fifty lb bag of salt? .............read more

Great store. Great selection. Great service. And all around great people…read more Kevin and all the guys on Team Fells are the most thoughtful, helpful and resourceful crew you'll ever have the privilege to meet. And it's my dog Fox's favorite store to visit whenever we're downtown.

I always come in with random wants and needs. From fishing hooks to a leather boot brush and they…read morehave it all... Literally! The service is great as you are greeted while walking in. And to me it's significantly better value to support local rather than a big box store. I will be a continued customer

I must say the butt patch on the manager's jeans is what keeps me coming back. It is magical. So…read moresad they are closing. Besides rocking such a stylish butt patch, the manager Mike has an encyclopedic knowledge of shovels...and basically all digging instruments. Gonna miss that patch :(

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

They're friendly but not helpful--in fact, "incompetent" is the word I'd use. Here's what happened…read moreon my last two visits to Tags: I brought in a screen door to be rescreened. It took two weeks, and the screen fell off the moment I reinstalled it. I also had a key copied. It didn't work. I ended up taking both the door and key to Inman Hardware. They fixed the screen and made a key that actually worked. Buy stuff at Tags if you want, but don't count on them for even basic jobs.

I come to this store to purchase chicken feed and for parts for my mower, weed wacker and leaf…read moreblower for annual maintenance. The man at the parts counter is always nice and helpful. My biggest issue is the lack of WiFi. Sometimes you need to google something when shopping and my phone works as well as a brick in the store. Doesn't matter where in the building. Please add WiFi for your customers.

Outstanding service, it's like going back in time, employees available to help you with…read moreprofessional advice, several registers open for easy check out, and vast product selection, this is my go-to store

I'm a woman and I love doing small repairs and maintenance around our home. I always ask lots of…read morequestions and get good advice from the Wanamaker/True Value staff. Been shopping here since we purchased our home over 50 years ago! I have one little gripe, I'm an early riser and ready to start my projects at 6:30am, I do need a few things this morning! Lol!!!

I've been going to the hardware store all my life and I can't say anything bad about them. Sure…read morethere are bigger hardware stores but I always feel like I'm cheating on Wanamaker Sid I go there. If you want knowledge and a quick in and out of the store experience this is the place to go