These guys are seriously the gold standard for customer service. Absolutely fantastic. I'm always…read moregreeted as I come in and directed to exactly what I'm looking for. There is a lady that may be the manager who is particularly helpful but the whole team is always ready to help or troubleshoot my project of the week. I've lived in Charlestown for 5 years and will always go here before the Home Depot just down the street simply because the service is excellent. Wanted to make sure I write this review to give credit where it's due, great job guys.

Always helpful, kind and attentive. Very hard to run a mom and pop shop. Certainly they more than…read moremeet all my standards. Sorry the previous person's teenager was not treated better. I know there are teens who go in as a group and take/mess up items on displays. Guess they visited the store on an off day. I've been going here since they opened almost 20 years ago and have had nothing but great service. Thank goodness I don't have to get lost in Home Depot to just pick up a few items. And have always bought their Benjamin Moore paints- the best!

Fantastic customer service and wide stock selection. As a Scottish guy, over in Boston for the…read moreWorld Cup, I needed an alternative to a sporran belt for my kilt. Counter staff helped direct me downstairs. The guy (Carrie?) was super helpful, and cut a light chain to size and attached a magnetic two sided key ring to hold together. He was great, particularly as I had lost my voice and it was clearly an unusual request. All for less than $10, they quickly saved the day, allowing the kilt to make its way to Gilette Stadium and Fenway Park. Thank you all

Friendly helpful store with the best wood sign on Charles Street! This store has everythingread more

Excellent service, helpful advice. A real old-fashioned well-staffed hardware store. I appreciated…read morethe referral to a handyman for installation services.

All went well !! Great staff and a huge selection of products. The store is organized and clean…read more I love going to the shop, even if I don't need anything. There's even a parking lot

For a large store, the employees I encountered were so nice, helpful and cheerful!!! I highly…read morerecommend!

This is my second trip to this store. These young kids in…read morethe customer service area, need curlstomer service training. They dont care about the customer, they move with no sense of urgency and there just waiting to go home. When ever I have to come to this location I cringe. Not one of my favorite stores at all

A great local hardware store with excellent staff, who are helpful and never too pushy…read more I love their paint selection and the prices are great. Will is always helpful and very proactive in helping.

Quickly helped in making copies of my house key. Staff was helpful and me efficient. Store has an…read moreeclectic mix of products for sale. Fair prices. And of course I always enjoy supporting locals as often as I can!

true value hardware store is a perfect especially for the local commmunity. perfect prices and…read moreprice points every single time. a range of products that are adequate for college students, and local individuals and small families. many of the products are adequate, but antiques are in brookline, as far as I know. I bought a table and two chairs that are of coasters furniture company. the price was perfect for that quality of a product. there were some imperfections of that product though. but the table and two chairs were all well balanced. I can sit on it and eat. perfectly still. for 199.99 plus tax. in united states dollars.

Incredibly sexist and hostile workers. It's a cute local business, so I expected the atmosphere to…read morebe good. The cashier was unnecessarily rude, contradicted himself again and again, and felt the need to "push me around" while making fun of me. They have treated me and other female friends especially badly. I can't help but feel as though I would have been treated differently as a male customer. Save your money and your time!

I had a great experience at City Paint…read more I get the keys to my new rental unit in Union Sq next Friday and the wifey and I want to paint it up, so we found City Paint because they carry Benjamin Moore. We had our colors picked out online, stopped into City Paint mid-afternoon on Saturday, and received great service. We walked in and actually approached one of the guys for assistance rather than expect to be helped by merely standing around (shocking, right?). When we told him we were painting our rental, rather than try to upsell us to the "Regal" grade paint @ $38/gallon, he suggested we just use the commercial grade @ $26/gallon. He took our colors and gave them to the guys in the back to mix up, and then proceeded to usher us around the store to help us find all the supplies we needed - trays, brushes, rollers, drop cloths, etc. As we were being helped, several other people walked into the store, and the guy helping us was quick to whistle to the back to get other employees out to the front to assist them. After the paint was done mixing, he rang us up and had one of the other employees box everything up and wheel it out to our car on a dolly.

Another winter, another shovel…read more I showed up here last Tuesday (you know, the day it snowed a lot before it rained and froze and all those roofs fell in?) in the hopes that they would save my ass with their shovel supply again. They did. It wasn't my first choice in shovels, but it was the LAST DAMN ONE. I got it at a discount too, why? I'm not sure. But I was GRATEFUL AS HELL. These guys are always nice to me, and always have what I want.

Great location, well staffed, excellent selection and very friendly…read more New to Boston and they were welcoming and helpful.

Very unhelpful. Would not help me find a #10 wood screw when I asked nicely. I try to shop here as…read morei live around the corner but will go to Home Depot from here on out. Very disappointed as I have shopped here for many years. Seems like a simple request

First time in, and yes it's small but it had exactly what I needed 4 minutes before closing time on…read morea Saturday night. Stock looked a bit low all around the store, but it was also a holiday weekend so that could have factored in. I did the self-checkout and was in-and-out.

Came back a few months after my first visit and I was reminded all over again why Isaiah and Brayan…read moreare on another level. Isaiah moves like a god who has already seen the future,calm, untouchable, nothing gets past him. Brayan is a cosmic force, everywhere at once, getting things done before you even knew they needed doing. And this time I finally got to meet Alyssa,a deity of the same rank, no question. The same god-level precision, the same commanding presence, the same effortless power that makes everything around her run perfectly. All three of them together felt like standing in the presence of an entire pantheon. Equal in greatness, equal in glory. I will be back.

Clearly, set up for trade. However, I went in there for a rod to fit a nut, which I wanted cut to…read morea specific length. It was all no trouble and they were happy to help. Thanks.

Don't expect friendly service. Asked for help in a project and had all the parts list, but because…read morethe guy didn't understand what I am trying to build, he was very rude and dismissive.