These guys are seriously the gold standard for customer service. Absolutely fantastic. I'm always…read moregreeted as I come in and directed to exactly what I'm looking for. There is a lady that may be the manager who is particularly helpful but the whole team is always ready to help or troubleshoot my project of the week. I've lived in Charlestown for 5 years and will always go here before the Home Depot just down the street simply because the service is excellent. Wanted to make sure I write this review to give credit where it's due, great job guys.

Always helpful, kind and attentive. Very hard to run a mom and pop shop. Certainly they more than…read moremeet all my standards. Sorry the previous person's teenager was not treated better. I know there are teens who go in as a group and take/mess up items on displays. Guess they visited the store on an off day. I've been going here since they opened almost 20 years ago and have had nothing but great service. Thank goodness I don't have to get lost in Home Depot to just pick up a few items. And have always bought their Benjamin Moore paints- the best!

Fantastic customer service and wide stock selection. As a Scottish guy, over in Boston for the…read moreWorld Cup, I needed an alternative to a sporran belt for my kilt. Counter staff helped direct me downstairs. The guy (Carrie?) was super helpful, and cut a light chain to size and attached a magnetic two sided key ring to hold together. He was great, particularly as I had lost my voice and it was clearly an unusual request. All for less than $10, they quickly saved the day, allowing the kilt to make its way to Gilette Stadium and Fenway Park. Thank you all

Friendly helpful store with the best wood sign on Charles Street! This store has everythingread more

All went well !! Great staff and a huge selection of products. The store is organized and clean…read more I love going to the shop, even if I don't need anything. There's even a parking lot

I'm not the best handyman.. but I hold my own. And any little project or need for the house I have,…read moreInman Sq Hardware is there for me. Advice, supplies, whatever it may be. They have you covered! Friendly staff too.

**This review is made based off our experience in the appliances department**…read more Although it took about 30-45 minutes for us to find someone to assist us, this location has excellent customer service once you get someone's attention. After a extensive wait time and multiple attempts to flag an employee down, Vinny was great and extremely knowledgeable. We had a ton of questions when it came to fridges, washers, and dryers and he was there to answer any and every question we threw at him. He informed us about the 3 or 5 year protection plans as well. Once we purchased the fridge he gave us a thick stack of papers stating more information about the fridge and the delivery date/process. We were also told to purchase an extension for the water line as the fridge has one but really short. I'm glad he pointed that out to us. Thanks again, Vinny for A1 customer service! Only reason I'm knocking a star off is because it took a while to finally find an employee to help us.

I won't be back. not one person to help check out items. not one cashier just self check with one…read moreperson acting as a traffic officer. did the prices go down? no! did they start sending me a paycheck? no! I'll continue to enrich Besis at least they check me out, package it and get it to my door. home depot just lost me for a customer going fwd.

Quickly helped in making copies of my house key. Staff was helpful and me efficient. Store has an…read moreeclectic mix of products for sale. Fair prices. And of course I always enjoy supporting locals as often as I can!

I think there may have been a change in management / ownership recently and it's for the BETTER!!…read moreGreat staff, friendly and helpful!!

true value hardware store is a perfect especially for the local commmunity. perfect prices and…read moreprice points every single time. a range of products that are adequate for college students, and local individuals and small families. many of the products are adequate, but antiques are in brookline, as far as I know. I bought a table and two chairs that are of coasters furniture company. the price was perfect for that quality of a product. there were some imperfections of that product though. but the table and two chairs were all well balanced. I can sit on it and eat. perfectly still. for 199.99 plus tax. in united states dollars.

The few actual hardware products they sell are junk. Mostly cheap household tchotchkes. All-around…read morepoor selection, and everything is overpriced. Rude staff. If you want to support a real locally owned hardware store, visit Ace instead who will actually have what you're looking for.

Another winter, another shovel…read more I showed up here last Tuesday (you know, the day it snowed a lot before it rained and froze and all those roofs fell in?) in the hopes that they would save my ass with their shovel supply again. They did. It wasn't my first choice in shovels, but it was the LAST DAMN ONE. I got it at a discount too, why? I'm not sure. But I was GRATEFUL AS HELL. These guys are always nice to me, and always have what I want.

Went on a Saturday at 1:30pm, and they were closed. No sign on the door or anything. Online hours…read moreand the hours in the window advertise they are open from 7:30am-4:00pm. Also their Sunday hours seem to be mixed as well as yelp says they are open on Sundays, but google maps says they are closed on Sundays.

Very unhelpful. Would not help me find a #10 wood screw when I asked nicely. I try to shop here as…read morei live around the corner but will go to Home Depot from here on out. Very disappointed as I have shopped here for many years. Seems like a simple request

Great little store has been in the same location for decades. It has always had everything i needed…read moreand offers great service.

First time in, and yes it's small but it had exactly what I needed 4 minutes before closing time on…read morea Saturday night. Stock looked a bit low all around the store, but it was also a holiday weekend so that could have factored in. I did the self-checkout and was in-and-out.

Came back a few months after my first visit and I was reminded all over again why Isaiah and Brayan…read moreare on another level. Isaiah moves like a god who has already seen the future,calm, untouchable, nothing gets past him. Brayan is a cosmic force, everywhere at once, getting things done before you even knew they needed doing. And this time I finally got to meet Alyssa,a deity of the same rank, no question. The same god-level precision, the same commanding presence, the same effortless power that makes everything around her run perfectly. All three of them together felt like standing in the presence of an entire pantheon. Equal in greatness, equal in glory. I will be back.

Clearly, set up for trade. However, I went in there for a rod to fit a nut, which I wanted cut to…read morea specific length. It was all no trouble and they were happy to help. Thanks.

Don't expect friendly service. Asked for help in a project and had all the parts list, but because…read morethe guy didn't understand what I am trying to build, he was very rude and dismissive.