Always helpful, kind and attentive. Very hard to run a mom and pop shop. Certainly they more than…read moremeet all my standards. Sorry the previous person's teenager was not treated better. I know there are teens who go in as a group and take/mess up items on displays. Guess they visited the store on an off day. I've been going here since they opened almost 20 years ago and have had nothing but great service. Thank goodness I don't have to get lost in Home Depot to just pick up a few items. And have always bought their Benjamin Moore paints- the best!

I have gone out of my way to channel personal buying to local stores for years…read more Grills, Paint, Random supplies...every time I can buy from Ace in 02129 I do. We send our kids solo to local stores with a budget regularly for errands, Mother's Day, Father's Day, holidays etc to teach them June Bug- awesome Place & Gather- awesome Every restaurant- awesome * we allow him to go to 99 for dinner with friends as we've taught manners and tipping Whole Foods- with a smile So I never thought twice of sending my 14 yr old son down to buy 2 bags of Mulch after I had him plant/transplant a few items from our patio bed (while his mother sat in car on a work call). He was literally stopped at the door as he isn't 18? Not that they won't sell spray paint etc (which I get)...they stopped a teenager from buying mulch? To add salt they wouldn't help her with the bags when she tried to buy after they turned him away. The lesson for our son "never buy where you aren't treated well or respected" Lesson for me.....Home Depot/Amazon for supplies (begrudgingly) and Ricky's in Somerville for plants, rest of local businesses keep up the community vibe

Friendly helpful store with the best wood sign on Charles Street! This store has everythingread more

This is not just the best hardware store ever, but maybe the store ever! They are SO kind. So…read morehelpful. And have everything you need.

All went well !! Great staff and a huge selection of products. The store is organized and clean…read more I love going to the shop, even if I don't need anything. There's even a parking lot

I'm not the best handyman.. but I hold my own. And any little project or need for the house I have,…read moreInman Sq Hardware is there for me. Advice, supplies, whatever it may be. They have you covered! Friendly staff too.

I won't be back. not one person to help check out items. not one cashier just self check with one…read moreperson acting as a traffic officer. did the prices go down? no! did they start sending me a paycheck? no! I'll continue to enrich Besis at least they check me out, package it and get it to my door. home depot just lost me for a customer going fwd.

Slogan, Where Doers Get More Done. Can't anything done when items arrive broken or don't arrive on…read moretime like the order says. Can't get things done when customer service tells you it arrived a day ago and it didn't. Too many people involved and they need to centralize their service because right now it sucks!

I think there may have been a change in management / ownership recently and it's for the BETTER!!…read moreGreat staff, friendly and helpful!!

Quickly helped in making copies of my house key. Staff was helpful and me efficient. Store has an…read moreeclectic mix of products for sale. Fair prices. And of course I always enjoy supporting locals as often as I can!

The few actual hardware products they sell are junk. Mostly cheap household tchotchkes. All-around…read morepoor selection, and everything is overpriced. Rude staff. If you want to support a real locally owned hardware store, visit Ace instead who will actually have what you're looking for.

It's very important that we support local hardware stores like this one - they are a dying breed in…read morethe shadow of big box stores. This store carries a wide range of specialty hardware and tools which that other big box hardware store does not have. These stores are also part of the fabric of the community, providing jobs and critical resources for maintaining your apartment/condo etc.

Another winter, another shovel…read more I showed up here last Tuesday (you know, the day it snowed a lot before it rained and froze and all those roofs fell in?) in the hopes that they would save my ass with their shovel supply again. They did. It wasn't my first choice in shovels, but it was the LAST DAMN ONE. I got it at a discount too, why? I'm not sure. But I was GRATEFUL AS HELL. These guys are always nice to me, and always have what I want.

Went on a Saturday at 1:30pm, and they were closed. No sign on the door or anything. Online hours…read moreand the hours in the window advertise they are open from 7:30am-4:00pm. Also their Sunday hours seem to be mixed as well as yelp says they are open on Sundays, but google maps says they are closed on Sundays.

Very unhelpful. Would not help me find a #10 wood screw when I asked nicely. I try to shop here as…read morei live around the corner but will go to Home Depot from here on out. Very disappointed as I have shopped here for many years. Seems like a simple request

Great little store has been in the same location for decades. It has always had everything i needed…read moreand offers great service.

Came back a few months after my first visit and I was reminded all over again why Isaiah and Brayan…read moreare on another level. Isaiah moves like a god who has already seen the future,calm, untouchable, nothing gets past him. Brayan is a cosmic force, everywhere at once, getting things done before you even knew they needed doing. And this time I finally got to meet Alyssa,a deity of the same rank, no question. The same god-level precision, the same commanding presence, the same effortless power that makes everything around her run perfectly. All three of them together felt like standing in the presence of an entire pantheon. Equal in greatness, equal in glory. I will be back.

First time in, and yes it's small but it had exactly what I needed 4 minutes before closing time on…read morea Saturday night. Stock looked a bit low all around the store, but it was also a holiday weekend so that could have factored in. I did the self-checkout and was in-and-out.

Clearly, set up for trade. However, I went in there for a rod to fit a nut, which I wanted cut to…read morea specific length. It was all no trouble and they were happy to help. Thanks.

Don't expect friendly service. Asked for help in a project and had all the parts list, but because…read morethe guy didn't understand what I am trying to build, he was very rude and dismissive.