I went with my parents to help them pick out a kitchen backsplash, bathroom floor tile, shower wall tile, and shower floor tile for their new in‑law suite. There were so many amazing options to choose from. We were greeted so warmly by several employees, and ended up working with Shannon, who was fantastic. She helped us finalize our choices, asked smart questions we hadn't even considered (like grout color), made thoughtful suggestions, and recommended an anti‑stain sealant for the tile we selected. We left feeling completely confident and excited about the selections--and I called her a week later and she still remembered us. For anyone curious, we chose: * Kitchen backsplash: Casablanca (Aqua) * Bathroom floor: Grespania Bolshoi Navy * Shower walls: Docklands by Grespania (Blanco) * Shower floor: Penny Round by Hyde We can't wait to see everything installed. I'll come back and update with photos once it's all in. Thank you, Shannon and team! read more

From 2022 to 2024 we had an excellent until our sales rep retired. We were then assigned a rude adolescent, Devin that refused to provide any service, training or add any value to my showroom and whenever we called we would wait weeks for emails or calls to be returned. Not worth dealing with this, too many good companies out there! read more

I'm a builder (GC), also a real estate broker and have been in business for over 20 years. I do two personal projects a year and opened an account with them in 2022. They offer 30% discount to contractors, builders, wholesalers, tile-installers, etc (licensed professionals). Last week, I made a purchase for $1700 and my discount was not honored, I reached out to management to rectify this and spoke with the store manager, Cheryl LaFlamme who claimed I was not eligible due to not having visited the store in a couple years. She asked me to send her multiple forms of my licensure to confirm I was eligible, which I did as requested, and she stopped responding to all communications and did not honor their policy. Of note, that their policy does NOT require frequent visitations for the discount to be applied with a valid account. read more

This place is tile HEAVEN. They have SO MANY options displayed on their walls, their floor and, of course, there are also samples you can turn like pages or drag across like a curtain. It would surprise me to hear of anyone visiting that could not find what they were looking for. Their customer service is also outstanding. read more

Fitzgerald Tile - Tile options. I wish I had taken a picture of the store, but there were too many customers. - Home Decor Near Me - North Reading, Massachusetts

Amazing customer service. Tom was so very helpful he actually let me take some tiles home to see what worked. This is my second time using them and I actually wouldn't go anywhere else. I'm very happy with the choice I picked out. read more

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My sister and I went to check this place out. We loved their collection. We were helped by Sam who was literally the sweetest! She was extremely friendly and she went above and beyond in helping us. She answered all our questions in detail and we left feeling very satisfied. Highly recommend this place for their great collection! read more

Fitzgerald Tile - Home Decor Near Me - North Reading, Massachusetts

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Was looking for a solution to the niche we built in our shower. The service representative showed us different options. Including 4" deep bullnose tile... Saved the whole project. Wish we knew they were nearby.b Don't go to a big building store for your tile project... Go here! read more

Fitzgerald Tile provided a very helpful and great experience. David R helped us and he went above and beyond both in-store and over email when we had follow-up questions. read more

Poor communication with customer. Over sold product and did not call me to let me know. Contractor attempted to pick up tile day before installation and no product. Forced us to choose something we really didn't want but had no choice because bathroom was already demo'd read more

Lots of options. First sales person was fantastic, helped me pull together everything for my bathroom.

Had a bit of a rocky start trying to find an associate to help me, but Gabe was worth the wait. I cannot recommend her enough- she was so incredibly helpful as we picked out 7 different tiles with a tight budget. She had excellent recommendations and would search high and low for options that ultimately allowed me to stay in my budget while choosing finishes I love. read more

Had the best experience working with both Brittney and Samantha! They are so knowledgeable and went above and beyond to make sure my vision came to life. I got both my backsplash and my new bathroom tile at Fitzgerald's and both are exactly what I was looking for! There is so much to know and I found it very helpful to work with such informative staff. I brought my countertop sample as well as the sample of my cabinet color and we were able to tie it all together. Highly highly recommend. read more

Beautiful showroom. My wife and I are in the process of doing renovating all our bathrooms and kitchen. Fitzgerald has every option of tile you can think of and better yet its all on display in front of your eyes. Brittany was a great help and assisted us with finding the styles we liked across the massive showroom. We now have a ton of samples to narrow down and we will be back soon to finalize the winners. Definitely check out Fitzgerald tile for your next renovation. read more

Shoutout to Fitzgerald Tile in No. Reading. Went in to showroom on a Tuesday, got free samples to take home; great customer service. Staff was helpful but not at all pushy. Took samples home, and narrowed down choices. The next day my tile guy said if I got the tiles he could install the next day. Called Fitzgerald that afternoon. Without hesitation they were more than happy to put together my order and make it available for pickup within the hour. They didn't even insist on credit card over the phone. I arrived Wednesday afternoon to pick up tile, and it was installed Thursday. Tomorrow it will be grouted. Fitzgerald Tile is the place to go !! When I'm ready to renovate my bathroom I'll be back. MaryAnn Beaton read more

Terrible, terrible, terrible. I could not be more dissatisfied with Fitzgerald Tile. The service was incredibly rude and unprofessional. The sales staff was condescending and could not have been less helpful. Not only is the staff obnoxious but their prices are out of control it really amazes me that a company this horrible has been in business for so long. Definitely take your business elsewhere folks... read more

Hours are pretty annoying (only open late Thursday night, Saturday till noon and not on Sunday), but other than that - this place is great. There's a large selection of tile and they have the tile in the warehouse in the back, so if you can haul what you need - you can take it away that day. Or if you are still thinking about what you want, you can take a sample home to test. What I really like about this store - the tile is actually ON the floors and walls - you can stand on it and see what it would really look like, or stand in a mock shower to feel what the wall tile will look like. Not like when you go to home depot and there is one tile on a shelf - how can you envision what that will look like? We ended up going to the same guy 4 different times to pick out tile for our bathrooms & kitchen - he was really knowledgeable about the products & helped us find the perfect tile for each thing. We would not have matched out tiles quite so nicely had it not been for his help. Thankfully my remodel is almost done (so I can have a clean house back!!), but the next time I remodel a kitchen or bath - this is the place to go. read more

Same experience as the other reviews. I went in alone to pick out my tiles after my floor guy recommended I check out the place for a wider selection than he could offer. I also look about 28 and they did acknowledge me, but it was in an awkward, snotty, condescending - "are you seriously able to afford this" or a "what are you doing here" sort of way. This is unfortunate as they amount of tile selections is amazing and almost overwhelming. When I was able to get some service, they let me take a few free samples home and were very knowledgeable. Customer service just needs a little help. read more

Horrible service. Went their twice. Both times the sales women were unhelpful, rude, condescending, bored, misinformed, and did I mention rude? My wife and I wondered if all tile salespeople were this way so we went to a nearby tile company. Our sales woman - at this other company - was wonderful. Patient. Smart. Uber helpful. Expert. Don't waste your time at Fitzgerald Tile. read more

Great place and amazing selection. The woman who helped us was very knowledgable and tried to help us find less expensive selections when she could. She was PT and boy did she know this store inside and out! She suggested we get samples to take home before we purchased. I thought that was pretty nice of her. The only bad thing....passing MA sales tax!! read more

I've done a lot of remodeling and this has been the easiest to get through because of Ashleigh! She's not only very knowledgeable about all the products they have but very professional also! I can't recommend this place enough and especially if you go ask for her, you will be so happy you did! read more

we are the Clark's from Malden writing about the exceptional, over the top, service we received from Ashleigh today at Fitzgerald Tile. If only all sales representatives were as helpful, cheerful, and knowledgeable as Ashleigh what a wonderful world this would be. Fitzgerald Tile is a fabulous place with lots to choose from BUT Ashleigh is the "cream of the crop". Thank you so much. read more

Fitzgerald tile was recommended to me by my bathroom remodel contractor. Since then I have been multiple times purchasing tile for my bathroom and several other projects. The staff is knowledgeable but not pushy. They encourage you to walk around and get an idea of the varieties they have then they help you narrow it down asking good questions to really understand your needs. They are more than happy to provide you with a couple samples for comparison to help you make you decision. Ordering is very easy and you pick it up at their on site warehouse (just drive around the corner). I have had all extremely positive experiences with high quality tiles at reasonable prices. I think a lot of people don't realize the quality of the tile makes the installation process easier (no warping etc). I absolutely would (and have) recommend to friends! read more

Remodeling my kitchen and bathroom and was extremely overwhelmed trying to pick out what I would need. With the help of Sam, I was able to get what I was looking for and could not be happier. She knew exactly what she was talking about and answered all of my questions. My bathroom and kitchen look better than I could have imagined. I'll be recommending here to anyone I know and tell them to make sure to ask for Sam. read more

This is a fantastic store and the staff is very helpful! We have been in a few times and I always find that the staff knows when to help and when to let you browse. The new Reading store is great. read more

I have never been more aggravated in my life. I walked in to look for many types of tile. I am remodeling my whole house and need well over 2000sf of tile. 1500sf of it is just one room! My contractor recommended I visit this place but I will NEVER go back, I know I look like a 25 year old without a pot to piss in but the sales staff avoided me like the plague. I'm sorry I didn't know I needed to look like a 45 year old soccer mom to get a little help. I wandered all around pissed because I would try and make eye contact and they would avoid me. People who walked in were approached within seconds as I was never helped. Sometimes they even walked around me like a post to get to someone. I finally approached a bitch with who had a dark brown bob haircut with pearls on and kindly asked her if there were any more colors available in a particular tile and she responded with her arms crossed "No, that's it" looking at me like a beggar. I felt like telling this minimum wage saleswoman that my master bathroom is probably bigger than her entire apartment, but I held it together and decided that these people probably work off commission and they weren't getting it from me. I didn't want to stoop to being as snotty as these bitches were. I own a business and have never treated a paying customer like this regardless of what my first impression is. Just because I am in my 20's does not mean I haven't got the money to pay. read more

I was very impressed by Fitzgerald Tile's broad selection of tile. I was even more impressed when I met Gina who was the most knowledgeable and helpful salesperson I have ever met. She talked me out of a busy backsplash and she was right. I bought a single color backsplash for my kitchen and it came out stunning. I wouldn't hesitate to go back to Fitzgerald Tile and to Gina. Highly recommended!! read more

I recently bought a home that needed some updating. I went to Fitzgerald Tile to look for tiles and I met Brittany. She was awesome! I showed her some ideas I had saved on my phone and she was able to help me piece everything together. Not only was she personable, she was knowledgeable! She was able to tell me what tiles I should have in my shower, and what grout would work best with each tile I picked. I took my time picking out tiles for 3 different bathrooms and Brittany was happy to help. She made the process so easy for me. If you stop in, make sure to ask for her! read more

I highly recommend Fitzgerald Tile. I was impressed with their selection and range of prices and styles. Gina is amazing! I brought in a picture of a bathroom that i liked and proceeded to tell her about my champagne tastes and beer budget. Needless to say she had picked out really beautiful pieces in my budget and I was in love with all of it! I will go back for any other tile needs in the future! read more

Excellent products & great customer service. My experience working with them helped us "DIY"ers do a fantastic custom tile project. George was very helpful, his knowledge surpassed our expectations and is always a pleasure to deal with. read more

We went there this thu night and had the same experience as the second woman in the review below. We talked to a guy with a beard who was somewhat bald, and it was probably the worst experience trying to buy a ton of expensive products I've ever had. We left, no one having helping us in the end. But, here's the deal we've since learned -- this is how they plan to treat you. If that helps, it should make it a bit better. This isn't the kind of tile place where you go in not knowing what you want (we since called and asked them about our experience), you need to go here knowing what you want and then basically you can pick through a ton of on the floor samples and they have a good amount stocked. They just aren't going to help you in the process, however. read more

I was very impressed by Fitzgerald Tile's broad selection but found it a bit daunting. That was however until we met Gina. She is the most knowledgeable salesperson we could have ever hoped for. She quickly cut the task of equipping our new home down to a manageable size and brought up ideas we would have never come up with on our own - and we loved them! And we love her! Thank you. read more

Gina at Fitzgerald tile is the best! I've been to your Woburn location 3 different times each time it was fine, employees were helpful but service was same as your competitors. My husband and I had just come from a competitor and were gonna place our order with them until we were greeted by Gina.. Gina was able to guide us in the right direction and showed us many different options with grout color,wall tiles and floor tiles.. Gina made the overwhelming experience fun not stressful I can't wait to see it finished. Sherri P read more

I am not usually one to sit and write a review but I felt the superior customer service at Fitzgerald tile was worthy! The team approach to helping every customer was very refreshing. I went in thinking I had an idea of what I wanted but after visiting the show room and seeing so many displays and products I left with a design that exceeded my original expectations! To management: you should be proud of your staff and how professional they all were from sales to warehouse! read more

Went in at 1030am on a Wed. Place had quite a number of customers. The sales staff greeted me at the door, and were quite helpful in showing me their marble selection that would match my tile sample. I didn't experience any of the negative customer service that so many yelpers mentioned. It helps that they have the tiles I wanted in stock, so anytime I'm ready, I can just cash and carry. No wait time. I haven't bought anything from them yet. Their prices are lower than the tile shops I've visited in Watertown, but are more expensive than the marble warehouse in Westwood. Their marble selection is limited too - they don't carry real calcutta marble tiles for example, and they have limited types of tile patterns in the carrara ones. They do carry a whiter carrara from china and a greyer carrara from Turkey. Most of their tiles seem to be ceramic, porcelain and glass. They do have a return policy on those. But no returns for marble tiles. That's why I hesitated in buying. I'll update this review again if I do end up buying from them again. But so far, the experience was positive. read more

Unbelievable customer service. Would definitely recommend to others! Everyone was extremely helpful.

Gina at Fitzgerald tile was amazing! She helped us pick out tile for multiple bathrooms and other places in for our new house we are building! She is so knowledgeable and has an excellent eye! I'd probably still be struggling with choices if it wasn't for her! Thanks Gina! read more

Fitzgerald Tile - Home Decor Near Me - North Reading, Massachusetts

Has an amazing experience today at Fitzgerald Tile. I was greeted almost immediately as I walked in the door. Gina was the sales rep. I worked with and she was excellent! I showed her my color scheme and she brought me over to a suggested tile, it was perfect and exactly what I was looking for. I loved that they have the tiles showcased on the floor, so you actually get to see what you will see when they are installed. They have a great assortment of choices:) The tiles were a little pricey but much to my surprise they were on sale and half off! A TOTAL SCORE! It was a no brainer, after shopping for weeks at numerous different locations. Would I recommend them you betcha, and ask for Gina, she was very helpful and had me in and out of there in under 20 minutes! read more

This place is a mistake waiting to happen. I had trouble from the moment I gave the salesperson my credit card. he never gave it back and I forgot to ask later that nite my card issuer called and wanted to know if I authorized purchases in Ireland. When I retrieved the card it was nowhere to be found after a search it turned up on someone's desk in the back not my salespersons that had left for the day. Then I got doubled billed for the transaction and the accounting dept couldn't refund me because it didn't show up on there end as being charged 2X but my credit card showed it twice billed. I had to call the credit card company to cancel one of the sales. Three weeks later, I get a call saying all my tile is in. i go pick it up a 45-minute drive. it turns out after loading it, it wasn't all there. Unloaded it and wrapped it up and stored in bin for later pick up. Two weeks later i get a call asking if I could give up some of my bullnoses to a customer that needed it. I said no but a week later when my other tile came in my org wrapped pallet had gone missing. the bullnose too. Luckily they had received some more and the order was filled. I asked it for it to be inventoried on the truck I got some rude associate that told me I didn't need to it that it was all there. I insisted and then he walked off swearing to me and at me. Two other warehouse workers came to my aid. and counted it out. so a total of three had counted it. do you think it was all there? No a case of some other size was in order noticed it after I unloaded it. There is no way can a common person now how many cases of what they are getting as the amount is measured in sq feet not box count. So be careful and double check your order before you leave. This place is great if you know what you want. Salespeople are there to take orders not help you out. They have many selections of tile at reasonable prices. Management doesn't care as when I called in the beginning they never called back after three attempts. The company is too big to care about there customers. Therefore to big to fail. This is the attitude of all the help, the dont care and wont until managment changes The company needs to hire a consultant to better themselves. At the minimum read more

Customer service here it is horrible. I went to the store with my family to look for tile for our future bathroom. As we were looking at samples. A lady looked at us like we were stupid and said " hey just look at the floor all tiles are on the floor" (imagine her tone) ...Than after looking for awhile, we approach an older lady, who was annoyed by our questions and not really willing to help. I was getting so mad at her and ready to snap. but held my ground, and asked another person on the floor for help. ...Again we try to ask her for some information and she was so rude!!! I could not believe!!! ....We talked to 3 guys and they were all smiley and ready to help, but the women in this place are just PLAIN AWFUL !!!!! these women work should be paid "$ 0 " ...because I doubt they are able to sell anything !!! THEY ARE TOO RUDE!! ...And by the way the worse one was wearing a greenish glass frame!! run away from her if you decide to go there!! read more

This place has an excellent selection of tile and the staff are friendly, knowledgeable and ready to help you. Gina helped me and was fantastic when I was trying to select tile on the last bathroom remodel done on the extra bathroom. Looking forward to being a customer here for future projects. read more