Excellent company to do business with. Marcia was great! Process was easy and the final product…read morelooks great!

Careless installers…read more After the technicians came out to fix my Andersen windows, I emailed Missy Corelle detailing the issues. I waited five days with no response or call back, even though I confirmed the email was opened. Their complete lack of follow-up is unacceptable, and I will not recommend this company to anyone. Below is the email that I sent: "Hello, I wanted to share my recent experience with the window installation service on July 29, 2025. Unfortunately, it was far from positive. First, I found both installers to be careless. The younger installer literally ripped the valance off the blind and broke both brackets. It didn't appear that he examined how they were mounted before removing them. If he had been unsure, he could have asked me for help--I've removed that valance several times myself without issue. Not only did he break both plastic brackets, but he also never informed me. Instead, he jury-rigged it so it appeared intact. I discovered the damage when I tried to close the blind, and the valance fell. Secondly, the older installer dropped a hammer on my new end table, which we purchased just two weeks ago. I had placed a clear plexiglass top on it the previous weekend, which saved the table itself, but the plexiglass now has a dent. Again, this was never mentioned to me--I only noticed it after they had left. Both representatives appeared to be in a rush and did not treat my home or me with the respect that any customer deserves. It is important that I share this feedback so that you and your team can work towards creating a better customer experience for your future clients."

Awful company when they mess up an order. I waited 6 weeks for several windows. When the order…read morecame in it was a slider door not any windows. The company was quick to answer my email but offered no remediation in the way of a discount or even a faster delivery. Now my project won't be completed in time for my guests arriving.

The worst customer service on the planet . The salesman I had must have come from a used car…read moredealership. He sold me the product then when I had a problem denied he even talked to me even though i had his business card in hand pretty funny now but not at the time. I complained to the main office and they could care less . Bad product with worse service.

We use them as a corporate supplier at the university I work at in Boston. I haven't had a problem…read morewith their customer service really. They are prompt, friendly and efficient taking my order. And when I order regular sheets of laminate they get delivered the next day to the campus. One 4x8 sheet with delivery is less than $90.

I went with my parents to help them pick out a kitchen backsplash, bathroom floor tile, shower wall…read moretile, and shower floor tile for their new in‑law suite. There were so many amazing options to choose from. We were greeted so warmly by several employees, and ended up working with Shannon, who was fantastic. She helped us finalize our choices, asked smart questions we hadn't even considered (like grout color), made thoughtful suggestions, and recommended an anti‑stain sealant for the tile we selected. We left feeling completely confident and excited about the selections--and I called her a week later and she still remembered us. For anyone curious, we chose: * Kitchen backsplash: Casablanca (Aqua) * Bathroom floor: Grespania Bolshoi Navy * Shower walls: Docklands by Grespania (Blanco) * Shower floor: Penny Round by Hyde We can't wait to see everything installed. I'll come back and update with photos once it's all in. Thank you, Shannon and team!

This place is tile HEAVEN. They have SO MANY options displayed on their walls, their floor and, of…read morecourse, there are also samples you can turn like pages or drag across like a curtain. It would surprise me to hear of anyone visiting that could not find what they were looking for. Their customer service is also outstanding.

Quick quality remodeling . Good workers , on time schedule. Quality materials. Would recommend to…read moreothers.

I had Matt and hit team install a new bath surround at my house. The product the use is so much…read morenicer and more durable then the ones presented by other competitors and his pricing was very reasonable. He came right when he was scheduled to and completed the job beautifully. Other then the new surround you would have never known his team was there. I would recommend them to anyone and will certainly be calling him again with my next bathroom when it's time!

We have used Prestige Granite Company twice, once for replacing our kitchen countertops and most…read morerecently a bathroom countertop. Both times we spoke with Vinny, who is courteous, friendly and very knowledgeable about his products. We used granite in the kitchen, three separate pieces. One piece was large with an angle and the opening for the sink. We thought it may have to come in two pieces but Vinny and his crew were able to cut it and install as one piece. We chose quartz for the bathroom and Vinny showed us some beautiful remnant pieces, we settled on a gorgeous piece and saved some money in the process. I recommend Prestige Granite highly for their product, prices and workmanship, and of course Vinny.

We wanted to get new granite counter tops installed prior to putting our home on the market. Vinnie…read more- the owner - came to give us an estimate within 24 hours of me contacting them. The price was extremely reasonable, and the quality of the finished job was excellent. I cannot recommend them highly enough.

I called Fitzgerald Stone to ask for a bit more information about Brighton cabinetry and I'm so…read moreglad that I did. Tom is so friendly and helpful. We chatted a lot about the quality of the cabinetry and are going to spend a bit more time to figure out some more details. I always love when I call a small business and I get such excellent service. Thank you!

I had an emergency situation - first tile that I bought online NOT from Fitzgerald to not look…read moreright in kitchen. I had to get new tile immediately or rebook the contractors. Fitzgerald accommodated by panicked search, gave me 3-4 options that I brought home, made the decision at 5:30pm and got the tile in 48 hrs. Then, I RAN out of this tile - needed just a few more pieces and they went to the warehouse to pick up another box for me same time. STELLAR!!

Victor Qin is an amazing sales associate. He helped us choose materials and validate quantities. He…read moreadvised us on our design decisions and ensured we did not miss anything. He was incredibly pleasant and professional and we would have had to make many more, painful trips back to the store if he hadn't taken us under his wing. He is an asset to Floor & Decor.

From the owner: Tired of overpriced kitchen cabinets? We’re a local business…read moreoffering stylish, high-quality cabinets at prices that actually make sense with fast delivery and expert installation. Support local and save big!

The entire Our House team is amazing, I knew it was going to be a good fit from the initial…read moreconsultation. Steve knows what he knows (and what he doesn't stating he'll get back to you - which he actually does), knows he's got a strong team behind him (he's collected the best of best from years in the business and he'll tell you so - but he's not saying it in a way that comes across rude or a hard sell, he's just stating a fact) and everything supports that! After living in our house for 10 years I knew the kitchen could be better, I just didn't know how. I made it clear to Steve that I would need the options and associated cost laid out so we could make an informed decision, we knew the scope creep possibilities could be endless! Steve assigned us to Amy (the visionary and Alex whisperer) and Alex (the engineer, pro CAD user bringing Amy's visions to life) and from there we were off to the races. We ended up taking down a wall and removing the chimney, which led to moving heating, electrical, and some plumbing to the upper floors; we removed two windows and a set of French doors, replaced by one big window and a single door to the back deck. A BIG project, estimated to take 4-6 months, and they came in right at the 5 month mark! Another key selling point is they are familiar with and took care of the entire permitting process - which for anyone who lives in Somerville knows, is no easy task in our city. It was an explicit criteria I had as we were seeking bids. Reid was our project manager, he was on site almost every day and absolutely amazing in terms of addressing any questions. Pat was our safety officer, but also a PM of sorts - he made sure there was limited dust, and overall everything went smoothly because of his attention to detail. When there was a mishap with the dumpster and our relatively new paved driveway, Pat declared, "No dumpster!", they removed trash manually every evening and fixed the pavers at the end of the project. Kevin is a MASTER carpenter, super kind, smart, and generous with his time. When he asked me how I wanted the crown molding in a weird doorway alcove, I told him I had no idea! He walked me thru the options, was patient with all my questions, and shared his opinion what would look best. It's gorgeous. The best example, is we saved our unique door and window trim to incorporate into the new window & door. No one believes me when I say the new kitchen window trim is actually comprised of 6-8 pieces of trim! It's beautiful and a masterpiece! (Also Kevin and team listen to great music and would be awesome karaoke partners!) Brian (plumber), Wayne (HVAC), Joe (electrician) - also amazing. Answered all of my questions, their teams are very courteous and clean - no one entered the house without introducing themselves. And a shout out to Paige, the designer, who saved us countless hours by narrowing down options! We are in love with our countertops. But the biggest compliment comes from friends and family when they see the outcome - they all day the same thing (aside from its amazingly beautiful) it looks like it was meant to be! Thanks to Paige we were able to update & make our kitchen more function, without losing the period feel of the house which is now more open concept. Communication is key, and aside from the workmanship and skill of Steve and the entire Our House team, the fact that they listen and work WITH you is what makes them stand out. As other reviewers have stated, you get what you pay for. This was not the lowest bid, but what we got in terms of process management and importantly the END RESULT was well worth it. We are saving up for our next Our House project!!

We absolutely love working with Our House! If you like contractors that communicate well -- and…read morelisten well! -- you'll love them too. We've now hired them for several projects around our house: a bathroom renovation, a new retaining wall, a new basement foundation, a new set of stairs, and a huge attic renovation project including two giant new dormers installed. We've hired other contractors before for other projects in our fixer-upper, but once we found Our House, we've only worked with them since. OH is really good about doing what they say they'll do when they say they'll do it (while notifying you of any changes), and they're super responsive via email. It's clear that they take pride in the quality of their work, too. When we had an issue with water in the basement almost a full year after the foundation was poured, we emailed them about it and they were out the next day to see what they could do to fix it. Through all the work they've done for us, our project manager and architect were amazing about checking in with us every step of the way to make sure everything was exactly the way we wanted it. Furthermore, when you have lots of construction projects going on in the house you're living in, you don't realize up front just how dusty everything is going to be. It's impossible to contain ALL the dust, but man, do they do a really good job of trying to keep your living space clean. They contain the area they're working on behind a plastic zip wall, and more days than not, they vacuum/sweep the areas they had to track through your house so that they're keeping the mess behind the curtain. We also have two cats that we weren't willing to rehome while construction was going on, and OH put up extra zip walls to help us confine them to the first floor while they worked on the attic so the cats wouldn't get out or get in the way! OH may not be the lowest bidder for your project, but you definitely get what you pay for. They're honest, timely, and professional, and each and every time they've completed a project for us, the result is beautiful. I can't recommend them highly enough!

Over the years, we have done projects of all ranges with Carole Kitchen and Bath and we return to…read morethem typically because they can serve customers on any scale from a single vanity to whole house; kitchen, built ins, bathrooms, pantry, wine rooms, etc. We have always found great value with the design team and have worked with many of them and homeowners always remark how pleasant it has been with Carole, and with a professional result. However, this past order was something telling. One of the trucks was in for repairs and a driver was also out, so they were down in two ways. Knowing we were in a bind for a deadline, Patrick (the owner..) showed up driving one of the other trucks and helped unload and deliver the cabinets. Where do you see that 'roll up your sleeves' type of leading from the front anymore!! Few and far between.. but you will have it at Carole.

​I strongly advise anyone considering this company to look elsewhere. Our experience has been a…read morenightmare of deceptive marketing and a total lack of accountability. ​The Major Issues: - ​Inconsistent Corrections: While the company initially corrected a few errors, they have flat-out refused to fix the remaining sizing mistakes, leaving us with a kitchen that simply doesn't fit together as promised. - ​Reneging on Refunds: At one point, they offered a 50% refund, a clear admission that they were at fault, only to withdraw the offer later. This level of unprofessionalism is staggering. - ​Deceptive Materials: We were led to believe we were purchasing "eco-friendly" wood. In reality, the material is veneered particle board. This was never disclosed to us during the sale. - ​Toxic Odor: Despite their "eco-friendly" claims, the cabinets emit a heavy formaldehyde smell. It has been nearly a year, and the chemical off-gassing still hasn't dissipated, raising serious health concerns. ​Bottom Line: Don't be fooled by their "eco-friendly" branding. You'll likely end up with off-gassing materials and a company that plays games with your money. Save yourself the stress and find a reputable provider who stands by their word.