Out of sheer convenience, we go to this Home Depot location for our home improvement needs because…read moreit's the closest. It's located in a plaza down the road from Pleasant Hill Mall with a massive lot so parking is never an issue, especially for huge utlity trucks. In the store, the aisles are clear and organized but the exterior pathway has bulks of items placed in arbitrary spots so it's hard to maneuver an adjustable panel hand truck seamlessly through. Keep in mind, the walking-through passage could easily fit 2 forklifts with enough room for people to mosey on by when it's clear. Lawn & Garden- We usually come here the deals on mulch. Storage- Always in need of latching storage boxes for organizing and putting away the seasonal stuff. Building Materials- Reliable lumbar. Overall Service: Workers are hard to track down for assistance especially by the plywood cutting service area. Once we did manage to track someone down, they were helpful. The cashier folks were more consistent, friendly and fast.

Ordered items to be shipped. All items were sold by Walmart and shipped via my local store. Carrier…read morestated all 3 items were delivered however photos taken by driver of delivery show only 2. Calling CX service they told me there was nothing they could do but give me Walmart credit OR put back on original payment ( charge card ) but that the money they instantly took out would be returned back to me in 10 DAYS. Wonder how Walmart has become so rich ? They steal your money and collect interest on it while yours charges you interest on your card. Shameful.

I recently had the WORST experience with my washing machine being delivered. I would have give the…read morestore 1 Star, but previous experiences for paint and other small items has always been fine. My husband and I bought a new washing machine and opted for the installation and removal. They send out the machine and the installers say it can't be done because the hoses are still leaking even turned off. I almost have a heart attack because this just sounds like a plumbing nightmare. They tell me to get a plumber to fix this and then they can come back out. Luckily I have a friend who does some plumbing so he came over. The fucking techs just didn't drain the hoses. A completely normal step in the process; one that the instruction manual even refers to. My friend installs the machine and no problem. My husband called Home Depot to question this and they basically said "not my problem". This could have cost us hundreds if we had called an actual plumber--just to get one out to the house is expensive. And HD just is ok with the people going out installing their products to be scammers who don't do the job they were hired for.

Purchased. Washer and scheduled installation for 12/8. Explained that I would be available on…read moredelivery day all day until 4pm. The night before they texted me a delivery window of 3-7pm. Didn't end up mattering as they left me a voicemail at the end of the day saying "the truck broke down"and I needed to reschedule. Spoke to someone at length and they explained that they can't commit to any time of day and I wouldn't know the delivery window until the night before. Under these ridiculous limitations, I emphasized that the only possible day that I could be available at all hours would be 12/11. The night before I had received no delivery schedule info, so I called and found out that they had not put me on the schedule. The next chance would be 12/13. At 8:05am that day, I received the delivery window info, 8:30am - 12-30. Yup, 25 minutes before. After installation, they left without testing it and the drain hose, held on by a clip instead of a real clamp, flew off and drained water all over the floor. Few hours later still haven't heard back from the installers.

Stopped in looking for a specific item today and yes, they had it and a few others in stock. I need…read morea cord storage reel for my extension cord. It's a pain wrapping it up and I'd like an easier method for keeping the thing in one tidy place. The store is tidy and a couple of associates stopped to ask if I needed any assistance browsing. Paying was easy at the self checkout and I was on my way. [Review 18571 overall - 105 in New Hampshire - 2093 of 2022.]

Nasir was great! Needed help finding a Milwaukee tool he was very pleasant and helpful couldn't…read morehave asked for better help from someone! 5 stars!

I was in Lowe's on Daniel Webster Highway a few days ago to look for a 5/8 inch rachet socket…read more Todd, one of the associates was in the vicinity and I asked if he could help me look. He told me it wasn't his department but he could help me find what I was looking for. He started looking on one end of the tool isle and I went around the corner of that same isle to see if there were more rachet items on the end cap. There was nothing there so I went back to look in the same area that Todd was looking. Unfortunately when I went back Todd was already half way down the hardware isle heading to the back of the store!!!! That's the kind of customer service that is going to have me shopping at Home Depot!!!!!

do NOT buy an appliance here if you want installation and delivery. Lowes contracts out these…read moreservices to a third party called CRST Home Solutions who then contracts out the service to another third party. The end result is your appliance never gets installed or delivered and if you have any issues you cant directly reach out to anyone and get a solution. I dont think its specific to this Lowes, its a corporate thing. I wish I could give a better review of this Lowes, but this is my only experience with them and they are complicit for outsourcing and hiring such a terrible company.

The phone system and being able to speak to a real person is impossible. All AI no customer service…read moreat all.

They allow a non-functioning self service machine for copying keys to be located in this Lowe's…read morestore in Lowell, MA. My husband tried to get his money back, but customer service says they are unable to assist. Unbelievable! Would give zero stars if I could.

Double charged for items. What a scam. Will not be going there any more. Fool me once, ...read more

Great Ace hardware store. Pretty much everything you would need. Friendly staff too!read more

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.

I recommend Act Hardware to any home owner or landlord. Instead of eating time at Home Depot, where…read morethere are time of ",, workers' who',s common answer is "not sure". At Ace every service member is friendly and knowledgeable about EVERYTHING they carry in the store. They lead you right to it. The prices are a good value too.

Nice folks in here don't get me wrong, real salt of the earth types. They do run a good business…read more If I owned a CENNAHVILLE Real Estate Empire I would probably be a frequent customer, but I digress. I have to question AG's decision to affiliate with ACE Hardware. I bought an item from ACE Hardware directly via their website and had it shipped to their store. I also purchased a few items directly from A.G. Again pleasant experience, real hard working knowledgeable folks in here. It really is a call back to the hardware stores of yesteryear at A.G. Well the item I purchased from Ace's website did not meet my needs and I tried to initiate a return with A.G. But they sent me packing and to deal directly with ACE. I understand it's ACE policy and I technically did not pay for them for that item. I just feels like if the local stores are going to accept shipments from ACE they should be able to initiate an Return Merchant Authorization as well. I called ACE numerous times and even Tweeted at them, but I was blown off. So now I'm out $40 dollars for a tool I don't use and could be sold as new again. They did not honor their 30 day return policy. Yes, I understand we are in "uncertain" times, but it just felt off putting. I had to buy a mini-fridge from Home Depot recently the unit I got was defective out of the box. Home Depot took the fridge back and refunded my money post-haste. Markets and customers change and I guess I will take my business elsewhere, but it feels like ACE has some really outdated policies and procedures in handling customer disputes.

We've been looking at soapstone slabs all over the state of Massachusetts and southern NH and this…read moreis the place! The customer service is wonderful. Jennifer met us on Saturday, when they are normally closed, and showed us everything we wanted to see, educated us on the care and feeding of soapstone, and gave us a couple of great samples to contemplate. The selection is superb.

They easily turned our house into a home with help suggestions and stone education. My girlfriend…read moreand I were looking for soapstone to finish our kitchen, and we found that most marble and granite places had only about 2 to 3 types of soapstone, Dorado Soapstone had about 10-12 types. All different colors with different veins. They gave us great customer service and dealt with us wanting to see all the stones that caught our eye. They broke down the installation process and even supplied us with an awesome fabricator. Great company and great people.

ZERO STARS First, I…read moredid not receive the exact piece of granite that I had picked out. Second, I recently tried to fill a large bucket with water, heavier than what I would normally have in my sink but not outrageous, and the sink fell down. Looking underneath only one bolt was connected, none of the other's lined up, and the rest was held on with silicone caulk. Third, where there is a seam that they sanded has turned turned completely dull.

Ill give this company zero starts but the minimum is one, and here is the reason why…read more Back in April 2023 we bought granite countertops and a series of items rounding $6,000 dollars. we never got the items delivered neither installed. Reached the company nobody called back. We found out the company filed for bankruptcy a year ago. The part that is more frustrating here is that they were still open making sales to customers who they knew they were not be able to deliver or install their items. Long story short almost three months later, No countertops and no money back. just put our claim with the Worcester bankruptcy court where their case is currently open. Lesson learned, just verify the stay of the company before your purchase any items so this doesn't happen to you.