Purchased a snowblower in November, started it up today for the first time today (Our first…read moresnowstorm of the year). It started up, but the drive gear never engaged, it wouldn't move. I called Ace Hardware, within 20 minutes Mark was at my house. He tried a few things and it didn't work, he went back to the store, brought back a technician, unfortunately he couldn't get it working. 45 minutes later, they were back with a brand new working snowblower. Everyone was so helpful, apologetic, and reassured me they would make sure I had a working snowblower for the storm tonight. Mark was amazing and was true to his word. Thank you team at Ace Hardware Nashua, I am will absolutely let everyone know how fantastic your customer service is!!! I truly appreciate all the effort the team took to make sure I have a running snowblower!! ~Jane B, Nashua

First time visit and impression: Well to start, I saw online (web and the Ace app) that Nashua's…read moreAce Hardware had the Tricam 2-Step Stool in stock ( for a week plus). I drove down from Merrimack NH (where I work) to see it and most likely buy it. Walked in the door off school st, looked around. Now I saw to Ace employee's near the check out. One was young, the other older. Asked the younger one that was facing me if he knew where Tricam 2-Step Stool that was in stock was? He looked at me with no reply for about a minute. The older associate that was looking at him said; ' you know where the step stools are, show him'. He brought me to the small area was along a wall. He said: 'here, this all we got and left!'. That pretty much shock me. Well I looked and looked could not see the Tricam 2-Step Stool anywhere that I saw online (showing as in stock at the Nashua Ace Hardware / Pearl st) . So after that lovely customer service experience (not), I decided this a my clue to leave. On the journey to the door, did not see one associate that had a smile, nor any customer connection or follow-ups for any help. I just hopped in my suv in the packing lot across the street and said to my self....I will never never go there again. Funny because the little research I did on the Nahua Ace seemed to very high. Big things on George Katis (owner) and Dave the manager. Some stuff about very good service / helpfully driven there. Well I certainly did not see that, feel that or experience that..... So what will I do? One, share this. Two, I will go the my known good Ace Hardware in Windham NH. Order it and pick it up once it comes in. Also again I have no reason to back to Nashua Ace because of the lack of over sub par service and logistically it is not worth it too. Now please note, I am a very strong supporter of good to great small local businesses but not the ones that don't even try and seem to have toxic atmosphere, pass! Now I do hope others have a better experience then I do at the Nashua Ace. But recommend it, I will not.......Cheers Tom

This is a great family run hardware store that has been around forever. It has a very nice and…read moresupportive staff. I have been a customer for years.

Ace is the place with the helpful hardware folks. The…read moreunfortunate part is they are overpriced compared to Lowes and Home Depot. The other unfortunate thing is that even the largest Ace still does not stock what the big box stores have.

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

There's some things I've always loved about this store. Broad selection while a conveniently…read morecompact store to shop in. But these days ... they aren't keeping up with the accuracy of the prices listed on the shelves. I take a few steps away after my purchases are rung up, wondering, did I remember this wrong? $2-$3 discrepancy, per item, between the shelf price, and what's rung up at the register. Worse, they don't own that *it's* *their* *job* to keep the shelf labels accurate. Yes, they refund to shelf label price, but fire back "It's the computer.", "It's Ace." This is becoming a "shop elsewhere" issue, for me.

They always have what I need. Great selection, great staff and service. I enjoy browsing and the…read morekitchen department is well stocked along with the rest.

Stopped in looking for a specific item today and yes, they had it and a few others in stock. I need…read morea cord storage reel for my extension cord. It's a pain wrapping it up and I'd like an easier method for keeping the thing in one tidy place. The store is tidy and a couple of associates stopped to ask if I needed any assistance browsing. Paying was easy at the self checkout and I was on my way. [Review 18571 overall - 105 in New Hampshire - 2093 of 2022.]

Nasir was great! Needed help finding a Milwaukee tool he was very pleasant and helpful couldn't…read morehave asked for better help from someone! 5 stars!

My recent experiences with the paint department have been mediocre at best. They are extremely slow…read moreand obviously under staffed. I recently called-in my paint order and still had to wait 45 minutes at the counter to get service on a Friday , just to pick up my paint. To add insult to injury, I spoke up in frustration as a number of people came in after me and were served while I was still waiting. I was basically okay to wait until this happened. My suggestion is for you folks to is use a ticketing system similar to what grocery store deli's use. it's extremely simple...or, the paint department counter person could simply ask "who is next?" Leaving your customer to self-manage when they get service is always bad business.

Neither Nashua Wallpaper & Paint, their distributor or the manufacturer of the flooring product…read morewish to take responsibility for the floors installed in our new construction home that were clearly not milled in any quality fashion. They also were not installed per manufacturer guidelines in regard to climate control. Yet, somehow what we have is 'normal' though it isn't. We specifically asked when selecting our flooring product what quality we could expect from the manufacturer and if it was worth it to spend more on a more boutique manufacturer but were assured by NWP that the manufacturer was fine and they had no quality issues. Of course, since we constantly felt like we were a burden to the associate helping us at the time maybe they just didn't feel like dealing with us and instead wanted to rush us out. Either way, run far and run fast.

The people who work there should try smiling and making people feel they are welcome…read more It doesn't take much to be polite and show appreciation.. I wanted to look at some paint but it was roped off. Not sure why, but went somewhere else and purchased my paint. The part that bothered me mostly was the cold and unfriendly people that work there. I won't stop there anymore.

Reeds Ferry Lumber is a super convenient and helpful hardware store, lumber yard and more. Thank…read moreyou.

I went in there the other day to buy recessed lights and asked a dude who worked there but he was…read morevery unhelpful. I ended up asking electrician who came in for shopping. Overall, selections are a OK but people working there seem to be clueless.

Went there an got a 2x6x8 Told guy to cut me 4 pcs at 44"…read moreeach. He put a clamp on the saw which kept falling off. He ended up cutting 4 pcs & not 1 was 44" long 1 over & 3 way under. Ray Charles could have done better