When I first went in to look for a decent lock from my electric bike, the guy was super helpful. I…read morewas skeptic. So I asked about the return policy.He said just hang on to receipt and packaging. Unforeseen events and I had to cancel my debit card and get a new one.I asked if they could give me cash or put it on any other debit card or credit card once i realized that was the card used. But the only option was store credit and he said its POLICY... Im trying to get my car back on road and take care of my Mom and we are low income. I was really bummed out as ill never spend $60 bucks there. So if you ever wanna buy something, just know there's no return policy. Because if you lose your card, or if it's compromised, depending on how much you spend there, you're going to be stuck. He said its "policy". Its 2026 the exchangement of money should be easy. In the end that policy made them lose a customer and I always recommended that place to friends. So loses 100s of future business cause couldn't make a customer happy. He also clearly forgot me as well which was disappointing as I enjoyed 1st chat . 3.8 stars or Whatever on Yelp hopefully they change few things .... ‍

Purchased a snowblower in November, started it up today for the first time today (Our first…read moresnowstorm of the year). It started up, but the drive gear never engaged, it wouldn't move. I called Ace Hardware, within 20 minutes Mark was at my house. He tried a few things and it didn't work, he went back to the store, brought back a technician, unfortunately he couldn't get it working. 45 minutes later, they were back with a brand new working snowblower. Everyone was so helpful, apologetic, and reassured me they would make sure I had a working snowblower for the storm tonight. Mark was amazing and was true to his word. Thank you team at Ace Hardware Nashua, I am will absolutely let everyone know how fantastic your customer service is!!! I truly appreciate all the effort the team took to make sure I have a running snowblower!! ~Jane B, Nashua

This is a great family run hardware store that has been around forever. It has a very nice and…read moresupportive staff. I have been a customer for years.

Ace is the place with the helpful hardware folks. The…read moreunfortunate part is they are overpriced compared to Lowes and Home Depot. The other unfortunate thing is that even the largest Ace still does not stock what the big box stores have.

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.

Great experience yesterday. I went in to this store on a mission, actually 3 missions. Each…read moredepartment I went in to I was greeted and asked if I needed any help. I actually did need help and with that support I was able to find the 3 things I went there for. Shout out to the gentleman who was helping me in plumbing, you're a genius. You saved me time and money, I am grateful for your service.

There's some things I've always loved about this store. Broad selection while a conveniently…read morecompact store to shop in. But these days ... they aren't keeping up with the accuracy of the prices listed on the shelves. I take a few steps away after my purchases are rung up, wondering, did I remember this wrong? $2-$3 discrepancy, per item, between the shelf price, and what's rung up at the register. Worse, they don't own that *it's* *their* *job* to keep the shelf labels accurate. Yes, they refund to shelf label price, but fire back "It's the computer.", "It's Ace." This is becoming a "shop elsewhere" issue, for me.

Stopped in looking for a specific item today and yes, they had it and a few others in stock. I need…read morea cord storage reel for my extension cord. It's a pain wrapping it up and I'd like an easier method for keeping the thing in one tidy place. The store is tidy and a couple of associates stopped to ask if I needed any assistance browsing. Paying was easy at the self checkout and I was on my way. [Review 18571 overall - 105 in New Hampshire - 2093 of 2022.]

Nasir was great! Needed help finding a Milwaukee tool he was very pleasant and helpful couldn't…read morehave asked for better help from someone! 5 stars!

Nashua Wallpaper installed new carpeting in our Worship Space. The project was large, Saint…read moreJosephs the Worker has 750 seats, we also renovated the Narthex, Vesting Sacristy, Chapel, Choir Loft and working sacristy. They provided onsite project management, constant communications, and the workmanship was perfect. Dennis personally was on site everyday to monitor the installation and assist in many other areas as a consultant. I would do another project with them any time. Thomas Moran

My recent experiences with the paint department have been mediocre at best. They are extremely slow…read moreand obviously under staffed. I recently called-in my paint order and still had to wait 45 minutes at the counter to get service on a Friday , just to pick up my paint. To add insult to injury, I spoke up in frustration as a number of people came in after me and were served while I was still waiting. I was basically okay to wait until this happened. My suggestion is for you folks to is use a ticketing system similar to what grocery store deli's use. it's extremely simple...or, the paint department counter person could simply ask "who is next?" Leaving your customer to self-manage when they get service is always bad business.

The people who work there should try smiling and making people feel they are welcome…read more It doesn't take much to be polite and show appreciation.. I wanted to look at some paint but it was roped off. Not sure why, but went somewhere else and purchased my paint. The part that bothered me mostly was the cold and unfriendly people that work there. I won't stop there anymore.

Reeds Ferry Lumber is a super convenient and helpful hardware store, lumber yard and more. Thank…read moreyou.

The phone system and being able to speak to a real person is impossible. All AI no customer service…read moreat all.

They allow a non-functioning self service machine for copying keys to be located in this Lowe's…read morestore in Lowell, MA. My husband tried to get his money back, but customer service says they are unable to assist. Unbelievable! Would give zero stars if I could.