I had a tankless hot water heater that was under warranty. Although they did not sell my specific…read moremodel they were willing to work with me and the manufacture to get it replaced. They charged a very reasonable fee for the paper work and distribution..... I love the fact that companies are so helpful even though they know i won't be buying a lot in the future... but i tell all my construction friends to look them up.

Eric is great. They have every weird fitting I've ever needed, and they will make any custom hose…read moreyou need same day. They've rebuild hard to find hydraulic pistons for me as well.

Always has everything I'm looking for, very helpful as well. I've never had an issue with anything…read morethey've ever made for me, in fact I've had just the opposite. Always pulling me out of binds.

Pet ran through the front door screen window. Needed it repaired ASAP b/c of upcoming party. Brian…read morewas able to do a quick 24 hour turnaround. GREAT quality reconstruction / replacement of door and screen. Highly recommended (as seen on this page)...but, seriously, great service that shows they care about the customer.

Needed my favorite lamp fixed and he got the job done! Great prices and customer service! You have…read moregained a new happy customer! Highly recommend!

Excellent customer service. My wife went in to purchase a new dishwasher. The sales folks presented…read moreall options and did not try to upsell the more expensive choice. So we were pleased with the buying experience to start. Next came the installation, which was on time and professionally done. They subcontracted a plumber to do the work and they noticed a small leak under our kitchen sink while they were here. They fixed that for us at no charge. Next came a problem, and the real reason I felt inclined to write a review. Something was wrong with the control panel in the new dishwasher and the valve to let in the water would not open. They sent out a technician later in the day to confirm the issue. So we were left with a non functioning machine and we're naturally nervous about when this could be resolved. When we called Dracut, they said they would see what they could do. They called us back ten minutes later and told us that the model we ordered would not come in again for a while but they would get us the better, more expensive model installed in two days at no extra cost to us. Now we have a fully functioning and quiet machine and are extremely happy with the service Dracut provided. We understand that issues like this happen that are out of their control, but they recognized the urgency and fixed the problem without any real pushing from us. We would definitely recommend this business!!

The quality of their washing and dishwasher machines have declined in quality over the years and…read moreit takes several weeks for a tech to come out and make repairs if you have a warranty program which I would highly recommend. For our dishwasher that broke a few months back it took several weeks for a tech to show up. When he did, he put back our dishwasher off center. I would recommend going to another retailer and not dealing with Dracut.

We purchased a beautiful chandelier for our entryway along with wall sconces to match. Wendy and…read moreDoug helped tremendously choosing the right lights for our house. It was hard to know the right size and look it would create. We experienced excellent customer service and would purchase all future lighting from them.

And just like that, a one star review becomes a five star. When Roy from Sherwin Williams reached…read moreout to address my concerns he made it clear he wanted to make a bad situation right. And that he did! Thank you Roy! It's amazing what a little extra effort on the part of a business owner can do to rectify a wrong in the eyes of a customer. Good on you SW for having someone like Roy have your back.

The staff at the Brookhaven location is extremely nice and helpful!! Unlike the big box stores such…read moreas Lowe's and Home Depot, the Sherwin gang goes out of their way to ensure that you have everything you need for your next project, and that you understand exactly how to use the tools and products you just purchased. Also their custom color machine is phenomenal!;my wife and I couldn't decide on a color for our daughter's room. Really, the only thing we could agree on was this light teal color found on the Tiffany's jewelry box! Took it to SW and the guys were able to match it no problem!!! My only con with Sherwin are the prices; $40-60 for a gallon? Yikes! However for the customer service and expertise ya can't beat it!!!

I called the store to see if they had icd packs for a cooler. The gentleman who answered the phone…read morewas very kind and respectful. He said "Yes we have them. Let me go check the shelf." He told me he had them. I asked the price and told me that too. I went into the store and asked tine cashier where they were. She looked them up on the computer and told me aisle 3. I got them and went to pay. I liked that I didn't have to wait in line. Another cashier came to the front of the store and took me to pay. There are so many advantages to going to a small hardware store versus a Home Depot. And the number one reason is the customer service. Thank you all for starting my day with a smile!

Apart from the openly MAGA male employees who are as rude as you'd expect, the staff here are very…read morehelpful, and the selection is excellent.

Needed to get a small item for a repairt I was doing on my daughters house. Meeting Charlie and…read morevisiting this store was the best tghing that happened to me yesterday. What a treasure for the Andover and surrounding community.