The company does not honor what their website sells. Awful, misleading, disgraceful, dishonest…read morecustomer service.

Helpful and very knowledgeable people. Well staffed so waits aren't too long. Huge # of items.read more

Clean and easy to find what you are looking for. Nice local store - always help available…read more(sometimes more than needed) :) I prefer smaller stores like this.

At my previous visit to the store, I noticed they now offer knife sharpening. Today, I took all of…read moremy knives of various sizes to have Ace sharpen them. They did a marvellous job. After testing each of them at home, they are sharper than every, like new. I recommend this service, and the store generally, where everyone seems helpful, but not overly so. Love going here.

Helpful staff that listens and tries to assist you. They actually thought about what I was going…read moreto do.

We love going to Mackay hardware for all of our hardware, maintenance and rental needs. We rent…read moretents, chairs, tables and power tools from them whether we are building a deck, fertilizing our lawn or buying new tools. Fast, friendly service is one of the shining reasons we are loyal customers. Thank you to Mason, Austin, Seth, Joel, Emily and if I forget any names, please forgive me. You're all fantastic! Thank you very much!

Used to be pretty bad with Items often out of stock - empty areas and hooks on shelves, items not…read morepriced. However, in the past year or so, has greatly improved with good inventory and helpful employees.

Be aware that online store deals and in-store deals are not the same. When you order online the…read moremerchandise does not come from your store. I found a snowblower online that had free delivery as a current promotion. I bought it from the store but they were not offering free delivery. If I had purchased it online it would have been shipped from a warehouse somewhere with free delivery.

How does great become even better? By paying attention to the little things and dedication to…read moreserving customers. And this dear readers is what Vanderhoof's is all about. Scott and team not only know this business they are committed to serving. I've shared earlier stories and here is another. This past weekend I brought in a pair of garden shears I thought I'd lost and it turned out I left them in the garden all fall and winter. They were rusted beyond recognition and I was so embarrassed to bring them to Scott to see what was possible. Scott smiled as I showed him my buried treasure and asked if I had a few minutes to wait. With that he disappeared into his workshop with the rusted shears. Not even 10 minutes later Scott reappears with an even bigger smile. The shears are good as new and we both wish we had a before picture ( see the after picture below). So there we have it friends. Another memorable moment in my Vanderhoof Hardware journey. Thanks Scott and Thomas for all you do. Enjoy!

great service, well stocked, usually easy parking out on the street. nice to have a local hardware…read morethat helps answer questions

This store never fails to disappoint me. From the lack of…read moreanything I ever go there looking for. The awful store layout and the lack of staff out on the floor to ask for help. I leave here disappointed more often than not. Ok for propane refills. The former Maynard location was better in all ways. Better selection, better layout and better staff.

Absolute best customer service I've seen in a long time. I called in morning because I discovered a…read moredifficult to find Yeti wheeled cooler and this place was last to have it anywhere around and not only did these guys hold it for me, they held it all day till 530pm even though 3-4 other people offered cash on the spot. Just awesome service and I'll be sure to recommend this place to anyone!!

To all the younger staff - You should probably not be condescending and rude when a customer has a…read morequestion. If they aren't of your generation - there's no need to be as verbally nasty as you were to one of your customers. That's the problem with your generation - you show no respect. Karma is a wonderful thing. Grow up.

A model for what a local hardware store should be. Staffed by a mix of adults who know exactly how…read moreto help you. They also employ local kids who are usually pretty helpful, though they are just teenagers so manage your expectations! They are kids working a first job, and I see a lot of people (both in the store and on Yelp) mistake inexperience with rudeness. Selection is good for a local place, though more niche items may require a trip to a larger place. Importantly, they do not carry much of anything in terms of wood and lumber, though they have a decent power tool section, including Craftsman, Milwaukee, and Stihl. Painting, plumbing, hand tools, grilling, house care, yard care, and screws are examples of the areas they cover pretty well. Value is good as well, matching or beating that of places like Lowes or HD, and Ace is a local mainstay.

This is my go-to place for odd items and metric bolts. They really work with you, even if it's not…read morea big sale for them.

I come to this store to purchase chicken feed and for parts for my mower, weed wacker and leaf…read moreblower for annual maintenance. The man at the parts counter is always nice and helpful. My biggest issue is the lack of WiFi. Sometimes you need to google something when shopping and my phone works as well as a brick in the store. Doesn't matter where in the building. Please add WiFi for your customers.

Do not bring your lawn mower in for repair. We dropped off…read morea working lawn mower that just needed an annual tune up - oil change/spark plug replacement. When we finally got it back and went to use it, the engine let off smoke and then died. We could not restart it. Think the old oil was never drained properly, just left in and then topped off with new oil. One of their employees took a working mower that just needed an annual tune up and destroyed it. Contacted O'Connor and the manager was so rude. We had to buy a brand new mower. This was a few years ago so hopefully their service folks improved, and the manager actually provides customer service versus yelling about how his employee could never have made that mistake. Yet they did.

In the relatively short period of time that I have gone to the grow hub I have bought over two full…read morepallets of soil, all my nectar for the gods nutes by the gallon, two blue lab ph pens, a conductivity pen and numerous other products totaling well over 3k. A few days ago i called the owner on the phone and tried to talk to him about an issue I had. he said he was busy had someone at the store and had to go and good luck. Two days later I called and asked for a exchange on a product I wasn't happy with and his response was like I was ripping him off don't know what I'm doing and basically came across like I was a pain in the neck! The way he talked to me on the phone I would rather not deal with him again and drive a half hour out of my way and take my business to emerald city where I know they will appreciate my business. CUSTOMERS BEWARE!

The Grow Hub is definitely the place to go if you want great prices and all the knowledge needed to…read morestart you own garden. The owner really knows the business and will help guide you through the art of mastering hydroponics. Why chance it buying online or at a big box store where the employees know very little about the products. Support your local retailers and get this economy cranking again.