To all the younger staff - You should probably not be condescending and rude when a customer has a question. If they aren't of your generation - there's no need to be as verbally nasty as you were to one of your customers. That's the problem with your generation - you show no respect. Karma is a wonderful thing. Grow up. read more

A model for what a local hardware store should be. Staffed by a mix of adults who know exactly how to help you. They also employ local kids who are usually pretty helpful, though they are just teenagers so manage your expectations! They are kids working a first job, and I see a lot of people (both in the store and on Yelp) mistake inexperience with rudeness. Selection is good for a local place, though more niche items may require a trip to a larger place. Importantly, they do not carry much of anything in terms of wood and lumber, though they have a decent power tool section, including Craftsman, Milwaukee, and Stihl. Painting, plumbing, hand tools, grilling, house care, yard care, and screws are examples of the areas they cover pretty well. Value is good as well, matching or beating that of places like Lowes or HD, and Ace is a local mainstay. read more

Do you know what a wire nut is? I am pretty handy around the house, but a big part of that has come from asking questions. I asked for wire nuts as I came in and was sent to the nuts and bolts isle. The two people there were of absolutely no help on any of the items that I was looking for. read more

Very attentive and knowledgeable service. I needed a 50 cent nut to fix a bolt on a chair. Morgan and Will spent a great deal of time searching for the correct fitting item and even attached it to my chair. Service is OUTSTANDING- the kind of local store we LoVE! read more

I came in for brake fluid. I had no idea what I was doing and one of the lovely employees - Will - helped me refill the brake fluid in the car. Thank you!! read more

We bought a grill from here and were very impressed with the service! They assembled and delivered it which was a huge help, especially given the size. They are always very helpful when we go in. read more

First of all they need to hire employees that will actually put their masks on properly. I asked the young man to put the mask over his nose and within a minute it was down below his mouth again with no concern about safety. I heard another customer ask him to put it up over his nose, saw him shrug and pulled it quickly over his nose to which then fell down. the place feels depressing as the staff shows no sense of energy or enthusiasm to be there. The older gentleman that used to work there embraced customers and welcomed us with an offer to help. These youngsters they hired show no interest in helping, no interest in public safety and no interest in their job. Convenience would offer an easy opportunity to pop in on a regular basis, but the environment tells us to go elsewhere. read more

Rocky's is a great hardware store. I've been shopping there regularly for at least 15 years now: they may not be huge, but they usually seem to have what I need and are good at handling special orders too. The staff is helpful, attentive, and knowledgeable. Definitely my "go-to store" for hardware needs. read more

This is a quality neighborhood hardware store. They've helped me out with everything from replacing a mailbox to patching concrete. Staff is generally experienced, knowledgeable and service oriented. Their prices are fair, although admittedly tend to be slightly higher than the big box stores. However, their sales and promotions are solid and worthwhile. In addition, I've found the Ace store brand hand tools and other products to be an excellent value for the price, especially when on sale. The hand tools carry a lifetime warranty, and Ace branded items like painter's caulk and spray paint have also proven their worth. We've been working on a fixer-upper for the last three years, and have become intimately familiar with all the hardware stores, big box stores, and lumberyards in the area. While it is not the place for building materials or very specialized items, Rocky's is a great place for general home repair and maintenance items, good advice and great service. Also, if you need something they don't carry, you can order from acehardware.com and have it delivered free to Rocky's, which can work out great for heavier/bulkier items. read more

Hit or miss with the service. I've had tremendous service from a couple of people (Bruce the manager being one) and I've had poor service from others (no names but let's just say he's seen his fair share of years and should know better) - even in the same visit (thanks Bruce). read more

Great service, great people! I come here all the time for numerous reasons. The staff are extremely helpful and kind. I live next to Home Depot but chose to go here instead! Love it here definitely recommend it! read more

I needed a tool for a small repair and stopped in on a Sunday morning. The young man that helped us was fantastic. He searched high and low to find us the right tool for the task. His level of attentiveness and persistence won a loyal customer. Thanks! read more

I regularly find myself there during the weekdays for some random item. Always helpful and I usually also find something I didn't need!

I had been shopping at this hardware store for over 25 years. However the service has gone down so much I now avoid this store even though it is perhaps the most convenient to where I live. Asking them to help load 5 bags of fertilizer -- you would have thought I was asking them to carry it home and spread it too. This was the last straw. The staff is arrogant, and actually try to avoid talking to you. There are other better, more customer helpful hardware stores in the area. read more

Bad customer service. Won't accept returns for items bought at other Ace stores. No wonder why people go to Home Depot! Ch can out the Ace in Bedford instead. Far better service and selection. read more

I've never had any issues with the staff here. They've always been helpful, usually friendly, sometimes entertaining. Conveniently located neighborhood hardware store for just about anything you need, from custom paint and cut glass panes, to lawn and garden, to tools and appliances. Recommended. read more