How does great become even better? By paying attention to the little things and dedication to…read moreserving customers. And this dear readers is what Vanderhoof's is all about. Scott and team not only know this business they are committed to serving. I've shared earlier stories and here is another. This past weekend I brought in a pair of garden shears I thought I'd lost and it turned out I left them in the garden all fall and winter. They were rusted beyond recognition and I was so embarrassed to bring them to Scott to see what was possible. Scott smiled as I showed him my buried treasure and asked if I had a few minutes to wait. With that he disappeared into his workshop with the rusted shears. Not even 10 minutes later Scott reappears with an even bigger smile. The shears are good as new and we both wish we had a before picture ( see the after picture below). So there we have it friends. Another memorable moment in my Vanderhoof Hardware journey. Thanks Scott and Thomas for all you do. Enjoy!

great service, well stocked, usually easy parking out on the street. nice to have a local hardware…read morethat helps answer questions

I'm waiting five weeks for a credit from a return brass door handle that I never received and…read morecalled four time having to leave messages without a return call from the store. it's the worst customer service ever. i may have to take them to small claims court to get my refund.

I am so impressed with this company. I had a break in recently and the thief forced open an antique…read moreserver, bending two components of the lock. They are restoring the lock and getting one of their talented craftsmen to create keys. There are no words to describe how grateful I am.

Be aware that online store deals and in-store deals are not the same. When you order online the…read moremerchandise does not come from your store. I found a snowblower online that had free delivery as a current promotion. I bought it from the store but they were not offering free delivery. If I had purchased it online it would have been shipped from a warehouse somewhere with free delivery.

Thay were horrible and stole my money... I had a 20% coupon…read moreand a $5 birthday coupon. I bought somethings and used my coupons. I noticed i get the 20% off and the manager that coupon was for another store, didn,t you see the name! He yelled at me... the guy who checked me out never sais a thing and he ripped the coupon up and through it in the trash instead of telling me i can,t use and he ripped it up so i couldn,t use it all! So i said i want to return the items and could i have my coupons back. They dug the 20% out of the trash and the manger REFUSED TO GIVE ME MY $5 COUPON BACK... AND WE WAS SO SMUG AND PLEASED WITH HIMSELF for screwing me over... i left in tears... this is how they treat senior citizens that are handicapped...

Maynard is the best small shop for projects around the house. They always seem to have the most…read morerandom part that is needed. I also always go to them for smoke detectors, CO detectors, heat detectors, etc. They have really good prices and great customer service!

I went in to pick up a couple things and the woman behind the counter was extremely rude and…read moredismissive. She proceeded to tell me that everything I needed was on back order. I got in my car and checked amazon.com and they have everything I need.I will not go back there, ever.

very helpful service yesterday. they always have given me good advice=but the help from sue and…read moremike in paint dept was awesome,, thank you.

I have been here many times as a Bedford resident, and I have always found the staff to be very…read morefriendly, helpful, and knowledgeable. Highly recommended!

I have been to this store dozens of times. After a while, you get to know who the experienced…read morestaff members are, and they are typically very helpful. Only complaint is that the store is on the smaller size for a Home Depot, so they may not carry everything that you need, and you may have to travel to Watertown's HD to find your item.

You could die here in line, listening to a speaker endlessly repeating 'customer needs assistance…read morein self check out'. Everyone standing behind you would move forward one step.

This is my go-to place for odd items and metric bolts. They really work with you, even if it's not…read morea big sale for them.

One of your drivers about killed me and my elderly father today. Passed us with the road narrowing…read moreto one lane doing 50+ in a 35?? Just to get stopped 3 seconds at the next light!! I know good helps hard to find but you better check your insurance policy...

I went to Concord Lumber today to pickup some hardware and I needed some paint. I went to the paint…read morecounter and stood there for 10min and nobody was around. I stuck my head outback and yelled "Hello" and got no response. I then went up to the front counter and asked if anybody was in the paint department that could help me? The guy at the main counter told me that the guy in the paint dept would be back in just a minute. I walked back over to the counter and again stood there for a minimum of ten minutes and again nobody came to help me. I again walked back to the main counter and again I politely told the same guy as before that nobody had come and that I needed help in the paint department. Again I was told that the paint dept guy would be right over because he had just stepped out back for a minute. I politely told him that he didn't just step out back for a minute because I have been standing over there for 20 minutes at this point but again I walked back to the paint counter stood there. After another 10 minutes past, I could not wait any longer and was pretty frustrated that I had been waiting for a half an hour and that nobody from the main counter did a single thing to try to locate the paint guy and they all were fully aware that I had been standing there for an excessive amount of time. I totally understand that small businesses get busy, but the store wasn't busy! I will go there again sometime in the near future and update this review because I'm hoping today was an oversight. There's no way customer should have to wait a half an hour and basically get brushed off when you asked for help!

I like the team in Butler, been a customer for 15 years. I am not a professional, just a regular…read morecustomer from nearby. I fix things around the house a lot, and Butler always comes through for me. Everyone is helpful, tries to help me pick the right material for the job, and even give me free range to look around in the wood sheds to see if they have something I can use. They have marine ply, and everything I am looking for when I need lumber. I even found them to be generous - I have so much spray paint from when they were trying to move the stock. I don't understand the English language point, I have never had an issue with the staff in the yard or in the store. Great store, I'd recommend them.

WPrrofessional here:. Owner put bucOwner asks me if I was drinking (insinuatonging alcohol)…read morewimmediately when I walked in the door. He had put salt buckets infrontat the end of parkunging sporttsthe front and my bumber apparently nudged one maybe 1 inch. Instead of realizing I drive a 22ft long truck and didnt want to block his exit, he thinks its a good idea to ask his potential clients if they have been drinking alcohol. Not only that, but he sends me e was immensley vague and unhelpful when he did ask what I was looking for. Apparently they moved alltheir screws outside and had the guys tha that couldnt speak english try to understand what I needMNew owner needPlace has reallygone downhill the past couple years. Plus they have some of the highest lumber pricwses arohndubdnd mMaynard. Not going backReallt at y, backed up a cofoot extra because Not good.lasnoisseforP