Be aware that online store deals and in-store deals are not the same. When you order online the…read moremerchandise does not come from your store. I found a snowblower online that had free delivery as a current promotion. I bought it from the store but they were not offering free delivery. If I had purchased it online it would have been shipped from a warehouse somewhere with free delivery.

Thay were horrible and stole my money... I had a 20% coupon…read moreand a $5 birthday coupon. I bought somethings and used my coupons. I noticed i get the 20% off and the manager that coupon was for another store, didn,t you see the name! He yelled at me... the guy who checked me out never sais a thing and he ripped the coupon up and through it in the trash instead of telling me i can,t use and he ripped it up so i couldn,t use it all! So i said i want to return the items and could i have my coupons back. They dug the 20% out of the trash and the manger REFUSED TO GIVE ME MY $5 COUPON BACK... AND WE WAS SO SMUG AND PLEASED WITH HIMSELF for screwing me over... i left in tears... this is how they treat senior citizens that are handicapped...

How does great become even better? By paying attention to the little things and dedication to…read moreserving customers. And this dear readers is what Vanderhoof's is all about. Scott and team not only know this business they are committed to serving. I've shared earlier stories and here is another. This past weekend I brought in a pair of garden shears I thought I'd lost and it turned out I left them in the garden all fall and winter. They were rusted beyond recognition and I was so embarrassed to bring them to Scott to see what was possible. Scott smiled as I showed him my buried treasure and asked if I had a few minutes to wait. With that he disappeared into his workshop with the rusted shears. Not even 10 minutes later Scott reappears with an even bigger smile. The shears are good as new and we both wish we had a before picture ( see the after picture below). So there we have it friends. Another memorable moment in my Vanderhoof Hardware journey. Thanks Scott and Thomas for all you do. Enjoy!

great service, well stocked, usually easy parking out on the street. nice to have a local hardware…read morethat helps answer questions

This store never fails to disappoint me. From the lack of…read moreanything I ever go there looking for. The awful store layout and the lack of staff out on the floor to ask for help. I leave here disappointed more often than not. Ok for propane refills. The former Maynard location was better in all ways. Better selection, better layout and better staff.

Absolute best customer service I've seen in a long time. I called in morning because I discovered a…read moredifficult to find Yeti wheeled cooler and this place was last to have it anywhere around and not only did these guys hold it for me, they held it all day till 530pm even though 3-4 other people offered cash on the spot. Just awesome service and I'll be sure to recommend this place to anyone!!

To all the younger staff - You should probably not be condescending and rude when a customer has a…read morequestion. If they aren't of your generation - there's no need to be as verbally nasty as you were to one of your customers. That's the problem with your generation - you show no respect. Karma is a wonderful thing. Grow up.

A model for what a local hardware store should be. Staffed by a mix of adults who know exactly how…read moreto help you. They also employ local kids who are usually pretty helpful, though they are just teenagers so manage your expectations! They are kids working a first job, and I see a lot of people (both in the store and on Yelp) mistake inexperience with rudeness. Selection is good for a local place, though more niche items may require a trip to a larger place. Importantly, they do not carry much of anything in terms of wood and lumber, though they have a decent power tool section, including Craftsman, Milwaukee, and Stihl. Painting, plumbing, hand tools, grilling, house care, yard care, and screws are examples of the areas they cover pretty well. Value is good as well, matching or beating that of places like Lowes or HD, and Ace is a local mainstay.

They are so helpful in your choices and honest when something just isn't going to work. Although…read moresmall they have a decent selection of flowers and a ton of herbs

I can't say enough about their friendly and efficient service, helping someone who can't find…read moreanything, and frequently doesn't know what he's looking for.

Maynard is the best small shop for projects around the house. They always seem to have the most…read morerandom part that is needed. I also always go to them for smoke detectors, CO detectors, heat detectors, etc. They have really good prices and great customer service!

I went in to pick up a couple things and the woman behind the counter was extremely rude and…read moredismissive. She proceeded to tell me that everything I needed was on back order. I got in my car and checked amazon.com and they have everything I need.I will not go back there, ever.

Not customer friendly! Made a 63 year old woman lift a very heavy item into the car. Refused to…read morehelp for the first time in 20 years for " liability" said the young, able bodied man who carried it to the car. Had figured my husband would take it out at home. I had already paid and needed it so I risked my back and did it. Beware. Get your propane at Russell's instead.

Don't go to this store. This afternoon during the monsoon, Rt 20 was extremely flooded right in…read morefront of the store so cars were going around the flood (which certainly could have been devastating to many cars) by using the car wash and hardware store lots. This must have triggered the employees who pulled out wheelbarrows and a truck to block people from coming through. Why? Not sure as no one was in their lot. They were also yelling at drivers for trying to come through. Unbelievably rude and bad community spirit so I won't be using this store anymore.

There were three people working, but none of them provided any kind of customer service, as far as…read moreI could see. I called ahead for an item to ensure it was in stock, and was assured they had them "in the back"; when I arrived and asked the first person I encountered he seemed put out and told me I must have spoken to someone else; a second person said he'd been the one to speak with me (a 5'1 not-fit-looking woman in my 60's) and that the 6' ladder I was hoping to pick up was at the back of the store. No one offered to help me retrieve it (a tight corner and tricky to get it out and up to the front), nor to help me get it out to my car despite the fact I was obviously struggling. I also asked about sanding materials (blocks), and was shown sanding paper and disks, and then (after repeating my request for blocks), had them pointed out to me - all hung way above my reach. Again, no offer of assistance, or ability to answer my questions about the blocks. Every other Ace I've ever been to is staffed by helpful, knowledgeable folks. This was disappointing. At least I got my ladder at a good sale price, but doubt I'd ever return.

I've been here several times when visiting from out of town, always looking for miscellaneous stuff…read morefor projects at the home of relatives that still live nearby. There has never been anything that I could not find here, and the process of doing the finding is frequently aided by very helpful, friendly staff. The location and parking are convenient for anyone in Wayland, Sudbury, Weston, Lincoln, etc... The store is a mix of dense aisles full of everything you'd want at a hardware store, and an upscale design center near the entrance. A great addition to the town.

I like the team in Butler, been a customer for 15 years. I am not a professional, just a regular…read morecustomer from nearby. I fix things around the house a lot, and Butler always comes through for me. Everyone is helpful, tries to help me pick the right material for the job, and even give me free range to look around in the wood sheds to see if they have something I can use. They have marine ply, and everything I am looking for when I need lumber. I even found them to be generous - I have so much spray paint from when they were trying to move the stock. I don't understand the English language point, I have never had an issue with the staff in the yard or in the store. Great store, I'd recommend them.

WPrrofessional here:. Owner put bucOwner asks me if I was drinking (insinuatonging alcohol)…read morewimmediately when I walked in the door. He had put salt buckets infrontat the end of parkunging sporttsthe front and my bumber apparently nudged one maybe 1 inch. Instead of realizing I drive a 22ft long truck and didnt want to block his exit, he thinks its a good idea to ask his potential clients if they have been drinking alcohol. Not only that, but he sends me e was immensley vague and unhelpful when he did ask what I was looking for. Apparently they moved alltheir screws outside and had the guys tha that couldnt speak english try to understand what I needMNew owner needPlace has reallygone downhill the past couple years. Plus they have some of the highest lumber pricwses arohndubdnd mMaynard. Not going backReallt at y, backed up a cofoot extra because Not good.lasnoisseforP