Found the staff at Robinson very helpful and informative. Can't wait to go back…read more I love having a neighborhood hardware store.

Colossal waste of time and energy to visit an dying store with surly staff in a sad strip mall…read more I hoped to rent a commercial-sized dehumidifier to dry my basement. Another rental place suggested Robinson's so I called. The person who answered the phone told me they had one available. I replied I was on my way. The parking lot was nearly empty. As I approached the front door, I noticed a sign saying "Please Push door." Odd, but whatever. So much for handicapped accessibility. I walked past plenty of clean, well-stocked shelves and thought, "this place is huge." I made my way to the rental counter in the back where I encountered a guy fixing a machine. I inquired about renting a dehumidifier and was told "it was out." Then his interrogation began. "Did you call?" "Yes." "Did you call this store or my store in Hudson?" "This one." I'd only called 30 minutes before. I don't have a photographic memory but I certainly remembered which location I called. "What number did you call?" "508-881-... "Who did you speak to?" "I don't know." The person didn't offer their name. "Well you'd better find out...We only have one and it's out." Really? I understand mistakes happen. I spent enough time in customer service roles myself to realize that the customer is not "always right," but to repeatedly insinuate that a customer is somehow to blame for his staff's laziness or negligence is rude, condescending, and unacceptable. The guy seemed like a typical boomer who was too insecure to admit that he or his staff had made a mistake, let alone apologize to a potential customer. Normally I'd ask when they'd expect their equipment to be returned, but I'd had enough of their attitude. On my way out, their exit door had a sign saying, "Push," so I asked the sullen young man standing behind the register if they were, "too cheap to fix their automatic doors?" "They're $20,000 a piece to fix." Hard to believe this place has been in business since 1874, especially with their rotten attitude.

Been coming here for years, best hardware store around. Great people working here, too. Always…read moreeager to help you with whatever you need.

Greens Hardware has the best service of any hardware store. Knowledgeable helpful friendly staff…read more I would never trade that service for the vacuum that characterizes the big box stores.

To all the younger staff - You should probably not be condescending and rude when a customer has a…read morequestion. If they aren't of your generation - there's no need to be as verbally nasty as you were to one of your customers. That's the problem with your generation - you show no respect. Karma is a wonderful thing. Grow up.

A model for what a local hardware store should be. Staffed by a mix of adults who know exactly how…read moreto help you. They also employ local kids who are usually pretty helpful, though they are just teenagers so manage your expectations! They are kids working a first job, and I see a lot of people (both in the store and on Yelp) mistake inexperience with rudeness. Selection is good for a local place, though more niche items may require a trip to a larger place. Importantly, they do not carry much of anything in terms of wood and lumber, though they have a decent power tool section, including Craftsman, Milwaukee, and Stihl. Painting, plumbing, hand tools, grilling, house care, yard care, and screws are examples of the areas they cover pretty well. Value is good as well, matching or beating that of places like Lowes or HD, and Ace is a local mainstay.

The store was great when they first opened. But over the years service has just gone downhill. I…read morereally want to support my local hardware store. I've tried to buy propane a couple times. But when I arrive there is a sign saying they are out of propane. Today was the final straw. I needed potting soil. I went into the store and showed the cashier which potting soil I wanted on the Ace app. He couldn't look it up on his computer. He told me I had to go outside and find the placard number. Seriously- you can't look up Miracle Grow Potting Soil in your computer? So I went outside. Got in my car. And drove to Home Depot. (Where I just told the cashier what I wanted. They looked it up. I got in my car, drove to the side and a nice young man put it in my car.) So never again wayland Home and Design.

There were three people working, but none of them provided any kind of customer service, as far as…read moreI could see. I called ahead for an item to ensure it was in stock, and was assured they had them "in the back"; when I arrived and asked the first person I encountered he seemed put out and told me I must have spoken to someone else; a second person said he'd been the one to speak with me (a 5'1 not-fit-looking woman in my 60's) and that the 6' ladder I was hoping to pick up was at the back of the store. No one offered to help me retrieve it (a tight corner and tricky to get it out and up to the front), nor to help me get it out to my car despite the fact I was obviously struggling. I also asked about sanding materials (blocks), and was shown sanding paper and disks, and then (after repeating my request for blocks), had them pointed out to me - all hung way above my reach. Again, no offer of assistance, or ability to answer my questions about the blocks. Every other Ace I've ever been to is staffed by helpful, knowledgeable folks. This was disappointing. At least I got my ladder at a good sale price, but doubt I'd ever return.

Terrible, terrible, terrible! The order was originally scheduled to be received on Wednesday. Half…read morearrived on Friday but they claimed it had all been delivered. After a half hour on the phone with customer service they said the rest will arrive on Saturday, tomorrow. I needed the job finished before the weekend. I guess that won't happen.

I am in this Home Depot once a week. Most of the time it's fine nothing great but also no real bad…read moreexperiences. Their lumber is warped and it's hard to find a decent board. That I agree with. But when a cashier refuses to sell you an item because they forgot to take it down is crazy. I even asked for a manager and they refused. So I said I am contacting corporate which I did and now I am here. It's not our fault you are not doing your job by pulling products that should not marked for sale on the floor.

The air tank they sold me was junk, Central Pneumatic being one of their most low-end brands, but…read morethey did accept a return without any drama. Good customer service, and I can speak to the quality of their Bauer line.

pretty pour service here vs other harbor freights in my area , I've bought a lot of toolboxes from…read morehf over the years, all of which have had the pallet on the bottom side of the box when taken out of the Backroom. mine was tipped on its side by one employee and thrown onto the hydraulic table they used to load into my truck , the cardboard it came in had a huge rip in it because of this, luckily he just hit the side bumpers and no damage to the actual toolbox was done. ( only reason I looked was because it was so loud slamming on there) Other than that they are super reluctant to help.Items are often mispriced and they don't honor whats on the shelf(not just one they've had a whole basket full of "3.99 bits that ended up being 12.99" . I've grabbed things that weren't on sale w the sale tags still up... my bad I don't look at the app everytime. called to ask if items are in stock and have been told no basically immediately ... definitely not enough time to check unless that happen to be in front of the shelf everytime

Maynard is the best small shop for projects around the house. They always seem to have the most…read morerandom part that is needed. I also always go to them for smoke detectors, CO detectors, heat detectors, etc. They have really good prices and great customer service!

I went in to pick up a couple things and the woman behind the counter was extremely rude and…read moredismissive. She proceeded to tell me that everything I needed was on back order. I got in my car and checked amazon.com and they have everything I need.I will not go back there, ever.