How does great become even better? By paying attention to the little things and dedication to…read moreserving customers. And this dear readers is what Vanderhoof's is all about. Scott and team not only know this business they are committed to serving. I've shared earlier stories and here is another. This past weekend I brought in a pair of garden shears I thought I'd lost and it turned out I left them in the garden all fall and winter. They were rusted beyond recognition and I was so embarrassed to bring them to Scott to see what was possible. Scott smiled as I showed him my buried treasure and asked if I had a few minutes to wait. With that he disappeared into his workshop with the rusted shears. Not even 10 minutes later Scott reappears with an even bigger smile. The shears are good as new and we both wish we had a before picture ( see the after picture below). So there we have it friends. Another memorable moment in my Vanderhoof Hardware journey. Thanks Scott and Thomas for all you do. Enjoy!

great service, well stocked, usually easy parking out on the street. nice to have a local hardware…read morethat helps answer questions

Found the staff at Robinson very helpful and informative. Can't wait to go back…read more I love having a neighborhood hardware store.

Colossal waste of time and energy to visit an dying store with surly staff in a sad strip mall…read more I hoped to rent a commercial-sized dehumidifier to dry my basement. Another rental place suggested Robinson's so I called. The person who answered the phone told me they had one available. I replied I was on my way. The parking lot was nearly empty. As I approached the front door, I noticed a sign saying "Please Push door." Odd, but whatever. So much for handicapped accessibility. I walked past plenty of clean, well-stocked shelves and thought, "this place is huge." I made my way to the rental counter in the back where I encountered a guy fixing a machine. I inquired about renting a dehumidifier and was told "it was out." Then his interrogation began. "Did you call?" "Yes." "Did you call this store or my store in Hudson?" "This one." I'd only called 30 minutes before. I don't have a photographic memory but I certainly remembered which location I called. "What number did you call?" "508-881-... "Who did you speak to?" "I don't know." The person didn't offer their name. "Well you'd better find out...We only have one and it's out." Really? I understand mistakes happen. I spent enough time in customer service roles myself to realize that the customer is not "always right," but to repeatedly insinuate that a customer is somehow to blame for his staff's laziness or negligence is rude, condescending, and unacceptable. The guy seemed like a typical boomer who was too insecure to admit that he or his staff had made a mistake, let alone apologize to a potential customer. Normally I'd ask when they'd expect their equipment to be returned, but I'd had enough of their attitude. On my way out, their exit door had a sign saying, "Push," so I asked the sullen young man standing behind the register if they were, "too cheap to fix their automatic doors?" "They're $20,000 a piece to fix." Hard to believe this place has been in business since 1874, especially with their rotten attitude.

Great local feel here. Staff is knowledgable and very helpful, usually offered help just after…read morewalking in. They have most all the things you could need and overall a great hardware store experience, worth the trip vs home depot or others.

Been coming here for years, best hardware store around. Great people working here, too. Always…read moreeager to help you with whatever you need.

To all the younger staff - You should probably not be condescending and rude when a customer has a…read morequestion. If they aren't of your generation - there's no need to be as verbally nasty as you were to one of your customers. That's the problem with your generation - you show no respect. Karma is a wonderful thing. Grow up.

A model for what a local hardware store should be. Staffed by a mix of adults who know exactly how…read moreto help you. They also employ local kids who are usually pretty helpful, though they are just teenagers so manage your expectations! They are kids working a first job, and I see a lot of people (both in the store and on Yelp) mistake inexperience with rudeness. Selection is good for a local place, though more niche items may require a trip to a larger place. Importantly, they do not carry much of anything in terms of wood and lumber, though they have a decent power tool section, including Craftsman, Milwaukee, and Stihl. Painting, plumbing, hand tools, grilling, house care, yard care, and screws are examples of the areas they cover pretty well. Value is good as well, matching or beating that of places like Lowes or HD, and Ace is a local mainstay.

The store was great when they first opened. But over the years service has just gone downhill. I…read morereally want to support my local hardware store. I've tried to buy propane a couple times. But when I arrive there is a sign saying they are out of propane. Today was the final straw. I needed potting soil. I went into the store and showed the cashier which potting soil I wanted on the Ace app. He couldn't look it up on his computer. He told me I had to go outside and find the placard number. Seriously- you can't look up Miracle Grow Potting Soil in your computer? So I went outside. Got in my car. And drove to Home Depot. (Where I just told the cashier what I wanted. They looked it up. I got in my car, drove to the side and a nice young man put it in my car.) So never again wayland Home and Design.

I purchased a power shovel from Ace Hardware. No stores had it in stock so it was delivered. It was…read moreclearly a returned item based on the packaging and some assembly tools were missing. I called Wayland Home and design as my local Ace. They didn't hesitate in saying to bring it in. I dropped by and received the best service! They didn't make me feel stupid for not being able to put the thing together and they were of great assistance. They had it ready to roll in about 10 minutes and even tested it to ensure that it was properly working. It's rare to see this type of excellence in customer service these days. While I was waiting, I was noticing how they greeted each customer at the door with an offer to help. Amazing and I'm grateful for their assistance!!

Shout out to Donnie! His fun personality and his dance moves were amazing. He made what should've…read morebeen a mundane trip to HD exciting!! Will be back just for the vibes!

Terrible, terrible, terrible! The order was originally scheduled to be received on Wednesday. Half…read morearrived on Friday but they claimed it had all been delivered. After a half hour on the phone with customer service they said the rest will arrive on Saturday, tomorrow. I needed the job finished before the weekend. I guess that won't happen.

I love Harbor Freight although you definitely need to understand their strengths and weaknesses…read morebefore going in. Their prices are incredible but that comes at a price. I typically shop there for tools that I need once for a particular job but don't need them to be durable for daily use. That has saved me hundreds over the years. For electronics or complicated items that are prone to failure I typically make the investment elsewhere but for most things Harbor Freight is my first stop. The staff is very helpful and friendly - No one else was in line at my last visit and the cashier started chatting with me about Motorcycles (I was buying a lift) and I really enjoyed the banter. I docked one star for the occasional item that goes wrong due to the cheapness of the construction (like a battery tender that boiled my battery) but I should have used my own guidelines to invest in such an important item elsewhere.

The air tank they sold me was junk, Central Pneumatic being one of their most low-end brands, but…read morethey did accept a return without any drama. Good customer service, and I can speak to the quality of their Bauer line.

Maynard is the best small shop for projects around the house. They always seem to have the most…read morerandom part that is needed. I also always go to them for smoke detectors, CO detectors, heat detectors, etc. They have really good prices and great customer service!

I went in to pick up a couple things and the woman behind the counter was extremely rude and…read moredismissive. She proceeded to tell me that everything I needed was on back order. I got in my car and checked amazon.com and they have everything I need.I will not go back there, ever.

This is my go-to place for odd items and metric bolts. They really work with you, even if it's not…read morea big sale for them.