Katie and Brandon at Monnick were amazing! I needed some work on my snowblower. They got it back up and running and returned it to be more the snowstorm! The cost was reasonable and fair. I would recommend them to anyone who needs work done. Their pick up and delivery charge is also fair. they do have a wait list, so if you know you need work dobe, reach out early and they call you back within a reasonable time frame. I've used them before for rentals and a mosquito magnet repair in the past. always happy with their service! They truly give service with a smile! read more

I had some odd jobs to do around my dental office and didn't want to hire out so took to getting few things myself. I didn't know exactly what tools or auxiliaries I'd need need or how to do it myself. But with the vast inventory and amazing help of numerous store clerks, I was able to get all the jobs completed. Lenny was surely rolling his eyes each time I returned with a new request. He was professional, extremely knowledgeable in all facets. Thank you so much Lenny! Monnick on Maple in Marlboro is incredible store! read more

Friendly local place to go if you need basic hardware, paint supplies, some garden stuff, etc...I've gone here twice looking for I thought we're things I should find but did not. One was a Gardeners Bucket with handles and some tree treatment for caterpillars which is early but yet expected to see. Thought to purchase it early before the caterpillars make their appearance then you cannot find the stuff anywhere. Anyway, just thought to save myself a trip to Home Depot and support local small business. read more

Monnick's has many of the small items that you just can't find at the big box stores. And the FRIENDLY and knowledgeable staff really help. They have given me terrific advice on many occasions. read more

I only asked for the maintenance of my snowblower - change oil, eliminate oil leakage and things like that. Instead they replaced many parts and charged me a lot. What is interesting - they sent me preliminary bill (I assume that they were aware what is wrong at that time), but after that they overcharged me by about $30 because they replaced some additional parts without my knowledge. Nobody did not care to ask me whether or not I want those parts to be replaced. Going over their bill I found that they charge additional money for the parts. In my opinion those guys are cheaters, they force their customers to overpay for unnecessary parts and labor. I'll never use their service again and do not recommend this company to anybody. Just find somebody else. Alex G. read more

Supporting small, family-owned business whenever possible is a great way to support your local economy. Monnick Supply and Rental makes it easy to support your local economy by providing a wide range of hardware and household supplies. I have shopped at Monnick for all of my hardware and rental needs since I moved to Marlborough eighteen years ago. Monnick's prices are competitive with the big-box stores but the big-box stores can't even come close to the excellent customer service that Monnick provides. Do yourself a favor and support your local economy by making Monnick Supply your go-to source for all your hardware and rental needs! read more

I often struggle with selecting the right color for my home decorating projects. I recently had a small staining project in which the 'off the shelf' colors would not meet my specific needs. I worked with Katie in the paint department to come up with the right color mixture to yield the proper results. I provided her some wood samples to work with, and she mixed stain colors that would work well with the color of my tile. SHE WAS AMAZING! She was very consultative with selecting the right color and provided me with the specific application instructions, which gave me the confidence to do the work myself. I cannot give a higher recommendation for Katie and Monnick of Marlborough for customer service! I will always go to my home town hardware store! Support small business! read more

I am new to the area and I was looking for a nut-driver to fix something that I bought from IKEA. They had different sizes in store and 2 people helped me to make sure I get the right size as well. Very friendly employees, lots of parking, and the prices are fair! read more

I went in with my chain for my Stihl chainsaw. After listening to the girl BS in the back room for 10 min I knocked on the employee area door for help. She came out and charged me $12. For my saw. She then asked me if it had been sharpened before, I said one time, the saw was new. She told me they ship new Stihl saws w a one time sharpening blade and I needed to buy a new one. After listen to her drop F bombs in conversation, I called my wife for model of my chainsaw to replace. Then I thought I'm being taken. Stihl a reputable company sell a saw that can only be sharpened once??? I left my other purchases on the counter as I waited for my $12. Back while she took on another customer. About another 10 min I got my money and left. I called my dealer who I bought saw from and asked them if it were true, the guy laughed and said no they were taking you for your money. I only giving one star because their covid-19 policy was good in the store. Other than that it would be zero stars. read more

It took them an extraordinarily long time to get my riding mower serviced and ready to go, several weeks. They finally called today to let me know that it was ready and when I asked for the total instead of the $179 I was expecting, maybe a little more for new blades, I was told it was $345! That's a pretty big jump and no one bothered to call and ask if that was alright, they just jacked the price up and I'm stuck. My husband is struggling with cancer, this was a nasty extra expense. No, I would not recommend this company. read more

I love this small store. They are very attentive and have everything I need. I drive past my local hardware store to Monnick Supply on a regular basis. Everyone is so friendly. read more

Have always loved this friendly neighborhood small business. I stopped in yesterday because my fiancé had modified my crutches with thicker padding after a recent surgery. The screws were sticking out on the ends and had gotten caught on things and scratched me a few times, so I was hoping for end caps or something to make things a bit safer/more comfortable. The owner and even a couple of employees disappeared with my crutches and came back with them a few minutes later, the ends now cut off, smooth and safe for me. They would not let me pay for this kind service and send me on my way with just a smile and a wish for a great day. I will continue to give them my business as often as possible and to send others their way! Thank you so much! read more

Horrible costumer service, went in for a repair and took over a month. How do they stay in business I do not get it!

So I took my lawn mower into the store to have a tune up and blade sharpen/ replacement. It took forever to get it back and when I finally got it it wasn't working properly. As you can imagine my frustration after paying $169. I called and spoke with Pat the tool rental manager. He was rude and disrespectful. His first thing to me was that I probably broke it after I picked it up. Never once did he validate my concern. He finally agreed that if I bring it back he'll have the technician look at it while I'm there and said if they did something wrong they would refund me. I bring it on Wednesday at Pat is off but the other guys knew I was coming. The entire time the technician was trying to see what was wrong he was trying to convince that I put bad gas in it. I told him it sounded as if a choke screw needed to be turned up. He cut me off and said there is no screw. He then asked me if I took the air filter off? I told him I wouldn't even know where the air filter was. He replied that they must have forgot to put one in. So he finishes the work and starts it up and it is still just putt putt putt. So now we have confirmed it wasn't "bad gas". I was amazed at what he did next.... he gets another guy to hold the bar so it stays on and he grabs a screwdriver and some sort of meter to check the torque. And turns the screw to sounds the way it should have. In closing that loop we put the mower in my car and all three of us agreed that it wasn't bad gas rather the Screw needed to be turned up and that they will fill Pat in the next day. So I call Pat the next day and he says he doesn't think I deserve any compensation because it was bad gas. I couldn't believe what he was saying. After eat much arguing he says I'll give you 10% just to get rid of you. I said absolutely not and demanded to talk to the owner. He then said the owner would probably not talk to me. He gets back on the phone and says I spoke to the owner and he said $25 refund take it or leave it. Of course I took it. So when I went back in with my Cc no one knew what I was talking about so I had to go back in later in the day. As a side note sears and Mowers and more are only $89 for the same service I later learned. I certainly will never go back nor should anyone. read more

This is your ultimate neighborhood hardware store. They carry almost everything you need for most jobs, costs are reasonable, but the service and accessibility are superb. Experienced people are always available for tips on home improvements. Also a complete array of painting supplies and a rental store attached. I'm a regular over there. read more

A store with a attitude. This was my second visit to Monnick Supply, the first visit was miserable. The staff did not smile and made me feel like I was not welcome. Today , January 15 at 12pm I went back against my own judgement. This time as I entered the store and the front end staff were just if not worse then before. I can not imagine how a store can employ or exist with these types of employees. Never again will I go this this den of misery. read more

I received the same great service as other reviewers mentioned this Saturday. My only Honda key was in two pieces. After discussing my options, Robert made me a duplicate key. He could not have been friendlier or more knowledgeable through the entire process. Will definitely be returning! read more