Terrific crew offering great, friendly service. Ty helped me find plexy glass and cut them to size for my greenhouse saving me time and frustration. I will be a loyal customer. read more

Rude people. Forget the "shop local" nonsense as it pertains to this store. Eric S. below had the same sentiments. Not alone. Go elsewhere, especially if you believe you may need service above and beyond pulling an item off a shelf. Not worth being aggravated by rude staff and stodgy management. My interests are better served shopping elsewhere. HD or Lowes or Tractor Supply (just up the road) in Leicester. read more

GREAT hardware store , they have EVERYTHINGTHING!!! prices are really good. lots of stuff in the back too great people read more

Such nice people! Loved this place! A gentleman even put my small bag of ice-melt in my car for me. I'd go back here before Lowe's or Home Depot any day! Great store!!! read more

Liked going here for their customer service even though big box hardware was much closer to me. Past couple of times I went there customer service going down hill. read more

I've never had any issue while shopping here, but does anyone know why their hours are so weird? Closed before 6 on week nights and not open at all on sundays. Not even open past 6 on saturdays. Just odd. read more

Helpful staff. I picked out what I had gone for quickly. At the register they remembered that the gas heater I was buying gas a part that was not good on it so she called over another gentleman. When I explained what I was buying he said 'hold on, I'm going to give you something else- people are saying the aluminum elbow is too easy to crush.' He went and got me a steel elbow and recommended some sealant as well. He gave me the elbow piece for free saying it would be a much better option. read more

Poor customer service . would not return a laser level I bought a week ago and used for 5 mins and realized it wouldn't do what I needed so I put it back in its case and went to return it . every time I'm In there they follow me like I'm a thief as well. dont go there support another small business read more

Barrows will not honor warranty on a product unless it was purchased from them. The manufacturer warrants the product but Barrows will not provide this service. read more

Generally, I can depend on smaller hardware stores for good customer service and knowledgeable staff. Here, however, the service was far from friendly. The prices were terrible and the items that I needed were not stocked. My advice is to just go somewhere larger with more items available at more competitive prices. read more

Great store, if you can ever make it when they're open. Every time I try to go, they're closed. I'd like to see it close a little later than 530, and maybe some Sunday hours. I hate having to go all the way to Home Depot. read more

Not a reputable seller who clearly can't own up to mistakes. Purchased a $500 water heater and we realized one of the pipes was completely damaged. Brought it back immediately and they refused to refund or exchange it until nearly 30 mins of back and forth arguing. Calling your customers liars is a sure way of keeping a loyal clientele. Even after they reluctantly exchanged it they gruntled the entire way loading it on the truck. I wanted to support local companies but I will be taking my business elsewhere. Such a shame. read more

This is a great place to go. They have a large variety of different things so I can always find what I am looking for. This place is better then Home Depot . They have a knowledgeable staff and you get TLC service when you walk in. They always have answers for all my questions. People its time to start going here instead of Home depot . read more

I tried to return an item that I bought a Barrows roughly one year ago. It was a toilet seat, new and still in cellophane wrapping. I had a different shape toilet installed, the spare seat was no longer needed. WITHOUT A RECEIPT BARROWS, WOULD NOT TAKE IT BACK OR GIVE STORE CREDIT. I will never purchase another item from this store, public be warned of the lack of customer service. read more

As a business owner, I know whenever I need anything, I can go to Barrows. Instead of paying my staff to go to 4 or more stores, I save money by sending them here. It 's like a mini organized Spag's. The staff is friendly, super knowledgeable, professional, and AVAILABLE! They pride themselves in service, selection, and cleanliness. I told my wife, if I die and you need something for the house, go to Barrow's. They 'll help you. read more