NE Hydro provides excellent service and the staff is knowledgeable on all of their products. The…read morestaff member here consistently provide great advice for my gardens and propagation set up.

Bryan (as well as the rest of the staff) were top tier in both their knowledge and patience with me…read moreas a brand new customer trying to get started in growing. All of my needs were satisfied. They carry everything from entry level to pro level in a very clean and organized storefront. Anything they don't have, they can get in pretty quickly. I highly recommend doing business with them for all of your plant care needs. Ask for Bryan, but anyone there would be thrilled to help you!

This is the best store for grow needs inside the 128 loop…read more They have anything and everything you could want or need, are friendly and helpful. I suggest coming here even if you have to travel a bit. The cost savings will make up for any extra drive you might have to make. They are only open until 7:00 so plan accordingly.

There's no place better from beginners to experienced growers to get the stuff you need . The staff…read moreis extremely helpful and walked me step by step threw my first grow and had amazing success.

Hydroponic equipment, light fixtures, soil, and nutrients for indoor gardening and hydroponics,…read morealong with great customer service. Parking is always available. Great and convenient location!

Cool hidden gem....had everything I needed for a good price deff going back . Hard to notice but…read moreits deffinetly worth a visit.

What can zi say...this is THE place to stop into if you like growing or taking 420 or other things…read more Never been to a business that's more helpful . The entire staff has very high values and wants to ensure their customers understand all of the different aspects to our hobbies. After buying many many different cart batteries, disposable carts and more, simply opening this door opened my ...do ur self a favor and try some 420 (get spiritual) and make some cool friends. Whatever you do just stop buying all the fast food and sitting ur @ss on the couch‍ P.S. dear owner, pls look at carrying these in photo they are, sublime and ur customers will probably love them!

I would highly recommend Matts Hydroponics to find all those easy to find, and more importantly,…read morehard to find items. I have shopped here multiple times and always receive friendly helpful customer service. Dana not only helped me find the items I was looking for, but also carried them to my car for me, which is great customer service. Thank you, Dana and Matts Hydroponics. See you next time.

Always got the goods for growing. I travel from another state just to go here because if I need it…read moreI'm coming back with goods to get it done and alot of places might not have product or order it. Worth taking trip to check out. No issues and everybody was cool. Check em out! Place has been here awhile under different owner but always been good store even for just a visit to look around. You'll buy something lol enjoy! Good growing all

I have gone here for the last time. The skinny guy with no teeth is so rude. He says the phrase…read more"yeah yeah yeah" every 30 seconds, its like dealing with Beavis and Butt-Head. The skinny guy constantly tries to sell used equipment out of the back of his car. Very unprofessional stay away. I'll be shopping at the shop over in Cranston from now on. Better pricing, super friendly and they help you carry your purchase out to your car.

I bought a $300 Puffco Proxy here (vape device) and when I got it home it would not take a charge…read moreand was clearly defective. I brought it back to the store 4 days later with my receipt looking for an exchange (not a refund) and despite a clearly stated return policy printed on their receipt, they guy behind the counter (who was rolling a joint when I walked in and seemed put out by the fact that there was a customer he had to interact with) pointed to a small, hand-written sign that says "all sales final" that was taped to the end of a counter knee-high where yo cant see it if youre standing at the register and refused to do anything more. So basically I spent $300 on a device that didn't work, and when I asked if I could exchange it for another one they told me I was shit out of luck, to go piss up a rope, or whatever other euphemism you can think of that essentially means "we got your money sucker and we don't care that we sold you a defective product". I've never been treated so dismissively, and I've also never written a yelp review, but this was so egregious that I want to make sure people are aware of their customer service policy (basically that it's nonexistent) and take their business elsewhere to a place that appreciates their customers.

This store is the worst in my experience. It wasn't always like that because when the store opened…read morein Milford it was amazing. The workers were educated and very helpful. I don't know what changed in the last year but they have zero selection with vape products. The value of customer service and the store as a whole is would give a negative review. I live five minutes from this store. I saw my friends starting to struggle to get a hold of certain products that they are told repeatedly that are coming in next shipment. The time comes and then are told yet again next shipment. Customer gets upset so the gentleman at the front desk with take down your information and say he'll be so kind to reach out when the product comes and he'll hold it just for you because that's how much he cares..... to then not do any of that. When people told me it was happening to them I didn't really believe it because I always got the products needed, that was until the beginning of 2024. Since this year something has changed so drastically with this store and the fact they don't value their customers anymore. It's sad because price wise is not bad compared to other stores. I called in today and said "hey this is my monthly/bi monthly check in. I haven't gotten a call again. Did you hold a pack of coils/tanks for me?" To be told that he reached out to me. I said I was never contacted by the shop. The number is saved in my phone, never have gotten a VM. I said please check what date you contacted me so I can look up on my end any incoming calls on that day. Time goes by with out saying anything and I am told that the computer wiped that day clean so he can't tell me because it's been "erased" . Really?! Save your time, save your sanity. This store will gaslight you and make you feel like they're wanting to service you when they could really care less. If anyone would like to know it's been almost 7 months since I bought anything from this store. No fault of my own, I would be happy to buy things needed from this store while waiting for my packages to arrive. Sometimes things happen & it would be great to be able to have a store that had what was need and great service. I ask for the owners name and contact information. My friend in the past (about 2023, end of the year) talked to him and told the owner exactly what I'm saying now. My friend eventually got her vape stuff but the cycle still repeats. I was given the Webster locations phone number to contact Matt. I would give that experience a negative review as well due to the fact online it says the stores open. However, you call and the phone just rings, no voicemail.... Rang for 2-3 min straight. So can't even get ahold of the owner either. Do better, this is the reason small businesses fail.

I haven't been to this location but was recently at their seekonk shop and love the huge selection…read moreof everything. Which is as expansive as shopping at Amazon and maybe a little more money so the service is what should set it apart. Unfortunately the person working at the time was rude in my opinion. I mentioned I was having a problem with WPM white powder mildew and what products I've tried . And the sales guys just he never had that problem it must be the humidity . I do have two hydrometers and know what my humidity is. I said that and his answer was " I don't know , I just talk to growers all day. " well I'm trying to information. About how to fix my problem it's a common problem , you sell products to help it , aren't you in the business of selling grow products ?? Anyways I felt he was very condescending to me . I can always buy stuff online and what keeps local stores open is the people who you deal with that build a community. The store has the biggest selection I just wish my help more helpful that day. If you give poor service people write reviews online , treat everyone kindly.

I wish I had found out about this place before! I was charged almost a $100 a bulb my first grow…read morearound. Came here to try this place... same bulb that I bought for $90 over here was $35! Definitely the place to go to if you're new to growing! Very informative. Tom is awesome.

AWESOME store.....always eager to help me!!! I am a first…read moretime grower......ask for Dylan he's the best over there (I think) always there when I need him to answer any and all questions! Got my entire set up there!!

GrowSmart in Randolph, MA is a total ripoff that preys on people that are new to growing and…read morehaven't done research about the products they are buying. They only care about making a buck, and don't respect their customers enough to tell them the truth. I went GrowSmart once before looking for Nectar for the Gods nutes, and I left without buying anything because the prices were outrageously high. About $10 more for each bottle than anywhere else. Today (because my go-to store is closed on Sunday), I made the mistake of giving them another shot. I called GrowSmart to see if they had what I needed and asked what the prices were. Unsurprisingly, they were each 6 dollars more than my normal store. I told myself that it's fine, I'll pay extra for the convenience of getting the products a day earlier. I arrived at the store and the person working there was in the middle of a sale. He told me to wait a second while he finished ringing it up. While I was waiting, I noticed another customer standing by the cash register. I asked him if he was new to growing and he said yes. I asked him if he had done research on the products he was buying and he said no. I glanced at the pile of stuff (a grow kit) that was on the counter by the register, and noticed that the salesperson was selling this new and naive customer obsolete technology, that is far from state of the art. I asked the salesperson how much the products were and he told me the price (which was outrageous for what it was). I then tried to tell the customer that he should do his research and that some of the products (the lights especially) were old technology that nobody uses anymore. I told him he should use LED lights which are much better for a variety of reasons. The salesperson overheard this conversation and was getting more and more antsy as I continued to talk. He interrupted me, saying that in order to get the lights I was talking about, the "start up costs are much higher, about $1000." I responded that that is not true, because I got mine for less than $200. The salesperson then asked what lights I use, and I told him, to which he responded that "those are bad lights." They are actually great lights that thousands of people use with great success, and I started showing the customer pictures of grows using the lights I was talking about. The salesperson knew he had been caught ripping off this naive customer and might lose the sale (rightly so). He became irate. He claimed that I was "making the other customers uncomfortable". (Well, they should be uncomfortable wasting money on obsolete technology that will need to be replaced immediately!) He then said, "I remember you, you came in the store once before and didn't buy anything!" Yes, I came in the store once before, and didn't buy anything because the prices were way higher than a store less than 2 miles down the street. This time, I was going to buy something even though I knew it was overpriced. He then said that I was disrespecting him in front of a customer and kicked me out of the store! So apparently in this store customers are not allowed to share opinions. Red flag #1. And, customers are not allowed to browse without buying. Red flag #2. When customers do share opinions that are different from a salespersons, they are kicked out of the store! Red flag #3. This way of operating is predatory and immoral. They might as well be physically stealing cash out of their customers' pockets. The worst part is that they know exactly what they are doing. It is not as if the salesperson didn't know the product was a poor choice for the customer. He knew, and was actively pushing it on him without telling him about other (cheaper and more efficient) options. This was obvious, because instead of responding to my comments with reasons why the product he was selling was a good choice, he simply kicked me out of the store so he could continue the ripoff. Any store that kicks out customers for telling other customers their opinion about what they are buying cannot be trusted. I will never be going back, and I suggest that anyone reading this go elsewhere. Between the prices and the salespeople, there is really no reason to shop here when there are better alternatives both in the local area and online. If I could give zero stars, I would.