I bought a $300 Puffco Proxy here (vape device) and when I got it home it would not take a charge…read moreand was clearly defective. I brought it back to the store 4 days later with my receipt looking for an exchange (not a refund) and despite a clearly stated return policy printed on their receipt, they guy behind the counter (who was rolling a joint when I walked in and seemed put out by the fact that there was a customer he had to interact with) pointed to a small, hand-written sign that says "all sales final" that was taped to the end of a counter knee-high where yo cant see it if youre standing at the register and refused to do anything more. So basically I spent $300 on a device that didn't work, and when I asked if I could exchange it for another one they told me I was shit out of luck, to go piss up a rope, or whatever other euphemism you can think of that essentially means "we got your money sucker and we don't care that we sold you a defective product". I've never been treated so dismissively, and I've also never written a yelp review, but this was so egregious that I want to make sure people are aware of their customer service policy (basically that it's nonexistent) and take their business elsewhere to a place that appreciates their customers.

This store is the worst in my experience. It wasn't always like that because when the store opened…read morein Milford it was amazing. The workers were educated and very helpful. I don't know what changed in the last year but they have zero selection with vape products. The value of customer service and the store as a whole is would give a negative review. I live five minutes from this store. I saw my friends starting to struggle to get a hold of certain products that they are told repeatedly that are coming in next shipment. The time comes and then are told yet again next shipment. Customer gets upset so the gentleman at the front desk with take down your information and say he'll be so kind to reach out when the product comes and he'll hold it just for you because that's how much he cares..... to then not do any of that. When people told me it was happening to them I didn't really believe it because I always got the products needed, that was until the beginning of 2024. Since this year something has changed so drastically with this store and the fact they don't value their customers anymore. It's sad because price wise is not bad compared to other stores. I called in today and said "hey this is my monthly/bi monthly check in. I haven't gotten a call again. Did you hold a pack of coils/tanks for me?" To be told that he reached out to me. I said I was never contacted by the shop. The number is saved in my phone, never have gotten a VM. I said please check what date you contacted me so I can look up on my end any incoming calls on that day. Time goes by with out saying anything and I am told that the computer wiped that day clean so he can't tell me because it's been "erased" . Really?! Save your time, save your sanity. This store will gaslight you and make you feel like they're wanting to service you when they could really care less. If anyone would like to know it's been almost 7 months since I bought anything from this store. No fault of my own, I would be happy to buy things needed from this store while waiting for my packages to arrive. Sometimes things happen & it would be great to be able to have a store that had what was need and great service. I ask for the owners name and contact information. My friend in the past (about 2023, end of the year) talked to him and told the owner exactly what I'm saying now. My friend eventually got her vape stuff but the cycle still repeats. I was given the Webster locations phone number to contact Matt. I would give that experience a negative review as well due to the fact online it says the stores open. However, you call and the phone just rings, no voicemail.... Rang for 2-3 min straight. So can't even get ahold of the owner either. Do better, this is the reason small businesses fail.

Hydroponic equipment, light fixtures, soil, and nutrients for indoor gardening and hydroponics,…read morealong with great customer service. Parking is always available. Great and convenient location!

Cool hidden gem....had everything I needed for a good price deff going back . Hard to notice but…read moreits deffinetly worth a visit.

I'm from LA and looking to set up my aging parents with a grow. The owner (her name is "T") was…read moreamazing! She was extremely knowledgeable about everything in her store, and advised what would be needed from the ground up for both soil & hydro grows. She correctly stressed CANNA's products are the Cadillac of hydroponics, but pointed out relevant brands at every price point. She doesn't give a "hard sell" pitch; selling through knowledge. For Rhode Islanders looking to improve /fix their existing grow, or for those looking to grow for the first time, I highly recommend Liquid Sun.

I wish I could give a quarter of a star. The customer service is beyond horrible. The woman is not…read morehelpful!!! At all......Not knowledgable on anything with gardening. Waste of time. Just a heads up.

What can zi say...this is THE place to stop into if you like growing or taking 420 or other things…read more Never been to a business that's more helpful . The entire staff has very high values and wants to ensure their customers understand all of the different aspects to our hobbies. After buying many many different cart batteries, disposable carts and more, simply opening this door opened my ...do ur self a favor and try some 420 (get spiritual) and make some cool friends. Whatever you do just stop buying all the fast food and sitting ur @ss on the couch‍ P.S. dear owner, pls look at carrying these in photo they are, sublime and ur customers will probably love them!

I would highly recommend Matts Hydroponics to find all those easy to find, and more importantly,…read morehard to find items. I have shopped here multiple times and always receive friendly helpful customer service. Dana not only helped me find the items I was looking for, but also carried them to my car for me, which is great customer service. Thank you, Dana and Matts Hydroponics. See you next time.

Amazing store for any plant lover whether you're a beginner or master gardener. Super friendly and…read moreknowledgeable staff!! Prices are very fair. I can't say enough great things about this place, I highly recommend it!!

Recently moved to Quincy and didn't want to go to Lowe's or Home Depot to buy plants. I called up…read morethis store and asked if they had any low light plants for purchase. The owner of the store answered the phone and said they did have some. I went and she had a very nice selection of plants of all types! And the store is very aesthetically pleasing. I will definitely come back to buy more plants from them! They have very competitive prices as well!

This is the best store for grow needs inside the 128 loop…read more They have anything and everything you could want or need, are friendly and helpful. I suggest coming here even if you have to travel a bit. The cost savings will make up for any extra drive you might have to make. They are only open until 7:00 so plan accordingly.

There's no place better from beginners to experienced growers to get the stuff you need . The staff…read moreis extremely helpful and walked me step by step threw my first grow and had amazing success.

Came in yesterday and had the best experience! I wish I caught the name of the guy working, but he…read morewas extremely helpful in helping me find product I needed, friendly, and helped me carry my heavy bag to my car! It's a wee bit pricier than I would normally want, but still super great value for what I was looking for. 100% coming back and would recommend if you need dirt, basic tools, and I hope to come back for some of their plants when I'm not absolutely drowning in them. Thanks so much for the great experience, helped me so much with my rainy Monday!

Started "growing" this year, and was interested in a set up to dry, then grow after that…read more Did a little research online, and had a basic idea on what I wanted. Before stopping here, I went to a couple of other shops. When I asked questions at either shop, one shop was giving me basic answers, and the other one wasn't helpful at all. After this, I really started to lose interest. We found this place and stopped in. One employee, Nathen I believe was so helpful, and he answered any questions I had. After that exchange we decided to buy a complete kit from them. I took it home, set it up and was very satisfied. I think this place will now be my first stop for any hydroponics.

NE Hydro provides excellent service and the staff is knowledgeable on all of their products. The…read morestaff member here consistently provide great advice for my gardens and propagation set up.

Bryan (as well as the rest of the staff) were top tier in both their knowledge and patience with me…read moreas a brand new customer trying to get started in growing. All of my needs were satisfied. They carry everything from entry level to pro level in a very clean and organized storefront. Anything they don't have, they can get in pretty quickly. I highly recommend doing business with them for all of your plant care needs. Ask for Bryan, but anyone there would be thrilled to help you!