I bought a $300 Puffco Proxy here (vape device) and when I got it home it would not take a charge…read moreand was clearly defective. I brought it back to the store 4 days later with my receipt looking for an exchange (not a refund) and despite a clearly stated return policy printed on their receipt, they guy behind the counter (who was rolling a joint when I walked in and seemed put out by the fact that there was a customer he had to interact with) pointed to a small, hand-written sign that says "all sales final" that was taped to the end of a counter knee-high where yo cant see it if youre standing at the register and refused to do anything more. So basically I spent $300 on a device that didn't work, and when I asked if I could exchange it for another one they told me I was shit out of luck, to go piss up a rope, or whatever other euphemism you can think of that essentially means "we got your money sucker and we don't care that we sold you a defective product". I've never been treated so dismissively, and I've also never written a yelp review, but this was so egregious that I want to make sure people are aware of their customer service policy (basically that it's nonexistent) and take their business elsewhere to a place that appreciates their customers.

This store is the worst in my experience. It wasn't always like that because when the store opened…read morein Milford it was amazing. The workers were educated and very helpful. I don't know what changed in the last year but they have zero selection with vape products. The value of customer service and the store as a whole is would give a negative review. I live five minutes from this store. I saw my friends starting to struggle to get a hold of certain products that they are told repeatedly that are coming in next shipment. The time comes and then are told yet again next shipment. Customer gets upset so the gentleman at the front desk with take down your information and say he'll be so kind to reach out when the product comes and he'll hold it just for you because that's how much he cares..... to then not do any of that. When people told me it was happening to them I didn't really believe it because I always got the products needed, that was until the beginning of 2024. Since this year something has changed so drastically with this store and the fact they don't value their customers anymore. It's sad because price wise is not bad compared to other stores. I called in today and said "hey this is my monthly/bi monthly check in. I haven't gotten a call again. Did you hold a pack of coils/tanks for me?" To be told that he reached out to me. I said I was never contacted by the shop. The number is saved in my phone, never have gotten a VM. I said please check what date you contacted me so I can look up on my end any incoming calls on that day. Time goes by with out saying anything and I am told that the computer wiped that day clean so he can't tell me because it's been "erased" . Really?! Save your time, save your sanity. This store will gaslight you and make you feel like they're wanting to service you when they could really care less. If anyone would like to know it's been almost 7 months since I bought anything from this store. No fault of my own, I would be happy to buy things needed from this store while waiting for my packages to arrive. Sometimes things happen & it would be great to be able to have a store that had what was need and great service. I ask for the owners name and contact information. My friend in the past (about 2023, end of the year) talked to him and told the owner exactly what I'm saying now. My friend eventually got her vape stuff but the cycle still repeats. I was given the Webster locations phone number to contact Matt. I would give that experience a negative review as well due to the fact online it says the stores open. However, you call and the phone just rings, no voicemail.... Rang for 2-3 min straight. So can't even get ahold of the owner either. Do better, this is the reason small businesses fail.

Amazing store for any plant lover whether you're a beginner or master gardener. Super friendly and…read moreknowledgeable staff!! Prices are very fair. I can't say enough great things about this place, I highly recommend it!!

Recently moved to Quincy and didn't want to go to Lowe's or Home Depot to buy plants. I called up…read morethis store and asked if they had any low light plants for purchase. The owner of the store answered the phone and said they did have some. I went and she had a very nice selection of plants of all types! And the store is very aesthetically pleasing. I will definitely come back to buy more plants from them! They have very competitive prices as well!

Kat and Dave are the best and the store has to be the nicest around. Good prices, great expertise…read moreand a great vibe inside and out. For pros or rookies alike, they will take care of you. That's all I can say!

Best grow store in area!! Staff is helpful and knowledgeable. I only shop here. Thanks Dave, Kat,…read more& Mike!!!

Found AGH via Advanced Nutrients Locator tool and couldn't be more thrilled. I'm done with the…read morewhole expired sketchy stock from Amazon route so why not support a local business in person. Great selection of Advanced Nutrients of course and lots of others that look worth exploring. Very nice selection of individual nutrients to suit almost any customization including organic. But wait, there's more! Reflector hoods you ask? Yep. Lights? Bulbs? Yeppers. Tubing, air stones, rooters, snips, netting & every other kind of hydro item you could ever need from novice to expert and hate shopping for online and can't wait for shipping because you need it now?? Ding Ding Ding! We have a winner! Julia was not only super friendly and helpful but really reeeally knows her stuff which made stocking up a breeze. Thanks!

From the owner: Always Green Hydroponics is your one-stop organic and hydroponic gardening store, offering…read moreeverything for your indoor and outdoor gardening needs. We stock a complete line of fans, grow media, CO2 equipment, grow lights, plant nutrients, fertilizer supplements, hormones, fertilizers, plant propagation, ozone, can filters, timers, atmosphere controllers, pH, organic nutrients, indoor gardening equipment and hydroponic supplies. We know hydroponics and organics. We understand nutrients and the proper usages of them. We know the proper lighting systems based on your gardening project. We know and understand the products we sell. Our knowledge and passion to teach you ensures you a healthy harvest.

NE Hydro provides excellent service and the staff is knowledgeable on all of their products. The…read morestaff member here consistently provide great advice for my gardens and propagation set up.

Bryan (as well as the rest of the staff) were top tier in both their knowledge and patience with me…read moreas a brand new customer trying to get started in growing. All of my needs were satisfied. They carry everything from entry level to pro level in a very clean and organized storefront. Anything they don't have, they can get in pretty quickly. I highly recommend doing business with them for all of your plant care needs. Ask for Bryan, but anyone there would be thrilled to help you!

I haven't been to this location but was recently at their seekonk shop and love the huge selection…read moreof everything. Which is as expansive as shopping at Amazon and maybe a little more money so the service is what should set it apart. Unfortunately the person working at the time was rude in my opinion. I mentioned I was having a problem with WPM white powder mildew and what products I've tried . And the sales guys just he never had that problem it must be the humidity . I do have two hydrometers and know what my humidity is. I said that and his answer was " I don't know , I just talk to growers all day. " well I'm trying to information. About how to fix my problem it's a common problem , you sell products to help it , aren't you in the business of selling grow products ?? Anyways I felt he was very condescending to me . I can always buy stuff online and what keeps local stores open is the people who you deal with that build a community. The store has the biggest selection I just wish my help more helpful that day. If you give poor service people write reviews online , treat everyone kindly.

I wish I had found out about this place before! I was charged almost a $100 a bulb my first grow…read morearound. Came here to try this place... same bulb that I bought for $90 over here was $35! Definitely the place to go to if you're new to growing! Very informative. Tom is awesome.