Not customer friendly! Made a 63 year old woman lift a very heavy item into the car. Refused to…read morehelp for the first time in 20 years for " liability" said the young, able bodied man who carried it to the car. Had figured my husband would take it out at home. I had already paid and needed it so I risked my back and did it. Beware. Get your propane at Russell's instead.

Don't go to this store. This afternoon during the monsoon, Rt 20 was extremely flooded right in…read morefront of the store so cars were going around the flood (which certainly could have been devastating to many cars) by using the car wash and hardware store lots. This must have triggered the employees who pulled out wheelbarrows and a truck to block people from coming through. Why? Not sure as no one was in their lot. They were also yelling at drivers for trying to come through. Unbelievably rude and bad community spirit so I won't be using this store anymore.

One of your drivers about killed me and my elderly father today. Passed us with the road narrowing…read moreto one lane doing 50+ in a 35?? Just to get stopped 3 seconds at the next light!! I know good helps hard to find but you better check your insurance policy...

I went to Concord Lumber today to pickup some hardware and I needed some paint. I went to the paint…read morecounter and stood there for 10min and nobody was around. I stuck my head outback and yelled "Hello" and got no response. I then went up to the front counter and asked if anybody was in the paint department that could help me? The guy at the main counter told me that the guy in the paint dept would be back in just a minute. I walked back over to the counter and again stood there for a minimum of ten minutes and again nobody came to help me. I again walked back to the main counter and again I politely told the same guy as before that nobody had come and that I needed help in the paint department. Again I was told that the paint dept guy would be right over because he had just stepped out back for a minute. I politely told him that he didn't just step out back for a minute because I have been standing over there for 20 minutes at this point but again I walked back to the paint counter stood there. After another 10 minutes past, I could not wait any longer and was pretty frustrated that I had been waiting for a half an hour and that nobody from the main counter did a single thing to try to locate the paint guy and they all were fully aware that I had been standing there for an excessive amount of time. I totally understand that small businesses get busy, but the store wasn't busy! I will go there again sometime in the near future and update this review because I'm hoping today was an oversight. There's no way customer should have to wait a half an hour and basically get brushed off when you asked for help!

Every time I go the woman there is courteous and helpful. Whether I am buying something or getting…read moresomething repaired. Her prices are very reasonable for a small business. I'd certainly rather go here Than to Home Depot. Very glad we have this place in our community.

If you need screens, lamp repair or keys. Picture hooks and advice on most anything, this is the…read moreplace. Service with precision! Also now TOYS. Lots of great stuff at great prices!

I recommend Act Hardware to any home owner or landlord. Instead of eating time at Home Depot, where…read morethere are time of ",, workers' who',s common answer is "not sure". At Ace every service member is friendly and knowledgeable about EVERYTHING they carry in the store. They lead you right to it. The prices are a good value too.

Nice folks in here don't get me wrong, real salt of the earth types. They do run a good business…read more If I owned a CENNAHVILLE Real Estate Empire I would probably be a frequent customer, but I digress. I have to question AG's decision to affiliate with ACE Hardware. I bought an item from ACE Hardware directly via their website and had it shipped to their store. I also purchased a few items directly from A.G. Again pleasant experience, real hard working knowledgeable folks in here. It really is a call back to the hardware stores of yesteryear at A.G. Well the item I purchased from Ace's website did not meet my needs and I tried to initiate a return with A.G. But they sent me packing and to deal directly with ACE. I understand it's ACE policy and I technically did not pay for them for that item. I just feels like if the local stores are going to accept shipments from ACE they should be able to initiate an Return Merchant Authorization as well. I called ACE numerous times and even Tweeted at them, but I was blown off. So now I'm out $40 dollars for a tool I don't use and could be sold as new again. They did not honor their 30 day return policy. Yes, I understand we are in "uncertain" times, but it just felt off putting. I had to buy a mini-fridge from Home Depot recently the unit I got was defective out of the box. Home Depot took the fridge back and refunded my money post-haste. Markets and customers change and I guess I will take my business elsewhere, but it feels like ACE has some really outdated policies and procedures in handling customer disputes.

I've been shopping at Koopman's for years, and they've consistently provided excellent service…read more There always seem to be plenty of knowledgeable staff available to answer questions or help you find what you need. While their selection isn't as extensive as the big-box home improvement stores, they more than make up for it with outstanding customer service and convenience. Over the years, we've purchased paint (they do an excellent job matching colors--just bring in a sample), propane refills, flowers, garden supplies, hardware, and even our Weber gas grill, which they assembled and delivered. It's rare that I can't find what I need, and when I do need assistance, someone is always nearby to help. They also have several convenient locations in the area, with ample parking at each. If you value knowledgeable employees and personal service over wandering the aisles of a warehouse-sized store, Koopman's is an excellent choice.

Found exactly what we needed. Something you can't find at HD. Friendly service .great…read morerecommendations.

This is my go-to place for odd items and metric bolts. They really work with you, even if it's not…read morea big sale for them.

Shopping for a Weber grill for Father's Day gift. At Home Depot and Lowe's it took forever to find…read moresomeone to assist us and when they finally did, they had nothing in stock. Went to O'Connor today and was immediately assisted by a pleasant young man with a clipboard. He found the grill in store (same price as the other stores) and rang up the order saying O'Connor would deliver it in a few days, no charge. Amazing! It was like the service we used to get in America before the 2020 scamdemic changed everything. Definitely shop here if you remember what good service was like years ago!

An oasis in Billerica, I was STUNNED to find this place via a Google Ads for a specific item that…read morethe big box utility stores that we all know and hate, did not carry the item I needed. But O'Connor's did. I have an affinity for small hardware stores. But could one call O'Connor "small" at all? I was blown away by the façade when I first laid eyes on it, a massive store with an outdoor section and equally as big parking lot. My only gripe is with whoever created the in/out sections of the parking lot, why are there no straight lines to the areas you have to get to and all of these random curbs? Once inside you're basically inside a Home Depot without the tall ceilings. This is definitely the largest hardware store north of Boston that doesn't start with a H or L. As my eyes began to wander in amazement, I looked through some of the aisles of items I was not in there looking to find. Kitschy signs, funny decals, all of those items you'll ONLY find at one of these throwback types of stores are what bring me back to going to stores exactly like this with my grandfather back in the 80's. I finally made it to the back of the store, with the help of one of the very kind teenagers who guided me in the right direction, in fact he took me to exactly where I needed to be. Quick checkout with very good help at the front, they weren't "understaffed" in any way even as businesses struggle. I don't have the historical nature to compare this to the "good ol days" of O'Connor's from 10-20 years ago like another reviewer did. If that's the case, do you just want everything to be a Lowe's? I sure as hell don't. Things are out of stock because the world has been thrown a curveball the last two years. I would never blame a mega corporation or a small town hardware store for items being out of stock. I'll return here as often as I can, great experience all around.

This is the place to go for your hardware needs. Nice, friendly and knowlegable people are here…read morelike Manny and his son Mike. They do a good job making keys and advising for your painting work, You won't get the charm of Coolidge Hardware at many hardwares. They listen to what you need and are friendly. You get that special warm feeling of being appreciated as a customer. This is rare today. Coolidge Hardware is a part of the culture of Watertown and has been for a many years. We are kucky to have them here!

Great selection and a very helpful staff. Manny helped me find exactly what I needed. Awesome store.read more