Every time I go the woman there is courteous and helpful. Whether I am buying something or getting something repaired. Her prices are very reasonable for a small business. I'd certainly rather go here Than to Home Depot. Very glad we have this place in our community. read more

If you need screens, lamp repair or keys. Picture hooks and advice on most anything, this is the place. Service with precision! Also now TOYS. Lots of great stuff at great prices! read more

Wanda couldn't have been more smart, able, and kind. She fixed my computer table with her own tools and when I asked her price, said I could send her a card. This is my version. Thank you so much. read more

Came her to get some keys made. I like to support local businesses when possible. Walk in and no one is at the counter and no sign posted. There's a tv on so there is some background noise. I politely said hello? with no response. Ringed the bell with no response. Something seemed off so I walked around and politely said hello? A few times. I finally heard a noise that sounded like someone was struggling. I walk into a back room and this lady walks out and says "I said I would be with you in a moment 3 times". Mind you she was in a closet in another room (maybe it was the bathroom). I said I didn't hear here and she mumbled something that made me ask if I should just go elsewhere- her response was "if you want to- I'm jn no mood". Threw me off and made me uncomfortable. I told her that's no way to treat customers and she continued on (rudely) explaining why she wasn't in the mood. I couldn't believe it. We exchanged more words, she told me to get a hearing aid (because I didn't hear her in the back of the store) and I left. I will NEVER come here again and I urge you not to either. The lady that works here is extremely rude! This store is extremely dirty and has two dogs running around. It's gross and overpriced. sadly, I'd rather go to Home Depot or Lowe's. read more

No one better than Wanda - great customer service old school ! Keep the business local and thriving. read more

Classic New England hardware store that has one of everything that you'd need. The woman working there helped me find the perfect hardware setup that I needed to hang something on our plaster walls. Pricier than Home Depot but you are supporting a small local business not a chain. Parking in back because Trapelo can be tough to park on. read more

Winters Hardware - Photo of storefront - Hardware Stores Near Me - Belmont, Massachusetts

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I have not personally worked with this business, but this week somebody driving a Winter's Hardware truck was doing landscaping work at a house in my neighborhood. The man mowing the lawn was screaming profanities and yelling at the young woman working with him and using the leaf blower. He was verbally berating her and pushing her back towards the car . Several families in our neighborhood called the police due to the disturbance. When the police came, the man became more agitated and started yelling at the cops and swearing at them. This was VERY alarming to see happening in a very family oriented neighborhood. read more

It's a little rough around the edges, but they have what you need, and the staff is knowledgeable. This isn't Home Depot; they don't need to check their phones to answer your questions. read more

I went in today to find a solution to anchoring my propane patio heater. I thought something like railroad spikes or tent spikes. Owner suggested threaded rods about 9 inches long with a nut at the end. It worked beautifully. Thanks so much! read more

They have just about everything you need for a local hardware store. The customer service can use some work though. I remember waiting a while to be rung up while they were talking to another person for about 10 minutes about something unrelated to hardware. read more

I love going here. It's an old school hardware store. Hasn't changed much since it opened in the Twenties. The new owner is the niece, I think, of the original owner, and is a hoot! They are very helpful, and if they don't stock something; they'll tell who does. read more

We need more places like this. Winters is a rare gem - it has amazing prices, amazing inventory, an owner who goes the extra mile, and a serious community element. Let's not let COVID-19 force places like this to close. Everyone go buy literally everything! If your savior mentality isn't kicking in, here are more reasons to get everything you need at Winters Hardware: -Prices are great. Electrical tape is way cheaper than at CVS or home depot. There's a huge inventory of standard hardware supplies but I also get the feeling you can find things here you can't at Home Depot - and at way better prices. -There are also a ton of household goods, too, like coat hangers and pitchers. It's part incredible inventory hardware store and part thrift store. Winters has everything from signs to antiques to mason jars to teacups to DVDs to a zillion different types of wood marker. -Service is personal, thoughtful, and really really goes the extra mile. If you want something and can't find it, you get recommendations for other local businesses - and sometimes you get exactly what you need. I came for a sewing needle and ended up leaving with a gorgeous vintage metal cushion full of needles and hatpins. I didn't have any cash on me so the owner let me take it on the honor system that I come back to pay for it later. She also offered to run home and get more for me. Reading other reviews, I can see that this is a pretty common experience. -There's always a dog hanging out that's friendly but not needy. Goodbye bodega cat, hello Hardware dog! -Re: negative reviews on rudeness: sounds like a lot of people that come in don't want to do any work themselves, don't know how to work with or talk to people, and are pretty entitled. I mean if you're going to bang on a locked door of a local business when it's clearly not open and insist on getting what you want, you shouldn't be surprised that your hands and feet aren't kissed. Come on. People are people. This place isn't phony and I appreciate the hell out of that. Seriously guys. THIS IS THE KIND OF STORE WE CAN'T AFFORD TO LOSE. Real people doing what they love, doing it well, and providing a valuable service all while creating community. read more

Go. Support local. Get into your neighborhood. Step back in time to this neighborhood friendly hardware shop. The smells when you walk in alone transport you to a time when people didn't have their heads looking down at their phones and looked you in the eye. I needed keys made $2.75 each for a simple replica. Quick and easy. They was a steady entrance of people for the entire 5,minutes I was there. Gentleman was a hardware clerk; nothing more nothing less did his job and took care of cashing me out. I looked up near the register area to see a second floor filled with all kinds of neat things. I love old buildings and the stories they hold, I'd love to run around up there one day. They had all a typical hardware store typically offers, paint, tools, leaf bags, keys, nails, screws. If you're not building a house or some other building this hometown shop will fire your needs. GO. Support local. read more

The woman here is SO HELPFUL!! I hate home depot, you can never find anything or someone to help you. We recently moved close to this store and everythign weve needed so far shes helped us find quickly. Its a little more expensive then HD, but not enough to drive us away. read more

The lady who owns this store is wise in the ways of hardware. It's such a relief to say, "I need uh... well, I have these venetian blinds. And I have old wooden window frames. And uh... well, they're--the blinds that is--they're from Ikea. I need screws to put it up." I got a look that went from humor to translation to sympathy. And then I got a bunch of screws, one extra just to be safe. Short of shutting shop, she's got a lifelong customer in me. read more

It was the morning after a big snow storm and Home Depot had zero shovels in stock. ZERO. Big badass hardware chain Home Depot had not a single shovel left! Not Winters Hardware! They provide for you in your time of need. We were so thrilled we bought two in case we broke one during fits of joyous spasms that seized our bodies as we walked out the store ready to show the fallen snow who is boss. read more

My favorite place for personalized service for everything from minor new keys, to choosing concrete paint, getting screens fixed, saving money on mice problems, finding a handyman, redoing a bathroom on a budget with real brass fittings for a utility sink and endless amounts of fun and hilarious chats with Wanda. I love that she is sometimes feisty and a strong advocate for doing things well and not falling for overpriced tacky solutions. As for the poor reviews on this site I think if people were empathetic and not entitled they might have approached an early store closing with curiosity instead of Demands read more

This place had pretty terrible service. We just moved into the area and chose to go to a local hardware store to purchase a wooden dowel and some sockets to mount it with rather than order online. The woman first judged what I was looking for, then was unhelpful, and then brought me to something different after I told her it wasn't what I was looking for. She then fought me on getting what I wanted until another man who worked there said it was easy. When we went to purchase I pulled out my credit card. The woman looked at it and said '$10 minimum'. I asked her if it was $10 and it rang out to $10.60. In response, she added an arbitrary $2 charge because she had cut 6" off of the dowel for me and because I was 'paying with a card'. She then proceeded to tell me that it was bad for her business if I bought with a credit card, called me ignorant, and then kicked me out of her store. Dear miserable woman who works on Saturdays: I have $500-$1000 worth of work to do on the apartment in the next month. I hope you enjoyed saving your 3% on this $10 purchase and that it was worth losing that business and a future client. Dear management - get rid of this woman as she is a toxic individual that insults your clients and destroys possible client relationships. read more

This place and the owner rock! I needed one shingle for one that cracked. One. Other hardware stores said you have to buy them by the bundle. Wanda said wait here, went home and got me a shingle. She now has me as a customer for life. read more

Love this place. Old fashioned hardware store w/ a proprietor, Wanda, who really knows her stuff. 1000X better than Home Depot.

Rudest service. While looking at the wall of glues trying to find a specific brand of wood glue, the owner told me it was right in front of me and asked me whether I could read. read more

Knowledge: 4 Service: 5 In-Stock items: 3 Price: 3 They're not Home Depot, but at the same time, they're not Home Depot (if you know what I mean). If you need something VERY specific, chances are you'll need to go down the road (like I did for an "odd" light bulb). But for everyday items, they get the job done well! read more

I was working nearby recently & went in for a few plumbing job parts. The woman (owner) (Wanda I think) was very nice & extremely helpful & gave great advice. She had everything I needed, & the prices were reasonable & probably no more than chain store prices. It's not easy running a small business, so I don't know what's up with the bad reviews on here. I loved the personalized service & I will go back whenever I'm in the area. Give your local hardware store the business, rather than the big box stores. read more

I am actually rather stunned at the positive reviews about this place. I live 2 blocks from this place and absolutely adore stores like this. In my ideal world, mom and pop stores like this abound. I hesitate to write a negative review of a place like this, as I typically do not want to detract so much as a nickel from their potential business-but I have been treated just horribly one too many times by the jerks that work at or own this place. I am a non-demanding, completely laid back customer and I typically spend a good deal of money at this place. However, today I went there and needed only one thing-twine for my weed-eater. I didn't see it and asked the guy working there if they had any. He first yelled at me, walked over, pointed at the stuff and declared: "here, you have a WEED WHACKER and its called plastic line and you have to figure out what size you need because that's your business..." I was just stunned. Normally, I would just chalk this up to the guy having a bad day, but apparently people who work here have too many bad days. A few months back, a woman employee scolded me for not knowing which type of paint I needed. I was patching a wall and I honestly didn't know. I figured she would be a good person to ask, since she works at the type of establishment where one typically expects exemplary service...or at least the courtesy of an answer to an honest question. Thus, I really want to like and support this place but I cannot. Sure, the hip clunker bike in the window-Radio Flyer wagon-seed bag-old time vibe of this place is charming but the service leaves a whole lot to be desired. read more

Terrible customer service. The lady made me feel like I was personally insulting her by using credit card. Wanted to buy an item that was 4 dollars, and she told me the minimum with 10. I didn't argue, I went picked out some other things. She gave me another five minute lecture about why credit cards are terrible, before I got myself out the door. I love to support local business, but this lady has a terrible attitude... read more

Old style hardware store. When you need something in a hurry, it is the place to go

Wonderful place, great service. Wanda is extremely helpful. I don't like Home Depot, more personalized service here. Old fashioned, personal service. Great location and quick service. Love this place!!!!!!!! Martin read more

Chris I They should change their store name to: BLACK MARKET HARDWARE STORE. Went there to buy a bag of ice melt that usually sells from $$ 15 - 25. I ask the woman behind the counter if they had ice melt which was scarce to find due to the heavy snowfall we had. She said yes and I asked her how much? She responded $$46. Sarcastically, I asked her, do you take blue cross? Her response : Only hospitals take that. My price is $$46 if you don't need it don't buy it. I said, you know that I need it and I have to pay this price. Very rude and unfriendly person, didn't even give me a receipt for the ice melt which I pay more than double the price that other places charge. My advise to all: Boycott this store unless you like paying black market prices. Ps: since I can't give them 0 ratings, I had to use 1* read more

While installing my TV's wall mount I had to make 3 trip here in the course of 30mins. Each time the woman behind the counter helped me find exactly what I was looking for, including the last time... in which I had to find 4 screws that match the ones that came with the mounting unit, but were 1/2 a millimeter shorter. She was able to find them and my TV went up with no problem. read more

This is your old fashioned hardware store that you remember from before Home Depot and Lowes drove most out of business. It's so classic and the management is friendly and helpful. We are lucky to have this store in our local market. They are expert key cutters and make a trip to a locksmith unnecessary. The cost of services are low and the quality of service excellent. You can't beat working directly with business owners. It's an experience that is gone in the era of big box stores. read more

Great hardware store. Wanda can help you with anything. Very smart women. I go there when I need anything or call when I have a question. They how solutions to things you don't even think of. read more

I ran to this store after work to get some keys made. Got to the store with 8 minutes to spare before closing time. The open sign was on but the door was locked. I knocked, the woman came to the door and I asked if they were still open. She barked "the door is locked am I still open??" I replied it's not 6 yet I just need to get keys made. She let me in but was visibly perturbed. A man came in after I was there which made her even madder. I only gave her business because I really needed the keys but will never ever come here again. I like to give my money to local businesses that appreciate the patronage. read more

This place is the best, I agree with so many other reviewers that Wanda (the owner) makes the place, she's always helpful and a lot of fun. The previous owners made me want to avoid this place like the plague but fortunately they're long gone. Noting Johny D's comment below, there is one guy who works there occasionally who needs a personality transplant but I'd say on balance it's a great experience and for Belmont residents you can't beat the location. I'll take Winters over the Home Labyrinth any day of the week. read more

I agree with the previous writers, this place is super. I give it 5 stars. The service is great and they give super advice. I like that it is a smaller place, where you get specialized attention and advice. The prices are reasonable also. I like spending money in small, family owned businesses not huge super stores, where they treat their employees like machines. I have bought paint there numerous times. Belmont Resident read more

These guys are great. They gave me some really good advice and basically saved me my security deposit as we were moving out of our rental. Highly recommend! read more

coolest. hardware. store. ever. they don't always have everything i need but what they do have they are well stocked with. the owner, as kerri o. pointed out, is freakin awesome. she asked my bewildered companion if we were sister-women. when we tepidly replied "yes", she smiled and told us she and her partner had been together for 23 (or something like that) years and that it can totally work. fuzzy hearts moment. always an adventure. read more

This is one of the worst hardware stores. I keep going back when I have work nearby hoping for another result, but it's always the same. Nothing really in stock, and no one that knows what they even carry to help you. read more

Really great old fashioned local hardware store. Reviewers who whine about gruffness are clearly over-habituated to the phony "Have a nice day!" attitude prevalent in American retail. These people know what they have, work with you, and will tell you the closest place to get something you need that they don't carry. read more

I lived for 9 years right near this store in Cushing Square, Belmont. They almost ALWAYS could help me. As the other reviewers said, the owner is very helpful and nice, and funny, and makes you feel good to walk in the door. One time, I needed something and it was like five minutes to six on a week day, just at closing time, so I called up and asked when they were closing. She said, well, what do you need, and I started stuttering, and she said, just get your ass down here! So I zoomed over there and even though it was closing time, she helped me out. That's service you don't get most places, even in small businesses and certainly not the big box chains where most people are just worker drones in the System. Also, the prices have always seemed reasonable, so I don't feel ripped off to shop there. read more

This is a wonderful old fashioned hardware store. We recently moved close to this store, and I will never return to Home Depot or the other big stores! I found the staff friendly, helpful and made good recommendations to me when I did not have a clue as to what I was doing! read more