With a constrained budget and the accompanying need to DIY a growing list of auto and home…read moreprojects, I find myself relying on Harbor Freight quite heavily. While I recognize that some of their brands may suffer from limitations if used continuously in a commercial application, I find them more than acceptable for non-continuous use and am quite happy with their cost/benefit. They also carry many tools and parts that are not easily found elsewhere, and if found, are found at greater cost.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

Excellent customer service. They always have what you need--whether it's hardware, outdoor…read moresupplies, plumbing, you name it. And if they don't have it, they're always willing to work with you to get what you need. The prices are fantastic, too.

Terrible customer service. Went for paint recommendations and was incorrectly guided. They gave me…read morethe wrong paint and would not correct by exchange. The owner gave me attitude and laid blame on me. I woukd recommend buying paint here go elsewhere unless you want to be treated nastily by owner

Great family owned business in Fitchburg. Super helpful…read more Give them a look, you won't regret it.

I love this store so much, when we need stuff to fix up the house we wait until we're going to be…read morevisiting my family to get it here. In fact when we moved back to MA and I went in there they recognized me, I hadn't been there in at least five years, it's that kind of business. It's a small store, especially if you're used to Home Depot but somehow they manage to cram a ton of useful stuff into it. It's a family business and they're super helpful. Support local business and go here!

Service was a bit better before long-time store manager Bob got promoted to Corporate, but the new…read moreguys are personable even if not always very knowledgeable. Seems like they are out of stock more frequently these days - maybe supply chain issues, maybe reordering stock issues, not sure. This is my go-to store when I'm doing a project and I realize I need something - a tool, materials, etc. - that I don't have. Also the place I can go to bring in a part and say - "I need one of these".

The store is fine, but recently I tried Aubuchon's "free shipping if you order it online and have…read moreit shipped to a nearby store for you to pick up". Deal. 8 days just to pack up the order; they estimate another week to get it to the store so I can pick it up. Over two weeks? Yeah, I know, free, but come on, I've had free shipping from China arrive faster. Won't do this again.

Love the idea of being a man employee. Give me the chance to help the people in need of quality…read morecustomer service

Terrible. Wouldn't answer any of my questions and she had no idea about anything I was asking…read more Spend $100s of dollars there a year. They've lost my business

Was paying and they let another customer come and stand right next to me as I was getting my money…read moreout which made me very nervous. Then my $20 bill disappeared while I was looking for change in my purse. Did I put it in my purse because that woman was right at my elbow? Did she swipe it? Or the worker? I honestly couldn't remember because I was so flustered. Gave them the benefit of the doubt and paid with (another?) $20 but will not return to this store. Very unprofessional at best and scammy at worst. Asked them to check the security cameras but didn't get a response. Sad because my experiences with them in the past have been decent.

This has become my go to store for all of my hardware needs, friendly people and helpful without…read morebeing pushy

Is there some serious venom in the reviews about this place?…read more I'm not sure if the people who frequent the Leominster Home Depot are substantially different from those in locations closer to Boston, but it sure does seem like a lot of people in the Leominster area are DIYers, which is super-cool. And if I went into a place and had my DIY project screwed up because a saw wasn't calibrated correctly or they couldn't find my custom order storm window, then I'd also be ornery. But my experience at this Home Depot was fantastic. Unlike other Home Depots I've been to, this one has plenty of employees around. Also, I went to buy a particular lawn mower and string trimmer which no other Home Depot remotely near me had, but this store had it. So, I drove 95 minutes each way to get them. No joke, this Home Depot was probably the best stocked one I've ever been to. The really cool thing about this place is the vibe. Maybe it was because today was a beautiful spring day, but I've never felt such happiness in a Home Depot. It was coming from the customers and the employees. No joke, I went there with a friend, and we both felt it. I think it must have something to do with the area because it also seemed that the people of the Leominster area seemed far nicer than average. Kudos to the store and good people of this area.

I went to Home Depot in Leominster, Mass to buy 2 new toilets for my new home. The service was…read morenonexistent and deplorable. (and that is being kind) There was no one around to help me with questions, finding or lifting the toilets. In the box, they weigh over 100 pounds per toilet.   I had 2 customers that helped me! One helped me put the toilets on the flat cart and 1 to help me put them in my car. I had no help finding the flat cart, (not a regular customer) and was disrespected and insulted right to my face since another customer was cuter than I was... and he chose to walk away and help someone else. The other coworker laughed when it happened. I doubt you were raised to treat people so poorly. There was no one available to help me load my car, a customer saw me struggling and came over to help me get into my car. He then gave me tips on how to get it into my home. Thank you to the strangers. I need to return a couple of items that were not needed... guess I will be going to another HOME DEPOT to get my credit. Never again to the Home Depot in Leominster. If I could give you negative stars I would and will never go back to this store.  I am a female, kind and respectful - is it that hard for others to be the same?

This place is wonderful. They've been doing great things during the pandemic. In addition to…read moretheir beautiful plants and trees, the now carry produce and offer online ordering. Proper face coverings are required for staff and customers, they check temperatures and sanitize every customers hands before letting anyone into the store to shop. They really make the customers' health a priority. The hours are not posted correctly on Yelp. They are open 9-5 every day. I have attached their hours from google.

Excellent customer service. Not so great produce. Lesson learned, do not order online.read more