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    The Home Depot

    2.4 (51 reviews)
    Open 6:00 am - 10:00 pm

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    the two guys were funny as hell great service carlos and philippe (jake). super cute

    Using The Home Depot's texting feature to no avail.

    My home project this year was to have my front entry door replaced. The previous owner had a stock steel door put in and badly painted it. It was fine as is since I needed to tend to other projects (see below). This year I decided it was time to deal with the door. Generally I like to research, interview, get quotes, and hire all on my own. I did it with lots of home projects from my roof to my waterproofing project in the basement to everywhere in between. It's time consuming having to do to all the work, but I find the results pay off in the end. I figure for a simple door, I could go to Home Depot, pick out a door, get a custom quote (I was not interested in off-the-shelf offerings), and have a contractor install it, Easy, right? If it only were that easy. Armed with preliminary measurements, pictures on my phone, and an outline of what I wanted and needed, I wandered into the Leominster store. Their selection of doors was rather underwhelming, but I did manage to find what I wanted: Craftsman 6-Lite smooth finish, fiberglass door. Perfect. Now I needed a quote because I wanted factory-painted finish for the door and jamb. I looked around and see an employee sitting at one of the workstations but was on the phone. No big deal. I'll keep looking at doors to make sure I didn't miss anything I might like and then circle back to the desk. Of course, he vanishes for a few minutes and returns. He's on the desk phone again. I hovered in his direct line of sight which prompted him to ask me if I was all set. His demeanor was anything but helpful which immediately raises red flags to me. I couldn't see if he had a name tag on nor did he offer his name; why should I ask? I'm already uneasy at this point. I explain I was looking to get a quote on a Craftsman 6-Lite smooth finish, fiberglass door and pointed to the display model that was about 30 feet away. He mechanically asks me for all my info including a short description of my project. Uh...we already covered this not two minutes ago, but okay. I reiterate that I needed a quote on an custom-ordered entry door. I watch him hunt-and-peck my info into the computer. He tells me they have no contractors and the only other option is to go through this other "process". Process? No contractors? Now I'm really not interested in this. He offers me a date/time of tomorrow afternoon for the preliminary measurement. This is expected, but I'm now wondering if he's going to give me a quote on the custom-ordered door. I agree to the time frame just to get past this nonsense and he has me sign off on the screen. I'm now expecting him to do a quote for the door. He prints the confirmation of the appointment and hurries me away. No door quote in hand. On my way out of the store, I already decided to cancel this appointment. I wasn't about to go back to him, so I went home. I figure I could cancel online. Nope. Oh, I can text in? Cool. I send a text. They tell me they can't cancel the appointment and I have to call. Fine. I call. After navigating the endless options on the phone tree, I reach a person who tells me she can't cancel it either; I have to call or visit the store. I'm not mad at this point or even annoyed. I call the local store and got to doors and windows. I speak with Bob. Bob says he can only make appointments, he can't modify or cancel them. He gives me the name, phone, and email of the person who can. I call this new person. It goes to an stock/generic voicemail message stating the said number I just called is not available. I leave a message with my info and that I needed to cancel. I'm not emailing. I've done enough legwork for something simple. My instincts serve me well so I think when I started getting red flags right from the start, I think if I followed through, the process would have simply become worse. So, I'm back to square one. I'll try THD's competition to see if I can at least get a quote on the door. I have a budget in mind, I need to see if it's realistic or not. I'll even feel them out on the installation process too, but I may just get a door quote and do the rest of the process (calling, interviewing, hiring, etc) myself. Big box stores have a terrible reputation and for good reason. While they are great when you need a part, an accessory, or other item you can pull off the shelf and buy, the "free" quotes and installation process is woefully inadequate despite their marketing.

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    got all the stuff I need! Friendly staff great hours. What else can I say?

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    Page 1 of 2

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    The level of service James provided was way beyond what was expected and I truly appreciated his time and expertise.

    Mentioned in 2 reviews

    Read more highlights

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    Lowe's Home Improvement

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    A 72 year old neighbor of mine, a grandmother, bought a brand new Toro lawnmower in May 2025 at…read moreLowes in Leominster, and used it a few times to mow her lawn between the purchase date and late june. Due to the drought, she didn't need to mow the lawn until September. When she tried to use the mower, on every occasion, it started and then stalled. EVERY time. I tried to help her by examining it without finding the problem, so we returned it to Lowes with the receipt, spoke to the Asst. manager about it, and he said there was nothing they would do, so he said to contact Lowes. Despite several calls and letters, there was NO SATISFACTORY RESPONSE from the company about their brand new, defective $450. No support from them, and no help at all from the seller (Lowes). My best advice to anyone looking for a lawnmower is to NOT BUY it from Lowes, and not to trust Toro products, because they have zero care for your problem with their product. Don't listen to their BS about quality, because this story tells the real deal about not only Toro, but Lowes as well. They are not here to help, only to take your money and deflect the blame when there is a problem. I'll be shocked to hear from either one, and will keep readers updated as to the outcome of this disrespectful treatment of consumers.

    We are on a fixed income so updating our sunroom was a huge decision for us. We purchased all the…read morePella sliding windows and a patio door from Lowes. We brought a mockup picture of exactly where and how the windows and patio door were going to be installed including arrows showing the direction they needed to open. Everything was taken into consideration; lighting over the doorway, airflow from the windows to the seating area of the room, everything! Yesterday our contractor put in the windows and OMG they are all opening in the wrong direction. We now have a $5000 window/door disaster with tens of thousands more being spent on this project that took us years to afford. We found no help from Lowes, just offered to let us buy more windows. Evidently windows that open from the left to the right on the inside of the room have to be ordered as right to left because that's how they look from the outside. We were not told about this even though the person at the PRO desk at Lowes was shown a picture showing exactly how we needed them to open from the inside. As far as I know, windows are not meant to open from the outside (unless you are a burglar). We can't afford to fix it. No sunny disposition in this sunroom. Moral of this expensive disaster is, when it comes to ordering windows left is right and right is left. And the Lowes Pro Desk is not going to tell you that when ordering, even with a picture.

    The Home Depot - buildingsupplies - Updated May 2026

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