Amy G below is one of the minor things that's wrong with the world today. Self absorbed and…read moreignorant. You sit in front of a business taking what you admit is the only parking place around to yak on your cell phone. The business loses money and paying customers can't park so you can yammer irrelevancies on a phone. Setting aside you probably couldn't even afford what they sell, why not go somewhere to talk that doesn't inconvenience others? I know that would take a minor degree of self awareness and consideration for others you most likely don't possess, but here's hoping!

called to make an appoinment. They said to just walk in…read more Nice looking store. 3 employees all on the phone. No eye contact. No hello. Spent 15 minutes looking around. Circulated back to where the employees were still on the phone. Still no eye contact. He would't even put the phone down for one sec to say hello and ask us to wait. It seemed more like a call center. Ughhh

Bought bunch ($$$) of bathroom fixtures when we completely renovated two of our bathrooms. Initial…read moreconsultation and purchase experience was _okay_. Follow up phone calls and to inquire about additional fixtures got no replies. Zilch. Completely ignored. Guess what? We are renovating our downstairs portion now. Frank Webb is not in list of stores we would be going.

I am 74 years young retired builder architect and handicapped…read more The sales staff insist i come into the showroom, thats 1 1/2 hours from my house. i visited the showroom in Dec and found they did not have the fixtures on display that i needed. Now its February and they are still insisting i come in due to the complexity of the order... WE need to come out and measure was there reply... its not built yet.. dumb ass.... Its not complex, its not rocket science its just a friggin bathroom. Bad attitude from everybody i spoke with... you can get the same items from Home Depot, a lot cheaper and with a much better attitude. FRANK WEBB STAFF SUCKs

Diane is a true professional when it comes to kitchen and bath design. I have watched her grow…read morethis business into a very successful operation. You could not be in better hands when trusting your home design to their excellent staff. They have everything you need to make great decisions in designing your new kitchen or bath.

From the owner: We specialize in kitchen interior design and bath interior design. We believe in designing kitchens…read moreand baths with your family top of mind.

Horrible!! Finally delivered a big and heavy vanity. Now, they want me to dispose of old vanity…read moreand all the boxes. No resposibility on their part. NEVER ever again get anything from them.

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Burlington, MA. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

We were referred to Bob at Fabrizio Kitchen and Bath by my parents who had purchased a bath vanity…read morefrom him. Bob helped us select a double sink vanity, linen cabinet, single sink vanity as well as cabinetry for a wet bar and a matching kitchen cabinet. Bob helped us address a particularly tricky area next to our refrigerator and under a support beam where we wanted to incorporate new cabinets including a trash cabinet to match the rest of the kitchen. He also helped us with ordering coordinating trim and moldings. At one of meetings, he realized he had overcharged us $80 in the calculations and told us and lowered the price! It was so refreshing to work with someone so honest. Bob delivered all the cabinets in a timely fashion so the carpenter onsite could install them. I wouldn't hesitate to work with or order from him again.

From the owner: Fabrizio Kitchen & Bath specializes in designing & sales of kitchen and bath cabinetry.read more

I came in this past Sunday to exchange a wedding registry item that was received broken and order a…read morecouple items. The gentleman "Justin C" that helped process our exchange was very pleasant and efficient. "Lenny R" later helped me order a couple more items and she was also super helpful and sweet. Upstairs we looked at an upholstered storage bed. The woman assisting in the furniture department was very knowledgeable. Unfortunately the beds were only available in very limited fabric options so we did end up purchasing a bed at West Elm later that day but the woman at Crate and Barrel was much more helpful than the people at West Elm!

I would avoid this location at all costs, especially if you have a return. The staff clearly does…read morenot value their customers as they will make no exceptions on the return policy, when they have full power and discretion to (judging by almost any other store I've ever been to). These stocked, displayed items amounted to $74, a fraction of the thousands I've spent at Crate and Barrel over the past year. The manager Sarah was especially rude and unhelpful, and while we planned to shop for different items, I'll be taking my business elsewhere.

Bedford location. Andrew McCarthy - he has provided excellent customer service!!! Very knowledgable…read moreon the product he was selling to us (dryer). The best decision we've ever made to purchase the Speed Queen model.dryer.

We have used this company for years. We purchased most, if not all, of our appliances through them…read more Our most recent purchase was an Electrolux washing machine 1 year ago and the matching Electrolux dryer 1 1/2 years ago. They installed the dryer without completing the steamer attachments, and reused the old vent that had holes in it. They left the new vent and rings on top of the dryer along with the equipment to attach the steamer and left. I had to call them back and ask why they didn't finish the set up with the steamer option that we paid for along with reusing the old venting that had a hole in it. I didn't receive an explanation but they would credit me back for that part of the installation. They never came back to install the steamer and when I called again they told me it's better not to use that option as it would rust the dryer out. The 1 1/2 year old dryer recently started making very loud noises , so I called them again and they said they would send someone out. I explained this is only a 1 1/2 year old dryer that was purchased through them. I was told I didn't buy the extended warranty for $400 so it isn't covered. They sent out someone 3 weeks later to look at it. When the young man showed up at the door, he didn't introduce himself, just said "where is it"? I said ok, you must be from Doyons, and showed him where it was. Normally, they tell us what was wrong and how much it would cost to repair. Within 40 minutes, he came down and began to leave without saying a word. We had to stop him and ask what was going on. He was angry and irritated and just said it's fixed. We said you fixed it? He said yup and rattled off what he did and walked out the door. We already paid $190 for them to come out and diagnose the problem. They were supposed to look at the machine, tell us what was wrong, and the cost to fix it. Instead, he fixed it and tried to leave without telling us what was wrong or what he did to fix it and then they charged our card for an additional $387. All in all, this is no longer the Doyons from years ago. Poor service, rude customer service, and zero communication. They do not care about the customer any longer, just about how Much money they can drain from you for doing the bare minimum.

I think this place might have closed. We stood outside from 9:00 to 9:08 and gave up!read more

Update: Finally got delivery scheduled for Tuesday 10-11AM. At 11:45 I called to inquire where…read morethe delivery was. I was told they'd call me back. at about 1 I checked my email and there was a message that the truck got a flat and could they reschedule. I wrote back sure any time after 4:30 that day would be great. Another email said sure we can deliver after 4:30. At 4:50 (since they close at 5) I called and had to threaten to cancel the credit card payment. Vanity Showed up at 5:15. Later that night I emailed them back that the vanity was installed and when can they come to template the top. It's two days later and two emails later (another one this morning) and a phone call and they'll get back to me. Bill Shea's just gave me a quote for the same price for the same counter top, they'll come next week to template and should have the countertop ready for install in 10 days from that. I think I'm going to dispute the credit card charges if I don't hear back by the end of today and go with Bill Shea's. AVOID VANITY WORLD unless you want a never ending project. 2nd Update: Went to VW to ask for refund for the countertop part of my bill. They refused and told me to "Get the F*&k out". Contesting with credit card company. Looks like this will end up in small claims.

Bruno and his team were great from start to finish. From a quick response and quote, to changing…read moresome of the materials before to better fit our project. The workers showed up on time and worked to complete the project in a timely manner. They did a great job and we couldn't be more happy. I recommend them!

Bruno checked off all the boxes for replacing a dilapidated 14 foot planter. He was one of the…read morefirst to reply to my inquiry, came to look at the job promptly, said he could do the job within a few days, completed the job by day three, and the price was very reasonable. His crew did an excellent construction using pressure-treated 4x4s. You can't ask for much better service than he provides.

If you can't find what you're looking for at Ferguson's, you aren't going to find it! They have a…read moregreat selection of everything: lights, bathrooms, kitchens. Their showroom is very nice. The consultants we've worked with have been very helpful and knowledgeable. Great place for home improvement or new construction shopping.

Ferguson bath and kitchen in Burlington Ma is not far from the mall. The showroom is beautiful…read more They have a good selection. I wouldn't in the future d0 business with them. Their customer service is lacking in trying to get a response. I am installing a new bathroom and the holdup is the processing of the order. Contractors are ready but the order isn't. So disappointing. Unfortunately the customer is not important to them. Please drive right past the store unless you want poor service , unreturned phone calls , order not processed , delays without explanation. Worse customer service.