Amy G below is one of the minor things that's wrong with the world today. Self absorbed and…read moreignorant. You sit in front of a business taking what you admit is the only parking place around to yak on your cell phone. The business loses money and paying customers can't park so you can yammer irrelevancies on a phone. Setting aside you probably couldn't even afford what they sell, why not go somewhere to talk that doesn't inconvenience others? I know that would take a minor degree of self awareness and consideration for others you most likely don't possess, but here's hoping!

called to make an appoinment. They said to just walk in…read more Nice looking store. 3 employees all on the phone. No eye contact. No hello. Spent 15 minutes looking around. Circulated back to where the employees were still on the phone. Still no eye contact. He would't even put the phone down for one sec to say hello and ask us to wait. It seemed more like a call center. Ughhh

Diane is a true professional when it comes to kitchen and bath design. I have watched her grow…read morethis business into a very successful operation. You could not be in better hands when trusting your home design to their excellent staff. They have everything you need to make great decisions in designing your new kitchen or bath.

From the owner: We specialize in kitchen interior design and bath interior design. We believe in designing kitchens…read moreand baths with your family top of mind.

Don't waste your time or money purchasing anything from this company. After waiting months for my…read moresectional to be delivered, the order wasn't correct. The abridged version is that I got the run around from customer support and the store I purchased it from, all playing the "not it" game, love to help but keep calling around and may you'll be lucky enough to find someone who can.

Wonderfully fresh and airy store it's a great opportunity to see items up close before ordering…read moreonline. Bonus is they do have items that are sold out online. Look forward to visiting again and getting ideas in the future.

5 Stars Always !! I highly recommend The Granite Place in…read moreBurlington Ma!! I appreciate the professional and friendly service I receive whenever I call. Carol and Jonathan is always so willing to take the extra time to pay attention to the small details that make the completion of projects run smoothly. It is so nice to work with people who truly care and want the best for you.

This review is two months overdue, and I apologize for not doing it sooner. My wife and I purchased…read moreSilestone countertops from The Granite Place in Wilmington, Massachusetts. Eduarda was our salesperson. She was patient and attentive to our needs and a great help in selecting the suitable stone for our new counters. However, the customer service continued after the sale; everyone we spoke to or dealt with until the job was complete was outstanding. But we want to give a special thanks to Robeson Aquino and Guilherme Silva for their fantastic installation of our counters. They were a pleasure to work with, never rushed, and took all necessary steps to ensure they completed the job to the highest standards. Thank you, Duarte and Kaeren.

We have been renovating an old home over the last few years and the final project was a complete…read morekitchen redo. Eric Rikeman from Adams Kitchen came up with an excellent design, that changed the layout to one that is modern, efficient, and smart looking. The quality of the cabinets is outstanding and the installation was expertly done. We actually had Eric and his team come back recently and do some custom cabinetry in our dining room to match the kitchen. I very highly recommend Adams Kitchens and Eric Rikeman.

My husband and I did a total renovation of an old house, with plenty of "old charm". We worked with…read moreEric, and couldn't have been happier. From the initial planning process to the installation and follow up, Eric was extremely professional and delightful to work with. His customer service was an A++. Would definitely recommend.

I came in this past Sunday to exchange a wedding registry item that was received broken and order a…read morecouple items. The gentleman "Justin C" that helped process our exchange was very pleasant and efficient. "Lenny R" later helped me order a couple more items and she was also super helpful and sweet. Upstairs we looked at an upholstered storage bed. The woman assisting in the furniture department was very knowledgeable. Unfortunately the beds were only available in very limited fabric options so we did end up purchasing a bed at West Elm later that day but the woman at Crate and Barrel was much more helpful than the people at West Elm!

I would avoid this location at all costs, especially if you have a return. The staff clearly does…read morenot value their customers as they will make no exceptions on the return policy, when they have full power and discretion to (judging by almost any other store I've ever been to). These stocked, displayed items amounted to $74, a fraction of the thousands I've spent at Crate and Barrel over the past year. The manager Sarah was especially rude and unhelpful, and while we planned to shop for different items, I'll be taking my business elsewhere.

Bought bunch ($$$) of bathroom fixtures when we completely renovated two of our bathrooms. Initial…read moreconsultation and purchase experience was _okay_. Follow up phone calls and to inquire about additional fixtures got no replies. Zilch. Completely ignored. Guess what? We are renovating our downstairs portion now. Frank Webb is not in list of stores we would be going.

I am 74 years young retired builder architect and handicapped…read more The sales staff insist i come into the showroom, thats 1 1/2 hours from my house. i visited the showroom in Dec and found they did not have the fixtures on display that i needed. Now its February and they are still insisting i come in due to the complexity of the order... WE need to come out and measure was there reply... its not built yet.. dumb ass.... Its not complex, its not rocket science its just a friggin bathroom. Bad attitude from everybody i spoke with... you can get the same items from Home Depot, a lot cheaper and with a much better attitude. FRANK WEBB STAFF SUCKs

Everyone at Kitchen Outfitter's is personable, welcoming, helpful, professional, and knowledgeable…read moreabout their products. They take customer feedback and product reviews into consideration when deciding which brands to carry. There's very little that they don't have (or have access to), from fun gadgets to major cookware. Are there items that can be purchased for less at Amazon or TJ Maxx? Of course, but, supporting and shopping local businesses is important to us.

The Very Best has-everything-for-your kitchen store (even…read moreif you haven't thought of that one item!) in MetroWest Massachusetts Willa & her staff are fantastically helpful, knowledgeable, cheerful, courteous & patient! If they don't have it, they will try their best to order it!! Go‼ You will not rue the drive!

If you can't find what you're looking for at Ferguson's, you aren't going to find it! They have a…read moregreat selection of everything: lights, bathrooms, kitchens. Their showroom is very nice. The consultants we've worked with have been very helpful and knowledgeable. Great place for home improvement or new construction shopping.

Ferguson bath and kitchen in Burlington Ma is not far from the mall. The showroom is beautiful…read more They have a good selection. I wouldn't in the future d0 business with them. Their customer service is lacking in trying to get a response. I am installing a new bathroom and the holdup is the processing of the order. Contractors are ready but the order isn't. So disappointing. Unfortunately the customer is not important to them. Please drive right past the store unless you want poor service , unreturned phone calls , order not processed , delays without explanation. Worse customer service.

Patronizing a local business often involves tradeoffs, but not here. Reasonable prices, high…read morequality, great designs, and friendly, knowledgeable serive. If you see something that's close to what you want, ask about it--many of the display items offer different finish, size, color, and globe options. If illuminating your home with a sense of style is what you seek, this is a great choice for lights and ceiling fans.

Cute local lighting business by the water in Newburyport. We went in there so my dad could check…read moreout their lighting options and get ideas for his house in Virginia. He didn't buy anything but did leave with a catalog. They are very friendly there, knowledgeable, and helpful. Great definition of a well run local business. The place is crowded with all types of lights - hanging, chandeliers, lamp posts, wall lights, in door lights, outdoor lights, weather resistant lights, etc. Go there to get ideas and talk to the knowledgeable staff. It's pretty expensive stuff but that's because it's high quality and many are made in the area. They also have a bathroom and will let you use it (unlike the Visitors Center/Chamber of Commerce!)