Hugo's was recommended to me by my repair man and I think it was one of the worst experiences I…read morehave ever had. I was replacing my washing machine and the deliverypeople inadvertently removed my dryer and brought in another dryer. I was on line at the time and not paying attention. When I noticed what had happened, they took the new dryer back out. then they took out the old machine and returned my functioning dryer to my home. When I called the store, there was little apology and I requested purchasing a downgrade of my former machine. When they returned three days later, they brought up an upgrade - NOT he machine I ordered. But what was most shocking was when I called them and asked them why they had not delivered the machine I wanted, no one knew anything about it. Then the person on the phone said "We deliver the wrong appliances all the time because the numbers on Electrolux washer and dryer are so similar." I couldn't believe he said that. I was stunned to which I said, "Knowing that, why are you not more careful?" I ended up tipping the delivery men who worked hard and the machine cost me much more than it would had I bought it from my local store. There was barely an apology about them.

We needed a replacement dryer so went back to Hugo's where we have been buying our appliances for…read moreyears and Al looked up our previous order and placed a new order and said it would ready and delivered today, Saturday which it was. Kudos to Caesar and the two(2) others who took out the non working one and set up the new one. They called to let me know they were on their way and also when they arrived. Thanks. Chris K.

Overpriced products by opportunists. $48.00 for a fifty lb bag of salt? .............read more

Great store. Great selection. Great service. And all around great people…read more Kevin and all the guys on Team Fells are the most thoughtful, helpful and resourceful crew you'll ever have the privilege to meet. And it's my dog Fox's favorite store to visit whenever we're downtown.

If I could give 10 stars, I would. What had happened was…read more.. I had dropped off a piece of art to be framed. It was ready on a Friday but I was running late, so I just figured I would pick it up on Monday. Monday was the day that this artwork would be presented as a gift at an event in the afternoon. Now it turns out that they are closed on Mondays WHICH IS CLEARLY PRINTED ON THE DOOR. They are open on the weekend and I, being not too bright sometimes, did not look up the hours. COMPLETELY MY FAULT. So I panicked. Then emailed at the contact info on the website begging for help. One of the owners called me within a few minutes and then he came to the store to let me get my art. Understand, this was all my fault and they had no obligation to do this. I will be forever in their debt. This is the kind of service that you almost never see any more. THANK YOU - you are the best! Sincerely, BT. Arlington, MA

First, the staff at Big Picture Framing in Arlington, MA has been amazing. Especially Emma, who…read morehas helped me to frame a piece of art and then a couple of sports uniforms under protective glass in recent weeks. Her professionalism, honest demeanor, knowledge and ability to answer questions, and eye for detail were all extremely helpful during my visits. Both of my pieces look excellent and are hanging proudly. Second, I want to praise Big Picture Framing for keeping their store as safe for customers and staff as possible. Obviously handling artwork and objects of customers during a pandemic opens their staff and the next patrons to increased risk. Wearing masks, providing hand sanitizer, clearly marking areas to walk and stand, and having signs displayed to not touch samples is a big help. The staff also keeps the door locked and has moved to an appointment process to minimize people in the store. Even for pickup of finished items, they will meet you at the door with your items to inspect and carry away to your home. Overall, Big Picture Framing is doing a wonderful job during these times. They are there to support their customers, so I hope you will continue to support them just as I have done.

Service is awful. Was in the store for 20 minutes waiting my turn there was only one person out on…read morethe floor waiting on a customer and I was next. Walked around there was another salesperson in the back but he did not come out when I went back there. A third customer walks in and the other salesperson comes out and waits waited on him immediately. I indicated I was next and the response I got was oh will be with you next. Had all intentions of giving them a sale when I walked in but they lost a customer due to poor customer service. The person who cut me in the line asking a ton of questions he had no intention of making a purchase at this store because he asked for the tax-free locations in NH.

there's such a high toxicity in the paints when there doesn't need to be. 0 stars. wouldn't…read morerecommend any of their products