I'm very disappointed with SMB. They installed granite in our outdoor kitchen and fireplace that…read moreunfortunately did not last two years. They replaced it but it has cracked in the exact same places again. In researching, granite, if properly installed, should last 20+ years and is the most durable for harsh NE winters. I'm very very frustrated and disappointed that my granite was not properly installed by SMB and when I reached out to ask them to remedy the situation was unfortunately not offered any. I will have to seek out a different and more qualified granite installation company.

The team at SMB did an amazing job with our kitchen counter top. They were easy to work with, gave…read moreterrific advice about both the selection and sizing, and did the job in the time-frame promised (something I no longer take for granted). The on-site team was professional and did a perfect job with the installation. Our kitchen looks amazing - thank you!

Got our vision right away and gave us the tools and knowledge to get it done. Followed up…read morethroughout the process to make sure things went smoothly.

I was so happy with the recommendations by Tony to create my beautiful kitchen and then the follow…read moreup to fix a few minor things during the installment. He was on top of everything and when I had a minor issue almost a year later he came right out and fixed it. I love the customer service - Tony and Emily are fantastic.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

Jerry Clancy and his son Brad are by far the most knowledgeable people I've ever dealt with in the…read moretrades. They are courteous and prompt in communicating with you. I had a 23 year old wall unit that was on its last legs. Jerry wanted pictures of the unit, model and make, the receptacle and plug configuration, and the exact measurements of the existing unit. The price was extremely fair and the recommendations were spot on. The carpenter Colm and his helper Mauricio were on time, professional, efficient, and left the work area in immaculate condition. If you're tired of the customary run around, do yourself a big favor. Call these guys. You will not be disappointed. Oh, I almost forgot. He sent rebate forms for $220 on the Friedrich unit and a $40 rebate from MassSave. You just can't beat that.

I moved into a building managed by Nordblom, and they have strict policies about A/C installers…read more Concept Equipment was listed as an approved vendor. Now I see why. They know what they're doing, and they do it exceedingly well. At first I thought I'd save money by purchasing air conditioner units from Amazon, but the number of reviews about units broken in the mail didn't make me confident that the discount would be so worthwhile. I could have gone to a big box store, but with crazy heat & humidity, that didn't seem worth the schlep. So I called Concept. Brad was very knowledgeable about the building I was moving into, and he gave me well-reasoned suggestions about BTU size & brands. He also had an excellent sense of humor, which helped put me at ease, as the total extent of my knowledge of A/C units is based on experiences 2 decades ago in Florida. Zach and Ray, the friendly installers, came right on time. The 2 units were up and running in about 5 minutes, with proper holes drilled for frame screws, and weather-stripping insulation in place. Ray went over the operation of each unit thoroughly & patiently--he demonstrated all the digital functions, and also how to clean the filters. I'd never seen window air conditioners properly installed before, and wow, am I ever impressed! So much better looking than any installation I or my friends or my friends' fathers have done. And Brad was absolutely right about the size of the units. Now that I'm moved in, they are cooling the rooms beautifully. It sure pays to pay for quality service. I'm so glad I saved myself lots of aggravation and went with Concept.

I was sick, sick I tell you when my beloved Super Sawzall broke. I had it since 1988 and they just…read moredon't make tools like that anymore. When I lived in Davis years back there was a place in Winter Hill but like a lot of small businesses, it had closed up shop. Fortunately I found Panda and I had a great experience. They didn't bat an eye at a female walking in with a Sawzall. They were VERY pleasant and amazingly they had my part in stock and were able to fix it while I waited. I pulled my credit card out and held my breath as I had no idea what kind of $ it would be. It was under $10.00 !! Made my day. In addition, I was fascinated by the shop itself with all the old time tools mounted on the walls.

It's a small business but I needed brushes for my power drill and the young man Doug knew exactly…read morewhat I needed and where it was. I drove around for hours and this kid found it in minutes. This is why I shop at local small businesses

I needed a small piece of quartz to use as a vanity backsplash in my bathroom. I contacted a dozen…read moreplaces before finding Louis Mian. Most places didn't want to bother for such a small job, or wanted to charge me for a full slab of quartz. Chris was super helpful and responsive, and the price was reasonable. He cut and polished the piece to my specified dimensions, which I then installed myself. I'd gladly return for other projects.

Great stone and superb customer service!! When our house was new to us, we used Louis Mian's to…read moresource and install granite counters and backsplashes in our kitchen and marble counters and floors in our bathrooms. Great selection, great design service and great installation. Fast forward 30 years, and the customer service gets even better. Old house, new leaks. Our bathroom floor gave out due to a leak that took months to source. Facing possible destruction of part of our floor to get at the leak, I went back to Mian hoping beyond hope there was matching stone to be purchased. Jon Mian very kindly went through his inventory and miraculously came up with four pieces of floor tile that perfectly matched that installed by his father. It's a great company that stands behind its customers for generations. Bravo!

Joe remodeled my bathroom a few years ago, He does beautiful tile work, however the grout was…read morefalling out before he was even done... I should of been leery when they began by smashing thru the wall into a closet breaking several glass items ( the son didn't know what was on the other side, nor did he check... They installed the tub with a gap of about an inch along the back wall. The white Harvey window( in a house with all brown windows) he installed, allows the cold air thru the glass, and the outside grout around the window is falling out. The electrician he contracted with used switches that failed within a year or so. The door mantel he installed cracked within 6 months. At the time he was going thru a nasty divorce which may have affected our results... As Joe coached T-Ball at our church (since closed) I've postponed posting a review for a very long time

This is the second time in we have used Joe and his team to rehab our property in two years. Two…read moreyears ago, it was the lower apartment and this time the upper apartment. Both jobs involved a complete gut of the bathrooms and remodel of the kitchens so everything from electrical, plumbing, tiling, woodwork and painting was done. The job included installing cabinets in the bath and kitchen along with tiling floors and walls. Granite countertop was installed. Floors were sanded and polyed. All new lighting fixtures and appliances. So everything from soup to nuts was done. Obviously, we were happy with the first experience so we called upon him again. Our second experience was equally as good...the place looks fantastic! We would absolutely call on him again for any future work.

I have worked with numerous contractors over the years and none of them came close the what Waze…read moredevelopment was able to provide. They always showed up on time and completed the work within the timeframe they mentioned. Taghi was a pleasure to work with. He would carefully listen to what and how we want to things done. I couldn't be happier and highly recommend them for any home or office project.

WAZE replaced my kitchen floor several years ago. I was a difficult project complicated by water…read moredamage and mould requiring a new subfloor. Taghi worked almost non-stop for the entire weekend, replacing my floor, mouldings and my back door. No matter the difficulty, Taghi maintained a positive and professional attitude. My wife and I are so happy with the experience of working with WAZE Development and our new floor.