Ill give this company zero starts but the minimum is one, and here is the reason why…read more Back in April 2023 we bought granite countertops and a series of items rounding $6,000 dollars. we never got the items delivered neither installed. Reached the company nobody called back. We found out the company filed for bankruptcy a year ago. The part that is more frustrating here is that they were still open making sales to customers who they knew they were not be able to deliver or install their items. Long story short almost three months later, No countertops and no money back. just put our claim with the Worcester bankruptcy court where their case is currently open. Lesson learned, just verify the stay of the company before your purchase any items so this doesn't happen to you.

Business has filed for chapter 11 bankruptcy. Drove by today, 8/17/23 and the gates were locked and…read morea big sign saying there was going to be an auction

Joshua and his team did a great job on the kitchen remodel, flooring, and some other minor projects…read moreI requested. They were very communicative, and let me know right away when they discovered cosmetic damage on an appliance that had been missed due to tape covering it. They were also very flexible with pricing, and were willing to adjust their estimate to be within my budget. Overall, I am happy I went with them.

Josh and his whole team did a terrific job on our new bathroom. After a slightly slow start setting…read morethings up - which was partially due to our town's slow permitting processs - once they came onsite everything was fast, professional, excellent communication and excellent quality, and more than fair. Highly recommended

Super happy with Granite Designs. They were VERY responsive, very reasonably priced and…read moreunbelievably reliable. The vanity top with rectangular sink they made for me is stunning! Even delivered before I expected which was a nice surprise. I can't wait to renovate my kitchen and full bath to work with them again! Gene and team are just awesome! THANK YOU all for your professionalism, responsiveness and quality workmanship! Highly recommend Granite Designs. Steph LeBlanc

What a great job these guys did. On time and the best price. Efficient install. Polite people.read more

5 Stars Always !! I highly recommend The Granite Place in…read moreBurlington Ma!! I appreciate the professional and friendly service I receive whenever I call. Carol and Jonathan is always so willing to take the extra time to pay attention to the small details that make the completion of projects run smoothly. It is so nice to work with people who truly care and want the best for you.

This review is two months overdue, and I apologize for not doing it sooner. My wife and I purchased…read moreSilestone countertops from The Granite Place in Wilmington, Massachusetts. Eduarda was our salesperson. She was patient and attentive to our needs and a great help in selecting the suitable stone for our new counters. However, the customer service continued after the sale; everyone we spoke to or dealt with until the job was complete was outstanding. But we want to give a special thanks to Robeson Aquino and Guilherme Silva for their fantastic installation of our counters. They were a pleasure to work with, never rushed, and took all necessary steps to ensure they completed the job to the highest standards. Thank you, Duarte and Kaeren.

I highly recommend this company, they installed my beautiful granite countertops and I couldn't be…read moremore satisfied, made a huge difference in my kitchen. The company really caters to the customers needs and they do their best to make accommodations as needed. Their crew was efficient and professional when they left everything was cleaned up and spotless, thank you so much for everything , now I really love my kitchen.

From the owner: Your Kitchen Countertop Experts! 15+ years of experience. Specializing in Granite, Quartz, Marble…read moreand Quartzite. Ask about our Spring Deals!

Overpriced..over aggressive..so many fake and false 5 star reviews ... I went with another company…read moreand I was so happy

I am rarely inclined to post a review on a business as not many businesses impress me. I have to…read moresay I am incredibly impressed with this company. From Leo the owner meeting with us after business hours to accommodate our schedule which set a great first impression. I worked with Rich whom I think it as the project manager there and I have to say, Rich hands down is the best project manager I have ever worked with. He was incredibly patient with me and helped me select the quartz countertops I wanted. He showed me a variety and I was not sold on most of them. He even did his own research using Pinterest pictures of what I wanted until he found the slab I've been dreaming of! Rich kept me informed along the way, texted/called back within minutes if I had a question. I changed my mind on the quartz slab 3 different times and he was incredibly patient. If you're thinking of renovating your kitchen, this is hands down the company you want to work with. What a dream team! The guys who installed the slab were great, and really took their time in installing the countertops, and cleaned them beautifully before they left and did not leave an ounce of trash behind. So grateful for Leo and Rich and I wish them continued success!

We agreed to a cabinet project with Solid Advantage in July, and they required a 50% deposit…read moreupfront -- over $10,000. We also incurred several hundred dollars in additional charges throughout the process. After weeks of coordinating, they canceled the installation an hour before the appointment not once, but twice. You would expect the second attempt to be handled better, but it wasn't. After that second last-minute cancellation, we requested a refund. It has now been over a month, and we still have not received our money back, nor have we received any meaningful communication or updates from them. The lack of professionalism and accountability has been unbelievable. At this point, we cannot recommend this company to anyone.

Dealing Solid Advantage has been an absolute nightmare. We contacted them for a cabinet install and…read moreworked through coordinating every last detail only for them to cancel on us day of multiple times . They took a 50% deposit from us upfront and after failing to preform on multiple occasions we asked for our deposit to be refunded. The refund took weeks and weeks of us consistently following up with little to no communication back, and when we finally did receive it... The check bounced!! The owner lied to us multiple times though the process regarding the ordering of the cabinets, "the check is in the mail", "we will be sending it this week" and so on. I highly suggest not using solid advantage

The women working there are bored and contemptuous. We bought a slab, which we picked after looking…read moreat slabs in 3 different states and we found the perfect one here. I even would come back and look at it to admire it in the 2 months it took for the cabinets to come in. We did not get our cabinets there. We wanted to initially but they just seemed asleep at the wheel and like they didn't care whether we went with them or not and didn't help us to make decisions out of indifference. But whatever. We loved the marble slab and they would fabricate it, install it, etc., so fine. When I went to check out the slab a few days before they were to come--we went to see how they had laid out the template on the **2 slabs** we had picked and.......there was only one--and it was NOT the same slab we had picked and had been waiting all this time for. A worker confessed they had given the slabs to someone else and swapped out the slabs for a different lot. This lot, and the slots were darker and had lots of brown in it, which we did NOT want and we intentionally--as I said--had selected the slabs we wanted for the exact color of THOSE slabs. We had selected all the colors of the kitchen based on what we had selected. We picked the cabinets based on it, the backsplash, the wall color, the shelving, the flooring. The slab we wanted was shimmering luminescent sparkling white with streaks of green and blue-grey. This slab was opaque and none of the green or blue. The disdainful women sneered and said it was the exact slab/lot we had bought. I had photos of the original slab and showed them it was different. They lied to our faces and said with a shrug "Don't know what to tell you. You can pick something else but it'll be 12 weeks before we'd be able to schedule. " My Mom is 95 years old--back then she was 92--literally days before Thanksgiving, and we could not have plywood countertops for Thanksgiving and for 3 months subsequently. Plus, there was no comparable stone in their yard to what we had selected, so even if we decided to wait....they had no stone like the one we DID pick out. I started writing this review 3 years ago when this all happened and was so heartbroken I couldn't finish. Three years later....it still is awful and a massive disappointment. My Mom was going for her dream kitchen this late in life, and these ugly white and brown slabs that were NOT the slabs we picked have not improved. I wonder to this day who came along with a wad of money and convinced "Quality" Granite to give them OUR slab. Incredibly sad and kind of sickening. I am embarrassed when people pretend to like the countertops because they're not the magical sparkling counters my Mom fell in love with. Two stars because the installers did a great job and were polite and professional.

Bait and switch. Advertising one thing on their website. When you arrive the specials don't exist…read more At the VERY bottom specials are subject to change with out notice. It's a sales tactic to trick you to come in. There's actually no specials or sales.

I would say POOR, POOR POOR customer service!!!! I could of been a 20k + job but Charlene was to…read moreworried about her lunch and basically sent me away and was not at all helpful!!! I had questions and she didn't even bother to sit with me, I had to ask to see some granite and she gave not one bit of information! After walking out of the slab area I thought she would sit with me and go over some things about the next steps in Granite counters NOPE she let me get in my car, I was beside myself!!! My advice to Phil & Dee is hire people that care about your business! I could of done a better job! This was 2 homes I was looking to redo counters $$$$ loss!!!

We had our quartz countertops installed this week. To say we are thrilled with them is an…read moreunderstatement! They are beautiful! We were blown away with the customer service and this company as a whole! Freddy was awesome, the women in the office were great, and the installers and templaters were amazing! Everything went so smooth and a week from template to install was unheard of! Would definitely recommend and will use Keystone again!!!