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    Hart's Ace Hardware

    3.7 (17 reviews)
    Closed 7:30 am - 6:00 pm
    Updated 3 months ago

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    3 years ago

    Worst customer service ever. I could not beg them to help me. They sat around chatting as I combed through the messy store unaided. Awful!!

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    3 years ago

    I was in the area renting a storage unit and dropped by this ace. They were so friendly and help full. Support Local }

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    3 years ago

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    12 years ago

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    15 years ago

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    11 years ago

    Been coming in since 1988. Always had what I needed in stock for any project, plus outstanding service. Great store. Great people.

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    Review Highlights - Hart's Ace Hardware

    Although it was not in stock, Doug went out of his way to get me what I needed, held it for a week.

    Mentioned in 2 reviews

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1
    (173 reviews)
    3.0 mi
    $$

    7 Months. 2 Measurements. 2 Failed Installations. Still Not Done…read more If you are considering using Lowe's in Woburn for installation services, don't. My wife and I started a storm door project in August during their "free installation" promotion. We needed Larson storm doors and I clearly stated from Day 1 that the frames required a build-out. I was told this was routine and handled "all the time." That statement turned out to be fiction. Measurement #1: They missed the first appointment. Rescheduled for 10am the next day. Arrived at 1pm. I again explained the build-out requirement. It was not documented. Installation Attempt #1: Installer shows up and informs me: Two doors are bent and unusable. They were never told about the build-out. The porch rails might prevent installation. They drill holes into my front door frame and then leave. Zero completed work. We start over. Measurement #2: Different person comes out after I request someone with more experience. Photos taken. Build-out discussed again. Then comes the quote confusion. I'm told I owe roughly $500 more because the build-out wasn't properly carried over in the new quote. When I ask for documentation comparing the original and revised totals, I'm told the associate "doesn't want to do the math." I had to fight through their automated phone system for nearly an hour just to get basic pricing documentation. Seven months later, end of February, installers return. Installation Attempt #2: They immediately inform me the measurements AGAIN failed to account for build-out width and rail placement. Their proposed solution? Cut my porch rails and improvise framing. They also suggest relocating my house numbers "off to the side." At that point, I stopped the work. Seven months. Two measurement appointments. Two failed installations. Damage to my door frame. Incomplete project. This wasn't a complicated custom job. It was storm doors with a clearly disclosed build-out requirement from the beginning. The pattern here isn't a mistake, it's systemic incompetence between sales, measurement, and installation. I will be hiring an actual professional to finish the job. If you value your time, your home, and basic project management competence, do not use Lowe's installation services.

    First they are desperately short employees. I was sold a dishwasher with installation and all. We…read morewere told 2 weeks moved out to 4 weeks by them and then told they don't have the one we paid for. Plumber calls tells us our unit is not available, phone calls to the store ring for 10 minute before they pick up. We are getting our money back and going to Home Depot. Do not shop here!!

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    Lowe's Home Improvement
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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.7
    (182 reviews)
    4.4 mi
    $$

    This was my first time ever stepping foot into Lowe's and I'm so glad I did. After so many failed…read moreattempts at their competitor stores, I finally found what I needed within a reasonable time frame. Joshua in the appliance department was efficient and super helpful! He was ready to answer any questions we had regarding our new fridge for our new home! He also informed us about the free delivery and installation that came with our purchase. We were also looking to get a water line extension and he picked one up for us in a different aisle and is getting shipped to the new house along with the fridge. Again, Joshua was quick and efficient. He answered all the questions we had for him and made this store purchase super easy.

    I went to the store in Saugus, MA on Broadway to purchase some products. This was at 8:45 am in the…read moremorning and the store opens at 6 am. When I walked through the main entrance there was a large group of store managers and associates crowding the way and I had to weave through them to get by. It appeared to be a morning stand-up meeeting as they were discussing goals and objectives. I needed assistance with products and there were no associates available as they were all in this meeting. I asked the two cashiers who had stepped away from the cash registers but remained close if I could get an associate to help me. I did not get help until several minutes later after their meeting was complete. Absolutely no regards for customer service and I was completely neglected. I will never purchase products again at any Lowe's Home Improvement store and will give all my business primarily to Home Depot stores.

    Photos
    Damage scapes.
    Damage scapes.
    Caulk missing.
    Caulk missing.
    Caulk all over my deck a day after install.

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    Caulk all over my deck a day after install.

    Hart's Ace Hardware - hardware - Updated August 2026

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