Worst customer service ever. I could not beg them to help me. They sat around chatting as I combed…read morethrough the messy store unaided. Awful!!

I was in the area renting a storage unit and dropped by this ace. They were so friendly and help…read morefull. Support Local }

I've been in this store 5 or 6 times in the past 6 months. I'm a novice painter who's determined to…read morefinish repainting every room in my house over the next few months. Every single time I've been in this store a different associate has helped me and every single time they have been AWESOME. I hardly ever leave online reviews, but I feel compelled to now. The employees are so helpful, so professional, and so courteous...all of them! If you're looking for painting supplies, definitely shop here. Today, I noticed they have a "now hiring" sign up, so if you know a thing or two about painting and you're looking for employment, work here because you'll love your work environment.

From the owner: We provide our customers with expert advice and superior paint matches. We carry Benjamin Moore as…read morewell as many specialty and hard to find products. At Johnson Paint Company, you will find all the tools to get your painting project done right, and a professional staff who are happy to answer any questions.

Another great experience with Waters and Brown! I was there on a Saturday, they are extremely…read morecautious with COVID-19 concerns, and only allowed 2 people in the store at a time. They had hand sanitizer and a mask requirement. Super helpful and knowledgeable staff. They always take the time to really talk through your project and help you make decisions. I wouldn't trust any other store to come close to their service.

Yes, you'll pay more for their paint than you would at say, Home Depot but it is so worth it…read more Don't believe me? Then try it for yourself! Go to Home Depot and show the guy behing the paint counter a swatch of your granite countertop and ask him what color he would recommend considering you have cherry cabinetry. Then, when he's done laughing at you, go to Waters & Brown and show your granite swatch to Sam and Lauren (I think her name is.) That's what I did and they immediately both thought of the same color, Quahog. So much darker than I ever wanted to go but wow, just the right color. Then Sam suggested Oxygen (a pale blue) for the ceiling and a color called America's Cup for the trim. The America's Cup (an off white) threw my husband into fits of worry. Will it be too yellow? Will it look dirty and dingy? Sam, promised it wouldn't and explained why . . . and he was right. So right, that my husband went back and asked him what color we should paint the adjoining hall, Sam made a recommendation and my husband walked out with that color paint. This is the same husband who would gladly spend months deliberating every decision, no matter how minute!!! So it is no exaggeration when I say that Sam may have single-handedly saved my marriage, or perhaps my husband's life because I was ready to either kill or divorce him. So as we decorate our entire home over, all I can say is thank God for Waters and Brown, and thank God for Sam!!!!

I had a great experience there this morning. I needed to select paint colors quickly and was…read moreoverwhelmed trying to make the decisions. I brought in my kitchen cabinet samples and the colors my contractor had suggested. A young woman named Miranda gave me her full attention and worked with me. She totally got my style and helped me select colors. She suggested making up some samples for me to try at home and made them up in a flash. Her enthusiasm was contagious, and I left feeling very satisfied and excited. I highly recommend them!

I've never written a Yelp review before, but today's experience at this Benjamin Moore compelled…read moreme. My 3-year-old and I stood waiting quietly for nearly 15 minutes for our turn to be helped. While we waited, my son calmly counted the rolls of painter's tape stacked on a shelf, not running around, just counting and stacking. Completely harmless. Out of nowhere, the employee began verbally berating me for letting my toddler make a mess and "be annoying." I was stunned. There was no chaos. There was no disruption. Just a bored little kid counting tape while we waited for service that never came. The tone was hostile, condescending, and completely unprovoked. If this is how they treat parents with well-behaved children, I can't imagine how they treat anyone else. If you want quality paint and a business that treats customers like human beings, go to the Benjamin Moore in Malden or Ace in Stoneham instead. They're friendly, helpful, and professional -- everything this location is not. This store has lost my business permanently. And we've spent thousands as we've renovated our home over the years. But judging by today, they never seemed interested in earning it in the first place.

I am honestly surprised by the negative reviews of Colorworks. I have been in here twice over the…read morepast few months, and have worked with three different employees. All of them were incredibly helpful and polite.

Great place ! Nice people that works there always helpful. Nothing to complain!!!! Going back there…read morefor sure

i wouldn't recommend any paint or products from the sherwin williams brand. very poor quality and…read morefull of toxic chemicals.

My husband and I have had two wonderful experiences here. Nate was incredibly helpful, he gave us…read moretips on certain tones of a color we were looking at and pointed us in the right direction. We purchased the Emerald paint brand from them, and it's honestly AMAZING. Our living room has never looked this good. After feeling crowded and misled by bad paint matching at Home Depot, this was such a gift. Thank you, Nate and Sherwin-Williams!

I really like this shop. All of the employees are friendly, helpful and fast. It's the closest…read moreplace in the area to get Benjamin Moore paint - so it's my go-to!

I can't speak for the "paint" side of the business, but I think it's best to stay AWAY from the…read morewallpaper side until they hire some competent people. Everything was going well until the person supposedly helping me make it clear that she had little/no understanding of the math necessary to measure the area of a wall. At one point I swear she was just punching random numbers into her calculator, then came up with a number that was about 40% over what it should have been. She didn't know her product lines, was patronizing, and just gave off the attitude that being there somehow interrupted whatever is was that she does when not helping people on the sales floor. At that point I determined that taking my business elsewhere was probably the best course of action. They didn't seem too fazed about that - I suppose it happens frequently.

Exceptional Service - Thank You, Carlos and Team I recently had to repaint my condo, and I'm so…read moreglad I found Home Decor Group in Lynn. Carlos was incredible--he went out of his way to help me find the perfect paint. I was debating between several colors, and he patiently walked me through the process step by step. From explaining undertones to how lighting affects color, he made what felt like a stressful decision so much easier. Growing up, painting meant grabbing whatever was around and slapping it on, drips and all. But when you're working on your dream home, everything matters--and Carlos understood that. What really stood out was the whole team. I've grown accustomed to walking into businesses where people barely acknowledge you. Not here. Everyone was kind, attentive, and genuinely eager to help. That level of service is rare and appreciated. Ask for Carlos--you'll be happy you did. If you're in the area and want expert advice and outstanding customer service, Home & Decor is the place to go.

Had a very disappointing experience with this Ace Hardware. Ordered a grill on May 26 with a…read moredelivery date of May 29. Got an email confirmation at 3:46pm on May 29 saying "Your delivery is on track!" and "Your delivery scheduled!" for that same day. No one ever showed up or contacted me. Didn't have time to call on Thursday so I called on Friday morning at 9:38am. The person I spoke to said deliveries are only made on Wednesdays and Saturdays and that someone would call me Saturday May 31 to let me know when the delivery would be ready. It's now 7pm and Ace closes at 5pm. No one has called, no delivery has been brought to the house. I REALLY wanted to give my business to someplace local, but this is ridiculous. I have cancelled my order and unfortunately won't be using this Ace Hardware in Woburn ever again. If an order is placed with a delivery day that you don't deliver on, you should contact the person placing the order and inform them of such. Extremely disappointing.

Wish this place and Robert were cloned. I needed some set screws for some bathroom faucets. Lowes,…read moreHome Depot and Fergusens and Webb didn't have them. I called this Ace and Robert said to come on down with my knob. He dropped everything to help me and meticulously tried every screw and Allen wrench until I had just what I needed. Great guy and friendly, patient and helpful. Thanks again!

I went to your store yesterday, Nov 14 around noon time to…read morepurchase a bunk bed for my grandson. The sales staff throughout the store were very helpful and the woman that helped us with the bed was so pleasant. But the reason that really prompted me to send this is to commend the staff that work at the climbing area. Every one of them were very kind and fun interacting with my grandsons. They were very thorough in preparing the kids. I love how they made the kids feel so comfortable and safe in their harnesses. In short you have a great group here. I hope you give them recognition they deserve.

We had a good experience in the sleep lab buying our VERY expensive Temperpedic king mattress. And…read morethe salesman assured us that delivery was under contract to a very reputable company and we would have no problems. Comes delivery day and we get a call that they cannot deliver the mattress because it was in the truck all night and it FROZE - thus being unable to fold it in half to bring it in without breaking it. Are you kidding me? What "reputable" mattress mover leaves an item susceptible to freezing in an unheated truck in an area where overnight temperatures are often below freezing? And even if it does freeze, well just ship us another one! You're big enough to be able to do that. Nope, had to be that mattress and we have to wait till it thaws. Almost comical had we not been so inconvenienced.