AWFUL. Do not be fooled into doing any business with the window treatment dept. Kim is completely…read moreincapable of providing even an ounce of service. Ordered blinds at start of August. Gave firm deadline for a renovation project and was told 2 weeks max. 9 weeks later Kim is awol, not returning calls, emails or messages. Now going through credit card company to reverse charge. Should have known better when I turned up and the desk was a complete disaster. Non responsive, not even close to a functioning business. Avoid at all cost. Shame on you Kim.

We had several issues with Kim, who ran the blind department. She billed the complete job before…read moreit was installed, it took a great deal of follow through to get the order placed, received, and installed. We experienced 3 installers. The day before she came for the last day of the "free" install she said that upper management said that the time taken to measure the 6 skylight windows was included in the install time and that upper management had said that they had spent enough time on the job and would charge $50/hr extra to complete the job. If we didn't pay the extra amount, the warranty would be void. After the install, when one of the blinds they installed was sagging, she merely sent the instructions for us to have fixed.

I wanted to color match some white paint on the trim of my house. The guy behind the counter seemed…read moreincapable of understanding the concept and appeared irritated that I was there. There are countless places to buy paint; don't bother with this one.

Absolutely professional. They have a well-deserved reputation for being able to match any color…read more I gave them a piece of yellow-painted shingle which had been painted ten yrs earlier on a house I was renovating for sale. The paint was a perfect match to the worn old paint. When applied one could not tell which areas had been repaired.

To all the younger staff - You should probably not be condescending and rude when a customer has a…read morequestion. If they aren't of your generation - there's no need to be as verbally nasty as you were to one of your customers. That's the problem with your generation - you show no respect. Karma is a wonderful thing. Grow up.

A model for what a local hardware store should be. Staffed by a mix of adults who know exactly how…read moreto help you. They also employ local kids who are usually pretty helpful, though they are just teenagers so manage your expectations! They are kids working a first job, and I see a lot of people (both in the store and on Yelp) mistake inexperience with rudeness. Selection is good for a local place, though more niche items may require a trip to a larger place. Importantly, they do not carry much of anything in terms of wood and lumber, though they have a decent power tool section, including Craftsman, Milwaukee, and Stihl. Painting, plumbing, hand tools, grilling, house care, yard care, and screws are examples of the areas they cover pretty well. Value is good as well, matching or beating that of places like Lowes or HD, and Ace is a local mainstay.

Don't go here if your not a professional painter or don't look like a pro painter or your not doing…read morea huge project. They are paint snobs and won't give you the time of day. Horrible customer service.

I am an artist and painting contractor. I need access to the top products on the market, otherwise…read moreI get left behind. Phillips has everything that I need to complete an artistic or regular painting job. The staff is friendly and very knowledgeable. That is very important when you need clarification about certain products and brush recommendations. I just refinished an entire kitchen using Phillips products. I drive an hour to shop here because I know that I can find what I need. I work for a lot of athletes and they are very demanding. That's why this is my favorite paint store. My only complaint is ....there is not a Phillips on the south shore. Keep up the good work guys. Chuckchristian-designs.com

Not customer friendly! Made a 63 year old woman lift a very heavy item into the car. Refused to…read morehelp for the first time in 20 years for " liability" said the young, able bodied man who carried it to the car. Had figured my husband would take it out at home. I had already paid and needed it so I risked my back and did it. Beware. Get your propane at Russell's instead.

Don't go to this store. This afternoon during the monsoon, Rt 20 was extremely flooded right in…read morefront of the store so cars were going around the flood (which certainly could have been devastating to many cars) by using the car wash and hardware store lots. This must have triggered the employees who pulled out wheelbarrows and a truck to block people from coming through. Why? Not sure as no one was in their lot. They were also yelling at drivers for trying to come through. Unbelievably rude and bad community spirit so I won't be using this store anymore.

Used to be pretty bad with Items often out of stock - empty areas and hooks on shelves, items not…read morepriced. However, in the past year or so, has greatly improved with good inventory and helpful employees.

Be aware that online store deals and in-store deals are not the same. When you order online the…read moremerchandise does not come from your store. I found a snowblower online that had free delivery as a current promotion. I bought it from the store but they were not offering free delivery. If I had purchased it online it would have been shipped from a warehouse somewhere with free delivery.

This store never fails to disappoint me. From the lack of…read moreanything I ever go there looking for. The awful store layout and the lack of staff out on the floor to ask for help. I leave here disappointed more often than not. Ok for propane refills. The former Maynard location was better in all ways. Better selection, better layout and better staff.

Absolute best customer service I've seen in a long time. I called in morning because I discovered a…read moredifficult to find Yeti wheeled cooler and this place was last to have it anywhere around and not only did these guys hold it for me, they held it all day till 530pm even though 3-4 other people offered cash on the spot. Just awesome service and I'll be sure to recommend this place to anyone!!

Cute and tiny boutique shop that has more of their products European, especially from France. The…read morestore has a bit of a mish-mosh of things on offer. The store had paintings, home decor, food, soaps, and all sorts of other things. I got some French jam and while everything's got that suburb premium, the jam was pretty good. The owner was very pleasant to talk to. Just be careful walking around the shop, as it is very small and has a lot of things.

The store was great when they first opened. But over the years service has just gone downhill. I…read morereally want to support my local hardware store. I've tried to buy propane a couple times. But when I arrive there is a sign saying they are out of propane. Today was the final straw. I needed potting soil. I went into the store and showed the cashier which potting soil I wanted on the Ace app. He couldn't look it up on his computer. He told me I had to go outside and find the placard number. Seriously- you can't look up Miracle Grow Potting Soil in your computer? So I went outside. Got in my car. And drove to Home Depot. (Where I just told the cashier what I wanted. They looked it up. I got in my car, drove to the side and a nice young man put it in my car.) So never again wayland Home and Design.

I purchased a power shovel from Ace Hardware. No stores had it in stock so it was delivered. It was…read moreclearly a returned item based on the packaging and some assembly tools were missing. I called Wayland Home and design as my local Ace. They didn't hesitate in saying to bring it in. I dropped by and received the best service! They didn't make me feel stupid for not being able to put the thing together and they were of great assistance. They had it ready to roll in about 10 minutes and even tested it to ensure that it was properly working. It's rare to see this type of excellence in customer service these days. While I was waiting, I was noticing how they greeted each customer at the door with an offer to help. Amazing and I'm grateful for their assistance!!

Went to visit this shop after a day of touring. I admit we did look a bit disheveled but the…read moretreatment we received was horrid. We were robbed in Argentina as well as Paris so I leave my jewellery at home. One of the saleswomen said to me while in the sale section that this area was favoured bu customers. Insinuating that I couldn't afford anything. Well don't judge a book by its cover. I could have bought the entire store and 10 others and just so you know ladies. I don't work a lowly retail job, I travel the world, most of the textiles and home decor that Grace and adorn spaces in my home are from Europe.

From the owner: We Specialize in custom, quality furniture and Residential Interior Design.read more