AWFUL. Do not be fooled into doing any business with the window treatment dept. Kim is completely…read moreincapable of providing even an ounce of service. Ordered blinds at start of August. Gave firm deadline for a renovation project and was told 2 weeks max. 9 weeks later Kim is awol, not returning calls, emails or messages. Now going through credit card company to reverse charge. Should have known better when I turned up and the desk was a complete disaster. Non responsive, not even close to a functioning business. Avoid at all cost. Shame on you Kim.

We had several issues with Kim, who ran the blind department. She billed the complete job before…read moreit was installed, it took a great deal of follow through to get the order placed, received, and installed. We experienced 3 installers. The day before she came for the last day of the "free" install she said that upper management said that the time taken to measure the 6 skylight windows was included in the install time and that upper management had said that they had spent enough time on the job and would charge $50/hr extra to complete the job. If we didn't pay the extra amount, the warranty would be void. After the install, when one of the blinds they installed was sagging, she merely sent the instructions for us to have fixed.

Absolutely professional. They have a well-deserved reputation for being able to match any color…read more I gave them a piece of yellow-painted shingle which had been painted ten yrs earlier on a house I was renovating for sale. The paint was a perfect match to the worn old paint. When applied one could not tell which areas had been repaired.

I wanted to color match some white paint on the trim of my house. The guy behind the counter seemed…read moreincapable of understanding the concept and appeared irritated that I was there. There are countless places to buy paint; don't bother with this one.

To all the younger staff - You should probably not be condescending and rude when a customer has a…read morequestion. If they aren't of your generation - there's no need to be as verbally nasty as you were to one of your customers. That's the problem with your generation - you show no respect. Karma is a wonderful thing. Grow up.

A model for what a local hardware store should be. Staffed by a mix of adults who know exactly how…read moreto help you. They also employ local kids who are usually pretty helpful, though they are just teenagers so manage your expectations! They are kids working a first job, and I see a lot of people (both in the store and on Yelp) mistake inexperience with rudeness. Selection is good for a local place, though more niche items may require a trip to a larger place. Importantly, they do not carry much of anything in terms of wood and lumber, though they have a decent power tool section, including Craftsman, Milwaukee, and Stihl. Painting, plumbing, hand tools, grilling, house care, yard care, and screws are examples of the areas they cover pretty well. Value is good as well, matching or beating that of places like Lowes or HD, and Ace is a local mainstay.

Don't go here if your not a professional painter or don't look like a pro painter or your not doing…read morea huge project. They are paint snobs and won't give you the time of day. Horrible customer service.

I am an artist and painting contractor. I need access to the top products on the market, otherwise…read moreI get left behind. Phillips has everything that I need to complete an artistic or regular painting job. The staff is friendly and very knowledgeable. That is very important when you need clarification about certain products and brush recommendations. I just refinished an entire kitchen using Phillips products. I drive an hour to shop here because I know that I can find what I need. I work for a lot of athletes and they are very demanding. That's why this is my favorite paint store. My only complaint is ....there is not a Phillips on the south shore. Keep up the good work guys. Chuckchristian-designs.com

Not customer friendly! Made a 63 year old woman lift a very heavy item into the car. Refused to…read morehelp for the first time in 20 years for " liability" said the young, able bodied man who carried it to the car. Had figured my husband would take it out at home. I had already paid and needed it so I risked my back and did it. Beware. Get your propane at Russell's instead.

Don't go to this store. This afternoon during the monsoon, Rt 20 was extremely flooded right in…read morefront of the store so cars were going around the flood (which certainly could have been devastating to many cars) by using the car wash and hardware store lots. This must have triggered the employees who pulled out wheelbarrows and a truck to block people from coming through. Why? Not sure as no one was in their lot. They were also yelling at drivers for trying to come through. Unbelievably rude and bad community spirit so I won't be using this store anymore.

Be aware that online store deals and in-store deals are not the same. When you order online the…read moremerchandise does not come from your store. I found a snowblower online that had free delivery as a current promotion. I bought it from the store but they were not offering free delivery. If I had purchased it online it would have been shipped from a warehouse somewhere with free delivery.

Thay were horrible and stole my money... I had a 20% coupon…read moreand a $5 birthday coupon. I bought somethings and used my coupons. I noticed i get the 20% off and the manager that coupon was for another store, didn,t you see the name! He yelled at me... the guy who checked me out never sais a thing and he ripped the coupon up and through it in the trash instead of telling me i can,t use and he ripped it up so i couldn,t use it all! So i said i want to return the items and could i have my coupons back. They dug the 20% out of the trash and the manger REFUSED TO GIVE ME MY $5 COUPON BACK... AND WE WAS SO SMUG AND PLEASED WITH HIMSELF for screwing me over... i left in tears... this is how they treat senior citizens that are handicapped...

This store never fails to disappoint me. From the lack of…read moreanything I ever go there looking for. The awful store layout and the lack of staff out on the floor to ask for help. I leave here disappointed more often than not. Ok for propane refills. The former Maynard location was better in all ways. Better selection, better layout and better staff.

Absolute best customer service I've seen in a long time. I called in morning because I discovered a…read moredifficult to find Yeti wheeled cooler and this place was last to have it anywhere around and not only did these guys hold it for me, they held it all day till 530pm even though 3-4 other people offered cash on the spot. Just awesome service and I'll be sure to recommend this place to anyone!!

Cute and tiny boutique shop that has more of their products European, especially from France. The…read morestore has a bit of a mish-mosh of things on offer. The store had paintings, home decor, food, soaps, and all sorts of other things. I got some French jam and while everything's got that suburb premium, the jam was pretty good. The owner was very pleasant to talk to. Just be careful walking around the shop, as it is very small and has a lot of things.

There were three people working, but none of them provided any kind of customer service, as far as…read moreI could see. I called ahead for an item to ensure it was in stock, and was assured they had them "in the back"; when I arrived and asked the first person I encountered he seemed put out and told me I must have spoken to someone else; a second person said he'd been the one to speak with me (a 5'1 not-fit-looking woman in my 60's) and that the 6' ladder I was hoping to pick up was at the back of the store. No one offered to help me retrieve it (a tight corner and tricky to get it out and up to the front), nor to help me get it out to my car despite the fact I was obviously struggling. I also asked about sanding materials (blocks), and was shown sanding paper and disks, and then (after repeating my request for blocks), had them pointed out to me - all hung way above my reach. Again, no offer of assistance, or ability to answer my questions about the blocks. Every other Ace I've ever been to is staffed by helpful, knowledgeable folks. This was disappointing. At least I got my ladder at a good sale price, but doubt I'd ever return.

I've been here several times when visiting from out of town, always looking for miscellaneous stuff…read morefor projects at the home of relatives that still live nearby. There has never been anything that I could not find here, and the process of doing the finding is frequently aided by very helpful, friendly staff. The location and parking are convenient for anyone in Wayland, Sudbury, Weston, Lincoln, etc... The store is a mix of dense aisles full of everything you'd want at a hardware store, and an upscale design center near the entrance. A great addition to the town.

Went to visit this shop after a day of touring. I admit we did look a bit disheveled but the…read moretreatment we received was horrid. We were robbed in Argentina as well as Paris so I leave my jewellery at home. One of the saleswomen said to me while in the sale section that this area was favoured bu customers. Insinuating that I couldn't afford anything. Well don't judge a book by its cover. I could have bought the entire store and 10 others and just so you know ladies. I don't work a lowly retail job, I travel the world, most of the textiles and home decor that Grace and adorn spaces in my home are from Europe.

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