I purchased a power shovel from Ace Hardware. No stores had it in stock so it was delivered. It was…read moreclearly a returned item based on the packaging and some assembly tools were missing. I called Wayland Home and design as my local Ace. They didn't hesitate in saying to bring it in. I dropped by and received the best service! They didn't make me feel stupid for not being able to put the thing together and they were of great assistance. They had it ready to roll in about 10 minutes and even tested it to ensure that it was properly working. It's rare to see this type of excellence in customer service these days. While I was waiting, I was noticing how they greeted each customer at the door with an offer to help. Amazing and I'm grateful for their assistance!!

The store was great when they first opened. But over the years service has just gone downhill. I…read morereally want to support my local hardware store. I've tried to buy propane a couple times. But when I arrive there is a sign saying they are out of propane. Today was the final straw. I needed potting soil. I went into the store and showed the cashier which potting soil I wanted on the Ace app. He couldn't look it up on his computer. He told me I had to go outside and find the placard number. Seriously- you can't look up Miracle Grow Potting Soil in your computer? So I went outside. Got in my car. And drove to Home Depot. (Where I just told the cashier what I wanted. They looked it up. I got in my car, drove to the side and a nice young man put it in my car.) So never again wayland Home and Design.

One of your drivers about killed me and my elderly father today. Passed us with the road narrowing…read moreto one lane doing 50+ in a 35?? Just to get stopped 3 seconds at the next light!! I know good helps hard to find but you better check your insurance policy...

I went to Concord Lumber today to pickup some hardware and I needed some paint. I went to the paint…read morecounter and stood there for 10min and nobody was around. I stuck my head outback and yelled "Hello" and got no response. I then went up to the front counter and asked if anybody was in the paint department that could help me? The guy at the main counter told me that the guy in the paint dept would be back in just a minute. I walked back over to the counter and again stood there for a minimum of ten minutes and again nobody came to help me. I again walked back to the main counter and again I politely told the same guy as before that nobody had come and that I needed help in the paint department. Again I was told that the paint dept guy would be right over because he had just stepped out back for a minute. I politely told him that he didn't just step out back for a minute because I have been standing over there for 20 minutes at this point but again I walked back to the paint counter stood there. After another 10 minutes past, I could not wait any longer and was pretty frustrated that I had been waiting for a half an hour and that nobody from the main counter did a single thing to try to locate the paint guy and they all were fully aware that I had been standing there for an excessive amount of time. I totally understand that small businesses get busy, but the store wasn't busy! I will go there again sometime in the near future and update this review because I'm hoping today was an oversight. There's no way customer should have to wait a half an hour and basically get brushed off when you asked for help!

How does great become even better? By paying attention to the little things and dedication to…read moreserving customers. And this dear readers is what Vanderhoof's is all about. Scott and team not only know this business they are committed to serving. I've shared earlier stories and here is another. This past weekend I brought in a pair of garden shears I thought I'd lost and it turned out I left them in the garden all fall and winter. They were rusted beyond recognition and I was so embarrassed to bring them to Scott to see what was possible. Scott smiled as I showed him my buried treasure and asked if I had a few minutes to wait. With that he disappeared into his workshop with the rusted shears. Not even 10 minutes later Scott reappears with an even bigger smile. The shears are good as new and we both wish we had a before picture ( see the after picture below). So there we have it friends. Another memorable moment in my Vanderhoof Hardware journey. Thanks Scott and Thomas for all you do. Enjoy!

great service, well stocked, usually easy parking out on the street. nice to have a local hardware…read morethat helps answer questions

Shopping for a Weber grill for Father's Day gift. At Home Depot and Lowe's it took forever to find…read moresomeone to assist us and when they finally did, they had nothing in stock. Went to O'Connor today and was immediately assisted by a pleasant young man with a clipboard. He found the grill in store (same price as the other stores) and rang up the order saying O'Connor would deliver it in a few days, no charge. Amazing! It was like the service we used to get in America before the 2020 scamdemic changed everything. Definitely shop here if you remember what good service was like years ago!

An oasis in Billerica, I was STUNNED to find this place via a Google Ads for a specific item that…read morethe big box utility stores that we all know and hate, did not carry the item I needed. But O'Connor's did. I have an affinity for small hardware stores. But could one call O'Connor "small" at all? I was blown away by the façade when I first laid eyes on it, a massive store with an outdoor section and equally as big parking lot. My only gripe is with whoever created the in/out sections of the parking lot, why are there no straight lines to the areas you have to get to and all of these random curbs? Once inside you're basically inside a Home Depot without the tall ceilings. This is definitely the largest hardware store north of Boston that doesn't start with a H or L. As my eyes began to wander in amazement, I looked through some of the aisles of items I was not in there looking to find. Kitschy signs, funny decals, all of those items you'll ONLY find at one of these throwback types of stores are what bring me back to going to stores exactly like this with my grandfather back in the 80's. I finally made it to the back of the store, with the help of one of the very kind teenagers who guided me in the right direction, in fact he took me to exactly where I needed to be. Quick checkout with very good help at the front, they weren't "understaffed" in any way even as businesses struggle. I don't have the historical nature to compare this to the "good ol days" of O'Connor's from 10-20 years ago like another reviewer did. If that's the case, do you just want everything to be a Lowe's? I sure as hell don't. Things are out of stock because the world has been thrown a curveball the last two years. I would never blame a mega corporation or a small town hardware store for items being out of stock. I'll return here as often as I can, great experience all around.

We went to Mack's for our kitchen cabinet pulls and mudroom hooks and were very happy with our…read moreexperience! Kristen, the sales associate, was great to work with. She was patient, friendly, and very helpful in us navigating the type and colors we wanted. She helped us stay within our budget and allowed us to take some samples home, so we could see how some of the choices looked in our actual space. One of the pulls ended up breaking upon installation and Kristen was able to get us a replacement one, on the house, which was much appreciated. Here is a picture of the cabinet hooks we were debating between. Very happy with our selections overall.

Everything about Mack Hardware is excellent ! First of all the staff is wonderful, each one is…read moreknowledgeable, helpful and great to work with . They listen to what you need, and give you a number of choices and recommendations without upselling . We had a big renovation and they were amazing to work with and love our choices . One bathroom knob was installed incorrectly by the builder and it would not unlock . Thinking it was a defective knob / lock we called Mack for guidance. Turns out our builder came and said it was not defective but their fault. We ordered a new piece to replace the mistake and the Owner of Mack called to insure we had what we needed . Hello??? Who does that these days?? A+ all around Mack - my go to for all hardware needs!!

Every time I go the woman there is courteous and helpful. Whether I am buying something or getting…read moresomething repaired. Her prices are very reasonable for a small business. I'd certainly rather go here Than to Home Depot. Very glad we have this place in our community.

If you need screens, lamp repair or keys. Picture hooks and advice on most anything, this is the…read moreplace. Service with precision! Also now TOYS. Lots of great stuff at great prices!

Extremely helpful and knowledgeable staff. Love the service and advice I get there. Also, they…read morealways fix our mower and offered tips on how to take better care of our mower. This city kid needs help!

I bought two bales of Semican mulch from this store. According to the packaging, this much is…read moresupposed to contain "virtually no noxious weed or crop seed." A few weeks after I spread the mulch on my garden a healthy crop of oat grass sprouted where I had spread the mulch. I called the store about the problem and the store representative blamed the problem on me, saying that I did not apply the product correctly. That is untrue. More importantly, the store representative refused to allow me to return the second unopened bale because I had not kept the receipt for the product. Very disappointing customer service from a store that sold a clearly defective product and refused to take any responsibility for doing so. Customers beware.

The company does not honor what their website sells. Awful, misleading, disgraceful, dishonest…read morecustomer service.

Helpful and very knowledgeable people. Well staffed so waits aren't too long. Huge # of items.read more