I needed a new gasket kit for my 1980 wood stove and all local stores were sold out and not going…read moreto be restocking the product. I finally was able to locate the product I needed but it was a short distance away around 30 minutes. I have not been to this town since the 1990's. Well, I got lost; my car has a 2010 GPS, it was dusk, almost no street lighting and unless you live in New England, the roads along the coastal towns are based on the old cow paths. The store was closed when I got there, I did leave a voice mail to let them know I would come in the morning but would call to see if they still had it because it was their last one. I deciuded to drive home and a few minutes later, I got a phone call from the store, saying they would wait for me and to call if I got lost again. I did ,but was only yards away. I always prefer to go to a small family owned business; it has been my experience that they take a personal interest and try the best to help you find the right products and go that extra mile. I am so grateful, because not only was the product unavailable my hometown Ace Hardware, Walmart, Home Depot or Lowes and even on Amazon. Now I now what I need it and will install tomorrow, just in time for winter to return!!

This store is a throwback to the old neighborhood hardware store. They greet you and guide you and…read morelocate the thing you are looking for. No wandering trying to find them Yourself. Furthermore the man (or lady ) if asked, will advise you as to the use of the item you are buying, what item may be better to use and how best to use it. they are also ready and willing to share their expertise in all hardware matters. An Ace memberships lowers the price. An all-around win, win situation.

Staying at a vacation rental in Marblehead. A bathroom emergency led me to Green's Ace Hardware. I…read morewasn't paying attention to the time and got there after store hours. The staff as do kind letting me in and helping me find what I needed. Now a days most establishments would stay closed. Thank you all for your kindness. And yes, a bathroom disaster was averted.

It's MARBLEHEAD Hardware and it's the best... Under new management. Come…read moreOn Yelp! Get with the program. Let get it updated! These guys deserve better!

Danvers Hardware is a FIRST CLASS hardware store. They treat you with respect and honesty. I…read morerecommend them highly.

Went in for a simple screen repair, and received the worst customer service ever. Would not…read morerecommend this place to anyone.

Might consider posting on your website that the store is in total disarray due to some sort of…read moreThree Stooges inspired remodeling project. The aisles are gone and the store is missing any sort of logical sense of order. Even the poor staff, if asked, don't know exactly where anything is. 07-17-2025 Still my favorite HW store though.

Always get help, service is excellent, happy motivated employees. Pretty good selection. Prices…read morefair. Bonus: They share a parking lot with a brewery. My wife does not me go there unaccompanied: she likes a pint after shopping, too.

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

They're friendly but not helpful--in fact, "incompetent" is the word I'd use. Here's what happened…read moreon my last two visits to Tags: I brought in a screen door to be rescreened. It took two weeks, and the screen fell off the moment I reinstalled it. I also had a key copied. It didn't work. I ended up taking both the door and key to Inman Hardware. They fixed the screen and made a key that actually worked. Buy stuff at Tags if you want, but don't count on them for even basic jobs.

Save yourself a headache and go anywhere but here. The employees are not helpful or courteous…read more Snarky employees and clueless. I went in after being sent there by Timberline on a search for deck paint. I wasn't certain what kind of paint I needed but thought I needed oil based paint and was informed by the employee at the paint counter that Ace does not carry any oil based paint only acrylic. I explained that I had a very old deck and needed to cover the old pressure treated wood that was being scraped and repainted. After being ignored, then passed over to a new employee since it was his lunch break, the paint attendant employee sold me stain along with rollers and paint liners - staining an old deck is not appropriate and would not had enough coverage. I went home and was immediately told by my partner that the stain would not work and that we needed something with a primer included. Given I have not opened the can of paint I thought I may be able to return it and get the right stuff which was absolutely not allowed apparently. When I went back in to talk to Ace in Gloucester to try to rectify the situation I was greeted with clueless employees who called the team leader up to the counter who called the paint department who called up another woman. How can a team leader, store manager, department manager not be able to assist and also say that the stain was the correct deck paint? I bet if I were a man they would not have been so patronizing and rude. After explaining the situation to 5 people, I left the unopened can of $55 stain, my receipt with them and left the store and I will never go back to this Ace Hardware. What a shock since I have been shopping at Ace for many many years just not the one in Gloucester. They are horrible. Now I am back online trying to figure out what kind of paint I need to for the old deck - is Hometown Ace a Hardware store? Shame on this store manager - If this review does get read by an owner please please focus on training your employees correctly and tell your employees to hold the snarky.

Always helpful and friendly! Special order under mount bulbs for cabinet lights and then hand…read moredeliver to my house? No problem! Build a grill to order and deliver it to my deck? No problem! Take returns with push back? No problem! I wish every store was this friendly and professional!

This is a very compact store. The people are somewhat helpful. Their interest in keeping track of…read moreyour purchases they present as a way to save money, but quite simply, it seems more like coercion to get you onto a mailing list and to track your purchases. they have been very good (+2) about taking back a tool that has broken twice (-1), so I now give it a 3.

This is a community store- run by teens and members mostly from Marblehead. They are beyond…read morehelpful and knowledgeable. Quick to show you exactly where items are you need.. electrical, bird feed, lights, tools, household...even the exact screw thread or nut (and there are thousands!) if you bring in a sample. Super patient with helping me restore my MG's missing bolts to my radiator etc. Also, yes, a shovel handle broke and they replaced my item without question. Angel and boys/men are top notch. The paint department too!!

I always come in with random wants and needs. From fishing hooks to a leather boot brush and they…read morehave it all... Literally! The service is great as you are greeted while walking in. And to me it's significantly better value to support local rather than a big box store. I will be a continued customer

I must say the butt patch on the manager's jeans is what keeps me coming back. It is magical. So…read moresad they are closing. Besides rocking such a stylish butt patch, the manager Mike has an encyclopedic knowledge of shovels...and basically all digging instruments. Gonna miss that patch :(