Compared to the ACE store at Gloucester Crossing, the employees here are rocket scientists. Helpful…read moreand knowledgable, at the least the women I've dealt with, are responsive and notice if you're trying to look for something. The men tend not to. Forget ACE, forget Building Center, come here.

Save yourself a headache and go anywhere but here. The employees are not helpful or courteous…read more Snarky employees and clueless. I went in after being sent there by Timberline on a search for deck paint. I wasn't certain what kind of paint I needed but thought I needed oil based paint and was informed by the employee at the paint counter that Ace does not carry any oil based paint only acrylic. I explained that I had a very old deck and needed to cover the old pressure treated wood that was being scraped and repainted. After being ignored, then passed over to a new employee since it was his lunch break, the paint attendant employee sold me stain along with rollers and paint liners - staining an old deck is not appropriate and would not had enough coverage. I went home and was immediately told by my partner that the stain would not work and that we needed something with a primer included. Given I have not opened the can of paint I thought I may be able to return it and get the right stuff which was absolutely not allowed apparently. When I went back in to talk to Ace in Gloucester to try to rectify the situation I was greeted with clueless employees who called the team leader up to the counter who called the paint department who called up another woman. How can a team leader, store manager, department manager not be able to assist and also say that the stain was the correct deck paint? I bet if I were a man they would not have been so patronizing and rude. After explaining the situation to 5 people, I left the unopened can of $55 stain, my receipt with them and left the store and I will never go back to this Ace Hardware. What a shock since I have been shopping at Ace for many many years just not the one in Gloucester. They are horrible. Now I am back online trying to figure out what kind of paint I need to for the old deck - is Hometown Ace a Hardware store? Shame on this store manager - If this review does get read by an owner please please focus on training your employees correctly and tell your employees to hold the snarky.

Always helpful and friendly! Special order under mount bulbs for cabinet lights and then hand…read moredeliver to my house? No problem! Build a grill to order and deliver it to my deck? No problem! Take returns with push back? No problem! I wish every store was this friendly and professional!

So they actually didn't have what I was looking for. So why four stars?…read moreBecause Ken Monroe, Millwork guy there helped me find what I needed elsewhere. Old school helpful. And the kind of service that means from now on I'll be buying every gallon of paint, every 'honeydo' bolt, every bag of grass seed (which I will immediately kill) from the Building Center. Seriously, every business needs more guys like Ken.

ABSOLUTELY HORRIBLE!! WARNING Do not buy anything here. They oversell and use deceptive practices…read moreand they do not stand behind their products. Replacement cabinets came in the same or worse condition. Damaged cabinets, separating paint, dents, peeling paint. Stay as far away from The Building Center as possible.

This is an excellent source of welding equipment and gases…read more Their prices are fair, their knowledge is practical , and their friendly service is a joy. I hope they can maintain this family business when it seems nothing matters except $$$.

I have been a customer for almost 2 years and I love them! They are friendly, professional and…read moreaccommodating. I highly recommend this family owned company. They go above and beyond.

Scheduled a time to come in the following day to get my car key copied, Cam was quick to call me…read morefor a quote and get me in at the start of his shift! Great service and dedicated. The shop got busy as time went on. Would come back in the future!

Cam at Locks & Keys is really working hard to help me with a pain in the butt British-car key fob…read moreissue. He's pretty knowledgeable, which is helpful because I'm not with this stuff. They've been around a long time. Give em a try.

Terrible and incompetent service. Personnel does not care at all. Long waiting times…read moreAnd lots of mistakes

The gal at the vaccine check in area gave me incorrect information on what Covid vaccines they had…read more I wanted Novavax and called in advance, but when I arrived she told me they didn't have it and I said well that doesn't make sense because I already called and I was told they did. Then she went and checked and sure enough they did then of course she questioned my age and if I was eligible for a vaccine which I absolutely am because I'm over 65 and I also have cancer. The was not the vaccine tech and it was not her place to question me at all. Very disappointing.

Knowledgeable, helpful, well-stocked…read more @GaryG your pile of trash was the responsibility of an electrical contractor, not Standard.

H I just found a Pile of Trash in front of my house with 3 Boxes Labeled Delivered to Standard…read moreElectric , 1 Heritage Way Gloucester, Ma.. I phoned Standard Electric and received a ration of S##T from the Lady who answered the phone. I asked that they send down someone to remove their trash but they hung up on me! WOULD YOU HIRE SOME COMPANY LIKE THIS? I WOULD NOT! This lady WAS EXTREMELY rude. IFTHIS IS ANY INDICATION OF ANY TYPE OF CUSTOMER SERVICE I WOULD RECOMEND GO ELSEWHERE

We used MRV for a repair job on our blinds. They diagnosed the problem ordered the repair parts and…read morefixed the problem. The team was friendly and professional.

Absolutely wonderful service. Blinds purchased several years ago were repaired with no charge…read more Service call was prompt and totally efficient. Products are of excellent quality and selection is great.

I ordered kitchen cabinets and matching bookcases/lower cabinets for family room. The delivery date…read morewas first week in November 2019. A number of cabinets were defective. Grands Banks arranged for replacements. Several of the replacements were defective. Grand Banks fought with their supplier until all the components were acceptable. It took 6 months. They graciously helped with some of the extra cost with repeated defective pieces

The best place around for building products. Anything from the basics to completely customized,…read morethis is the place to go. Incredibly knowledgeable staff and always a pleasure to deal with. If looking for the best that Cape Ann has to offer, look no further

Bob Whitmarsh charged me $1,017 to install two decent deadbolt locks on two very basic doors. I…read moreknow he's been in business forever, so I trusted his name. Is this pricing normal? It isn't, from what I've researched. I didn't ask for prices beforehand, and of course now I wish I had, but I needed the locks put in. I was estimating it to be around $600. I also wish I had read the reviews before I hired him. They are all terrible. He told me it would take 2.5-3 hours. It took 4.5 hours, and that's with me helping him carry tools up, and down my stairs. I see a common thread in the reviews that I wouldn't be proud of as a business owner, especially one my grandfather started. I do not recommend Whitmarsh Lock & Safe, I am very sad to say.

Do not use this guy. He charged me $450.00 for two hours of work. $125 for a service call, $250…read morefor labor and $75 for a foolish strike. When I asked him why I'm being charged for a service call and labor, he said all contractors do this. Given I'm a contractor and I understand what a service all is, he is basically ripping people off. I guess I should have expected something when he pulled up in a new cherry red Tesla.