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    Smith L E True Value Hardware Store

    5.0 (1 review)

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    11 years ago

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    Hometown Ace Hardware

    Hometown Ace Hardware

    (16 reviews)

    $$

    Save yourself a headache and go anywhere but here. The employees are not helpful or courteous…read more Snarky employees and clueless. I went in after being sent there by Timberline on a search for deck paint. I wasn't certain what kind of paint I needed but thought I needed oil based paint and was informed by the employee at the paint counter that Ace does not carry any oil based paint only acrylic. I explained that I had a very old deck and needed to cover the old pressure treated wood that was being scraped and repainted. After being ignored, then passed over to a new employee since it was his lunch break, the paint attendant employee sold me stain along with rollers and paint liners - staining an old deck is not appropriate and would not had enough coverage. I went home and was immediately told by my partner that the stain would not work and that we needed something with a primer included. Given I have not opened the can of paint I thought I may be able to return it and get the right stuff which was absolutely not allowed apparently. When I went back in to talk to Ace in Gloucester to try to rectify the situation I was greeted with clueless employees who called the team leader up to the counter who called the paint department who called up another woman. How can a team leader, store manager, department manager not be able to assist and also say that the stain was the correct deck paint? I bet if I were a man they would not have been so patronizing and rude. After explaining the situation to 5 people, I left the unopened can of $55 stain, my receipt with them and left the store and I will never go back to this Ace Hardware. What a shock since I have been shopping at Ace for many many years just not the one in Gloucester. They are horrible. Now I am back online trying to figure out what kind of paint I need to for the old deck - is Hometown Ace a Hardware store? Shame on this store manager - If this review does get read by an owner please please focus on training your employees correctly and tell your employees to hold the snarky.

    Always helpful and friendly! Special order under mount bulbs for cabinet lights and then hand…read moredeliver to my house? No problem! Build a grill to order and deliver it to my deck? No problem! Take returns with push back? No problem! I wish every store was this friendly and professional!

    CVS Pharmacy

    CVS Pharmacy

    (22 reviews)

    $$

    Thank you to the pharmacy staff for doing the best they can! Its always busy, still friendly and…read morekind! Cannot imagine how difficult some days can be. Thank you for extending my pickup window with no problem. Thank you to the very kind gentleman who was there today and usually when I'm going through the drive thru, whew! Always grateful for Tina :)

    Have been. using tha pharmacy at Glouc Crossing and before that on Main Street. I loved the…read morepharmacist that was once there - he knew me by name. He was polite. He treated customers with respect. I am leaving this pharmacy at GLOUCESTER CROSSING (not Thatcher) after experiencing so many mistakes made, no apologies. They charged me for medications that were supposed to be free a few weeks ago - covered by Medicare. We tried to explain to the person at the windwo that it is always free through Medicare, and that she could check the system ot see that we always get it through Medicare - not through our supplement. She refused to listen despite the fact that her records should have showed that it was free and a simple search on Medicare shows that they are free, but the attitude was far from what I used to experience--they simply won't listen. Now it happened again - the disrespect by a pharmacist who refused to listen. Last week, I saw an older woman crying at that window - this week I was the one crying. I am moving all of my meds to Walgreens, and suggesting that everyone I know do the same. This place has become a profit-oriented center where people at the windows are not trained on some of the basics - such as what Medicare covers for life-threatening illnesses. If they would listen the the customer with the life threatening illness, they might have actually looked this up on the Medicare site. Instead they stuck to the story - you have to pay for this. I had to leave without it - and it is an essential device that keeps me alive. We had to call Medicare and print out the document that shows it is free. Then a similar problem happened this week. I would have stayed as a customer if the man at the window, who I believe is temporary, would have listened to me as I have been giong there for decades and know how my own drug list works, what is free, what has changed. I spent a lot of time with Blue Cross -- and they called CVS to tell them to give me a supply of life-saving drugs for a vacation...BC was quite sure that all was well. Of course, CVS said that Blue Cross was wrong on how it worked. Back and forth, no respect from CVS, but at least Blue Cross was very helpful. Sad, I used to love the pharmacist there - a tall thin guy who understood Mediare, customer service, the urgency of some drugs, the emotions invovled in trying to get through the red tape. THAT IS ALL GONE. Disgusted. I was treated like a "stupid old woman" by the man at the window - and his nametag showed "pharmacist." I am still a bit shaken and was not able to get any of the drugs that Blue Cross had scheduled for vacation supplies.

    Smith L E True Value Hardware Store - hardware - Updated May 2026

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