I shop here all the time and the employees have never been anything less than completely helpful…read more Great selection and the quality of the lumber is orders of magnitude better than anything you'll find at HD or Lowes. Prices are a little higher than the big box stores, but to me the quality is worth it - saves me an hour round trip drive to Peabody, and I'm happy that my money is supporting a local business that's been part of the Cape Ann community for years.

What are you guys, nuts? First off Ben T. from San Francisco: Over here you actually pay more for…read moresurliness in the older employees. It's like a luxury tax. And how in God's name would you know you were in New England, otherwise. And Allison S, Seriously? Home Despot? Yeah, cheaper sometimes. More stuff there, true. But help? Come on. You can get people in orange aprons to ask you if you're being helped. And then they help you by wandering around for 45 minutes looking for the one person in the store who knows ANYTHING and can help you. Local lumber stores are pros. Sometimes surly. But there's a reason builders use them instead of Depot and Lowes.

Save yourself a headache and go anywhere but here. The employees are not helpful or courteous…read more Snarky employees and clueless. I went in after being sent there by Timberline on a search for deck paint. I wasn't certain what kind of paint I needed but thought I needed oil based paint and was informed by the employee at the paint counter that Ace does not carry any oil based paint only acrylic. I explained that I had a very old deck and needed to cover the old pressure treated wood that was being scraped and repainted. After being ignored, then passed over to a new employee since it was his lunch break, the paint attendant employee sold me stain along with rollers and paint liners - staining an old deck is not appropriate and would not had enough coverage. I went home and was immediately told by my partner that the stain would not work and that we needed something with a primer included. Given I have not opened the can of paint I thought I may be able to return it and get the right stuff which was absolutely not allowed apparently. When I went back in to talk to Ace in Gloucester to try to rectify the situation I was greeted with clueless employees who called the team leader up to the counter who called the paint department who called up another woman. How can a team leader, store manager, department manager not be able to assist and also say that the stain was the correct deck paint? I bet if I were a man they would not have been so patronizing and rude. After explaining the situation to 5 people, I left the unopened can of $55 stain, my receipt with them and left the store and I will never go back to this Ace Hardware. What a shock since I have been shopping at Ace for many many years just not the one in Gloucester. They are horrible. Now I am back online trying to figure out what kind of paint I need to for the old deck - is Hometown Ace a Hardware store? Shame on this store manager - If this review does get read by an owner please please focus on training your employees correctly and tell your employees to hold the snarky.

Always helpful and friendly! Special order under mount bulbs for cabinet lights and then hand…read moredeliver to my house? No problem! Build a grill to order and deliver it to my deck? No problem! Take returns with push back? No problem! I wish every store was this friendly and professional!

So they actually didn't have what I was looking for. So why four stars?…read moreBecause Ken Monroe, Millwork guy there helped me find what I needed elsewhere. Old school helpful. And the kind of service that means from now on I'll be buying every gallon of paint, every 'honeydo' bolt, every bag of grass seed (which I will immediately kill) from the Building Center. Seriously, every business needs more guys like Ken.

ABSOLUTELY HORRIBLE!! WARNING Do not buy anything here. They oversell and use deceptive practices…read moreand they do not stand behind their products. Replacement cabinets came in the same or worse condition. Damaged cabinets, separating paint, dents, peeling paint. Stay as far away from The Building Center as possible.

This is an excellent source of welding equipment and gases…read more Their prices are fair, their knowledge is practical , and their friendly service is a joy. I hope they can maintain this family business when it seems nothing matters except $$$.

I have been a customer for almost 2 years and I love them! They are friendly, professional and…read moreaccommodating. I highly recommend this family owned company. They go above and beyond.

This business is wonderful to deal with. Their customer service and communication is top notch. I…read morewould highly recommend them to anyone.

Cameron was fantastic. Very honest and reliable. Great prices and very informative. I'd highly…read morerecommend coming here.

Thank you to the pharmacy staff for doing the best they can! Its always busy, still friendly and…read morekind! Cannot imagine how difficult some days can be. Thank you for extending my pickup window with no problem. Thank you to the very kind gentleman who was there today and usually when I'm going through the drive thru, whew! Always grateful for Tina :)

Have been. using tha pharmacy at Glouc Crossing and before that on Main Street. I loved the…read morepharmacist that was once there - he knew me by name. He was polite. He treated customers with respect. I am leaving this pharmacy at GLOUCESTER CROSSING (not Thatcher) after experiencing so many mistakes made, no apologies. They charged me for medications that were supposed to be free a few weeks ago - covered by Medicare. We tried to explain to the person at the windwo that it is always free through Medicare, and that she could check the system ot see that we always get it through Medicare - not through our supplement. She refused to listen despite the fact that her records should have showed that it was free and a simple search on Medicare shows that they are free, but the attitude was far from what I used to experience--they simply won't listen. Now it happened again - the disrespect by a pharmacist who refused to listen. Last week, I saw an older woman crying at that window - this week I was the one crying. I am moving all of my meds to Walgreens, and suggesting that everyone I know do the same. This place has become a profit-oriented center where people at the windows are not trained on some of the basics - such as what Medicare covers for life-threatening illnesses. If they would listen the the customer with the life threatening illness, they might have actually looked this up on the Medicare site. Instead they stuck to the story - you have to pay for this. I had to leave without it - and it is an essential device that keeps me alive. We had to call Medicare and print out the document that shows it is free. Then a similar problem happened this week. I would have stayed as a customer if the man at the window, who I believe is temporary, would have listened to me as I have been giong there for decades and know how my own drug list works, what is free, what has changed. I spent a lot of time with Blue Cross -- and they called CVS to tell them to give me a supply of life-saving drugs for a vacation...BC was quite sure that all was well. Of course, CVS said that Blue Cross was wrong on how it worked. Back and forth, no respect from CVS, but at least Blue Cross was very helpful. Sad, I used to love the pharmacist there - a tall thin guy who understood Mediare, customer service, the urgency of some drugs, the emotions invovled in trying to get through the red tape. THAT IS ALL GONE. Disgusted. I was treated like a "stupid old woman" by the man at the window - and his nametag showed "pharmacist." I am still a bit shaken and was not able to get any of the drugs that Blue Cross had scheduled for vacation supplies.

Knowledgeable, helpful, well-stocked…read more @GaryG your pile of trash was the responsibility of an electrical contractor, not Standard.

H I just found a Pile of Trash in front of my house with 3 Boxes Labeled Delivered to Standard…read moreElectric , 1 Heritage Way Gloucester, Ma.. I phoned Standard Electric and received a ration of S##T from the Lady who answered the phone. I asked that they send down someone to remove their trash but they hung up on me! WOULD YOU HIRE SOME COMPANY LIKE THIS? I WOULD NOT! This lady WAS EXTREMELY rude. IFTHIS IS ANY INDICATION OF ANY TYPE OF CUSTOMER SERVICE I WOULD RECOMEND GO ELSEWHERE

We used MRV for a repair job on our blinds. They diagnosed the problem ordered the repair parts and…read morefixed the problem. The team was friendly and professional.

Absolutely wonderful service. Blinds purchased several years ago were repaired with no charge…read more Service call was prompt and totally efficient. Products are of excellent quality and selection is great.

I ordered kitchen cabinets and matching bookcases/lower cabinets for family room. The delivery date…read morewas first week in November 2019. A number of cabinets were defective. Grands Banks arranged for replacements. Several of the replacements were defective. Grand Banks fought with their supplier until all the components were acceptable. It took 6 months. They graciously helped with some of the extra cost with repeated defective pieces

The best place around for building products. Anything from the basics to completely customized,…read morethis is the place to go. Incredibly knowledgeable staff and always a pleasure to deal with. If looking for the best that Cape Ann has to offer, look no further

Bob Whitmarsh charged me $1,017 to install two decent deadbolt locks on two very basic doors. I…read moreknow he's been in business forever, so I trusted his name. Is this pricing normal? It isn't, from what I've researched. I didn't ask for prices beforehand, and of course now I wish I had, but I needed the locks put in. I was estimating it to be around $600. I also wish I had read the reviews before I hired him. They are all terrible. He told me it would take 2.5-3 hours. It took 4.5 hours, and that's with me helping him carry tools up, and down my stairs. I see a common thread in the reviews that I wouldn't be proud of as a business owner, especially one my grandfather started. I do not recommend Whitmarsh Lock & Safe, I am very sad to say.

Do not use this guy. He charged me $450.00 for two hours of work. $125 for a service call, $250…read morefor labor and $75 for a foolish strike. When I asked him why I'm being charged for a service call and labor, he said all contractors do this. Given I'm a contractor and I understand what a service all is, he is basically ripping people off. I guess I should have expected something when he pulled up in a new cherry red Tesla.