I needed a new gasket kit for my 1980 wood stove and all local stores were sold out and not going…read moreto be restocking the product. I finally was able to locate the product I needed but it was a short distance away around 30 minutes. I have not been to this town since the 1990's. Well, I got lost; my car has a 2010 GPS, it was dusk, almost no street lighting and unless you live in New England, the roads along the coastal towns are based on the old cow paths. The store was closed when I got there, I did leave a voice mail to let them know I would come in the morning but would call to see if they still had it because it was their last one. I deciuded to drive home and a few minutes later, I got a phone call from the store, saying they would wait for me and to call if I got lost again. I did ,but was only yards away. I always prefer to go to a small family owned business; it has been my experience that they take a personal interest and try the best to help you find the right products and go that extra mile. I am so grateful, because not only was the product unavailable my hometown Ace Hardware, Walmart, Home Depot or Lowes and even on Amazon. Now I now what I need it and will install tomorrow, just in time for winter to return!!

This store is a throwback to the old neighborhood hardware store. They greet you and guide you and…read morelocate the thing you are looking for. No wandering trying to find them Yourself. Furthermore the man (or lady ) if asked, will advise you as to the use of the item you are buying, what item may be better to use and how best to use it. they are also ready and willing to share their expertise in all hardware matters. An Ace memberships lowers the price. An all-around win, win situation.

I was in buying an extension cord and I overheard an employee in the paint dept talking about an…read more"oriental" girl that used to work there that wouldn't go on a date with him. Shocking. And then I was in line with someone behind me. Another teller comes to the counter and the guy behind me cuts us and goes to him and the cashier gave us a look like, "oh well, you were too slow". Well I went to Walgreens to buy my extension cord and won't be returning to that dying hardware store.

I love "Teen Wolf." Not that horrible sequel with Jason Bateman but the one true "Teen Wolf" with…read moreeveryone's favorite Canadian (to Hell with you, William Shatner) Michael J. Fox in the starring role. Strip away with wolf makeup and what do you have? The struggle of a boy coming of age. A boy becoming a man, growing out from under his father's shadow. A man finding love. A man leading his fellow Beavers to victory in battle. And Boof. So much Boof. But forget all that. Forget Stiles and his money making schemes. Forget the Wolfmobile and the classic roof surfing scene. Cast aside Mick and the Dragons, the spring dance and Vice Principal Thorne. Strip away all this and what's left? Howard's Hardware, the store run by Scott's dad. Winer Bros. reminds me a little of that place.

I came to buy several gallons of paint here and encountered two older men working behind the…read morecounter who were the grouchiest, unfriendly, miserable people you could encounter. They acted like they were doing me a favor waiting on me. It's no wonder they're hiring, who would want to stay and work in that toxic environment? Customer service and a smile do not exist here. Not goin back and would have walked out if I wasn't in a pinch.

I had to order a slider replacement..dealt w/ Dana who was most accommodating & helpful..he…read moreactually went out of his way to have door delivered & find ppl who could install the door!! Great Job!!!

My wife and I recently moved into a new home that required extensive work from painting, to…read morerefinishing hardwood floors, and top to bottom cleaning. After about a dozen 1-hour round trips to Home Depot, a neighbor recommended Gilbert & Cole for painting supplies and all the little items that we needed to complete the projects. I tried the local Ace Hardware in town to save the drive to Home Depot, but everything was so overpriced I couldn't bear. I gave Gilbert & Cole a try. On my first trip, I saved $2 on the paint brushes I previously bought at Ace and they were the same price as Home Depot. The store is not as large as HD or Lowe's, but they have all the basics if you realize you need something in the middle of a project. The great service and convenience were additional positives that made the overall experience exactly what you look for at your local hardware store. It just feels better to support a local "small" business. Two thumbs up!

This was my first time I used Gilbert and Cole and found it to be very disappointing. The "good"…read morewould be fair pricing with helpful and polite sales, and delivery (free) personnel. First I am not a novice carpenter, I needed more than 40 pieces of PT lumber and other materials. When I checked the stock, the pieces in the bens were what everyone else didn't want, in rough shape, and in low numbers. I was told they would hand select from a new pallet and that their workers are "very good" at avoiding the bad pieces. I was assured that workers would select pieces that were straight, with at least one clean edge and no large cracks. What did I get, about a third of the pieces were the rejects, not what was promised. I would have done better at Home Depot!

Another great experience with Waters and Brown! I was there on a Saturday, they are extremely…read morecautious with COVID-19 concerns, and only allowed 2 people in the store at a time. They had hand sanitizer and a mask requirement. Super helpful and knowledgeable staff. They always take the time to really talk through your project and help you make decisions. I wouldn't trust any other store to come close to their service.

Yes, you'll pay more for their paint than you would at say, Home Depot but it is so worth it…read more Don't believe me? Then try it for yourself! Go to Home Depot and show the guy behing the paint counter a swatch of your granite countertop and ask him what color he would recommend considering you have cherry cabinetry. Then, when he's done laughing at you, go to Waters & Brown and show your granite swatch to Sam and Lauren (I think her name is.) That's what I did and they immediately both thought of the same color, Quahog. So much darker than I ever wanted to go but wow, just the right color. Then Sam suggested Oxygen (a pale blue) for the ceiling and a color called America's Cup for the trim. The America's Cup (an off white) threw my husband into fits of worry. Will it be too yellow? Will it look dirty and dingy? Sam, promised it wouldn't and explained why . . . and he was right. So right, that my husband went back and asked him what color we should paint the adjoining hall, Sam made a recommendation and my husband walked out with that color paint. This is the same husband who would gladly spend months deliberating every decision, no matter how minute!!! So it is no exaggeration when I say that Sam may have single-handedly saved my marriage, or perhaps my husband's life because I was ready to either kill or divorce him. So as we decorate our entire home over, all I can say is thank God for Waters and Brown, and thank God for Sam!!!!

Well stocked inventory of boating gear and clothing for wet weather. S Perry shoes were on sale…read morebut they did not have my size. I walked to the shoe store who had my size but at almost double the price. Salesperson at West Marine gave me the sku number and the 800 number. I ordered the shoe, saved a bunch and received the shoes within 5 days. Thanks for the service.

Our 3month old Raymarine Axiom 12 MFD crashed, Caught in a…read morecontinuous reboot function. Jim at Marblehead, MA West Marine was delightful, knowledgeable and efficient with accepting our unit back for replacement. Brand new MFD delivered within week! Very impressed with West Marine's return policy.

This store has a collection of items for the outdoors - t shirts, shorts, bathing suits, sandals…read moreand more. We got lucky and there was a basket of t-shirts in the front that were fabulous - one for my teen son and one for my husband at 50% off! A local store is key in this town - support local. I try to do my best when visiting! It is located on the main drag and easy to find - just go in and take a peek!

So we had ridden our bikes to the sammie shop next door (Foodie's), and I happened to see a young…read moreMom and her baby come out of this store with a new hat for the baby.. and thought to myself, "Self, you need a hat for your upcoming trip to Honduras! I wonder if they have any grown up versions of that one?".. and went on in. Well, I found much more than this small shop has a right to have jammed inside its walls -- hats, shades, sandals, outdoorsy clothes of all kinds. So I happily left with a UV protectant hat, a new sundress, and ordered an insect-repelling shirt that will arrive in 10 days. Of course I signed up for the mailing list, are you kidding me? They have Tevas!